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6.0 - 11.0 years

8 - 12 Lacs

Pune

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What You'll Do We are looking for a dynamic and experienced Sr. Instructional Designer who creates impactful learning experiences by applying outcome-based development principles and the backwards design framework. You will emphasize starting with the end in minddefining learning goals and aligning content, assessments, and activities to measurable outcomes. The designer collaborates with team members to ensure training programs address organizational goals and learner needs. You will report to the Manager, Learning Strategy & Design Job Location: Pune Shift timing: 6:30pm - 3:30am IST What You'll Do Create instructional materials, eLearning courses, workshops, and blended learning solutions using the backwards design framework. Develop clear, measurable learning outcomes that align with organizational goals and needs. Design content and assessments that support desired outcomes and ensure mastery of important skills. Partner with subject matter experts (SMEs), facilitators, and partners to identify performance gaps. Conduct learner analysis to inform the design process, considering diverse learner needs and preferences. Align learning experiences with industry standards, compliance requirements, and best practices. Use formative and summative assessments to measure program effectiveness and learner outcomes. Gather feedback and data to refine instructional materials and enhance learning experiences. Apply frameworks such as Kirkpatrick's Levels of Evaluation to assess training impact. Ensure delivery of high-quality learning materials. Develop detailed project plans, timelines, and documentation for instructional design programs. Use authoring tools (e.g., Articulate 360, Captivate) and learning platforms (e.g., LMS, LXP) to create and deploy training content. Integrate multimedia, interactive elements, and simulations to engage learners and promote outcomes What Your Responsibilities Will Be What You'll Need to be Successful Bachelor's degree in Instructional Design, Education, Learning & Development, or a related field. OR Master's degree or certification in instructional design, adult education, or a related discipline. 6+ years of experience developing learning solutions in corporate, academic, or nonprofit settings. Demonstrated experience with backwards design, outcome-based development, or similar frameworks. Proficiency with eLearning authoring tools, multimedia design, and learning technologies. Develop clear, relevant, and measurable learning goals. Focus on understanding between goals, assessments, and content. Creative in designing learner-centered solutions. Work collaboratively in teams and manage partner relationships. Familiarity with learning taxonomies such as Bloom's or Webb's Depth of Knowledge. Experience learning technologies and microlearning strategies. Experience with backwards design, design thinking or Action Mapping. Knowledge of compliance training, sales enablement, or leadership development programs.

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4.0 - 8.0 years

5 - 11 Lacs

Hyderabad, Coimbatore, Greater Noida

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Role & responsibilities Preferred candidate profile

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8.0 - 13.0 years

1 - 6 Lacs

Noida

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SUMMARY Learning Design TM Experience At least 8 years of experience in learning design or a related field Location Noida or Hyderabad, India Key Responsibilities Creation and delivery of technical, professional, and management training programs for associates at different levels Organization and scheduling of resources for learning and performance requirements Assessment of the effectiveness of performance solutions and involvement in the design of evaluation tools Collaboration with subject matter experts to define learning objectives and produce training materials Tailoring content to meet learner needs and educational objectives Development of visual, audio, and interactive learning content using specified tools and applications Application of problem-solving skills and strategic thinking in task management and project execution Task management and meeting deadlines in a fast-paced, collaborative setting Design and development of learning solutions to address performance gaps for all levels of associates and management Leadership of learning and performance-related projects, such as customer service training initiatives and team effectiveness Requirements Requirements: Strong technical and design abilities Proficiency in Articulate 360, Adobe, and other relevant tools Excellent problem-solving, time management, and communication skills Adaptability and collaboration in a fast-paced environment Attention to detail, feedback incorporation, ownership, and accountability

