892 Wireshark Jobs - Page 9

Qualifications & Experience: - Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience). 2+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues. Skills:- Javascript, HTTP, Network protocols, Asset management, Operations management and ITIL management Show more Show less

Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… You will be part of the Network Planning group in GNT organization supporting development of deployment automation pipelines and other tooling for the Verizon Cloud Platform. You will be supporting a highly reliable infrastructure running critical network functions. You will be responsible for solving issues that are new and unique, which will provide the opportunity to innovate. You will have a high level of technical expertise and daily hands-on implementation working in a planning team designing and developing automation. This entitles programming and orchestrating the deployment of feature sets into the Kubernetes CaaS platform along with building containers via a fully automated CI/CD pipeline utilizing Ansible playbooks, Python and CI/CD tools and process like JIRA, GitLab, ArgoCD, or any other scripting technologies. Leverage monitoring tools such as Redfish, Splunk, and Grafana to monitor system health, detect issues, and proactively resolve them. Design and configure alerts to ensure timely responses to critical events. Work with the development and Operations teams to design, implement, and optimize CI/CD pipelines using ArgoCD for efficient, automated deployment of applications and infrastructure. Implement security best practices for cloud and containerized services and ensure adherence to security protocols. Configure IAM roles, VPC security, encryption, and compliance policies. Continuously optimize cloud infrastructure for performance, scalability, and cost-effectiveness. Use tools and third-party solutions to analyze usage patterns and recommend cost-saving strategies. Work closely with the engineering and operations teams to design and implement cloud-based solutions. Provide mentorship and support to team members while sharing best practices for cloud engineering. Maintain detailed documentation of cloud architecture and platform configurations and regularly provide status reports, performance metrics, and cost analysis to leadership. What We’re Looking For... You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Four or more years of work experience in Kubernetes administration. Hands-on experience with one or more of the following platforms: EKS, Red Hat OpenShift, GKE, AKS, OCI GitOps CI/CD workflows (ArgoCD, Flux) and Very Strong Expertise in the following: Ansible, Terraform, Helm, Jenkins, Gitlab VSC/Pipelines/Runners, Artifactory Strong proficiency with monitoring/observability tools such as New Relic, Prometheus/Grafana, logging solutions (Fluentd/Elastic/Splunk) to include creating/customizing metrics and/or logging dashboards Backend development experience with languages to include Golang (preferred), Spring Boot, and Python Development Experience with the Operator SDK, HTTP/RESTful APIs, Microservices Familiarity with Cloud cost optimization (e.g. Kubecost) Strong experience with infra components like Flux, cert-manager, Karpenter, Cluster Autoscaler, VPC CNI, Over-provisioning, CoreDNS, metrics-server Familiarity with Wireshark, tshark, dumpcap, etc., capturing network traces and performing packet analysis Demonstrated expertise with the K8S ecosystem (inspecting cluster resources, determining cluster health, identifying potential application issues, etc.) Strong Development of K8S tools/components which may include standalone utilities/plugins, cert-manager plugins, etc. Development and working experience with Service Mesh lifecycle management and configuring, troubleshooting applications deployed on Service Mesh and Service Mesh related issues Expertise in RBAC and Pod Security Standards, Quotas, LimitRanges, OPA & Gatekeeper Policies Working experience with security tools such as Sysdig, Crowdstrike, Black Duck, etc. Demonstrated expertise with the K8S security ecosystem (SCC, network policies, RBAC, CVE remediation, CIS benchmarks/hardening, etc.) Networking of microservices, solid understanding of Kubernetes networking and troubleshooting Certified Kubernetes Administrator (CKA) Demonstrated very strong troubleshooting and problem-solving skills Excellent verbal communication and written skills Even better if you have one or more of the following: Certified Kubernetes Application Developer (CKAD) Red Hat Certified OpenShift Administrator Familiarity with creating custom EnvoyFilters for Istio service mesh and integrating with existing web application portals Experience with OWASP rules and mitigating security vulnerabilities using security tools like Fortify, Sonarqube, etc. Database experience (RDBMS, NoSQL, etc.) Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE" Job Title : Site Engineering commissioning – Export (Substation Automation) About The Role Site Engineering commissioning – Professional Commissioning activity for Substation Automation / Feeder Automation Covering RTU, SCADA /HMI and Network at International project sites & Domestic sites Configuration of communication protocols such as Modbus, DNP3.0, IEC61850, IEC60870-5-103 & creation of Data set, RCB’s & Tagging of signals. Knowledge of PC Networking , switch, router, GPS, Firewall Substation Automation : Process Level, Bay Level, Control Level Substation Protocol Knowledge : Modbus, T101/104, IEC 61850, DNP3, OPC including configuration and analysis of these protocols by applications and tools OS and Tools : Windows , PC Applications, PC communication, serial/ IP netwroking. Debugging tools: Modscan, IEC Tester , IED Scout, Wireshark Preparation of Commissioning documents such as SAT, Test Reports, Commissioning schedule Plans & MOM. Planning and execution of training courses and customer presentations. OS : Windows, PC communication serial/ IP Willing to travel as the role demands minimum 80-80% travel. Conducting FAT and SAT Preparation of commissioning procedure & MOM. Will be added advantages if you have Worked in Middle east Projects. work experience on Siemens SICAM ( PAS/PQS, ToolBox, Wincc,SCC) solution Network diagnosis, Cyber Security Scripting knowledge, Progrmaming by IEC 61131-3,SQL Experience third party scada preferably from Alstom, SEL, GE, ABB,NR & SIFANG. Worked on International Projects. Certification on Products. Job qualification criteria You are a graduate/postgraduate in Electrical, Electronics with 3-6 years of hands on experience in relevant area Strong Communication skill in verbal and written for customer interaction Adaptive and Eager to learn and work on new things/technologies Innovative, self-driven and disciplined Analytical ability and problem-solving skills. Location : India, Gurugram Haryana "WE DON'T NEED SUPERHEROES, JUST SUPER MINDS! WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU? We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers" Show more Show less

