972 Wireless Jobs - Page 12

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.

Responsibilities : Enabling partners and customers with service support from TTL support functions Controlling Channel & Channel Partner Manpower (FOS) attrition. Ensuring completion of Business Planning with all active channel partners before 8th of every month. Driving the capability building plan with partners by ensuring timely trainings for various parameters Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc. Assisting the Partners in Large deal Closures by accompanying them for Customer calls Ensuring Channel Policy Adherence and Processes in the assigned territory Facilitating the issue resolutions at customer end through partners and support teams, if any. Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer) Sales through the Channel Partners Responsible for Channel partner productivity and their ROI Keep Abreast with Competitive activities in the region Segment wise product focus to drive new business. Capabilities & competencies: Understanding of wireless & wire line telecom solutions Good Oral and Written Presentation skills Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance. Innovative and flexible in strategizing GTM Approach Flexible for learning new products and processes

Sr Network Engineer ( L3) with below skills. The Candidate should have hands-on experience with FortiGate (NGFW), Forti Manager, and Forti Analyzer, and a strong understanding of SD-WAN architecture including deep expertise in Cisco Identity Services Engine (ISE) and Network Access Control (NAC) . The person should have expertise on ISE Radius Integration with FortiGate (NGFW) Cisco ISE-NAC Design, deploy, and maintain Cisco ISE for wired, wireless, and VPN access control. Develop and enforce NAC policies based on user identity, device posture, and security compliance. Integrate Cisco ISE with third-party security tools (e.g., Fortinet, Palo Alto) - Mandatory Manage RADIUS, TACACS+, and 802.1X authentication services. Monitor and respond to network access violations and security incidents. Maintain endpoint profiling, guest access, and BYOD onboarding workflows. Collaborate with network, security, and compliance teams to align access policies with business needs. Provide technical documentation, L2/L3 support for ISE-related services. FortiNet SD-WAN : Design and deploy Fortinet SD-WAN solutions across multiple sites. Configure and manage FortiGate firewalls, VPNs, and security policies. Monitor and optimize SD-WAN performance and reliability. Integrate Fortinet SD-WAN with third-party platforms (e.g., Cisco ISE, hybrid cloud primary on AWS). Troubleshoot network issues and provide Tier 2/3 support. Maintain documentation for network configurations, policies, and procedures. Collaborate with security and infrastructure teams to align network design with business and compliance requirements.

Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).

Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).

Account Management: Serve as the primary point of contact for assigned growth accounts, cultivating and nurturing strong relationships with key stakeholders. Work on the Basic Hygiene of the logo which includes, 1) RPC Validation (3 RPCs) 2) Customer Firmographics Regularly engage with customers to assess satisfaction levels, address concerns, and identify opportunities for further opportunities. Organize SLT Visits & Tech workshops to engage with the customers. Revenue Extraction: Identify and prioritize opportunities for Upgrade, upselling, and expanding product usage based on thorough account analysis. Utilize account mapping insights to develop targeted strategies and initiatives to drive revenue growth and maximize account potential. Effectively articulate the value proposition of multiple products or solutions offered by our company to address the diverse needs of partners. Tailor product pitches and presentations to align with the specific requirements and priorities of each partner, highlighting unique benefits and competitive advantages. Cross Functional Collaboration: Support in Driving Marketing Activities. Close loop customer requests. Capabilities & competencies : Understanding of wireless & wire line telecom solutions Good Oral and Written Presentation skills Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance. Innovative and flexible in strategizing GTM Approach Flexible for learning new products and processes.

In our always on world, we believe its essential to have a genuine connection with the work you do. CommScope is looking to add a Technical Support Engineer to join our team. How Youll Help Us Connect the World The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLA s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have: Minimum of 4 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or staggered work week , i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / 2022- How-We-Hire/?locale=en_US