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

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As an IBM B2B Integration (Sterling Data Exchange) Delivery Consultant, you would be responsible for the below: Be a trusted advisor to the customer and guide them through the journey Review and understand the customer as-is situation, pain points and specific needs/ requirements Provide best-in-class solutions and subject matter expert (SME) assistance Implement solutions within defined architectural guardrails, principles and framework Work on Installation, Configurations and Customization of the solution Support validation and deployment (On-premise or Cloud or Hybrid) Analyze and resolve issues - working with Product Support, if needed Assist with upgrades, migrations, health checks, performance testing and tuning activities Develop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, features Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPS Collaborate across various teams working on the solution Act as a mentor to junior engineers and guide them on IBM B2Bi technology. As an experienced practitioner, you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations. Required education Bachelor's Degree Required technical and professional expertise # 5 to 8 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions: IBM Sterling B2B Integrator (B2BI) IBM Sterling File Gateway (SFG) IBM Sterling Secure Proxy (SSP) IBM Sterling External Authentication Server (SEAS) IBM Sterling Control Center Monitor (ICC/ CCM) # Readiness and experience playing remote and/ or customer-facing SME roles within and outside India # Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus # Solution, Consulting and Domain skills Strong Map and Business Process development Experience with Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance Experience with Upgrades and Migrations, Deployments (on-premise or cloud, containerized) Experience with Agile delivery practices and tools Hands-on experience with Installation and Configuration, Environment setup, application of ifixes Experience with engaging Product Support/ Engineering for raising and resolving product related issues Ability to work independently as an SME, or under the guidance of Architect/Lead or any other IBM SME if assigned # Technology and Domain Expertise Programming familiarityJava, XML, XSLT, XPath, JSON, JavaScript, REST APIs Operating SystemsLinux/RHEL, Unix, Windows & Scripting DatabasesDB2, SQL Server, Oracle EDI StandardsX12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domains Communication protocols (FTP/SFTP/AS2 etc) Certificates & Encryption (PGP) # General skills Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities Good communication skills - being proactive about weekly status, update on issues or defects Prepare and provide client presentations including demos as per project requirement Possess innovative and growth mindset. Keen to explore, learn new things and share/apply them to solve problemsWorks well with team Preferred technical and professional experience # Knowledge of below IBM Sterling Data Exchange products: IBM Sterling Connect:Direct (CD) - Secure+, WebServices IBM Sterling Control Center Director (CCD) IBM Sterling Global Mailbox (GM) IBM Sterling Partner Engagement Manager (PEM) IBM Transformation Extender/ Advanced (ITX/ ITXA) # Knowledge and familiarity with: Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc) Containerization (Docker, Kubernetes) DevOps and CI/CD toolchain (Ansible, Azure DevOps, Chef) Automated deployments on Cloud and Containers AI-ML, Generative AI (LLM) and Python Open Source Software/ tools z/OS deployments

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8.0 - 13.0 years

0 - 3 Lacs

Hyderabad

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SUMMARY Learning Design TM Experience At least 8 years of experience in learning design or a related field Location Noida or Hyderabad, India Key Responsibilities Creation and delivery of technical, professional, and management training programs for associates at different levels Coordination and scheduling of delivery resources for learning and performance needs Assessment of the effectiveness of performance solutions and contribution to the design of evaluation tools Collaboration with subject matter experts to establish learning objectives and develop training materials Customization of content to align with learner needs and educational goals Development of visual, audio, and interactive learning content using specified tools and applications Utilization of problem-solving skills and strategic thinking in task management and project execution Task management and meeting deadlines in a fast-paced, collaborative environment Design and development of learning solutions to address performance gaps for all levels of associates and management Leadership of learning and performance-related projects, including customer service training initiatives and team effectiveness Requirements Requirements: Strong technical and design skills Proficiency in Articulate 360, Adobe, and other relevant tools Excellent problem-solving, time management, and communication skills Adaptability and collaboration in a fast-paced environment Attention to detail, feedback incorporation, ownership, and accountability

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2.0 - 3.0 years

3 - 3 Lacs

Madurai

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Role & responsibilities Develop interactive eLearning modules using Articulate Rise/Storyline or Adobe Captivate Design instructional videos using Clipchamp or similar video-editing tools Create infographics, learning aids, and presentations using Canva and PowerPoint Assist in writing scripts and designing storyboards Ensure visual and instructional alignment with internal standards and brand guidelines Work with instructional designers and subject matter experts for reviews and iterations Preferred candidate profile Graduate/Postgraduate in Visual Communication, Media Technology, Animation, or related fields Proficient in at least two of the following tools: Articulate (Rise/Storyline), Adobe Captivate, Canva, Clipchamp, PowerPoint Good understanding of layout, colour, visual hierarchy, and basic video/image editing Strong communication and collaboration skills