We are part of the Windows Servicing and Delivery (WSD) team in the Experiences + Devices division. Our mission is simple but critical: keep customers secure and productive by delivering a reliable, high-quality servicing experience across current and future versions of Windows. The Customer Focused Engineering (CFE) team within WSD is seeking Senior Software Engineers to join us in this mission. In this role, you'll work on core components of the Windows operating system—specifically focusing on Active Directory and identity-related infrastructure. You Will Contribute To Investigating and fixing security vulnerabilities across print and networking stacks. Addressing non-security bugs and servicing issues that impact customer environments. Reproducing and resolving customer-reported incidents (ICMs) in collaboration with support and product teams. Driving engineering quality and compliance through rigorous debugging and validation. Ensuring reliable, regression-free fixes across diverse hardware, protocol stacks, and deployment scenarios. This role is ideal for engineers who enjoy deep system-level debugging, protocol correctness, and delivering impact at scale by keeping the Windows ecosystem secure and reliable for millions of users. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Investigate and fix security vulnerabilities in Windows Print or Networking components, ensuring all related variants are addressed. Reproduce, debug, and resolve customer-reported issues (ICMs) across a wide range of print and networking configurations. Deliver high-quality, compatible fixes with minimal risk to system stability or application behavior. Address non-security bugs as part of regular servicing commitments for supported Windows releases. Collaborate with escalation engineers, support teams, and feature owners to drive resolution of complex issues. Maintain strong engineering standards through code inspection, validation, and testing practices. Continuously look for opportunities to improve servicing tools, diagnostics, and triage processes. Provide technical guidance and mentorship to junior team members. Qualifications Required Qualifications: 8+ years of professional software development experience. Proficiency in C++, with experience working in large and complex codebases. Strong debugging and problem-solving skills, especially in multi-threaded, system-level applications. Experience with Windows system-level programming, ideally in areas related to print subsystems, networking protocols (e.g., TCP/IP, SMB, RPC), or driver models. Familiarity with Windows debugging tools (e.g., WinDbg, trace logs, protocol analyzers like Wireshark). Proven ability to understand and troubleshoot unfamiliar codebases. Strong verbal and written communication skills. Ability to work across global teams and collaborate in a diverse, team-oriented environment. B.Tech in Computer Science or equivalent preferred. #wsdjobs #wsdindia #wsd Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Overall 10+ years of experience in Networking Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Implement advanced WAN, LAN, and Data Center networking solutions across global HSBC locations. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, SD access and QoS to ensure seamless global connectivity. Working knowledge of Sonic or any white boxing Network solution. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Conduct network risk assessments, audits, and ensure compliance with HSBC’s security policies and regulatory requirements. Knowledge and Develop Infrastructure as Code (IaC) solutions using Terraform, Ansible, and Python for automated network provisioning. Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc Certifications (Preferred): CCNP, AWS Networking, Cisco Devnet You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Overall 07+ years of experience in Networking Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Implement advanced WAN, LAN, and Data Center networking solutions across global HSBC locations. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, and QoS to ensure seamless global connectivity. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Conduct network risk assessments, audits, and ensure compliance with HSBC’s security policies and regulatory requirements. Knowledge on Infrastructure as Code (IaC) solutions using Terraform, Ansible, and Python for automated network provisioning. Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc Certifications (Preferred): CCNP, AWS Networking, Cisco Devnet You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Job Title: Senior VAPT (Vulnerability Assessment & Penetration Testing) Engineer Location: Indore Experience Required: 5+ Years Job Type: Full-Time Job Summary: We are looking for an experienced and highly skilled VAPT Engineer with a strong background in cybersecurity and hands-on expertise in conducting vulnerability assessments and penetration testing of IT infrastructure, applications, and networks. The candidate must have in-depth knowledge of CERT-In guidelines, security best practices, and regulatory compliance requirements. Key Responsibilities: · - Perform Vulnerability Assessment & Penetration Testing (VAPT) on web applications, mobile applications, APIs, networks, cloud infrastructure, servers, and endpoints. · - Prepare and deliver detailed technical reports with findings, risk ratings, and actionable remediation recommendations. · - Simulate real-world cyberattacks to identify potential security flaws and vulnerabilities. · - Collaborate with development and IT teams to validate and fix vulnerabilities. · - Implement and monitor secure coding practices and DevSecOps principles during SDLC. · - Ensure all testing activities are in line with CERT-In guidelines and other applicable standards (ISO 27001, OWASP, NIST, etc.). · - Stay up-to-date with the latest threats, vulnerabilities, and attack vectors. · - Prepare reports and evidence required for CERT-In audits and compliance. · - Assist in developing internal security policies and SOPs for secure infrastructure. · - Guide and mentor junior security analysts, if required. Required Skills & Qualifications: · - Bachelor's degree in Computer Science, Information Security, or a related field. · - Minimum 5 years of hands-on experience in VAPT and cybersecurity. · - Expertise in tools such as Burp Suite, Nessus, Nmap, Metasploit, Acunetix, Wireshark, Nikto, OWASP ZAP, etc. · - Strong knowledge of OWASP Top 10, SANS 25, and other industry security standards. · - Solid understanding of network protocols, web application architecture, firewalls, IDS/IPS, and endpoint security. · - Familiarity with scripting and automation (Python, Bash, PowerShell). · - Experience in writing and reviewing security assessment reports for technical and non-technical stakeholders. · - In-depth knowledge of CERT-In audit requirements, documentation, and compliance process. Certifications (Preferred): · - CEH / OSCP / LPT / CRTP / CompTIA Pentest+ · - Any CERT-In empanelment project experience will be a strong advantage. Additional Information: · - Strong communication, documentation, and interpersonal skills. · - Ability to manage multiple engagements and deliver under tight timelines. · - Should be able to work independently or in a team. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person

