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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Job Title: Network Data Engineer L3 Reports to: Manager, IT Operations Roles and Responsibilities: This position has responsibility and authority for: Monitor, manage, troubleshoot, and support Network infrastructure related tickets globally. Partner and work with global team to obtain knowledge in new technologies, setup, and architecture related topics. Document new operational issues and solutions from field and transfer knowledge to team members. Support in new Network infrastructure provisioning and de-provisioning Provide Root cause analysis to production outages as required Support Infoblox IPAM provisioning and DNS related activities. Administer Cisco (Routing, Switching, Wireless) and Riverbed infrastructure. Administer Solarwinds / Orion, Cisco Prime Servers and support day to day operations. Adhere to IT access-management and change control procedures. Receive and respond to escalations from Desktop Support and field support team. Escalate issues to management, if necessary. Collaborate with team members and mentor junior staff to execute the IT strategy in a cost effective and timely manner. Stay abreast of industry best practices in risk management techniques and integrate new methods and tools as appropriate. Support other areas of technology supported by Security team (Network Access Control, Firewalls, Single-Sign on Okta, Logic Monitor, and SNMP based monitoring). Network and Firewall OS patching, monitoring and alerting. Experienced at designing and operating Cisco hardware, including Nexus routers, ACI, ASA firewalls, FirePower NGFW s. Skill/Job Requirements: 4 years+ support in Network and IT Security Cisco or similar Certifications Cisco CCNP or similar Bachelors Degree or equivalent experience Cisco Routing, Switching (Catalyst and Nexus), Palo Alto Firewalls, Cisco ASA, Firepower, ACI TCP/IP, DHCP, DNS, VPN, IPS, SDWAN, DMVPN, NAC and 802.1x deployment. Experience in Python scripting, Ansible automation or similar technology is a huge plus. L3, Wan, Sdwan

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5.0 - 10.0 years

7 - 12 Lacs

Mumbai, Navi Mumbai

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Job Description 1. Must have knowledge on Network design, Implementation, maintain & Network Operations Support. 2. Must have analytical & Problem-solving skill on Routing, Switching. SDWAN & Wireless. 3. Configuration and installation of various network devices e.g Routers/Switches/WLC/SD-WAN 4. Perform Network maintenance and system upgrade including service patch, patches. 5. Monitor performance and ensure Network availability and reliability. 6. Monitor Network resources utilization and capacity management. 7. Work within established configuration and change management policy s to ensure awareness, approval and success of change made in Network infrastructure. 8. Must be in-depth understanding on BGP and EIGRP Routing protocols. QOS/Policy Based routing/EEM Scripting. 9. Candidate will be expected to have good presentation in Network with at least 5+ years of Network (Routing / Switching / SDWAN / Nexus / ISE ) industry experience. 10. Participation in Audit compliance/Daily reports/Database/diagram timely updation. 11. Candidate much be open for 24/7 support & Team management. 12 . SDWAN ( preferred versa sd-wan ) a. On boarding of SD-WAN Branches. b. Hand-on configuration of devices based on Templates, traffic steering, QoS . C. SD-WAN fabric architecture and headend deployment and configuration hand-on . d. Troubleshooting SD-WAN services related issues.