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2.0 - 5.0 years

9 - 11 Lacs

Bengaluru

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Overview About Omnicom Global Solutions Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Omnicom Health Omnicom Health (OH) is the world’s largest and most diverse global healthcare network, pioneering solutions that shape a healthier future for all. At OH – Equal Opportunity Employment (EOA) /Affirmative Action (AA) employer, you’re not just part of a network—you’re part of a movement. Our ambition is to be the case study others aspire to, challenging the status quo and redefining what’s possible. With flagship locations globally, we deliver local expertise and groundbreaking healthcare solutions across consulting, strategy, creative, media, and more. Our 29 specialized companies work seamlessly to drive innovation with precision and impact. About Our Agency Snow Companies The first and largest global patient engagement agency, innovating direct-to-patient marketing since 2001. Our core business focuses on partnering with biotech and pharma brands to connect with real patients and caregivers to design and implement direct-to-patient initiatives. Whether we’re building connections between brands and their patients or crafting compliant, patient-facing communications, we create content that enlightens and empowers. No other agency has made a bigger impact on the lives of patients around the world. Know more at: https://snow-companies.com/ Responsibilities Assess creative briefs and use effective ideation techniques to produce a variety of unique concepts that meet the client’s strategic goals Build layouts and pieces based on knowledge of design principles and articulate the rationale of creative decisions Work efficiently to meet deadlines and deliver on multiple project timelines from kickoff to final delivery Understand and adhere to client brand strategies, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements Demonstrate ability to function well as part of a team, amend designs to account for client comments, and gain full approval Deliver high-quality work that reflects Snow Companies’ professionalism and strengthens our company’s reputation Learn and develop new skills quickly, follow industry trends, and push design techniques and styles to keep designs fresh Effectively meet design deadlines to maintain Snow Companies’ commitment to client requests Be able to take direction from other team members and external departments and implement them to create an effective solution Display an open, positive, optimistic approach to work and feedback Represent the design department in resolving design change requests from internal departments and/or clients in a constructive solution, as well as process internal feedback Work with provided templates to create the requested materials with creative approach based on brand guidelines. Help to determine the best design techniques to be used to meet the client’s expectations Qualifications 4 - 7 yrs of experience in design preferred Strong foundation and knowledge in Figma, Adobe Photoshop, Adobe Illustrator and Adobe InDesign preferred. The ideal hire should possess a portfolio and work samples that can be shared Agency experience is a plus Should have experience working on Healthcare/Pharma brands Excellent Communication Skills Ability to work in a fast-paced environment

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5.0 - 10.0 years

3 - 8 Lacs

Bengaluru

Remote

Senior Instructional Designer Job Type: Contractual (9 months) Work From Home Key Responsibilities: Design High-Level Design Documents (HLD), storyboards, and visual concepts. Create scripts and instructional design documents for various content formats. Develop e-learning solutions including interactive elements for diverse learning platforms. Collaborate with SMEs and international clients to deliver high-quality instructional materials. Proficiently design Instructor-Led Trainings (ILT) and Web-Based Trainings (WBT) aligned with client specifications. Ensure alignment with e-learning standards and best practices for global audiences. Qualifications: Graduate degree in a relevant field. At least 8 years of experience. Ability to develop effective ILTs and WBTs storyboards. Strong understanding of e-learning development. If interested kindly share your resume on bhakti.7.khanvilkar@niit.com

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3.0 - 5.0 years

3 - 7 Lacs

Hyderabad

Work from Office

Roles and responsibilities: The content creator with focus on creating and delivery of Aftersales Parts training content to include eLearning and digital content creation. Will work directly for the Senior Manager, Aftersales Training Information and Content Development at the Digital Capability Center for Training content creation for the Aftersales Training organisation within Aftersales parts. The main tasks will be to create Training content using various creation tools such as Microsoft Powerpoint, Articulate, Storyline and any future tools the company may invests in for future development. Relevant Experience: Training Content development experience of 3 to 5 years Experience or qualifications in the use of elearning/digital learning creation tools e.g. Articulate Experience or previous knowledge of Learning Management systems e.g. SAP Success factors or other Formal technical training certification or equivalent experience Relevant experience in Ag equipment, Auto component, Auto OEM, experience of working across different cultures. Proficient Microsoft systems

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1.0 - 3.0 years

3 - 4 Lacs

Pune, Mumbai (All Areas)

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Job Summary: The ID will be responsible for creating eLearning modules using articulate storyline 360 and developing storyboards using different categories. The roles involve creating engaging and interactive course material and take assistance from Subject matter experts and team. Responsibilities for of Instructional Designer. Collaborating with managers and subject matter experts to identify training needs and develop content. Evaluating learning needs at both individual and organizational levels. Creating storyboards tailored for adult and corporate learners. Designing and developing educational courses, materials, and eLearning modules using tools like Articulate 360, adobe captivate and other tools. Assessing student progress and ensuring content alignment with their needs. Providing interactive activities and educational resources. Applying instructional design theories and methods to create effective learning strategies. Implementing various learning methods across the company, such as coaching, job-shadowing, and online training. Utilizing multimedia tools to enhance the learning experience. Designing and developing online learning materials and instructors manuals. Revisiting and assessing learning objectives to ensure they meet the desired outcomes.