Customer Name: JCB Location: Faridabad, Ballabhgarh Domain: Network & Security Level (L1/L2/L3): L3 Required Relevant Domain Experience: 8 or 8+ Years Job Type (Onsite/Remote): Onsite Shift details: As per client/business requirement Qualification B.E. / Diploma / BSc IT / BCA / MCA / BTech (No education gap, Full time) Certifications Preferred CCNA or equivalent networking certification (Mandatory) ITIL Foundation (Optional) Specific Remarks/Requirement by Customer: Hands-on experience in routing, switching, firewalls, VPNs, Wireless and network security appliances. Role Purpose We are seeking a skilled L3 Network Engineer to support and manage our client's network infrastructure. The ideal candidate will have strong hands-on experience with routing, switching, wireless management, network troubleshooting, and ensuring resolution of the network related issues. Job Responsibilities Provide technical-level support for network, incidents and requests, ensuring swift resolution of issues. Monitor and maintain network infrastructure, including routers, switches, wireless, VOIP and Firewall. Troubleshoot and resolve network connectivity issues, ensuring minimal downtime. Assist in the configuration and management of network devices and security appliances. Perform vulnerability assessments and risk analysis to identify security gaps and mitigate risks. Provide support for audits, assessments, and other security-related compliance requirements. Collaborate with other IT teams to ensure seamless integration of new systems and technologies. Respond to and resolve network related incidents within agreed SLAs. Maintain accurate network documentation and ensure it’s up to date. Participate in periodic on-call support for network issues as required. Technical Skills/Knowledge Requirement Strong hands-on experience with switches and wireless (Cisco, Cisco Meraki & Cisco CUCM) – Must Good knowledge of switching and routing protocols – Must VPN (IPSec / SSL) Setup And Troubleshooting – Preferred Experience with Aruba Wi-Fi controllers and access points – Must Network Monitoring Tools (SolarWinds, OpsRamp, Wireshark,) – Preferred Basic scripting knowledge (Python / Bash / PowerShell) – Added advantage Knowledge of ITIL processes and ticketing tools (ServiceNow, Symphony) – Preferred Show more Show less

We are part of the Windows Servicing and Delivery (WSD) team in the Experiences + Devices division. Our mission is simple but critical: keep customers secure and productive by delivering a reliable, high-quality servicing experience across current and future versions of Windows. The Customer Focused Engineering (CFE) team within WSD is seeking Senior Software Engineers to join us in this mission. In this role, you'll work on core components of the Windows operating system—specifically focusing on Active Directory and identity-related infrastructure. You Will Contribute To Investigating and fixing security vulnerabilities across print and networking stacks. Addressing non-security bugs and servicing issues that impact customer environments. Reproducing and resolving customer-reported incidents (ICMs) in collaboration with support and product teams. Driving engineering quality and compliance through rigorous debugging and validation. Ensuring reliable, regression-free fixes across diverse hardware, protocol stacks, and deployment scenarios. This role is ideal for engineers who enjoy deep system-level debugging, protocol correctness, and delivering impact at scale by keeping the Windows ecosystem secure and reliable for millions of users. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Investigate and fix security vulnerabilities in Windows Print or Networking components, ensuring all related variants are addressed. Reproduce, debug, and resolve customer-reported issues (ICMs) across a wide range of print and networking configurations. Deliver high-quality, compatible fixes with minimal risk to system stability or application behavior. Address non-security bugs as part of regular servicing commitments for supported Windows releases. Collaborate with escalation engineers, support teams, and feature owners to drive resolution of complex issues. Maintain strong engineering standards through code inspection, validation, and testing practices. Continuously look for opportunities to improve servicing tools, diagnostics, and triage processes. Provide technical guidance and mentorship to junior team members. Qualifications Required Qualifications: 8+ years of professional software development experience. Proficiency in C++, with experience working in large and complex codebases. Strong debugging and problem-solving skills, especially in multi-threaded, system-level applications. Experience with Windows system-level programming, ideally in areas related to print subsystems, networking protocols (e.g., TCP/IP, SMB, RPC), or driver models. Familiarity with Windows debugging tools (e.g., WinDbg, trace logs, protocol analyzers like Wireshark). Proven ability to understand and troubleshoot unfamiliar codebases. Strong verbal and written communication skills. Ability to work across global teams and collaborate in a diverse, team-oriented environment. B.Tech in Computer Science or equivalent preferred. #wsdjobs #wsdindia #wsd Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Role- Network data Experience Range- 5-8 Location - Delhi 1.Experience in designing; supporting and implementing IP based networks for large enterprises. 2.Strong knowledge and experience with Cisco Nexus switches,ASRs, ISR and 9000 series ,4500, Catalyst switches etc. 3.Strong knowledge and experience with Cisco routing and switching protocols (ie. BGP,EIGRP, MPLS,QoS, STP, VTP etc.) 4.Configuring Cisco Wireless Access points & controllers and CISCO ISE. 5.Hand-ons Experience with CISCO firewalls and clustering. 6.Experience with analyzing traffic and utilizing packet sniffer utilities (ie. Wireshark, Netscout) 7.Familiarity with management tools such as Solar Winds,ITNM etc. 8.Expertise in LAN and WAN technologies to provide advanced troubleshooting and escalation support 9.Strong documentation skills and ability to create high-level and low-level designs that meet business requirements. 10.Switching and Routing on Cisco products 11.Configuring , troubleshooting of client to site and Site to Site VPNs . 12. SDN technologies like ACI , NSX , SD WAN Cisco Network Engineer Responsibilities: Analysing existing hardware, software, and networking systems. Creating and implementing scalable Cisco networks according to client specifications. Testing and troubleshooting installed Cisco systems. Resolving technical issues with networks, hardware, and software. Performing speed and security tests on installed networks. Applying network security upgrades. Upgrading/replacing hardware and software systems when required. Creating and presenting networking reports. Training end-users on installed Cisco networking products. Cisco Network Engineer Requirements: Bachelor's degree in computer science, networking administration, information technology, or a similar field. CCNA, CCNP certification. At least 5 years' experience as a network engineer. Detailed knowledge of Cisco networking systems. Experience with storage engineering, wide-area networking, and network virtualization. Advanced troubleshooting skills. Ability to identify, deploy, and manage complex networking systems. Good communication and interpersonal skills. Experience with end-user training. Must-Have Products: Cisco Routers, WAAS, Nexus 7k/5k, Cisco Switches, Cisco 65xx, 45xx, 37xx, ACE, WLC, WCS, LWAPPs WAN: IP Routing, Multi-Layer Switching, ACLs, NAT, T1/E1, DS3/OC3 Routing: Cisco 4000 / 4500 / 6500 / 7200 routers, Protocols include RIP, OSPF, ISIS, BGP, MBGP, EIGRP, MPLS, VRF, L3 VPNs, IPSec, VPNs, ACLs, NAT, CoS LAN/Switching: Cisco Catalyst 3500 / 3550 / 3700 / 3900 / 4000 / 6500 series switches, Gigabit Ethernet, 802.1q, ISL, Ether Channel, Multicast, SNMP, VSS, VTP, STP, RSTP, HSRP/VRRP Wireless: 802.1x, WPA/WPA2 and WEP with TKIP / AES Firewall: Cisco ASA 5585-SS50, 5580 and PIX 525. Cisco Firewall Services Module (FWSM) in a single and multi context environment Excellent Communication skill Hands on experience on F5 load balancers Good-to-Have Ability to analyse, configure, and troubleshoot large Cisco Data Center Devices Hands on experience on Cisco hardware w.r.to ports and SFP's details information in case of Nexus switches ITIL certification CCNP Certification Show more Show less

