39 Desktop Management Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is essential in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client experience.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems, fostering positive relationships with clients and contributing to their overall satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their management.- Experience in troubleshooting hardware and software issues effectively.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and applications.- Ability to communicate technical information clearly to non-technical users.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Job SummaryWe are seeking a skilled and motivated Desktop Data and Automation Analyst to join our team. Reporting to the O365 Desktop Engineering Manager, you will be responsible for leveraging your expertise in KQL queries, PowerShell scripting, automation, and data analysis to drive insights and automation solutions within the desktop space. Your primary focus will be on optimizing desktop operations, enhancing security, and leveraging data-driven approaches to improve efficiency and user experience. Responsibilities Utilize KQL queries to analyze desktop-related log data, including O365 and Intune logs, to identify patterns, trends, and anomalies, providing actionable insights for improved desktop management. Develop and maintain PowerShell scripts to automate desktop-related tasks and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity. Collaborate closely with the O365 Desktop Engineering Manager and cross-functional teams to identify automation opportunities and develop solutions to streamline desktop management processes. Leverage data analysis techniques to monitor and evaluate desktop performance, security compliance, and user behavior, providing recommendations for optimizations and proactive actions. Design and create reports, dashboards, and visualizations using Power BI or similar tools to effectively communicate desktop-related metrics, trends, and insights to stakeholders. Collaborate with the O365 and Intune teams to ensure desktop solutions align with overall infrastructure requirements, security standards, and compliance regulations. Stay up-to-date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation. Participate in desktop-related projects, providing expertise and guidance on data analysis, automation, and optimization strategies. Work closely with desktop support teams to troubleshoot complex issues, identify root causes, and develop automated solutions to enhance the support and maintenance processes. Document processes, procedures, and best practices related to desktop data analysis and automation, ensuring knowledge transfer and efficient collaboration within the team. Qualifications Bachelor's degree in computer science, information technology, or a related field. 8-10 years of relevant job experience Relevant certifications in data analysis, PowerShell scripting, or desktop management (such as Microsoft 365 CertifiedModern Desktop Administrator Associate) are a plus. Strong experience in utilizing KQL queries to analyze log data, particularly in the desktop management space, using tools like Azure Monitor or similar log analytics platforms. Proficiency in PowerShell scripting for desktop automation, including familiarity with Graph API and desktop management-related modules. Solid understanding of desktop management concepts and technologies, including O365, Intune, group policies, software deployment, and patch management. Experience with MDM and MAM concepts. Experience creating reports, dashboards, and visualizations using Power BI or similar business intelligence tools to effectively communicate data insights. Knowledge of desktop security principles, including compliance standards and best practices. Knowledge of Azure identity and security services Strong analytical and problem-solving skills, with the ability to analyze complex desktop-related data and derive meaningful insights. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. Proactive mindset with a strong sense of ownership and the ability to work independently to drive initiatives forward. Attention to detail and a commitment to delivering high-quality results within agreed timelines. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