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6.0 - 9.0 years

4 - 6 Lacs

Pune

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6 to 9 Years in Instructional Design Designing E Learning Modules Videos Infographics PPTWe are looking for an Assistant Manager to design and develop world class blended learning courses The candidate will be required to collaborate with various internal and external stakeholders in planning and executing the courses while following the content development process learning model definitions writing standards presentation guidelines and productivity metrics during course development The content and collaterals created should inspire inform and captivate the learner audienceKey DeliverablesCreate engaging learning activities and compelling course content that enhances retention and transferWork with subject matter experts and identify target audiences training needsStudy design briefs to visualize and prototype instructional graphics user interface and the finished productDesign and develop various forms of content such as Videos PPTs ILTs WBTs performance support tools assessments gamified e learning e learning solutions and blended learning resources based on business needsApply tested instructional design theories practice and methodsLiaise with Vendors for specific projects deadlines and deliveryCreate supporting material media audio video simulations role plays games quizzes etc Decide on the criteria used to judge learners performance and develop assessment instrumentsMaintain project documentation and course foldersSkills and Competencies Demonstrated knowledge of emerging technologies and learning frameworksExcellent knowledge of learning theories and instructional design models Lesson and curriculum planning skills Basic HTML and Flash programming knowledgeExpertise in Content writing writing effective copy instructional text audio scripts video scripts and storyboardingProficiency in course development and design soft wares and technologies such as Articulate Adobe creative cloud PowerPoint & Vyond and LMSCritical Competencies for the PositionA keen eye for aesthetics and attention to detailExcellent written spoken communication skills in EnglishAbility to work methodically logically and meet deadlinesFlexibility agility and adaptabilityAbility to work and contribute in a team environment as well as work independently Qualifications Graduation from a recognized universityRelevant experience in graphic design instructional design e learning courseware storyboarding content writing is preferred Job Location

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9.0 - 13.0 years

11 - 15 Lacs

Noida

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Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for the client (account), with cross-functional, globally distributed team (typically 40 70 people). Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement). Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives. Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices. Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization. Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e. IRIS) and externally (customer organization and partners)Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads. In some cases the person will require to actively project manage an engagement as well. People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account. Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners. Manages escalations and supports senior leads in managing critical risks and issues in projects. Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams. Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS services and solutions. Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level. Provides thought leadership in one or more areas across delivery, methodology, technology or business domain. Ability to respond to RFPs by coming up with a compelling proposal and then be able to present and defend the proposal in front of clients Great communication and articulation skills

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3.0 - 5.0 years

9 - 11 Lacs

Gurugram

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Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Instructional Designer will build engaging and interactive eLearning and other visual designs to company brand and design guidelines to ensure consistency across all learning resources. The Designer collaborates with Pinkerton management and SMEs (Subject Matter Experts) to identify the learning needs of the business and applies adult learning principles and best practices in instructional design. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Scope, design and deliver high quality and impactful learning content in a fast-paced environment that supports a global organization. Build engaging eLearning solutions using company brand guidelines. Manage complex learning projects and deliverables with multiple business touchpoints. Work with SMEs to identify learning needs of the business and communicate regularly during the development process. Select, modify and create compelling content aligned to learning objectives. Build strong relationships with internal teams to leverage internal tools and resources. Conceptualize storyboards and work with SMEs to create effective instructional assets. Obtain and provide feedback critical to maintaining and improving documents and courses. Serve as a Pinkerton LMS administrator; Apply adult learning principles and best practices in instructional design to all activities. Provide technical support for login issues, course, and LMS functionality. Locate and edit images for learning material, content and training courses. Utilize Articulate Storyline, Adobe Creative Suite, Camtasia, and other technology-based authoring tools. Cultivate collaborative relationships with internal teams, leveraging available tools and resources to maximize learning outcomes. Exhibit willingness to learn and acquire new skills, remaining open to training opportunities that align with the evolving needs of the organization. Solicit and provide feedback critical to the maintenance and improvement of documents and courses, ensuring content consistently meets the highest standards. Demonstrate an analytical mindset, capable of critical thinking and making informed decisions. Proactive and resourceful in overcoming challenges, with a drive for continuous improvement. All other duties, as assigned. Qualifications Bachelor’s degree (Master’s degree, preferred) in Instructional Design with at least three years of experience in a related field. Must have at least two years of experience working with Storyline Articulate software and working knowledge of adult learning principles. Experience with Articulate Storyline software. Working knowledge of Adult Learning principles. Experience with a Learning Management System (LMS). Able to multi-task and organize workload for effective implementation. Able to interact effectively at all levels and across diverse cultures. Excellent written, verbal, and presentation skills. Able to work independently with little supervision. Serve as an effective team member. Able to adapt quickly as the external environment and the organization evolves. Effective independent judgment and decision-making ability. Able to manage multiple projects simultaneously with competing priorities and deadlines. Attentive to detail and accuracy. Able to handle unexpected challenges in a flexible and efficient manner. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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4.0 - 7.0 years