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5.0 - 10.0 years

7 - 12 Lacs

Pune

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*Job Title:* Network & Security Engineer*Experience:* 5-10 years *Key Responsibilities:* - Manage and troubleshoot enterprise *routing and switching* infrastructure (Cisco/Juniper).- Configure and optimize *F5 BIG-IP* load balancers (LTM, GTM, SSL offloading, traffic policies).- Administer and support *Citrix environments*, including *NetScaler* for secure remote access and load balancing.- Deploy, manage, and troubleshoot *FortiGate firewalls* (policies, VPNs, threat protection).- Implement and maintain *Cisco ISE* for network access control, including *802.1X*, *profiling*, and *guest access*.- Manage and monitor *Cisco WLC* and wireless access infrastructure.- Operate and automate using *Cisco DNA Center (DNAC)* for policy, provisioning, and network assurance. *Required Skills:* - Deep knowledge of *network protocols*: TCP/IP, VLANs, STP, OSPF, BGP, EIGRP, NAT, ACLs.- Strong hands-on experience with *F5*, *Citrix NetScaler*, and *FortiGate* firewalls.- Familiar with *identity-based security* and *network segmentation* using Cisco ISE. - Proficient in *wireless technologies*, WLC configuration, and RF troubleshooting.- Experience using *Cisco DNAC* for network automation and SDA. *Expected Certifications Preferred:* - *CCNP / CCIE (Routing & Switching or Security)*- *F5-CTS (BIG-IP LTM)*- *Fortinet NSE 4 or higher*- *Citrix Certified (CCA-V / CCP)* Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here . Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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*Job Title:* Network & Security Engineer*Experience:* 5-10 years *Key Responsibilities:* - Manage and troubleshoot enterprise *routing and switching* infrastructure (Cisco/Juniper).- Configure and optimize *F5 BIG-IP* load balancers (LTM, GTM, SSL offloading, traffic policies).- Administer and support *Citrix environments*, including *NetScaler* for secure remote access and load balancing.- Deploy, manage, and troubleshoot *FortiGate firewalls* (policies, VPNs, threat protection).- Implement and maintain *Cisco ISE* for network access control, including *802.1X*, *profiling*, and *guest access*.- Manage and monitor *Cisco WLC* and wireless access infrastructure.- Operate and automate using *Cisco DNA Center (DNAC)* for policy, provisioning, and network assurance. *Required Skills:* - Deep knowledge of *network protocols*: TCP/IP, VLANs, STP, OSPF, BGP, EIGRP, NAT, ACLs.- Strong hands-on experience with *F5*, *Citrix NetScaler*, and *FortiGate* firewalls.- Familiar with *identity-based security* and *network segmentation* using Cisco ISE. - Proficient in *wireless technologies*, WLC configuration, and RF troubleshooting.- Experience using *Cisco DNAC* for network automation and SDA. *Expected Certifications Preferred:* - *CCNP / CCIE (Routing & Switching or Security)*- *F5-CTS (BIG-IP LTM)*- *Fortinet NSE 4 or higher*- *Citrix Certified (CCA-V / CCP)*TBC Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here . Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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5.0 - 10.0 years

7 - 12 Lacs

Pune

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*Job Title:* Network & Security Engineer*Experience:* 5-10 years *Key Responsibilities:* - Manage and troubleshoot enterprise *routing and switching* infrastructure (Cisco/Juniper).- Configure and optimize *F5 BIG-IP* load balancers (LTM, GTM, SSL offloading, traffic policies).- Administer and support *Citrix environments*, including *NetScaler* for secure remote access and load balancing.- Deploy, manage, and troubleshoot *FortiGate firewalls* (policies, VPNs, threat protection).- Implement and maintain *Cisco ISE* for network access control, including *802.1X*, *profiling*, and *guest access*.- Manage and monitor *Cisco WLC* and wireless access infrastructure.- Operate and automate using *Cisco DNA Center (DNAC)* for policy, provisioning, and network assurance. *Required Skills:* - Deep knowledge of *network protocols*: TCP/IP, VLANs, STP, OSPF, BGP, EIGRP, NAT, ACLs.- Strong hands-on experience with *F5*, *Citrix NetScaler*, and *FortiGate* firewalls.- Familiar with *identity-based security* and *network segmentation* using Cisco ISE. - Proficient in *wireless technologies*, WLC configuration, and RF troubleshooting.- Experience using *Cisco DNAC* for network automation and SDA. *Expected Certifications Preferred:* - *CCNP / CCIE (Routing & Switching or Security)*- *F5-CTS (BIG-IP LTM)*- *Fortinet NSE 4 or higher*- *Citrix Certified (CCA-V / CCP)* Learn more about us

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12.0 - 16.0 years

45 - 50 Lacs

Pune

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Cisco DNAC network Engineer at N Consulting Ltd | Jobs at N Consulting Ltd Pimpri-Chinchwad, India 12 - 16 /year July 8th, 2025 We are urgently hiring Network Engineer with below skills for any location in India. Key Responsibilities: Cisco DNA Center Expertise: Serve as the primary SME for Cisco DNA Center, encompassing: Onboarding, provisioning, and management of network devices (routers, switches, wireless controllers, access points). In-depth utilization of Assurance features for network health monitoring, troubleshooting, and anomaly detection. Proficiency in Software-Defined Access (SDA) fabric design, implementation, and operations (border, control plane, edge nodes). Management of network policies, segmentation (Virtual Networks/VN), and security integrations (e.g., Cisco ISE). Leveraging Automation features, templates, and workflows for efficient network operations. Implementation & Operations: Lead the planning, deployment, and configuration of Cisco DNA Center solutions and related network infrastructure components. Develop and implement standardized operating procedures (SOPs) and best practices for DNA Center management. Perform proactive monitoring, health checks, and capacity planning for the DNA Center appliance and managed network. Troubleshooting & Resolution: Act as an escalation point for complex network issues, leveraging DNA Centers analytics and troubleshooting tools. Conduct root cause analysis (RCA) for critical incidents related to network performance, connectivity, and security. Collaborate with Cisco TAC and other vendors for advanced issue resolution. Mentorship & Knowledge Transfer: Provide expert guidance, training, and knowledge transfer to junior network engineers and operations teams. Create comprehensive documentation, runbooks, and playbooks related to DNA Center operations. Certification in CCNP with Cisco Enterprise Design (ENSLD) is preferable.