This role will work under our Mgr Architect Enterprise to implement complex tasks and projects. These items will primarily be related to transforming Enterprise IT and M&A activity, allowing us to save money by consolidating tenants and work on projects to improve security and user experience., as well as completing M&A activity like Acclara Migration and shutting down legacy Infrastructure like Cloudmed to save money. We are looking for a talented, enthusiastic Microsoft 365 senior engineer who will be responsible for planning, executing, and validating the migration of an organization's data and applications to Microsoft 365 cloud platform from Cross Tenant and legacy systems. The engineer works closely with the IT team, the business stakeholders, and the Microsoft support team to ensure a smooth and successful migration process. Responsible for designing, implementing, and maintaining Microsoft Office 365 solutions for an organization. Additional focus will be on improving efficiency and user experience, optimizing, and enhancing security, utilizing technical expertise and experience in driving design and automation of processes to support continuous Delivery. Key Responsibilities Assess the current state of the organization's IT infrastructure and identify the migration scope, risks, and dependencies. Design and implement a migration strategy that minimizes the impact on the business operations and meets the security and compliance requirements. Designing and implementing Office 365 solutions, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams. Plan and execute Microsoft 365 migrations, upgrades, and integrations with other systems and platforms. Provide technical support and guidance to end users and administrators on Microsoft 365 features and functionalities. Collaborating with other IT teams to integrate Office 365 with other systems and applications. Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value. Collaborate with other IT teams and vendors to ensure alignment and compatibility of Microsoft 365 solutions with business requirements and objectives. Configure and deploy the Microsoft 365 services and features, such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune. Migrate the Identity, data, and applications from one tenant to another Microsoft 365 Tenant using various tools and methods, such as Cross-Teant mailbox / SharePoint, and third-party solutions. Perform testing and validation to ensure the functionality and integrity of the migrated data and applications. Provide post-migration support and troubleshooting to resolve any issues and ensure user satisfaction. Document the migration process, procedures, best practices, and outcomes and ensuring knowledge transfer and efficient collaboration within the team. Develop and maintain PowerShell scripts to automate migration related task and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity. Staying up to date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation. Required Skills and Qualifications Bachelor's degree in computer science, engineering, or related field, or equivalent work experience. At least 9 years of experience in Microsoft 365 Suites, Microsoft Directory services, and data migration projects. Strong knowledge of Microsoft 365 services and features, as well as the migration tools and methods. Understanding of Identity and Access Management (IAM) and Privileged Identity Management concepts Experience with Azure AD roles and Conditional Access policies, MFA, and related administration skills Help team members with your expertise to achieve common goals. Proficient in PowerShell scripting and Exchange online, SharePoint Online and Entra ID administration. Certification in Microsoft 365 Fundamentals or Microsoft 365 Administrator is preferred. Solid understanding of Intune MDM/MAM, On-Prem Active Directly, Group Policies concepts. Knowledge of Defender for Office 365, Microsoft Security and Compliance and best practices. Strong analytical and problem-solving skills, with the ability to analyze directory and M365 services logs and derive meaningful insights. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, stakeholders, and executive levels. Proactive mindset with a keen sense of ownership and the ability to work independently to drive initiatives forward. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Noida,Chennai,Hyderabad,Bengaluru,Gurugram

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop TransformationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to address system challenges.- Implement software enhancements and upgrades.- Conduct system testing and quality assurance checks.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong troubleshooting skills in Microsoft Windows environments.- Knowledge of software deployment and configuration management.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Linux/Unix Desktop Management Good to have skills : Perl Scripts, PostgreSQL, Python (Programming Language)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning to align application development with organizational goals, ensuring that all stakeholders are informed and involved throughout the process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and adjust plans as necessary to meet deadlines.- Act as a liaison between the IT and Corporate Functions (e.g. Finance, Compliance, and others)- Design integrated process, applications, data and technology solutions in accordance with the Enterprise IT strategy- Implement Information Security requirements according to group-wide standards- Participate in agile projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux/Unix Desktop Management (preferably RH) and SQL databases (preferably PostgreSQL), Knowledge of scripting (Unix Shell Scripts, Perl, Python etc.) or development in high-level programming languages, ISO 27k Information Security Framework- Good To Have Skills: Experience with PostgreSQL, Perl Scripts, Python (Programming Language).- Strong understanding of system administration and configuration management.- Experience with application deployment and troubleshooting in Linux/Unix environments.- Familiarity with scripting languages to automate tasks and improve efficiency.- Experience with system monitoring and event analysis- Knowledge in standard technologies and open minded for future trends Additional Information:- The candidate should have minimum 5 years of experience in Linux/Unix Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities:- Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise.- Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems.- Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure.- Develop and maintain technical documentation for the systems and processes.- Participate in the on-call rotation to provide 24/7 support for critical business systems. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft Windows Desktop Management.- Good To Have Skills: Knowledge of cloud computing platforms such as AWS or Azure.- Strong understanding of ITIL processes and methodologies.- Experience in troubleshooting and problem-solving.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 years of full time education Graduate