11 - 16 Lacs

Bengaluru

Work from Office

Join our Team About Ericsson: At Ericsson, we're on a mission to push the boundaries of what's possible in the world of telecommunications and ICT We're looking for dynamic individuals who are passionate about driving organizational success through strategic people initiatives and fostering inclusivity and performance excellence We believe that by embedding our values into our everyday way of working and being committed to operational excellence and integrity at all levels, we can adapt, compete, and succeed Role Overview: As a People Business Partner at Ericsson, you'll play a pivotal role in shaping our People Story, ensuring a positive employee experience that aligns with our core business objectives You'll integrate our people philosophies, provide clarity in decision-making, and foster a culture of empowerment Key Responsibilities: People Strategy Implementation: Lead the implementation of the People Strategy for the function, ensuring alignment with organizational goals and objectives Translate strategic needs into actionable plans and initiatives, driving execution on the ground People Analytics: Utilize People analytics to analyze data trends, identify opportunities, and measure the effectiveness of HR programs and initiatives Provide insights and recommendations to drive continuous improvement and inform decision-making to business Develop proactive solutions to address challenges and drive continuous improvement HR Operations: Manage day-to-day HR operations, including employee onboarding, offboarding, and data management Legal & Compliance (L&C): Collaborate with internal Legal & Compliance (L&C) teams on people-related issues, ensuring adherence to necessary statutory compliances and legal frameworks Provide guidance and support on compliance matters to mitigate risks effectively Talent Acquisition: Demonstrate a good understanding of Talent Acquisition (TA) processes and operational knowledge Partner with hiring managers to identify staffing needs, develop recruitment strategies, and facilitate the hiring process to attract top talent Organizational Development: Lead initiatives to foster a positive work environment and promote employee engagement and retention Collaborate with leadership to implement change management strategies and drive cultural transformation initiatives Work closely with country people teams, subject matter experts, and global teams to co-create solutions and share best practices Foster collaboration and knowledge sharing across teams to drive organizational alignment and effectiveness Talent & Reward: Develop a strong performance culture through clear expectations, influence diversity standard methodologies & inclusion programs, and manage pay and recognition-related matters, including compensation benchmarking and salary fixation processes Support employee development initiatives, including performance management, talent reviews, and succession planning Employee Relations: Serve as a trusted advisor to employees and managers, providing guidance on employee relations issues, conflict resolution, and performance improvement plans Conduct investigations and recommend appropriate actions in alignment with company policies and legal requirements Governance on Critical People Metrics: Drive governance on critical people metrics by instituting robust systems and processes to monitor key performance indicators effectively Implement mechanisms to track and analyze data, enabling informed decision-making and continuous improvement Team Player: Demonstrated ability to effectively collaborate and communicate with diverse teams, fostering a cooperative and inclusive work environment Requirements/ Eligibility Criteria Education: Master's degree in Human Resources Excellent analytical and presentation skills, Proficient in Microsoft Office (should be hands-on in MS Excel, handling large amounts of data and ability to make PowerPoint Presentation in a fast-paced environment) Minimum 5 years (ranging between 5 to 8 years) of shown experience in HR/People Function Entire gamut of Human Resources and Disciplines Knowledge (TA, TM, L&D, TR, WFP&A basic knowledge in the areas mentioned is a must) Excellent articulation and communication skills, persuading & influencing, proactive, delivering results & able to work on tight deadlines Should have a positive approach Excellent stakeholder and relationship management Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more Primary country and city: India (IN) || Bangalore Req ID: 768210

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8.0 - 13.0 years

2 - 30 Lacs

Bengaluru

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Role Overview :: As a part of the rapidly growing team of Volt Money, you will drive the onboarding experience for Fintech partners As a partner advocate you will work closely with multiple internal functions like tech, product and operations to drive partner integrations and improve go-live experience You will track partner progress, identify blockers, provide visibility to internal stakeholders and raise alarms when required This is a generalist role where you will get a well-rounded exposure to the organization's business, product, operations and broader tech ecosystem This role will intersect multiple functions and work with internal and external teams and platforms to ensure and drive product excellence Fitment :: This role is ideal for individuals who have worked in implementation or managing multiple partners/customers Candidate having experience with a Fintech or a SaaS company in a program or project management capacity will find this role highly relevant Job Responsibilities :: Working with strategic partners to drive integrations and owning the entire program from kick-off to go-live and ramp-up Work closely with internal teams to ensure seamless partner experience during and post go-live Work closely with stakeholders to design the optimum process to track and monitor program health Work closely with the partners and internal teams to identify areas of opportunity and growth Tracking the progress of each partner and coordinate internally with product, tech, business and operations teams to drive partner success Anticipate issues, drive accountability and highlight blockers to ensure execution as per plan Requirements :: Strong communication and articulation skills, including verbal and written modes like documentation, process notes, etc Able to coordinate with multiple internal and external teams Understand business, operational, and product processes and drive alignment with partners Driving structure internally in terms of tracking multiple partners and manage programs and drive periodic reviews 2 5 years of full-time experience in program or project management, preferably in a growth-stage organization Bachelors degree in a Technology, Engineering with prior experience as a developer or system analyst Bonus points if you have experience in digital lending and customer facing experience