Vantiva seeks an experienced Software Developer to work along with a team of engineers that develops software and manages customer engagements covering a wide range of Connected Homes Cable and Telco Broadband Gateways for the worldwide market. In addition, software architecture design/review across multiple platforms will be part of the critical role you play at Vantiva, as our product portfolio diversifies across multiple hardware platforms. In this challenging role you will be responsible for collaborating with team members to develop software features associated with Multi-Services IP Gateways, Smart Home Gateways that are sold in the Service Provider market. You will need to work with and coordinate the efforts of both internal and external (ODC/ODM) resources based in North America, Europe, and Asia. You will need to contribute to overall product design from a software architecture perspective, keeping in mind multiple customer requirements and hardware characteristics across various platforms. In this position, you will be expected to: Be the entry point to Software Development and Test teams for Product Management, Program Management, and Customers for Scoping Requests, formalizing and communicating software development and test plans, driving software deliverables Works in an Agile environment and continuously reviews the business needs, priorities, outlines milestones and deliverables, and identifies opportunities and risks. Define and formalize software plans through writing EPICs and working with architects and engineers to reach Story level detailing. Provide backlog grooming, iteration planning, and defect prioritization collaborating with Scrum Master, Development and Test leads Review product requirements, functional specifications, standards document (RFCs and specs). Create customer relationships by Partnering with Product Management and Program Management, working closely with the customers to understand requirements, test plans and expectations Fully accountable for providing software development and test status external to the Product Unit Work with engineering, product management, business development, and account managers to champion the needs of key customers. Contribute to product design discussions on overall software feature/interop compatibility across different platforms. Have the necessary technical skills to communicate the details of complex Data, VoIP, Gateway, Wi-Fi, and Video features. Communicate regularly with key customers to manage expectations regarding key software deliverables. Drive and manage product qualification and post sales issues that could impact the business. Communicate regularly with customer engineering teams and operations to de-risk deployment issues that will affect deployments of Vantiva products. Facilitate customer feedback into the development and customer engagement process. Lead and mentor a team of software engineers, fostering a culture of innovation and continuous improvement. Develop and maintain project plans, ensuring timely delivery of software products while adhering to quality standards. Conduct regular code reviews and implement best practices for software development within the team. Collaborate with cross-functional teams to align software development efforts with overall business objectives. Stay updated on industry trends and emerging technologies, recommending innovative solutions to enhance product offerings. Manage resource allocation and capacity planning to optimize team performance and meet project deadlines. Participate in customer-facing meetings and presentations to demonstrate software capabilities and gather requirements. The position requires an experienced manager with strong technical and communication skills. Experience in the following areas is highly desirable: IP Networking protocols (IPv4, IPv6, RIPv2, SNMP, DHCP, TFTP, FTP, TCP, UDP). Fiber (xPON), Copper (xDSL, Gfast), DOCSIS, WiFi specifications protocols, test procedures and debugging. VoIP system architectures and network elements. Home Networking Protocols (HNAP, uPNP, RIPv2, TR69, etc) Wireless (802.11b/g/n/ac/ax) including wireless encryption (WPA2, WPA, WEP), WPS, DFS, and WMM OpenWRT and RDK-B Routing Stacks. Agile (Scrum) Development Methodology Programming languages: C, C++, Java Embedded Real-Time Operating Systems (Linux, eCOS) Debug skills covering: IP networking, MGCP/NCS and SIP signaling protocols, DNS, DHCP, TFTP, RTP, Video, routers and routing protocols, data load testing and redundant / fault tolerant configurations. Industry Experience: 15+ years of industry experience as described above. Prior experience with software development of complex systems is a MUST. Experience in working with large NSP/MSOs is preferred Required Skills: knowledge on RDK, 802.11 Balance of technical knowledge and project management skills with the ability to manage multiple tasks effectively Proactive, self-starter w

