Program Manager

Role Overview ::
As a part of the rapidly growing team of Volt Money, you will drive the onboarding experience for Fintech partners
As a partner advocate you will work closely with multiple internal functions like tech, product and operations to drive partner integrations and improve go-live experience
You will track partner progress, identify blockers, provide visibility to internal stakeholders and raise alarms when required
This is a generalist role where you will get a well-rounded exposure to the organization's business, product, operations and broader tech ecosystem
This role will intersect multiple functions and work with internal and external teams and platforms to ensure and drive product excellence

Fitment ::
This role is ideal for individuals who have worked in implementation or managing multiple partners/customers
Candidate having experience with a Fintech or a SaaS company in a program or project management capacity will find this role highly relevant

Job Responsibilities ::
Working with strategic partners to drive integrations and owning the entire program from kick-off to go-live and ramp-up

Work closely with internal teams to ensure seamless partner experience during and post go-live

Work closely with stakeholders to design the optimum process to track and monitor program health

Work closely with the partners and internal teams to identify areas of opportunity and growth

Tracking the progress of each partner and coordinate internally with product, tech, business and operations teams to drive partner success

Anticipate issues, drive accountability and highlight blockers to ensure execution as per plan

Requirements ::
Strong communication and articulation skills, including verbal and written modes like documentation, process notes, etc

Able to coordinate with multiple internal and external teams

Understand business, operational, and product processes and drive alignment with partners

Driving structure internally in terms of tracking multiple partners and manage programs and drive periodic reviews

2 5 years of full-time experience in program or project management, preferably in a growth-stage organization

Bachelors degree in a Technology, Engineering with prior experience as a developer or system analyst

Bonus points if you have experience in digital lending and customer facing experience