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do Roles at this level will plan and organize their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets Maintain & improve Customer satisfaction levels Understand and adhere to policies and procedures Responsible maintaining budget/cost lines Responsible for management of resourcing requirements Ensure, Maintain & improve the Continuous Improvement mentality and level in the team What you’ll need Produces and analyses management reports to allocate work and report on trends. Resolves customer escalation in a timely manner to avoid disruption and minimize business impact. Plans and distributes workload appropriately to ensure that business needs and deadlines are met. Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required. Controls relevant costs lines in order to meet budgetary requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place. Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way Responsible for management of resourcing requirements (attrition and retention) Governance of knowledge availability and quality of service Act as a role model for their direct reports Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc) Experience & Education: 8 to 10 years of experience. Bachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience. Skills: Advanced knowledge of Microsoft Applications Coordinates, organizes and prioritizes work activity for self and others Excellent proven customer service skills Excellent administrative skills and ability to analyze data and produce reports Excellent Interpersonal, literacy and numeracy skills Confidence building relationships with key stakeholder and senior management Team player with collaborative and supportive style Business focused oral and written communication skills Good (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion) Excellent coaching and communication skills with a proactive approach to solutions Raise and support improvements ideas (both on resource/environment/systems) Ability to do the job independently Ability to prioritize and work on tight timelines Ability to support operations manager in managing the account Ability to act as the deputy of the Operations Manager whenever required both internally and externally Open to work in a 24/7 work environment

Hands on working experience of L2 End User Computing/Desktop Support. knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365.L1 Administration of Windows Server 2012 & 2016 Operating systems installation, maintenance, imaging & security patching Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, Client, Zebra etc Desirable Skills: Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Asset & inventory management

Responsibilities and Job Description The IT responsible controls, coordinates and supports IT activities of a location. Provides IT services based on Corporate guidelines and in accordance with the Continental IT management. She/he is responsible for planning and operating all IT applications of the locations in correspondence with the Divisions IT strategy. Support local/regional in digitalization projects and industry 4.0 projects. Support the implemention of production management systems and be able to apply new technologies to meet the needs of smart factory. Use digital tools to solve problems or provide related support. Manage local IT Projects Support and implement global projects in Local Locations. Develop and optimize IT processes to compliant with cyber security. Hands on experience in Windows and MacOS, including VM platform. Experience in PowerBI, Basic Knowledge in Mendix, RPA & Local Code Application IT Training to Local Users Support user departments in dealing with applications and systems Actions to ensure compliance with agreed-upon standards Co-Ordinating with IT Service Desk. Desktop Management, Mail Service Management, Server Management, Local Area Network Engineering: Interface to Non-Continental-Server and Clients service provider Control external provider in terms of contractually agreed-upon service level / performance standards Advices on questions touching on data protection, Cybersecurity and data security. Co-Ordinating with Central IT Team for IT Services. MS 365 Tool Knowledge (Outlook, OneNote, MS Team, OneDrive etc.) Qualification Requirement Good communication in English & Hindi Bachelor Degree in Information Technology with Minimum 5 years of experience Familiar with IOT, RFID Technology, etc Familiar with SAP, Medix, RPA Knowledge in PowerBI Strong Sense of Teamwork & Problem Solving Knowledge about IT Service Management (ITSM) concepts and processes Desktop Management (OS, Software, Remote Control, Asset management, Service Desk setup). Windows Server Management (DNS, DHCP, Exchange, Proxy, Radius, Active Directory, Group Policy, Print, Backup etc.) Windows Client OS & Microsoft office and Client applications Desktop Management (OS, Software, Remote Control, Asset management) Local Area Network basic knowledge and hands on support (WAN, SD WAN, Firewall, Topology, Cabling, Fibre etc.) Knowledge about IT Service Management (ITSM) concepts and processes Experience in implementing IT Projects Well-developed communicative skills, ability to work in Team IT Hardware Troubleshooting (HP, Dell etc.)