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4.0 - 9.0 years

20 - 25 Lacs

Bengaluru

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Join Our Team and Make an Impact at Catchpoint! At Catchpoint, we are on the lookout for a customer-obsessed, highly motivated problem solver to join our Value Engineering Team. With your working knowledge of the components and dataflow within AI systems, you will collaborate to develop use cases and solutions that monitor these. You will also provide guidance on leveraging AI s inherent capabilities to improve how we deliver our existing solutions to our customers. As a Value Engineer, you will be more than just a technical wizard you will be a trusted partner to our global customers, guiding them toward success You will: Create systems that dives into monitoring AI models and workflows Design agentic models that fully use our monitoring capabilities and features Dive deep into the journey of every customer, understanding their pain points and aspirations and how AI might help speed up adoption Work as a bridge between Customer and Product management/Engineering and contribute in implementing AI related use cases. Like any typical Value engineer, you will provide observability analysis from every perspective, ensuring our solutions align perfectly with their needs. Keep the end user in mind because their experience matters most. Specialize in proactive intelligence and insights, offering unmatched expertise. Be the true partner our customers rely on Why You will Love It Here: Direct Impact: You will not be a cog in the machine; you will directly shape our customers experiences and our company s success. As in the industry, there is an increasing focus on AI and what role we might play in this era. Versatile Knowledge: Our Value Engineers are armed with an array of technological know-how industry best practices, innovative solutions, and more. Top Customers, Top Industries: Work with some of the world s best across various sectors. Autonomy: Minimal supervision? No problem! You will manage the Internet Performance monitoring strategy for multiple customers. Star Gazing: Catchpoint is growing, and this is your chance to shine brightly as part of our talented team. So, if you are passionate about technology, ready to make waves, and eager to help our customers achieve their business objectives, let s chat! Educational Background Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, or a related field Advanced degrees (Ph.D.) or relevant certifications in AI, machine learning, or agentic AI are welcome Technical Skills Strong proficiency in programming languages such as Python (essential), with additional experience in JavaScript, R, or Java being advantageous Deep understanding of machine learning, deep learning, and neural network architectures Hands-on experience with AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, LangChain, AutoGPT, OpenAI API) Hands on experience on Model Context Protocol, Agent to Agent protocol etc. Experience integrating AI agents with APIs, databases, and enterprise applications Experience in web development (HTML, CSS, JavaScript, React, or Angular) is a plus The knowledge and drive to remain at the forefront of the rapidly advancing AI landscape while helping our teams navigate the same. Professional Experience Hands-on experience in AI/ML/NLP development, with a focus on autonomous agents and agentic AI Demonstrated experience in designing, developing, and deploying AI workflows and automation solutions Experience leading or mentoring teams, especially in senior or principal roles Soft Skills Strong problem-solving, critical thinking, and analytical abilities Excellent communication and collaboration skills to work effectively across teams and with stakeholders Attention to detail and the ability to deliver high-quality solutions in fast-paced environments Adaptability and a continuous learning mindset Certifications (a plus) Certified Artificial Intelligence (AI) Expert Certified Generative AI Expert Applied Generative AI Certificate Certified Prompt Engineer Overview #LI-REMOTE

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15.0 - 20.0 years

20 - 25 Lacs

Bengaluru

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About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures todays innovators stay Ahead of Whats Possible . Learn more at www.analog.com and on LinkedIn and Twitter (X) . Job Description: Engineering in Electronics and communications from a reputed university having 15+ years experience in electronics semiconductor, and/or communication related industry. Should have a complete understanding of the communication market segment, customers, their end customers along with the technology available today and evolving technology specifically in the space of Wireless and wired communication. It would be an added advantage for the candidate to know the semiconductor technologies that are fueling these segments. Candidate should have a good understanding of the key players in India and overseas, working on development and deployment of 4G/5G base stations and radio technologies. Good understanding of various evolving technologies in the space relating to 6G and satcom communications. Good understanding of the telecom operator requirement and aligning that with the technologies would be added advantage. Candidate should have worked in supporting data center related switch, routers and aggregators. Have a good understanding of the customer challenges and explore solutions to meet their needs. Candidate should possess good communication and presentation skills. Should have skills in doing detailed account management, account plan, knowledge of the opportunities at the accounts and good understanding of their business. Candidate should be a team player willing to work with both internal and external stake holders and articulate the business needs For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) may have to go through an export licensing review process.