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0.0 - 4.0 years

0 - 3 Lacs

Hisar, Haryana, India

On-site

Manage customer relationships to achieve sales targets through effective communication, convincing power, and team building skills. Handle customer queries related to housing loans and home finance products with empathy and professionalism. Build a high level of trust among customers by providing exceptional service standards. Identify new business opportunities through proactive marketing efforts. Desired Candidate Profile 1-5 years of experience in Home Loan Sales or related field (NBFC). Strong understanding of housing loan products, policies, and procedures. Effective communication skills with ability to build rapport with customers at all levels.

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3.0 - 8.0 years

5 - 9 Lacs

Pune

Work from Office

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large. Your Role You are expected to represent depth in the craft of visual designas an individual contributor, as a mentor and guide for more junior colleagues You will have opportunities to lead small teams on projects and will be leading client conversations within your domain, providing articulate recommendations and helping guide client choices. You should be able to translate brand principles, themes, and moods into strategic frameworks for visual expressions and create scalable design language systems for typography, colour, components, and layouts. You will work closely with a wide range of people across discipline and business to understand and interpret requirements, identify opportunities areas You will also be working closely with Product owners, UX designers and developers to ensure quality of the experience Your Profile 3+ years of professional visual design experience Demonstrable experience working as a visual/UI designer on digital products and services with a strong portfolio demonstrating your meticulous attention to details Strong presentation and storytelling skills with an ability to articulate requirements properly and clearly communicate across various stakeholders with diverse background Proficiency with contemporary design and prototyping tools (including but not limited to Figma, Sketch and Adobe CC) Experience of working in an Agile/Scrum environment with a focus on fast-paced delivery Equal Opportunities at frog Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

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2.0 - 3.0 years

7 - 11 Lacs

Pune

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Educational Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team managementLocation of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Mumbai, Jaipur, Vizag, Kolkata, Mysore, Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : 2+ years’ experience in at least 1 module of APO (DP, SNP, PPDS, GATP) or S/4 HANA (AATP, PPDS) CIF understanding is must if worked in SNP/PPDS/GATP APO BW understanding is must if worked in DP Should have domain understanding related to APO modules Should have hands-on experience of doing configurations in the system Certification in APICS (CPIM, CSCP) and/or SAP APO certification is an added advantage Excellent communication and articulation skill are a must Preferred Skills: Technology-SAP Functional-SAP SCM APO

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5.0 - 7.0 years

7 - 11 Lacs

Hyderabad

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Educational Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting- Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Mumbai, Jaipur, Vizag, Mysore, Hubli.While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : 5+ years’ experience in at least 1 module of APO (DP, SNP, PPDS, GATP) or S/4 HANA (AATP, PPDS) CIF understanding is must if worked in SNP/PPDS/GATP APO BW understanding is must if worked in DP Should have domain understanding related to APO modules Should have hands-on experience of doing configurations in the system Certification in APICS (CPIM, CSCP) and/or SAP APO certification is an added advantage Excellent communication and articulation skill are a must Preferred Skills: Technology-SAP Functional-SAP SCM APO

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9.0 - 11.0 years

7 - 11 Lacs

Bengaluru

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Educational Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team managementLocation of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Mumbai, Jaipur, Vizag, Mysore, Hubli.While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : 9+ years’ experience in at least 1 module of APO (DP, SNP, PPDS, GATP) or S/4 HANA (AATP, PPDS) CIF understanding is must if worked in SNP/PPDS/GATP APO BW understanding is must if worked in DP Should have domain understanding related to APO modules Should have hands-on experience of doing configurations in the system Certification in APICS (CPIM, CSCP) and/or SAP APO certification is an added advantage Excellent communication and articulation skill are a must Preferred Skills: Technology-SAP Functional-SAP SCM APO