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Microsoft Windows Desktop Management Good to have skills : Microsoft 365, No Technology Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary: As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. You will be responsible for ensuring smooth operations and efficient management of Microsoft Windows Desktop Management. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure smooth operations and efficient management of Microsoft Windows Desktop Management. - Provide expertise and support for Accenture people and businesses globally. - Manage and maintain Microsoft Windows desktop environment. - Troubleshoot and resolve desktop-related issues. - Collaborate with cross-functional teams to implement desktop management solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Microsoft 365. - Strong understanding of desktop management principles and best practices. - Experience in deploying and managing Microsoft Windows operating systems. - Knowledge of desktop virtualization technologies such as Citrix or VMware. - Familiarity with endpoint security solutions. - Excellent troubleshooting and problem-solving skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Gurugram office. - A Graduate degree is required. Graduate

The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLPs PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED TECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service PREFERRED EXPERIENCE Bachelor's degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation, Microsoft 365, Network InfrastructuresMinimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic services and support for Microsoft Windows Desktop Management. Roles & Responsibilities:- Provide technical support for Microsoft Windows Desktop Management, including installation, configuration, and troubleshooting.- Collaborate with cross-functional teams to identify and resolve issues within multiple components of critical business systems.- Ensure the availability and reliability of business-critical applications and systems.- Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation, Microsoft 365, and Network Infrastructures.- Strong understanding of ITIL processes and methodologies.- Experience with incident management, problem management, and change management processes.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education

Designation : Desktop Support Engineer Qualification :Any degree eligible (Be/Btech,arts and science ,MBA,MCA ) Experience : Freshers /Experience Salary : 20 -25 k Eligibility : 2017 to 2025 Contact: Subha HR : 75501 43827 Call or what up

We are Organizing a walk-in Drive at Noida Location. Please find details below: Date-14th June'25 Skill set part of the drive as follows Service Desk Desktop Engineer L2/L3 Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Dear Candidate, We have a requirement for Assistant Manager, Desktop (OMG) department. Must to have - Graduation / 3 years Diploma (Polytech) Good communication to manage Incident calls Team Management experience Location: Bangalore Job time: Rotational Shift Technical Competencies: 1. Good knowledge of computer hardware & peripherals. 2. Troubleshooting hardware and software issues. 3. Installing and upgrading operating systems and computer software (UEFI & remote) 4. Patching of operating systems & DLP troubleshooting 5. Antivirus installation and troubleshooting 6. Basic Troubleshooting networking and connection issues (DHCP / DNS) 7. Good verbal & written communication skills 8. Knowledge of imaging and creation of Golden master images. 9. Basic Troubleshooting Windows domain networking 10. Basic troubleshooting of printers & media players (scala /xibo) 11. Knowledge of any of the ticketing tool and workflow. Preferred certification in MCSE / MCP or any desktop, VDI certifications. Managerial : 1. Managing the support teams and contractors with the daily workload 2. Managing shift roaster and availability, leaves, vacations, and emergencies 3. Handle and solve customer escalations over emails, calls 4. Attend incident calls, problem management calls, contribute to preparing RCAs 5. Create and implement SIPs and achieve efficiency & cost reduction in OMG. 6. Assign and manage SPOCs and Shift leads to handle new projects. 7. Manage Knowledge repository KB article 8. Create and share weekly / monthly operations PPTs, reports & Dashboards.