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0.0 - 8.0 years

2 - 10 Lacs

Hosur, Bengaluru

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STARTEK is looking for Senior Executive - Operations to join our dynamic team and embark on a rewarding career journey Manage operational processes and business strategies. Ensure efficiency and quality in service delivery. Analyze and improve workflow and performance metrics. Collaborate with cross-functional teams for optimization.

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0.0 - 8.0 years

2 - 10 Lacs

Bengaluru

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STARTEK is looking for Senior Executive - Operations to join our dynamic team and embark on a rewarding career journey Manage operational processes and business strategies. Ensure efficiency and quality in service delivery. Analyze and improve workflow and performance metrics. Collaborate with cross-functional teams for optimization.

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0.0 - 1.0 years

2 - 3 Lacs

Hosur, Bengaluru

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STARTEK is looking for Apprentice - Operations to join our dynamic team and embark on a rewarding career journey Support daily operations and gain exposure to process workflows. Assist with documentation, reporting, and coordination tasks. Learn industry standards and company-specific systems. Participate in training and mentorship activities.

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15.0 - 20.0 years

5 - 9 Lacs

Bengaluru

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About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : 5G Wireless Networks & Technologies Good to have skills : SDN NFV SoftwareMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network EngineerLocation:[Delhi NCR/Bangalore]Job Type:[Full-time] Summary :About the Role:We are seeking a skilled 5G Core Network Engineer to join our team. The ideal candidate will have extensive experience with 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1. Fault Handling & TroubleshootingAnalyze alarms and events from network monitoring and management systems.Correlate network events using trace data, performance metrics, and configuration logs.Investigate node-level failures (e.g., control/user plane function restarts, crashes, overload conditions).Troubleshoot call/session drops, handover issues, attach failures, and protocol-related problems (e.g., DNS, NTP, IPsec).Perform packet and core trace analysis using tools like Wireshark or equivalent.2. Session & Service InvestigationTrace and resolve subscriber issues related to 5G attach, PDU sessions, and QoS.Utilize session tracing and analytics tools to identify root causes.Correlate user-plane drops, abnormal session releases, and bearer QoS mismatches.3. Configuration Review & ValidationValidate configuration changes before rollout in coordination with design and vendor teams.Audit core network function configurations (e.g., NRF, PCF, UDM).Review policy rules, network slicing parameters, and DNN/APN settings for accuracy.4. Performance MonitoringMonitor key performance indicators (KPIs) such as registration success rate, session setup success, latency, throughput, and resource utilization.Detect and analyze performance degradation trends (e.g., timer expiries, queue build-up).5. Security & Access SupportTroubleshoot issues related to secure interfaces (e.g., TLS, IPsec) and inter-network communication (e.g., N4/N6/N11).Support certificate management, firewall/NAT configurations, and access control issues.6. Change Management SupportAssist in software upgrades, patch validation, and execution of pre/post-deployment checks.Support rollback procedures in case of performance degradation.7. Escalation & CoordinationEscalate unresolved issues to higher-level support teams or vendor technical assistance centers.Document troubleshooting steps, findings, and root cause analyses (RCA).Technical experience and Professional attributes:Hands-on experience with 5G Core network platforms (multi-vendor experience preferred).Strong analytical and troubleshooting skills in telecom environments.Proficiency in using network monitoring, tracing, and analytics tools.Solid understanding of network protocols and security mechanisms (e.g., TLS, IPsec).Excellent communication and documentation skills.Education Qualifications:15 Years of Education, Min B.E/BTech in Electronics & Communication/ Electronics/ Computer Science with 4-6 years of work experience Additional Information:Team Player Qualification 15 years full time education