Job Title : Service Engineer Company : Operant Infotech Private Limited Location : Ghaziabad Salary : Negotiable Employment Type : Full-Time Job Summary We are seeking a skilled and motivated Engineer to join our dynamic team. The ideal candidate will have hands-on experience in installation, configuration, and support of Avaya Unified Communication platforms and related technologies. Key Responsibilities Install, configure, and maintain Avaya platforms including: Avaya Aura Communication Manager (CM) (versions 4 to 10) Session Manager (SM), System Manager (SMGR) Application Enablement Services (AES), Avaya SBC & EMS Avaya IP Office and Avaya Media Gateways (G430, G450, G650) Deploy and troubleshoot Avaya IP Phones (SIP J129, J139, J179) Set up and configure AVP and ESXi environments Apply patches, perform license configuration, and system upgrades Utilize tools such as Avaya Site Administration (ASA), Wireshark, Avaya One-X, One-X Attendant, and PuTTY for diagnostics and administration Work with VoIP protocols including SIP, H.323, RTP, and TCP/IP Perform regular maintenance and ensure high availability of systems Support end-users and provide technical resolution in a timely manner Required Skills & Experience 2–5 years of hands-on experience with Avaya systems (CM, SM, SMGR, AES, SBC, etc.) Proficiency in Linux OS and virtualization platforms such as VMware/ESXi Strong understanding of VoIP protocols and networking concepts Familiarity with diagnostic tools (Wireshark, ASA, PuTTY) Ability to work independently as well as in a team environment Excellent communication and problem-solving skills Preferred Qualifications Avaya Certified Professional credentials (ACIS, ACSS) will be an added advantage Experience working in client-facing roles How to Apply Interested candidates may send their updated resumes to vanshika@operant.in with the subject line: Application for Service Engineer Show more Show less

Senior Software Engineer - C++ Noida, Uttar Pradesh, India + 1 more location Date posted Jun 18, 2025 Job number 1830366 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview We are part of the Windows Servicing and Delivery (WSD) team in the Experiences + Devices division. Our mission is simple but critical: keep customers secure and productive by delivering a reliable, high-quality servicing experience across current and future versions of Windows. The Customer Focused Engineering (CFE) team within WSD is seeking Senior Software Engineers to join us in this mission. In this role, you'll work on core components of the Windows operating system—specifically focusing on Active Directory and identity-related infrastructure. You will contribute to: Investigating and fixing security vulnerabilities across print and networking stacks. Addressing non-security bugs and servicing issues that impact customer environments. Reproducing and resolving customer-reported incidents (ICMs) in collaboration with support and product teams. Driving engineering quality and compliance through rigorous debugging and validation. Ensuring reliable, regression-free fixes across diverse hardware, protocol stacks, and deployment scenarios. This role is ideal for engineers who enjoy deep system-level debugging, protocol correctness, and delivering impact at scale by keeping the Windows ecosystem secure and reliable for millions of users. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: 8+ years of professional software development experience. Proficiency in C++ , with experience working in large and complex codebases. Strong debugging and problem-solving skills, especially in multi-threaded, system-level applications . Experience with Windows system-level programming , ideally in areas related to print subsystems, networking protocols (e.g., TCP/IP, SMB, RPC), or driver models . Familiarity with Windows debugging tools (e.g., WinDbg, trace logs, protocol analyzers like Wireshark). Proven ability to understand and troubleshoot unfamiliar codebases. Strong verbal and written communication skills. Ability to work across global teams and collaborate in a diverse, team-oriented environment. B.Tech in Computer Science or equivalent preferred. #wsdjobs #wsdindia #wsd Responsibilities Investigate and fix security vulnerabilities in Windows Print or Networking components, ensuring all related variants are addressed. Reproduce, debug, and resolve customer-reported issues (ICMs) across a wide range of print and networking configurations. Deliver high-quality, compatible fixes with minimal risk to system stability or application behavior. Address non-security bugs as part of regular servicing commitments for supported Windows releases. Collaborate with escalation engineers, support teams, and feature owners to drive resolution of complex issues. Maintain strong engineering standards through code inspection, validation, and testing practices. Continuously look for opportunities to improve servicing tools, diagnostics, and triage processes. Provide technical guidance and mentorship to junior team members. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Position Title : Zscaler L2 Security Engineer CTC : 12 LPA Exp : 3-7 Yr Location : Delhi Ncr, Pune, Bangalore Working Mode : Onsite Primary Skill : Zscaler L2 Security, troubleshooting, Zscaler Internet Access, scaler Private Access, SIEM, EDR, DLP, packet capture analysis (Wireshark, tcpdump). Qualification: Any Graduation Key Roles & Responsibilities: Act as an escalation point (L2) for Zscaler-related issues. Diagnose and resolve complex security, networking, and performance-related issues. Work closely with vendors and internal teams to resolve critical incidents. Lead the deployment and configuration of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Optimize security policies, access control lists (ACLs), and traffic forwarding methods. Manage integrations with SIEM, EDR, and other security tools. Analyse and fine-tune Zscaler performance metrics, including latency, bandwidth, and routing. Conduct deep packet inspection (DPI) and log analysis for security monitoring. Design and implement web filtering, SSL inspection, data loss prevention (DLP), and sandboxing policies. Enforce zero-trust security principles across the organization. Work closely with SOC, NOC, and IT teams to align security policies with business requirements. Create detailed documentation for configurations, troubleshooting steps, and best practices. Provide training and knowledge transfer to L1/L2 teams. Require Stay updated with the latest threats, attack vectors, and Radware product features.