Job DescriptionWe are looking for a seasoned Embedded Systems Developer with 8 12 years of hands-on experience in firmware development and embedded software engineering. The ideal candidate will work on designing, developing, testing, and maintaining embedded software for various real-time applications in automotive and IoT domains.rnr":" Responsibilities: Develop and maintain embedded firmware and software for microcontroller-based systems. Write, debug, and optimize C/C++ code for real-time applications. Design and implement device drivers and low-level software components. Work with Real-Time Operating Systems (RTOS) such as FreeRTOS, Zephyr, etc. Hands-on experience with STMicroelectronics and Renesas microcontroller platforms. Knowledge of SoC chips related to Battery Management Systems (BMS) and ADAS. Design embedded solutions with support for OTA, MQTT, and similar IoT protocols. Perform unit testing, debugging, and troubleshooting of embedded applications. Optimize code for performance and power efficiency in constrained environments. Integrate communication protocols: UART, SPI, I2C, CAN, Ethernet, and wireless (BLE, Wi-Fi, Zigbee, LoRa). Collaborate with hardware teams to define system-level requirements and resolve integration issues. Develop smart and efficient embedded algorithms tailored to automotive functional requirements. Lead a team: manage hiring, mentoring, project tracking, and team performance. Manage budgeting, tool/license forecasting, and infrastructure planning for the embedded function. Technical Skills & Requirements: Proficiency in C/C++ for embedded development. Experience with ARM Cortex, STM32, ESP32, or similar MCUs. In-depth understanding of RTOS concepts, multitasking, and inter-process communication. Familiarity with development tools like Keil, IAR, GCC, Segger Embedded Studio. Proficient in using debugging tools: JTAG, SWD, logic analyzers, oscilloscopes. Strong grasp of hardware schematics, PCB layout, and signal tracing. Exposure to IoT platforms, cloud connectivity, and data security considerations. Understanding of APN configurations, data management, and secure communication. Exposure to Linux-based embedded development (Yocto, Buildroot) is desirable. Familiar with functional safety standards (e.g., ISO 26262, IEC 61508) with AI/ML applications in embedded systems is a value-add preferred. Behavioural Competencies: Strong leadership with a proactive and go-getter attitude. Excellent communication and presentation skills. Effective stakeholder management, especially with cross-functional internal teams. Self-driven and adaptable to fast-paced, dynamic environments. Demonstrated ability to work both independently and collaboratively.

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.

Roles and Responsibilities Acting as a Tier T1.5 for GCSC Teams. 1st responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTT Expertise in Performing network triage Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE Managing the process of Service restoral and break/fix functions Scope include Analyze and escalate. Prioritizing and analyzing the events in the network Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management Work with internal support groups and recommend diagnostic tests based on degree of service impairment Access provider management and associated escalations Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry No less than 1 years of working experience, preferably on customer services interfacing with clients. No less than 1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc) Good knowledge on SDN/SDWAN Viptela, Velocloud, Silverpeak or 128T Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of Voice, Data and IP networks is required. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) Excellent telephone manner Excellent problem solving skills Professionalism at all times Highly skilled in the use of PC systems and applications Ability to work well under pressure, set priorities and make well-considered decisions Drive, enthusiasm, initiative, commitment and self-motivation Resourcefulness and flexibility Ability to work well in a team Years of Experience 2-6+ years Education BE/B.TECH + CCNA/CCNP certified Job ID R-72971 Date posted 07/01/2025

To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations.(Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate well with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to AT&T customer for problem reporting Taking care of incoming calls from AT&T customers, ISPs, and counterparts of other AT&T Centers Performing problem isolation and resolution, including verifying AT&T services, working with ISPs for circuit related issue and carrying out internal & external escalation Scheduling testing tasks with ISPs, customer site personnel and other AT&T support centers. Facilitating direct communication among customer, AT&T and suppliers by establishing conference meeting updating AT&T problem ticketing systems and other operation related tools Requesting and Interfacing with AT&T Tiered supports and Service Management to address customer issues. Required Skills, etc.: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent Minimum 4 & maximum 6 years related experience in telecommunications industry and General knowledge in WAN. CCNA Certified required and preferred CCNA Routing and Switching certifications. No less than 4-6 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers & switches Strong technical knowledge in WAN/LAN networking. Troubleshooting WiFi issues, Cisco Meraki, Aruba Good technical knowledge of telecommunication products and services Good understanding of network & transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION & MANAGEMENT, E1, DS3, etc. Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work well in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNP -Routing and Switching Job ID R-72365 Date posted 06/30/2025

Position: Cyber Security Test Engineer (TK40ST RM 3359) Scope of work Manual and automatic test execution, Automate the test cases, creation, and maintenance of test cases, execute test set for specific customer release related to Cyber Security. Develop expertise to the Cyber Security feature (s) assigned Formal analysis of input documents (e.g. Requirements, Project Test Plan, Architecture, etc.,) Performance of gap and reuse analysis Effort estimation for creation of test specification Create test specifications to confirm with the product test strategy and test plan Perform reviews with stakeholders Central point of contact for test implementation Support analysis and reporting of test incidents Ensure bidirectional traceability Perform reviews with stakeholders Review and release of implemented test case Preferred Skills (Good to have) : ISTQB Certified Tester Foundation Level Mandatory skills (Must have) 1. Minimum of 4+ Years of Experience in Functional Testing in Automotive Industry 2. Knowledge of functional safety (ISO 26262), Automotive Cybersecurity (ISO 21434) 3. Having good experience in UDS concepts 4. Experience with the tools such as DOORS, Integrity, Vector Test Toolchain(CANoe/CAPL), Debuggers(Luterbach),NI Test Toolchain or DSPACE Test Toolchain. 5. Experience in testing of Cryptographic applications 6. Experience of Cyber security testing of some combination of the following technologies: i. Wireless technologies (e.g., Wi-Fi, Bluetooth, NFC) ii. Wired networking technologies (e.g., CAN, Ethernet) iii. Embedded operating systems (e.g., QNX, Linux, Android Job Category: Embedded HW_SW Job Type: Full Time Job Location: Hyderabad Experience: 4+ years Notice period: 0-30 days