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7.0 - 12.0 years

4 - 8 Lacs

Bengaluru

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About The Role Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Software EngineerLocation BengaluruCareer Level 10Job Overview:We are looking for an experienced and highly skilled Subject Matter Expert in RAN Software Planning and Design Solutioning to spearhead our RAN Software Projects. As the Lead, you will be responsible for providing strategic leadership and overseeing the planning, design, and optimization of RAN software solutions across multiple projects. You will ensure standardization of site deployment and work closely with cross-functional teams to meet network performance and compliance requirements.Key Responsibilities:Coordinate with cross-functional teams to ensure the roadmap aligns with network rollout plans, customer requirements, and business objectives. Evaluate the impact of features on network performance and propose adjustments as necessary to meet optimization goals. Plan and oversee trials for new RAN features, ensuring comprehensive testing to validate performance improvements. Work with teams to tweak feature designs where necessary, ensuring the final solution meets the required performance and reliability standards. Collaborate with deployment and engineering teams during network rollout to ensure the smooth integration of new RAN features and software into production networks. Support Network FOA processes, ensuring proper documentation and knowledge transfer to operational teams. Continuously monitor the performance of deployed RAN features and software, using key performance indicators (KPIs) to identify areas for improvement. Collaborate with teams to update design workbooks and documentation as new features are added, updated, or enhanced. Provide ongoing support for feature tuning in response to network conditions, user feedback, and technological changes. Required Skills and Qualifications:Proven leadership experience in RAN software feature planning, with a deep understanding of the software development lifecycle and RAN network optimization. Strong expertise in RAN network features, software design, and performance improvement, with the ability to prioritize and strategize based on customer requirements and network performance goals. Experience in trial planning, network rollout, and post-rollout performance management, with a proven track record of driving performance improvements. Capability to manage cross-functional teams, ensuring alignment and successful delivery of RAN features from design to implementation. Experience in feature design reviews, performance tuning, and iterative improvement of software solutions. Ability to manage stakeholder relationships, including product management, engineering teams, vendors, and network deployment teams. Strong problem-solving skills and the ability to provide innovative solutions to complex technical challenges. Excellent communication skills, with the ability to present complex technical details to both technical and non-technical audiences. Educational QualificationsBachelors or Masters degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 7+ years of experience in RAN software, network optimization, and feature planning. Qualification 15 years full time education

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0.0 - 6.0 years

2 - 3 Lacs

Kolkata

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STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey An Executive - Operations is responsible for overseeing the day-to-day operations of a company to ensure efficiency, profitability, and growth. Some of the key responsibilities for this role include:1.Developing and implementing operational strategies.2.Monitoring and analyzing operational metrics to identify areas for improvement and implementing continuous improvement initiatives.3.Express their operations strategies & objectives to make sure that the company which they are working for reaches its target and operates effectively.4.Strong leadership and problem-solving skills, as well as the ability to analyze data and make informed decisions, are essential for success in this role.

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2.0 - 3.0 years

8 - 12 Lacs

Mumbai

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Godrej Infotech is looking for Network Lead to join our dynamic team and embark on a rewarding career journey A Network Lead, also known as a Network Manager or Network Administrator, is a professional who oversees the design, implementation, and maintenance of an organization's computer networks. They are responsible for managing the network infrastructure, ensuring its security, and optimizing its performance to meet the organization's requirements. Here are some key responsibilities of a Network Lead:Network Design and Architecture: Developing and maintaining the overall design and architecture of the organization's computer network. The Network Lead works closely with stakeholders to understand business needs, assess network requirements, and design scalable and efficient network solutions.Network Implementation and Configuration: Implementing and configuring network devices, such as routers, switches, firewalls, and load balancers. The Network Lead ensures that network components are properly installed, connected, and configured to support reliable and secure communication.Network Security: Implementing and maintaining network security measures to protect against unauthorized access, data breaches, and other security threats. The Network Lead establishes security policies, configures firewalls, implements intrusion detection and prevention systems, and conducts regular security audits.Network Monitoring and Performance Optimization: Monitoring network performance, analyzing network traffic, and identifying areas for optimization. The Network Lead utilizes network monitoring tools to proactively detect and resolve network issues, optimize network bandwidth, and ensure optimal network performance.Network Troubleshooting and Support: Investigating and resolving network-related issues reported by users or detected through monitoring systems. The Network Lead troubleshoots network connectivity problems, diagnoses hardware or software issues, and coordinates with vendors or support teams for problem resolution.Network Upgrades and Expansion: Planning and implementing network upgrades and expansions to accommodate the organization's growing needs. The Network Lead assesses capacity requirements, recommends appropriate network infrastructure upgrades, and ensures smooth integration of new network equipment.

