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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

2 - 7 years

1 - 5 Lacs

Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

itil framework service desk management service desk voice support itil international bpo customer service customer care it service desk change management customer support technical support voice process itsm incident management troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and escalate complex technical issues to senior team members.- Collaborate with cross-functional teams to enhance service desk operations.- Assist in training junior professionals in service desk voice support. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes.
Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.Qualification
15 years full time education

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Application Tech Support Practitioner