Responsibilities: Conduct comprehensive security assessments, including network penetration testing and vulnerability analysis, to identify security gaps in critical systems. Complete the projects within budgeted efforts and deliver high quality reports. Gain in-depth knowledge and understanding of enterprise networks Be involved in network architecture understanding, threat identification, vulnerability identification and control analysis. Be proactive in project planning and execution. Perform likelihood determination, impact analysis and risk determination. Showcase prioritization of risks including solution recommendation and documentation Identify and infer the business risk posed by the weaknesses identified during the assessments Engage with both business and technical teams within and outside the organization from a project scope definition, project execution, project closure perspectives Open for onsite deployments anywhere across the world as business demands Required Skills Expertise in network penetration testing. Expertise in configuration audit or vulnerability assessment of multiple OS and Network Device platforms Ability to handle difficult situations and to provide alternative solutions or workarounds Flexible and creative in helping to find acceptable solutions for customers Good communication and writing skills with the ability to talk to both businesspeople and technical people. Good to have Skills Experience with Wireless Penetration Testing, Firewall Rulebase Review. Experience with Network Architecture Review and Firewall Rule-base Audit Experience with testing different types of networks including VOIP, GSM, etc. Security certifications such as CRT, OSCP, ECSA, etc. Knowledge of Cryptography (symmetric and asymmetric encryption, PKI, etc.) Ability to work on multiple complex assignments simultaneously Ability to work independently with minimal oversight or in teams Knowledge of different standards such as PCI DSS, HIPAA, ISO, etc.

Network Architect at N Consulting Ltd | Jobs at N Consulting Ltd Pimpri-Chinchwad, India 25 - 35 /year July 1st, 2025 Experience: 8-15 years Location: Pune Notice Period: Immediate to 30 Days Job Description: Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP, CCIE etc. Required Skills: Strong experience on Routing, Switching & Wireless technologies. Strong troubleshooting techniques on Networking technology Managed large enterprise SDWAN, WAN, LAN and WLAN networks. Hands on experience with NAC deployment. Expertise in multi vendor L2/L3 switches. In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc. In depth knowledge of WLAN technologies Wireless controller & access points. Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN. Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN. Good knowledge and hands on experience with routing.

About the Opportunity: As a Technical Writer for Ericsson Enterprise Wireless Solutions, you will play a key role in ensuring the quality, discoverability, and accuracy of our technical content across both internal and external channels. You will conduct hands-on research to gather information from subject matter and translate complex technical concepts into clear, concise, and well-structured documentation. Your work will help users navigate and succeed with our technology, making a significant impact on customer satisfaction and success. What you will do: Produce, update, and maintain high-quality partner and customer-facing documentation for a deeply technical product used by enterprise clients and fast-growing technology companies. Create various types of content including user guides, FAQs, how-to articles, technical training materials, and instructional videos. Collaborate closely with product management, product marketing, engineering, customer success teams, and external customers to ensure documentation meets user needs and expectations. Treat documentation as a product by prioritizing, managing, and refining both content and its presentation. Identify opportunities to improve documentation efficiency and effectiveness. Work alongside technical documentation leadership to track and report on content performance against established goals. Develop comprehensive content plans for new products and feature releases. The skills you bring: 7+ years of experience researching, writing, and reviewing product documentation and/or technical content. Strong technical understanding of wireless WAN networking. Proven track record delivering high-quality documentation for technical products. Experience with structured authoring in XML and using content management systems (CMS) Experience creating instructional videos to complement written documentation. Background collaborating with technical organizations and working closely with subject matter . Aptitude for quickly grasping complex technical concepts and translating them into user-friendly content tailored for Ericsson Enterprise Wireless solutions customers. Passion for explaining how technology works and helping users succeed with complex systems.Strong technical skills and eagerness to learn new technologies and concepts. Collaborative mindset, measuring your success by the overall success of the customer.