Job Information Date Opened 06/18/2025 Job Type Full time Industry IT Services Work Experience 4-5 years City Bangalore State/Province Karnataka Country India Zip/Postal Code 560024 Job Description About Globals: Globals has drastically grown from a small home office to a globally recognized enterprise offering world-class quality solutions on Cybersecurity, Cyberwarfare, ERP Systems, AI, and Enterprise Application Development for various industries including Defence, Education, Government, Financial Services and Transport Industries. Globals has enabled its customers to be game-changers in their industry through its disruptive and innovative solutions. Globals is certified as a "Great Place to Work" organization for its laudable work culture that helps its team members manage work-life, have dedicated hours to upskill and reskill themselves, and most important to ensure that the projects that they are working on are always unique, challenging their status quo every time. Our unique work culture has made us one of the world’s fastest-growing technology companies as recognized and featured by The Economist. Our excellence in technical stewardship and service-offering expertise has facilitated our clients ranging from individual entrepreneurs to Fortune Global 500 – to explore new business opportunities, reduce their operational costs significantly and boost their revenues. Today, Globals enjoys a strong position in the industry as a high-performing leader through its technology innovation and remarkable domain expertise. Globals is a CMMI Level 3 certified company. About the Job Role: We are seeking a skilled Offensive Security Researcher with hands-on experience in penetration testing, vulnerability research, and exploit development with a focus on Windows systems. The ideal candidate will be responsible for identifying and exploiting security weaknesses across Windows systems, applications, and networks to simulate real-world cyberattacks. This role is critical in strengthening our organization's security posture by providing actionable insights, supporting incident response, and contributing to continuous security improvements. You will work closely with security engineers, blue teams, and development teams to bridge gaps between offense and defense. Responsibilities: Identify and analyze vulnerabilities in Windows OS (e.g., Windows 10/11, Windows Server), kernel components, drivers, and user- mode applications. Research zero-day vulnerabilities and develop PoC exploits to demonstrate impact. Analyze patch diffs and reverse-engineer Windows updates to uncover exploitable conditions. Analyze obfuscated malware samples to understand attack vectors and vulnerabilities. Document vulnerabilities, exploitation techniques, and PoC code in clear, reproducible formats. Contribute to vulnerability databases, advisories, or whitepapers with the vendor and to CERT. Conduct comprehensive penetration tests (VAPT) on web applications, APIs, networks, mobile apps, and cloud environments. Collaborate with blue teams to improve defensive controls based on offensive insights. Continuously research emerging threats, attack techniques (TTPs), and security trends to keep tools and techniques up-to-date. Support incident response teams during active breaches with offensive techniques such as attacker simulation and pivoting. Participate in threat modeling and security architecture reviews from an attacker’s perspective. Requirements Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience. Deep understanding of Windows kernel, memory management, process/thread handling, security and Windows APIs (kernel32.dll, ntdll.dll) Expertise in writing exploits for Windows vulnerabilities, bypassing mitigations like ASLR, DEP, and CFG. Strong skills in C/C++, Python, and Assembly (x86/x64); familiarity with PowerShell. Knowledge of network protocols and raw packet manipulation for exploit delivery (e.g., using raw sockets or PCAP). Familiarity with offensive security tools like Metasploit, Cobalt Strike, or custom exploit frameworks. Proficiency with tools like IDA Pro, Ghidra, WinDbg, OllyDbg, or Radare2 for analyzing Windows binaries/drivers and dynamic analysis tools (Process Monitor, Process Explorer). Strong proficiency with penetration testing tools such as Burp Suite, Metasploit, Cobalt Strike, Nmap, Wireshark, Nessus, and others. Practical experience in exploit development, reverse engineering, or binary analysis is a strong plus. Familiarity with social engineering techniques and phishing campaigns is a plus. Relevant certifications are highly desirable (e.g., OSCP, CEH etc.,). Apply Now

Role Summary: RADWIN is seeking passionate Firmware engineer with 5–8 years of experience in developing Wi-Fi firmware. The role involves working on embedded software development for Wi-Fi 6/7 chipsets, focusing on Upper MAC/Lower MAC, Data and Control Paths, and performance optimization within RTOS environments. You will be part of the new RADWIN Firmware Innovation Centre in Chennai contributing to high performance wireless solutions. Key Responsibilities: Design, implement, and maintain Wi-Fi firmware modules related to: Data Path and Control Path Upper MAC/Lower MAC/PHY integration Wi-Fi 6 and Wi-Fi 7 protocol enhancements Debug critical firmware issues impacting performance, stability, and throughput. Collaborate with hardware, RF, and systems teams to ensure optimal firmware operation across layers. Develop and optimize firmware for real-time embedded environments, ensuring compliance with timing constraints and system KPIs. Participate in code reviews, bring-up, and delivery of firmware to production hardware. Support regulatory (FCC, ETSI etc.,) and feature compliance (e.g., DFS, CCA, Spectral Scan, etc.). Why Join RADWIN? Be part of a Firmware Innovation Group under experienced leadership. Work on next-generation wireless technologies with cross-functional teams in a global environment. Work on bleeding-edge platforms and direct engagement with chipset vendors. A growth-oriented, fast-paced R&D culture where firmware leads the product innovation Requirements: 7-9 years of embedded software development focused on Wi-Fi or Cellular firmware. Strong knowledge of IEEE 802.11 protocols, especially Wi-Fi 6 and Wi-Fi 7 (MAC/PHY level) or similar technologies in Cellular(LTE/5G) Experience in real-time embedded systems and RTOS environments. Solid debugging skills for firmware bottlenecks, stability issues, and low-level Wi-Fi/Cellular stack problems. Hands-on experience with Qualcomm and/or Broadcom or MediaTek or Intel (or any other chipsets) Experience with Debugging tools: Wireshark, GDB, iperf, Sniffer Advantage: Experience with Qualcomm Wifi/Cellular chipsets Basic experience in host-side driver development (cfg80211/nl80211, netlink communication). Familiarity with Linux wireless applications (e.g., hostapd, wpa_supplicant). Knowledge of OpenWRT, Yocto, QSDK, and user-space tools for embedded Wi-Fi platforms. Knowhow about TDD/TDMA, FDD/FDMA Basic understanding of bootloaders, BSP bring-up, and U-Boot configuration. Familiarity with RF-related features such as: DFS Spectral Scan Transmit power and channel calibration Exposure to RF equipment (e.g., spectrum analyzer) and calibration procedures. If you are passionate to learn and contributing, we encourage you to apply even if you do not meet every “Advantage” qualification listed above. RADWIN is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Dear Candidate, We are Organizing a walk-in Drive at Kolkata Location on 21-Jun-2025. Please find details below: Role: Network Admin Exp: 6 to 12 years Location: Kolkata Venue: Tata Consultancy Services: Candor Tech Space Address-DH Block(Newtown), Action Area I, Newtown, Chakpachuria, New Town, West Bengal 700135. nperson venues JD: "• Design, configure, and maintain enterprise network infrastructure (routers, switches, firewalls, wireless). • Troubleshoot complex network issues involving routing, switching, VPNs, and firewalls. • Manage and optimize network performance, availability, and capacity. • Implement and maintain network security policies, including ACLs, IPS/IDS, and segmentation. • Monitor network health using tools like SolarWinds, PRTG, Wireshark, or Cisco Prime. • Lead network upgrades, migrations, and integration projects. • Collaborate with cloud, server, and security teams for hybrid network solutions. • Maintain documentation for network architecture, configurations, and procedures. • Participate in disaster recovery planning and testing. • Mentor L1/L2 network support staff and provide technical guidance. • Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment that rely on Network. • Review and recommend options to improve the effectiveness of the global Network infrastructure; research/plan/execute migration." Documents to Carry: 1.TCS application form available on iBegin 2. PAN/Aadhaar or any other Government ID Proof. 3. Updated CV/Resume to be provided. 4. 2 Passport size Photographs Please reach the venue by 10:00 AM. Regards Gunsheel Sidana Human Resources Talent Acquisition Group Tata Consultancy Services Show more Show less