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

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As an IBM B2B Integration (Sterling Data Exchange) Delivery Architect, you would be responsible for the below: Be a trusted advisor to the customer and guide them through the journey Review and understand the customer as-is situation, pain points and specific needs/ requirements Provide best-in-class solutions and subject matter expert (SME) assistance Guide and implement strategy to transform customer business needs into a technically viable solution Implement solutions within defined architectural guardrails, principles and framework Work on Installation, Configurations and Customization of the solution Support validation and deployment (On-premise or Cloud or Hybrid) Analyze and resolve issues - working with Product Support, if needed Assist with upgrades, migrations, health checks, performance testing and tuning activities Develop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, features Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPS Be the central point of connect across various teams working on the solution Act as a mentor to junior engineers and guide them on IBM B2Bi technology As an experienced practitioner, you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations. Required education Bachelor's Degree Required technical and professional expertise # 5 to 8 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions: IBM Sterling B2B Integrator (B2BI) IBM Sterling File Gateway (SFG) IBM Sterling Secure Proxy (SSP) IBM Sterling External Authentication Server (SEAS) IBM Sterling Control Center Monitor (ICC/ CCM) # Readiness and experience playing remote and/ or customer-facing SME roles within and outside India # Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus # Solution, Consulting and Domain skills Strong Map and Business Process development Experience with Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance Experience with Upgrades and Migrations, Deployments (on-premise or cloud, containerized) Experience with Agile delivery practices and tools Hands-on experience with Installation and Configuration, Environment setup, application of ifixes Experience with engaging Product Support/ Engineering for raising and resolving product related issues Ability to work independently as an SME, or under the guidance of Architect/Lead or any other IBM SME if assigned. # Technology and Domain Expertise Programming familiarityJava, XML, XSLT, XPath, JSON, JavaScript, REST APIs Operating SystemsLinux/RHEL, Unix, Windows & Scripting DatabasesDB2, SQL Server, Oracle EDI StandardsX12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domains Communication protocols (FTP/SFTP/AS2 etc) Certificates & Encryption (PGP) # General skills Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities Good communication skills - being proactive about weekly status, update on issues or defects Prepare and provide client presentations including demos as per project requirement Possess innovative and growth mindset. Keen to explore, learn new things and share/apply them to solve problemsWorks well with team. Preferred technical and professional experience # Knowledge of below IBM Sterling Data Exchange products: IBM Sterling Connect:Direct (CD) - Secure+, WebServices IBM Sterling Control Center Director (CCD) IBM Sterling Global Mailbox (GM) IBM Sterling Partner Engagement Manager (PEM) IBM Transformation Extender/ Advanced (ITX/ ITXA) # Knowledge and familiarity with: Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc) Containerization (Docker, Kubernetes) DevOps and CI/CD toolchain (Ansible, Azure DevOps, Chef) Automated deployments on Cloud and Containers AI-ML, Generative AI (LLM) and Python Open Source Software/ tools z/OS deployments

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3.0 - 4.0 years

15 - 25 Lacs

Hyderabad

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Role – Instructional Designer Location - Noida / Hyderabad Shift timings- US Shifts (Working window 5:30 PM – 5:30 AM ) Work mode - Work from office ( 5 days working from office) Instructional Design Skills: Defining Learning Objectives: Analyze learning needs and document clear learning objectives. Research and Collaboration: Conduct research and collaborate with subject experts to gather relevant information. Creating training Material: Designing learning contents such as courses, curriculum, student guides, or training manuals. Optimizing Learning Content: Redesign content to match learner needs and ensuring it aligns with educational goals. Multimedia Development: Create visual, audio, and interactive learning contents to enhance engagement using the below listed tools and applications. Technical Skills: Proficient using Articulate 360, Adobe all, Camtasia, Kofax, Snagit and Story boarding, Storyline 360 and Microsoft tools Intermediate or advanced level of proficiency with Microsoft Suite (Microsoft 365, Outlook, Teams, Word, Excel, OneNote) with the ability to use these tools to effectively manage tasks, collaborate with teams, and produce high-quality work The candidate should be comfortable with advanced features such as formatting documents in Word, using formulas in Excel, managing team communications in Teams. Knowledge abilities and skills: Strong presentation, written and verbal communication skills and the ability to relate to and explain complex technical concepts. Comfortable around business leaders. Ability to learn on the fly, negotiate and problem solve to resolution. Strategic agility and able to deal with ambiguity and influence without authority. Strong interpersonal savvy and business acuity required