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5.0 - 8.0 years

1 - 5 Lacs

Bengaluru

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About The Role Skill required: Next Generation Customer Operations - Customer Service Designation: Senior Analyst Qualifications: Any Graduation Years of Experience: 5 - 8 years Language - Ability: English - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Proven experience in achieving targets against budget Team Building - Ability to coach, connect and motivate team members Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc. Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented Ability to make tough and timely decisions on task and people International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Communicate with client customers via voice to help resolve the issues being faced Access the companys internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments Adapts effectively to changing plans and priorities Is able to follow a collaborative approach with people at different levels or working style Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Coordinate with supervisor and manager to provide day to day insights Share with supervisor and manager performance trends of the team and agree on next steps Handling customer escalations or providing resolutions which require higher level of authorization Qualification Any Graduation

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12.0 - 17.0 years

6 - 10 Lacs

Kolkata, Mumbai, New Delhi

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Description - External Must have skills: Should have minimum 12 years of experience with 8+ years supporting a large enterprise environment required (multi-building campus, MAN/WAN, >5000 users) Proficient in Nexus technologies like ACI, VDC, VPC, FEX, Fabric ,Path, OTV and, Cisco ISE Proficient knowledge and understanding of Network and Security Products. Proficient in Routing protocols like BGP and OSPF Should have CCNP certification or equivalent level of skills. Possess strong investigative and analytical qualities Excellent written and verbal communication skills Should have experience in designing enterprise network. Good to have : -Candidates with VMware SDN NSX skills are preferred. -experience on Wireless technologies, WAN optimizer and, load balancers Responsibilities The engineer will be based out of India and will be responsible for supporting the network environment including all the network, wireless and security products. He will be responsible for the uptime of the environment, all day to day activities and guide the L2 team for operational work. He will work with the lead and the service delivery managers to participate in reporting and delivery meetings. Translate business requirements into Network infrastructure solutions Analyse complex cross functional and cross platform issues. Develop and document procedures and best practices for network operations infrastructure Day to day operational support of the network, including responding to user and system-initiated tickets and resolving network incidents Act as the first point of escalation for challenging issues not resolved by junior network operations engineers. Establish and execute the life cycle process for network equipment, including OS patching and upgrades Maintain network management systems and tools (Solarwinds, OPsmanager, etc.) Define best practices for network management systems, including recommendations for key performance indicators and alert thresholds. Review and respond to monitoring alerts, logs, and alarms Analyse and maintain performance data, make recommendations and changes to ensure optimal network utilization Design, Installation and configuration of enterprise network devices, including routers, switches, and wireless access points Design, Installation and configuration of enterprise security devices, including firewalls and remote access concentrators Work directly with customers to resolve incidents Participate in team after hours and on-call rotation as required Perform other duties as assigned.

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15.0 - 20.0 years

10 - 14 Lacs

Bengaluru

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About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SD-WAN Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Meraki SDWAN/VeloCloud SDWAN/Wireless/Routing and SwitchingGood To Have Skills: F5 load balancer, Zscaler, firewall.Job :Key Responsibilities:1.Provide L2/L3 support day to day operational incidents. 2.Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting SDWAN products issues and WAN Link issues. 3.Understanding of VeloCloud SDWAN and Meraki SDWAN Product architecture and concepts needed support SD-WAN solution in production. 4.Timely Escalation of open Incidents internally & to respective service providers. 5.Configuration and troubleshooting of edge devices at remote site. 6.Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco SD-WAN products. 7.Provides timely updates to customers/team members. 8.Incident communication and notification for high priority incidents (P1 P2) 9.Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA. 10.operations experience of LAN, WAN, SDWAN Infrastructure. 11.Strong hands-on experience in WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.) 12.Extensive hands-on experience in troubleshooting of VPN, MPLS and internet links. 13.Experience in troubleshooting any of the SD-WAN product specially VMWARE Velo cloud Silver peak mentioned in Job Summary . 14.Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a companys bottom line. 15.Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts. 16.Thorough Knowledge SD-WAN Edge devices, routing and communication protocols. Technical Experience:1.At least 2 - 8 years experience VeloCloud and Meraki SD-WAN. 2.In-depth working experience in managing Cisco Routers & Switches 3.Good to have working experience in managing Reverbed Steel head WAN optimizer4.Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption.5.Knowledge of routing protocol like BGP, OSPF and EIGRP.6.Experience with Wireshark packet analyzers Professional Attributes:1.Good Communication skills.2.Ability to work independently and as a member of a team 3.Service Operations Delivery experience 4.Flexible to work in 24x7 environment5.should have knowledge of SLAs OLAs and KPIs6.Team player who also works well independently self-motivated Educational Qualification:Graduation. Additional Information:Certifications in Cisco SD-WAN, CCNP or any other relevant certifications. Qualification 15 years full time education

