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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

0 - 2 years

0 Lacs

Greater Kolkata Area

Posted:1 day ago| Platform:

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Skills Required

support interface communication design service troubleshooting management software analyze

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Customer Service Operations

Good to have skills :

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues in a timely manner. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations. - Good To Have Skills: Experience with customer relationship management software. - Strong communication skills to effectively interact with clients and team members. - Ability to analyze client issues and provide effective solutions. - Familiarity with application support processes and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations. - This position is based at our Kolkata office. - A 15 years full time education is required.15 years full time education

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Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

10001 Employees

7480 Jobs

Key People

Bhupender Singh

Managing Director
Manish Sharma

Country Managing Director
Rashmi Bansal

Senior Executive Partner

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Application Tech Support Practitioner