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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

nnm network management linux mf network analysis python sitescope presentation skills networking hp ucmdb branch management servicenow itsm hp service manager service improvement microsoft windows troubleshooting shell scripting unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :HPE Network Management Center

Good to have skills :Python (Programming Language)Minimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time educationRole:Monitoring Tool SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.Must Have

Skills:

Candidates should have 14+ years industry experience in managing tools MF NNM Applications and Excellent network analysis fundamentals and robust troubleshooting skills Good To Have

Skills:

MF NPS/NA/UCMDB/Sitescope/OBM and Server Operating System (Windows/Unix/Linux), Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Key Responsibilities a. NNM/NPS/NA/iSPI's Installation/Upgrade with ApplicationFailover and HA Environment.b. NNM Integration with multiple MF Tools as well as 3rd party tools.c. NNM/NA discovery and DDP Installationd. Configuring LDAP, SMTP and SSL on NNM/NA.e. Performing Router, Switches, Firewall, Load balancer discovery/trubleshooting.f. Troubleshooting of discovery failure and inetgation related issues.g. NPS Standard and customization reports and schudling.h. Experince on NNM/NPS/NA/iSPI migration.
Technical Experience:a. Installation of Installation.b. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard.c. Basic and Advanced Discovery Knowledge.d. NNM/NPS/NA console, custompoll, SNMP Traps, monitoring setting.e. Scripting - Perl, Shell, etc. for any cutomization and automation in NNM. Professional ExperienceGood understanding of ITIL framework Flexible to work in 24x7 environment Should have knowledge of SLAs OLAs and KPIs Well versed corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs. Educational Qualification:Bachelor degree or Engineering and 15 years of full time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills.Qualification
15 years full time education

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Application Tech Support Practitioner