About Globals: Globals has drastically grown from a small home office to a globally recognized enterprise offering world-class quality solutions on Cybersecurity, Cyberwarfare, ERP Systems, AI, and Enterprise Application Development for various industries including Defence, Education, Government, Financial Services and Transport Industries. Globals has enabled its customers to be game-changers in their industry through its disruptive and innovative solutions. Globals is certified as a "Great Place to Work" organization for its laudable work culture that helps its team members manage work-life, have dedicated hours to upskill and reskill themselves, and most important to ensure that the projects that they are working on are always unique, challenging their status quo every time. Our unique work culture has made us one of the world’s fastest-growing technology companies as recognized and featured by The Economist. Our excellence in technical stewardship and service-offering expertise has facilitated our clients ranging from individual entrepreneurs to Fortune Global 500 – to explore new business opportunities, reduce their operational costs significantly and boost their revenues. Today, Globals enjoys a strong position in the industry as a high-performing leader through its technology innovation and remarkable domain expertise. Globals is a CMMI Level 3 certified company. About the Job Role: We are seeking a skilled Offensive Security Researcher with hands-on experience in penetration testing, vulnerability research, and exploit development with a focus on Windows systems. The ideal candidate will be responsible for identifying and exploiting security weaknesses across Windows systems, applications, and networks to simulate real-world cyberattacks. This role is critical in strengthening our organization's security posture by providing actionable insights, supporting incident response, and contributing to continuous security improvements. You will work closely with security engineers, blue teams, and development teams to bridge gaps between offense and defense. Responsibilities: Identify and analyze vulnerabilities in Windows OS (e.g., Windows 10/11, Windows Server), kernel components, drivers, and user- mode applications. Research zero-day vulnerabilities and develop PoC exploits to demonstrate impact. Analyze patch diffs and reverse-engineer Windows updates to uncover exploitable conditions. Analyze obfuscated malware samples to understand attack vectors and vulnerabilities. Document vulnerabilities, exploitation techniques, and PoC code in clear, reproducible formats. Contribute to vulnerability databases, advisories, or whitepapers with the vendor and to CERT. Conduct comprehensive penetration tests (VAPT) on web applications, APIs, networks, mobile apps, and cloud environments. Collaborate with blue teams to improve defensive controls based on offensive insights. Continuously research emerging threats, attack techniques (TTPs), and security trends to keep tools and techniques up-to-date. Support incident response teams during active breaches with offensive techniques such as attacker simulation and pivoting. Participate in threat modeling and security architecture reviews from an attacker’s perspective. Requirements Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience. Deep understanding of Windows kernel, memory management, process/thread handling, security and Windows APIs (kernel32.dll, ntdll.dll) Expertise in writing exploits for Windows vulnerabilities, bypassing mitigations like ASLR, DEP, and CFG. Strong skills in C/C++, Python, and Assembly (x86/x64); familiarity with PowerShell. Knowledge of network protocols and raw packet manipulation for exploit delivery (e.g., using raw sockets or PCAP). Familiarity with offensive security tools like Metasploit, Cobalt Strike, or custom exploit frameworks. Proficiency with tools like IDA Pro, Ghidra, WinDbg, OllyDbg, or Radare2 for analyzing Windows binaries/drivers and dynamic analysis tools (Process Monitor, Process Explorer). Strong proficiency with penetration testing tools such as Burp Suite, Metasploit, Cobalt Strike, Nmap, Wireshark, Nessus, and others. Practical experience in exploit development, reverse engineering, or binary analysis is a strong plus. Familiarity with social engineering techniques and phishing campaigns is a plus. Relevant certifications are highly desirable (e.g., OSCP, CEH etc.,). Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement Apply advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement Apply advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 7+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Network Architect you will be responsible for delivering high-level network consulting services, analysing complex network requirements, and recommending tailored solutions for clients. Responsibilities: Engage with clients to understand their business objectives, technical requirements, and network architecture needs. Conduct thorough audits and assessments of existing network infrastructure, identifying areas for improvement and potential risks. Design & implement customized network solutions aligned with client requirements, industry best practices, and technology trends. Develop detailed network design documents, including diagrams, configurations, and migration plans. Oversee the deployment and configuration of network solutions, ensuring successful deployment within defined timelines. Provide technical guidance and troubleshooting expertise to resolve complex network issues. Conduct network performance analysis, monitoring, and capacity planning to optimize network performance and scalability. Stay updated with emerging technologies and industry trends related to modern networks and make recommendations to enhance the network infrastructure. Collaborate with cross-functional teams, including project managers, engineers, and system administrators, to ensure successful project delivery. Mentor and guide junior network engineers and technicians. Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. 12-14 years of experience in network consulting, design, and implementation, preferably in a client-facing role. Strong knowledge in network fundamentals, including OSI & TCP/IP model, subnetting, Layer-2 and Layer-3 technologies, etc Proficient in network protocols and technologies such as TCP/IP, DNS, OSPF, BGP, MPLS, VLANs, VPNs, and firewalls. Hands-on experience with network equipment from leading vendors, such as Cisco, Juniper, Arista, etc. Proficient in security elements such as firewalls, IDS/IPS, etc. Strong expertise in modern network technologies, including but not limited to SD-WAN, virtualization, cloud networking, software-defined networking (SDN), and network automation. Expertise on Ansible for seamless automation of IP network configurations, optimizing the deployment and management of networking infrastructure. Expertise on Terraform to define and provision IP network resources, ensuring consistent and scalable network architectures. Proficient in cloud networking technologies and Secure Access Service Edge (SASE). Familiarity with network monitoring and management tools, such as Wireshark, SolarWinds, ThousandEyes, LiveNX etc. Excellent analytical and problem-solving skills, with the ability to assess complex network requirements and propose effective solutions. Strong communication skills, capable of articulating technical concepts to both technical and non-technical stakeholders. Industry certifications from vendors like Cisco, Juniper, Zscaler, Palo Alto, Fortinet etc. are highly desirable. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