About Us: Celebrating two decades of industry leadership since our inception in 2000, [24]7.ai has redefined customer experience excellence in the BPO sector. Our integration of AI, human insight, and deep expertise crafts tailored customer interactions that stand out and enable our employees to cater to our clients sophisticated customer experiences. We provide great scope for career growth. As a globally renowned brand present across 15 strategic locations, including the US, Philippines, Guatemala, Colombia, and India, we provide exposure to diverse cultures and high-performing teams. Guided by our core values of Respect, Teamwork, Ownership, Results, and Transparency, we cultivate an environment that is diverse, collaborative, and accountable. So, you get to work for a Great Place to Work – in all aspects, including the Top 50 Workplaces for Women and Top 50 Workplaces in the BPO sector by the GPTW. We are also certified by PCI DSS, SOC 1, SOC 2+, and ISO 27001. Job Summary: Senior Manager will serve as a senior leader within the Information Technology (IT) team at [24]7.ai, with primary responsibility for asset management, data center management, and endpoint management across the organization. This individual will be accountable for overseeing the lifecycle of IT assets, including both hardware and software, ensuring compliance with vendor contracts, optimizing technology spend, and improving system performance. Additionally, the Senior Manager will lead the management of the company’s data center operations, ensuring high availability, security, and efficiency of critical infrastructure, including servers, storage, and networks. They will also oversee desktop and endpoint management, ensuring that all devices across the organization are effectively managed, secured, and supported throughout their lifecycle. In this role, the Senior Manager will collaborate closely with business leadership teams to provide strategic insights and in-depth technical expertise, ensuring that IT operations are aligned with the company's broader goals. This position will also drive cost optimization efforts, implement best practices for infrastructure management, and ensure the smooth delivery of IT services across the organization. Job Responsibilities: Asset Lifecycle Management : Oversee the lifecycle of all IT assets, including acquisition, deployment, tracking, maintenance, decommissioning, and disposal. Develop and enforce standardized procedures for tracking company assets and conducting regular audits to ensure data accuracy. Ensure compliance with software licenses and hardware warranties and ensure assets are in line with vendor contracts. IT Budget Management : Develop, manage, and track the IT department's annual budget, ensuring alignment with organizational goals. Monitor both Capital Expenditures (Capex) and Operational Expenditures (Opex) related to IT assets, infrastructure, and technology. Create detailed financial reports and conduct financial forecasting to support budget planning and decision-making. Procurement and Cost Optimization: Assist in the development of procurement strategies to optimize technology spend and negotiate favorable contracts with vendors. Identify opportunities to reduce costs through effective asset management, including the implementation of asset disposition strategies such as recycling, auctions, or reselling obsolete equipment. Evaluate and recommend improvements in asset procurement, maintenance, and disposal processes. Vendor and Contract Management: Manage relationships with key IT vendors and service providers, ensuring compliance with contractual obligations and performance metrics. Conduct regular vendor evaluations and ensure that maintenance agreements, warranties, and support contracts are reviewed and renewed as necessary. Data Center Operations: The Senior Manager will be responsible for overseeing the day-to-day operations of the company’s data centers, ensuring that they support the business’s IT infrastructure needs efficiently and effectively. Lead and oversee the strategic planning and execution of data center infrastructure, ensuring alignment with business objectives. Develop and implement plans for future data center expansion, upgrades, and capacity management. Ensure that all data center activities comply with industry standards, legal, and security requirements. Endpoint Management: The Senior Manager will be responsible for overseeing the management, security, and lifecycle of all endpoint devices, ensuring their optimal performance and alignment with company policies. Develop and implement an endpoint management strategy that aligns with organizational goals and supports business operations. Oversee the lifecycle of all endpoint devices (e.g., laptops, desktops, mobile devices), ensuring effective deployment, management, and security. Lead efforts to maintain endpoint security, ensuring compliance with internal and external regulations (e.g., PCI, SOC2, ISO27001, etc.). Oversee the installation and management of endpoint protection software (antivirus, firewalls, encryption, etc.). Implement processes for responding to endpoint-related security incidents, ensuring quick remediation. Minimum requirements (Education Qualification & Work Experience): Education Qualification: Bachelor’s in any specialization Experience: Minimum of 15+ years of experience. Key Competencies & Soft Skills: Advanced proficiency with IT asset management, endpoint management, and financial modeling tools. Strong vendor management and contract negotiation skills. Excellent organizational and communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders. Strategic thinker with strong problem-solving and analytical abilities. Develop, manage, and track the IT department's annual budget Monitor asset performance and recommend corrective measures Develop strategies to increase ROI and minimize risk and loss Research relevant markets and identify trends and patterns Proficiency in Microsoft Office and industry-related software Strong financial background with experience in financial modeling Define purchasing recommendations that support business goals, in collaboration with senior management and partners. Assess warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement. Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support. Datacenter infrastructure management Oversee and document policies/procedures to meet required Service Level Agreements Technical understanding of the responsible area i.e. servers, storage, networks, endpoints and cloud systems Why [24]7.ai? Join a rapidly growing team where innovation meets opportunity! At [24]7.ai, you will get to work in a dynamic, diverse and inclusive environment, contribute meaningfully, and grow alongside industry leaders. We offer competitive salaries, inspirational organizational culture, continuous learning, and a chance to make a real impact both internally and externally for the communities around us through our commitment to CSR and environment.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate15 years full time educationweekend rotational shifts included Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Document all technical issues and resolutions for future reference. Provide training and support to end-users on Microsoft Windows Desktop Management. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of IT infrastructure and support processes. Experience with monitoring and maintaining critical business systems. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Graduate 15 years full time education weekend rotational shifts included