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10.0 - 15.0 years

16 - 18 Lacs

Faridabad

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-Issue the Engineering deliverables as per the project schedule within Controlled Man-hours allocated. - Well versed with Procurement deliverables and approvals. - Ensure Error free deliverables to Customer -FEED verification -Participation in IDC meetings and vendor review meetings. -Coordination with other discipline and vendors -Participate in implementation of Lesson Learnt from previous projects, risk analysis etc. - Shall be aware of Quality Procedures - Able to guide and manage 2D team, 3D Modelling Team. - Construction support at Yard / Offshore Relationship Management Interaction with other discipline LEs / Procurement/Team members and Project Team Interaction with Vendors / Clients / Third party members (For eg. BICSI/SRA) Key Result Areas Preparation of Procurement deliverables(RFQs/TQs/TBE), vendor document review etc. Design basis Technical specifications, Cable schedule, MTO. System Architecture Diagrams/Overall block diagrams System block diagrams/Interconnection drawings MCT Layouts,Equipment layouts/Cable tray layouts/Cable route drawings Installation and support drawings. Technical Knowledge - Telephone system/In plant paging/PAGA/CCTV /ACS/Data network/SCS etc. - Wireless radio (VHF/UHF),GSM systems etc. - International / domestic good engineering practices - Relevant international codes and standards pertaining to the oil and gas industry. - Hazardous area classification & protection philosophies -NAVIS for 3D model review. - Awareness of licensing and statutory requirements, latest technology fundamentals.

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10.0 - 20.0 years

25 - 27 Lacs

Chennai

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Network Engineer L3 Experience: 10+ years Work Mode: WFO, Chennai office. Mandatory Skills and Combination: Network Engineer, Routing, Switching, Firewall, Wireless. 1. Palo Alto with Cisco ASA firewall 2. ASA and FTD 3. ASA, FTD and Switching ( Cisco or Aruba ) Key Responsibilities: --Team Leadership and Management: Lead and mentor the L2 network support team, ensuring that they adhere to operational standards, follow best practices, and deliver timely solutions to network issues. Provide guidance and training to team members on advanced troubleshooting techniques, network architecture, and technologies. Assign tasks and responsibilities to L2 engineers and monitor their progress. Conduct performance reviews and identify opportunities for skills development within the team. Network Troubleshooting and Issue Resolution: Serve as the primary point of escalation for complex network issues that cannot be resolved by L2 engineers. Troubleshoot and resolve advanced network problems related to LAN, WAN, VPN, firewalls, routers, switches, and other critical network infrastructure components. Work closely with L3 teams for complex network configurations and escalations. Network Design and Implementation: Assist in the design, configuration, and implementation of network infrastructure upgrades or expansions. Collaborate with senior engineers to develop network plans, including hardware selection, network topology, and capacity planning. Ensure the implementation of network changes follows best practices and minimizes network downtime. Performance Monitoring and Optimization: Oversee the monitoring of network performance using tools like SolarWinds, Nagios, or PRTG. Analyze performance metrics and identify areas for optimization. Implement performance improvements, including load balancing, route optimization, and network segmentation. Network Security Oversight: Ensure that network security protocols are followed and assist with configuring firewalls, VPNs, ACLs, and other security measures. Monitor the network for security threats and coordinate with security teams to mitigate risks. Assist in incident response and post-mortem analysis for security incidents. Documentation and Reporting: Maintain comprehensive and up-to-date documentation on network configurations, diagrams, IP addressing schemes, and troubleshooting processes. Role & responsibilities Preferred candidate profile

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5.0 - 10.0 years

6 - 8 Lacs

Mumbai

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SUMMARY Job Role: Network Data Administrator Experience: The ideal candidate should possess a minimum of 5 years of relevant experience in Network Administration with a focus on routing and switching. Additionally, a minimum of 1 year of experience in SDWAN is required. Location: Mumbai (Airoli) Job Description: Proficient in network design, implementation, maintenance, and network operations support. Strong analytical and problem-solving skills in routing, switching, SDWAN, and wireless technologies. Configuration and installation of various network devices such as routers, switches, wireless LAN controllers, and SD-WAN equipment. Perform network maintenance and system upgrades, including service patching. Monitor performance to ensure network availability and reliability. Monitor network resource utilization and manage network capacity. Adhere to established configuration and change management policies to ensure the success of network infrastructure changes. In-depth understanding of BGP and EIGRP routing protocols, QoS, policy-based routing, and EEM scripting. Excellent presentation skills with a minimum of 5+ years of experience in network administration, including routing, switching, SDWAN, Nexus, and ISE. Participation in audit compliance, daily reports, and timely updating of databases and diagrams. Availability for 24/7 support and team management. SDWAN experience, preferably with Versa SD-WAN, including onboarding of SD-WAN branches, device configuration based on templates, traffic steering, QoS, SD-WAN fabric architecture, headend deployment, and troubleshooting SD-WAN services related issues. Requirements 5 years of relevant experience in Network Admin (routing & switching) 1+ year of experience in SDWAN