____________________________________________________________________________ - PLEASE SAVE WHATSAPP # 9315248639 - Nishant/Shreedevi is your POC from RexOreo Pvt Ltd. -Queries : All emails will come from id : team@rexoreo.com , so please keep an eye. _____________________________________________________________________________ Top Selection & Auto Elimination Criteria: Only Delhi NCR Candidates Need to apply as we need Only Immediate joiners (0-30 days) Rotational Shift Cab facility : Yes only late night pick or drop(1 side only for Gurgaon Employees) Location : Gurgaon Mode : 5 days work from Office only (NO Work from home) Relevant experience range 9+ Position : L3 SOC Analyst Experience : 9-14 years Only Current L2/L2+ (more than 2 years) or L3 candidates need to apply Experience in QRadar is mandatory Total Open Positions (as of 16-June 5.30pm) : 5 EMAIL @ team@rexoreo,com : A VOICE NOTE WHY YOU ARE FIT FOR THIS ROLE ___________________________________________________________________________ Position Description: The SOC Level 3 Analyst is a senior-level cybersecurity professional responsible for leading advanced threat detection, response, and mitigation activities within the Security Operations Center. This role acts as the final escalation point for complex security incidents and plays a crucial role in enhancing security monitoring, incident response procedures, and overall threat defense capabilities. The L3 Analyst collaborates with security engineers, incident response teams, threat intelligence analysts, and IT stakeholders to identify, investigate, and remediate security threats in real-time. Role and responsibilities: 1. Incident Response and Escalation Lead and coordinate end-to-end response for critical and high-severity security incidents. Perform advanced investigation and forensics on compromised systems, including log correlation, packet analysis, and endpoint review. Serve as a primary escalation point for SOC Tier 1 and Tier 2 analysts. Conduct root cause analysis and provide detailed incident reports with lessons learned and mitigation steps. 2. Threat Detection and Analysis Analyze and triage alerts generated by the SIEM and other security tools. Hunt for threats in the environment using threat intelligence and behavioral indicators (proactive threat hunting). Analyze and reverse-engineer malware, if required, to understand behavior and determine mitigation steps. Correlate threat intelligence feeds with internal data to identify indicators of compromise (IOCs) and advanced persistent threats (APTs). 3. Tooling and Automation Optimize and fine-tune detection rules and SIEM use cases to reduce false positives and enhance detection accuracy. Build automation scripts and workflows to improve efficiency in incident triage, correlation, and response. Collaborate with security engineers to integrate new data sources and tools into the SOC ecosystem. 4. Documentation and Reporting Maintain detailed and accurate documentation of incidents, investigations, and actions taken. Develop and update SOC standard operating procedures (SOPs) and playbooks. Prepare and present technical reports, dashboards, and metrics to senior management and stakeholders. 5. Mentorship and Leadership Mentor and guide SOC L1 and L2 analysts on technical skills and investigative processes. Provide training on new threats, tools, and techniques. Assist in evaluating and improving team workflows, processes, and overall SOC maturity. 6. Collaboration and Stakeholder Engagement Work closely with threat intelligence, vulnerability management, and risk teams to stay ahead of emerging threats. Communicate with IT, DevOps, and business units to coordinate responses and ensure secure configurations. Participate in red/blue team exercises and post-mortem reviews to enhance SOC readiness. Required Experience / Skills: Strong expertise with SIEM platforms (e.g., QRadar, Sentinel, LogRhythm , Splunk,). Proficient in EDR and XDR tools (e.g., CrowdStrike, SentinelOne, Carbon Black). Hands-on knowledge of packet capture analysis tools (e.g., Wireshark, tcpdump), forensic tools, and malware analysis tools. Familiarity with scripting or automation languages such as Python, PowerShell, or Bash. Deep understanding of networking protocols, OS internals (Windows/Linux), and security best practices. Familiar with frameworks such as MITRE ATT&CK, NIST, and the Cyber Kill Chain. Minimum of nine (9) years technical experience 7+ years of experience in SOC, security operations, cyber technical analysis, threat hunting, and threat attribution assessment with increasing responsibilities. 3+ years of rule development and tuning experience 2+ years of Incident response Experience supporting 24x7x365 SOC operations and willing to operate in Shifts including but not limited to Alert and notification activities- analysis/triage/response, Review and action on Threat Intel for IOCs and other operationally impactful information, initial review and triage of reported alerts and Incidents. Manage multiple tickets/alerts in parallel, including end-user coordination. Demonstrated ability to evaluate events (through a triage process) and identify appropriate prioritization for response. Solid understanding and experience analyzing security events generated from security tools and devices not limited to QRadar, MS Sentinel, FireEye, Elastic, SourceFire, Malware Bytes, CarbonBlack/Bit9, Splunk, Prisma Cloud/Compute, Cisco IronPort, BlueCoat Experience and solid understanding of Malware analysis Demonstrated proficiencies with one or more toolsets such as QRadar, MS Sentinel, Bit9/CarbonBlack, Endgame, FireEye HX / CM / ETP, Elastic Kibana Experience and ability to use, contribute, develop and follow Standard Operating Procedures (SOPs) In-depth experience with processing and triage of Security Alerts from multiple sources but not limited to: Endpoint security tools, SIEM, email security solutions, CISA, Threat Intel Sources Experience with scripting languages applied to SOC operations; for example, automating investigations with tools, automating IOC reviews, support SOAR development. Experience with bash, python, and Windows PowerShell scripting Demonstrated experience with triage and resolution of SOC tasks, including but not limited to vulnerability announcements, phishing email review, Tier 1 IR support, SIEM/Security Tools - alert analysis. Demonstrated experience and understanding of event timeline analysis and correlation of events between logs sources. Demonstrated experience with the underlying logs generated by operating systems (Linux/Windows), Network Security Devices, and other enterprise tools. Demonstrated proficiencies with an enterprise SIEM or security analytics solution, including the Elastic Stack or Splunk. Solid understanding and experience analyzing security events generated from security tools and devices not limited to: QRadar, MS Sentinel, Carbon Black, FireEye, Palo Alto, Cylance, and OSSEC Expert in security incident response processes Required Certifications: Two of the following certifications are preferred: GIAC-GCIH Global Certified Incident Handler GIAC-GCFE - Global Information Assurance Certification Forensic Examiner GIAC-GCFA - Global Information Assurance Certification Forensic Analyst GIAC-GREM - GIAC Reverse Engineering Malware GIAC-GNFA - GIAC Network Forensic Analyst GIAC-GCTI - GIAC Cyber Threat Intelligence GIAC-GPen GIAC Certified Penetration Tester GIAC-GWAPT GIAC Certified Web Application Penetration Tester CEPT - Certified Expert Penetration Tester (CEPT) CASS - Certified Application Security Specialist (CASS) CWAPT - Certified Penetration Tester (CWAPT) CREA - Certified Reverse Engineering Analyst (CREA) Qualifications : Bachelors degree in computer science, Information Technology, or a related field. Experience of 5 years or 3 years relevant experience. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational and time management skills. Willingness to work after hours and provide on-call support.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Role Overview: We are seeking a Senior Product Support Engineer to join our team and deliver comprehensive technical support for the F5 NGINX Plus. This platform empowers enterprises to modernize legacy monolithic applications and deploy new, microservices-based architectures as part of their digital transformation journey. In this role, you'll be instrumental in fostering strong client relationships by resolving technical issues and addressing inquiries related to F5 NGINX Plus, including operating system configuration and performance tuning. This role will be based in Hyderabad . Sounds interestingRead on! What you will do: Be the first responder to Level 1, 2, and 3 support queries working shifts. Answer customer questions on installing, configuring, and tuning F5 NGINX Plus. Handle customer questions about configuring and tuning Linux and networking Solve complex real-life customer problems that are often on heavily loaded production systems What you will bring: At least 6 plus years of related experience with a bachelors degree 3 plus years of knowledge of Linux or Unix, preferably at a system administrator level Expert-level knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket, HTTP/2, SSL, SMTP, DNS, etc. Experience with network troubleshooting using tools like tcpdump or wireshark Experience with system tools, such as SystemTap and DTrace, are a plus Ability to responsibly handle sensitive customer data Ability to deliver high-quality support, including understanding how important high-quality support is to the F5 NGINX Plus value proposition Ability to read and understand C code Understanding of how the OS kernel works What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com .

Date 11 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:486543 Network & Links: The Selected candidate will work with a highly motivated team involved in development of complex embedded solutions. The candidate will join with our Bangalore development center and will travel to our platform development center located in Europe. The Ideal candidate will be part of Product Development team in Bangalore. OVERALL, PURPOSE OF THE ROLE: As a Software Designer, you will deliver software modules by ensuring detailed design and implementation of those modules. You will interface with Software Architect, Software designers and V&V designers and support program towards QCD commitments. RESPONSIBILITIES: Contribute to the elaboration of Sw specification & architecture, in collaboration with the Sw.architect Perform development of Sw modules o Perform the Sw modules detailed design & coding o Set up the Sw development tool chain o Prepare and perform Sw module tests and verifications of his / her deliverables (Designer tests), prior to the ones formally performed by a dedicated V&V team (depending on Safety Integrity Level and associated Product development organization) o Put the Sw workproduct under configuration management according to product Configuration Management Plan o Support the Sw / Sw and Hw / Sw integration, together with the Hw designer Sustain of the Sw Keep informed of the evolution of technologies through techno watch Contribute to TIS standardization by reusing existing solutions or by implementing reusable solutions Keep a strong link with the Sw architect, Hw designer, RAMS and V&V departments, through the whole Sw design cycle Apply processes and standards Contribute to continuous improvement (RoEReturn on Experience, process, ) BEHAVIORAL COMPETENCIES: Demonstrate excellent communication skills and able to guide, influence and convince others in a matrix organization Outstanding Technical leader with proven track record in managing multi software programs towards successful delivery. Be Innovative and demonstrate to peers and implement in creation of Reference Libraries, reusable codes, and model based development. Demonstrate excellent communication skills and able to guide, influence and convince others in a matrix organization. Team Player with prior experience in working with European customer is not mandatory but preferable. TECHNICAL COMPETENCIES & EXPERIENCE Architect 15+ yrs Experience Embedded Product development Strong experience in design, evaluate design/architecture, capable of proposing design/architectural change. Ability to assess the requirement. Ability to lead and mentor development teams. Very strong in identifying technical challenges and problem-solving skills. Programming skills : Python, C, Linux & OOAD Good knowledge on Networking, cyber security concepts. Hands on experience in communication protocols like Ethernet, serial & Wireless Experience in tools like Wireshark (or equivalent) for network spying Preferable skillsets: GIT exposure Understand CI/CD Proficient in deployment and testing of applications within containerized environments. Qualifications & Skills: EDUCATION Bachelors in engineering IT, CS, ECE & EEE or Equivalent Skills: o ProgrammingC, C++, Scripting languages Python, OOAD o Multi core / multi-threading o Protocols TCP/IP, UDP o StandardsCENELEC Contract Type/Bonus (OPTIONAL)Full-Time You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone. Job Type:Experienced

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Technical Support Engineer 3 Japanese Bilingual on Twilio’s Programmable Voice Support Team. About The Job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. Speak with customers in order to guide them through the development of their voice application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom. Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems and assist in process betterments. Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 4 to 7 years of experience in a client-facing, technical role. Native or business fluency in Japanese (speaking and writing) is desired to work with the Japanese speaking customers. Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark). 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX. Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own. Ability to advise on improvements for the Voice product. Ability to make sound decisions quickly and efficiently. Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions. Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC. Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position. You will help customers solve their technical challenges through tickets, phone calls, and chat conversations You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need. Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30AM to 3:30PM India standard time. Desired Excellent written and verbal communication skills. Previous experience or knowledge of Twilio products. Previous experience with IP-PBX configuration. Previous experience with JIRA, Zendesk, or similar ticketing systems. Location This position would be located in remote India (Karnataka, Maharashtra, Tamil Nadu, Telangana & Delhi) What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more Show less