- A Content BDM is responsible for Global end to end ownership of Architecture and Technology. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Partners, Distributors and Sales Staff.In addition, the BDM will be responsible for monitoring the usage of the educational framework by Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Enterprise Networking Architecture Portfolio including: Create/ Evaluate Quiz and COLT Working with the lab team to build the relevant LABs and Demos required to go into the partner enablement Learning Maps. Working with the BU and relevant Architecture stake holders in each GEO, Partner org to drive the Architecture Curriculum on the platform Specialized experience requirements:- a. 4-9 Years of experience on the EN Architecture or RNS or Wireless or Sdwan with stake holder management b. Understanding and hands on experience preferred in the detailed sub technologies in that particular Architecture

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Hardware EngineerLocation BengaluruCareer Level 10Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Support hardware design efforts for RAN solutions, focusing on antennas, combiners, baseband systems, and small cell technologies, ensuring they meet performance, regulatory, and environmental requirements. Support in conducting in-house evaluation of antenna and radio products, including FSI and FOA trials. Prototype and validate hardware designs, ensuring compliance with industry standards and specifications, while working to optimize performance. Collaborate with cross-functional teams, including software, firmware, and systems teams, to ensure seamless integration of hardware solutions into larger systems. Oversee the hardware integration during site builds, ensuring correct installation, configuration, and performance of RAN hardware. Develop and maintain technical specifications, reports, and documentation, supporting hardware designs and system configurations. Collaborate directly with stakeholders, including customers and vendors, to ensure solutions meet project specifications and customer requirements. Contributes to the identification and evaluation of new antenna and RF conditioning products, ensuring clear acceptance criteria are provided for new technology integration. Ensure all designs meet EMF/ICNIRP compliance and align with regulatory standards.Required Skills and QualificationsExperience in Nokia, Ericsson, and ORAN. Experience in RAN hardware planning and design. Strong understanding of site deployment processes and best practices. Expertise in interference management and PIM mitigation strategies. In-depth knowledge of radio planning and RF optimization. Strong experience in EMF compliance and regulatory adherence. Proven leadership experience with the ability to manage and mentor teams. Excellent communication, negotiation, and collaboration skills. Educational QualificationBachelors or masters degree in Telecommunications, or related field. 7+ years of experience in the RAN domain.BE / BTech Qualification 15 years full time education

Experience: 8-15 years Location: Pune Notice Period: Immediate to 30 Days Job Description: Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP, CCIE etc. Required Skills: Strong experience on Routing, Switching & Wireless technologies. Strong troubleshooting techniques on Networking technology Managed large enterprise SDWAN, WAN, LAN and WLAN networks. Hands on experience with NAC deployment. Expertise in multi vendor L2/L3 switches. In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc. In depth knowledge of WLAN technologies Wireless controller & access points. Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN. Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN. Good knowledge and hands on experience with routing.

Responsibilities: Conduct comprehensive security assessments, including network penetration testing and vulnerability analysis, to identify security gaps in critical systems. Complete the projects within budgeted efforts and deliver high quality reports. Gain in-depth knowledge and understanding of enterprise networks Be involved in network architecture understanding, threat identification, vulnerability identification and control analysis. Be proactive in project planning and execution. Perform likelihood determination, impact analysis and risk determination. Showcase prioritization of risks including solution recommendation and documentation Identify and infer the business risk posed by the weaknesses identified during the assessments Engage with both business and technical teams within and outside the organization from a project scope definition, project execution, project closure perspectives Open for onsite deployments anywhere across the world as business demands Required Skills Expertise in network penetration testing. Expertise in configuration audit or vulnerability assessment of multiple OS and Network Device platforms Ability to handle difficult situations and to provide alternative solutions or workarounds Flexible and creative in helping to find acceptable solutions for customers Good communication and writing skills with the ability to talk to both businesspeople and technical people. Good to have Skills Experience with Wireless Penetration Testing, Firewall Rulebase Review. Experience with Network Architecture Review and Firewall Rule-base Audit Experience with testing different types of networks including VOIP, GSM, etc. Security certifications such as CRT, OSCP, ECSA, etc. Knowledge of Cryptography (symmetric and asymmetric encryption, PKI, etc.) Ability to work on multiple complex assignments simultaneously Ability to work independently with minimal oversight or in teams Knowledge of different standards such as PCI DSS, HIPAA, ISO, etc. #Eviden