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2.0 - 5.0 years

15 - 25 Lacs

Hyderabad

Work from Office

Role – Process specialist / Team leader (Individual contributor) Location - Hyderabad / Noida Shift timings- US Shifts (Working window 5:30 PM – 5:30 AM – Any 10 hours shift) Work mode - Work from office (5 days working from office) I nstructional Design Skills: Defining Learning Objectives: Analyze learning needs and document clear learning objectives. Research and Collaboration: Conduct research and collaborate with subject experts to gather relevant information. Creating training Material: Designing learning contents such as courses, curriculum, student guides, or training manuals. Optimizing Learning Content: Redesign content to match learner needs and ensuring it aligns with educational goals. Multimedia Development: Create visual, audio, and interactive learning contents to enhance engagement using the below listed tools and applications. Technical Skills: Proficient using Articulate 360, Adobe all, Camtasia, Kofax, Snagit and Story boarding, Storyline 360 and Microsoft tools Intermediate or advanced level of proficiency with Microsoft Suite (Microsoft 365, Outlook, Teams, Word, Excel, OneNote) with the ability to use these tools to effectively manage tasks, collaborate with teams, and produce high-quality work The candidate should be comfortable with advanced features such as formatting documents in Word, using formulas in Excel, managing team communications in Teams. Knowledge abilities and skills: Strong presentation, written and verbal communication skills and the ability to relate to and explain complex technical concepts. Comfortable around business leaders. Ability to learn on the fly, negotiate and problem solve to resolution. Strategic agility and able to deal with ambiguity and influence without authority.

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4.0 - 6.0 years

6 - 8 Lacs

Mumbai

Work from Office

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. APM Roles & responsibilities: As a Quality Control consultant, you will play a pivotal role in ensuring the accuracy and compliance of our KYC processes. The ideal candidate will have extensive experience in KYC operations, a keen eye for detail, and a strong understanding of regulatory requirements. This role is not just about meticulous file reviews; it's about shaping the future of our KYC operations through strategic insights, continuous process improvement, and mentoring the next generation of KYC professionals. If you're driven by a passion for precision, regulatory excellence, and a desire to influence positive change in a dynamic financial landscape, this position offers an unparalleled opportunity to make a lasting impact. Quality Control: Conduct thorough reviews of KYC files to ensure accuracy, completeness, and adherence to regulatory standards. Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team. Process Improvement: Collaborate with the KYC operations team to implement improvements to the KYC processes. Stay abreast of industry best practices and regulatory changes to enhance the quality control framework. Training and Development: Provide guidance and training to KYC analysts to improve the overall quality of KYC files. Stay informed about emerging trends and technologies in the KYC domain. Functional & Technical Skills: Communication: Communicate effectively with cross-functional teams, highlighting quality control findings and proposing corrective actions. Liaise with compliance and risk management teams to address and mitigate potential issues. Qualifications: Bachelor's degree in Finance, Business, or a related field. Minimum of 4-6 years of hands-on experience in KYC operations within the financial industry. In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes. Strong analytical skills with the ability to identify patterns and anomalies. Excellent articulation and interpersonal skills. Proficient in MS Office Suite and basic data analysis tools (e.g., Excel). Preferred Qualifications: Professional certification in AML or KYC (e.g., CAMS, CFE). Experience with quality control tools and methodologies. Familiarity with global KYC requirements and standards.

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4.0 - 6.0 years

6 - 8 Lacs

Chandigarh

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The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. APM Roles & responsibilities: As a Quality Control consultant, you will play a pivotal role in ensuring the accuracy and compliance of our KYC processes. The ideal candidate will have extensive experience in KYC operations, a keen eye for detail, and a strong understanding of regulatory requirements. This role is not just about meticulous file reviews; it's about shaping the future of our KYC operations through strategic insights, continuous process improvement, and mentoring the next generation of KYC professionals. If you're driven by a passion for precision, regulatory excellence, and a desire to influence positive change in a dynamic financial landscape, this position offers an unparalleled opportunity to make a lasting impact. Quality Control: Conduct thorough reviews of KYC files to ensure accuracy, completeness, and adherence to regulatory standards. Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team. Process Improvement: Collaborate with the KYC operations team to implement improvements to the KYC processes. Stay abreast of industry best practices and regulatory changes to enhance the quality control framework. Training and Development: Provide guidance and training to KYC analysts to improve the overall quality of KYC files. Stay informed about emerging trends and technologies in the KYC domain. Functional & Technical Skills: Communication: Communicate effectively with cross-functional teams, highlighting quality control findings and proposing corrective actions. Liaise with compliance and risk management teams to address and mitigate potential issues. Qualifications: Bachelor's degree in Finance, Business, or a related field. Minimum of 4-6 years of hands-on experience in KYC operations within the financial industry. In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes. Strong analytical skills with the ability to identify patterns and anomalies. Excellent articulation and interpersonal skills. Proficient in MS Office Suite and basic data analysis tools (e.g., Excel). Preferred Qualifications: Professional certification in AML or KYC (e.g., CAMS, CFE). Experience with quality control tools and methodologies. Familiarity with global KYC requirements and standards.

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