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve software-related issues. Collaborate with cross-functional teams to troubleshoot and resolve system problems. Document troubleshooting steps and solutions for future reference. Provide technical support to end-users on software-related queries. Conduct regular system audits to ensure optimal performance. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Customer Service Operations. Strong understanding of desktop management tools and techniques. Knowledge of troubleshooting software and hardware issues on Windows platforms. Ability to communicate technical information effectively to non-technical users. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. This position is based at our Ahmedabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Designation : Desktop Support Engineer Qualification :Any degree eligible (Be/Btech,arts and science ,MBA,MCA ) Experience : Freshers /Experience Salary : 20 -25 k Eligibility : 2017 to 2025 Contact: Subha HR : 75501 43827 Call or what up

Responsibility 1. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers. 2. Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors. 3. Support firm software- Support Desktop Management with post-mass deployment issues of standard software.Provide IT support for local software within their region. May coordinate support with a Product Champion.Upgrade local server software as necessary. 4. Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as suchIT focus group so Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance.Tasks related to potential office remodels or relocations. 5. Maintain network file and print server. Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor. 6. Provide phone support in centralized VoIP locations. 7. Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media as requested. 8. Other duties as assigned. EDUCATION High school diploma or GEDTECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited to Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications. Demonstrates a working knowledge of the technology tools required within assigned responsibilities. Effective organization and time management skills. Ability to manage multiple tasks. Strong attention to detail. Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service MANAGEMENT- N/A PREFERRED REQUIREMENTS- bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 Years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, designing and implementing solutions, and communicating effectively with clients and cross-functional teams. Roles & Responsibilities: Provide technical support to clients, troubleshooting issues related to Microsoft Windows Desktop Management. Interpret and design solutions based on deep product knowledge, accurately defining client issues. Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Communicate effectively with clients, providing timely updates and resolutions to issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Knowledge of other operating systems such as Linux or macOS. Strong understanding of computer hardware and software. Experience with remote desktop tools such as TeamViewer or Remote Desktop Connection. Familiarity with ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with exceptional communication skills. This position is based at our Chennai office. Qualifications 15 Years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BEBTech in any technologyShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide technical support to clients, acting as the ongoing interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize exceptional communication skills to keep world-class systems running smoothly. Collaborate with cross-functional teams to ensure the timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with other desktop management tools and technologies. Strong understanding of system and application architecture. Experience with troubleshooting and problem-solving techniques. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. This position is based at our Chennai office. Qualifications BEBTech in any technologyShould be completed 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Troubleshoot system or application problems, identifying the root cause and implementing effective solutions. Collaborate with cross-functional teams to resolve complex technical issues and improve system performance. Document and maintain accurate records of client interactions, technical issues, and resolutions. Stay up-to-date with the latest industry trends and technologies to continuously enhance your technical skills. Contribute to the development and improvement of support processes and procedures. Assist in training new team members and sharing knowledge with colleagues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Customer Service Operations. Strong understanding of IT support principles and best practices. Knowledge of troubleshooting techniques for software and hardware issues. Familiarity with remote desktop tools and ticketing systems. Excellent communication and interpersonal skills to effectively interact with clients and team members. Ability to prioritize and manage multiple tasks in a fast-paced environment. Analytical thinking and problem-solving abilities to quickly identify and resolve technical issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education