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5.0 - 8.0 years

12 - 14 Lacs

Hyderabad

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Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Software/Technology Program Manager position, focused on APSS Linux Android, CPU SS & Multimedia Technologies is responsible for program management support and leadership for managing the planning, development and delivery of software that span across multiple technology areas and product segments for Qualcomm Snapdragon Mobile, Compute, XR/VR and Gaming. Excellent opportunity to work on the latest cutting-edge software, hardware technologies and HLOS – Android, Linux Embedded, Upstreaming Collaborate with other impacting technology areas such BSP, Modem, Connectivity & Multimedia and BUs Drive requirements scoping, analysis and planning including interdependencies, staffing constraints and schedule optimization across multiple tech teams and customer connect. Establish clear Plan of Record commitment and drive prioritization. Strong technical understanding of SW deliverables and risk management/risk mitigation Establish rigorous execution discipline & communications processrisk management, mitigation, tracking, schedule trends vs baseline, recovery actions, executive reporting & stakeholder communications. Develop program indicators to manage program health including quality and timelines. Partner with other functional areas to establish critical processes to support disciplined product development and decision making and to ensure quality. Coordination across multiple development sites may be required. Develop and establish strong processes that streamline the development cycle and help integrate multiple plans, dependencies and deliverables effectively Skills & Experience: Experience and domain knowledge of Wireless/Semiconductors is a must 10-12 years (max) of experience in a combination of Software product development and program management in semiconductor/wireless industry Experience with end-to-end product integration Experience managing software products through entire development life cycle. Experience in 3rd party OS SW Program Management/development Educational : RequiredBachelor's in Computer Engineering/ Electrical Engineering PreferredMaster's in Computer Engineering/Computer Science/Electrical Engineering/Business Administration Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 2+ years of Program Management or related work experience.

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3.0 - 7.0 years

17 - 20 Lacs

Hyderabad

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Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Software/Technology Program Manager position, focused on APSS Linux Android, CPU SS & Multimedia Technologies is responsible for program management support and leadership for managing the planning, development and delivery of software that span across multiple technology areas and product segments for Qualcomm Snapdragon Mobile, Compute, XR/VR and Gaming. Excellent opportunity to work on the latest cutting-edge software, hardware technologies and HLOS – Android, Linux Embedded, Upstreaming Collaborate with other impacting technology areas such BSP, Modem, Connectivity & Multimedia and BUs Drive requirements scoping, analysis and planning including interdependencies, staffing constraints and schedule optimization across multiple tech teams and customer connect. Establish clear Plan of Record commitment and drive prioritization. Strong technical understanding of SW deliverables and risk management/risk mitigation Establish rigorous execution discipline & communications processrisk management, mitigation, tracking, schedule trends vs baseline, recovery actions, executive reporting & stakeholder communications. Develop program indicators to manage program health including quality and timelines. Partner with other functional areas to establish critical processes to support disciplined product development and decision making and to ensure quality. Coordination across multiple development sites may be required. Develop and establish strong processes that streamline the development cycle and help integrate multiple plans, dependencies and deliverables effectively Skills & Experience: Experience and domain knowledge of Wireless/Semiconductors is a must 15-18 years (max) of experience in a combination of Software product development and program management in semiconductor/wireless industry Experience with end-to-end product integration Experience managing software products through entire development life cycle. Experience in 3rd party OS SW Program Management/development Educational : RequiredBachelor's in Computer Engineering/ Electrical Engineering PreferredMaster's in Computer Engineering/Computer Science/Electrical Engineering/Business Administration Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 4+ years of Program Management or related work experience.

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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

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This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

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5.0 - 15.0 years

6 - 9 Lacs

Bengaluru

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Who You ll Work With Arista Networks is aggressively expanding its campus portfolio and Wi-Fi is one of the key focus areas. To be able to take Arista Wi-Fi to its next level, we are seeking an experienced, dynamic and hands-on engineer for our Pune office who can collaborate with the existing SysTest teams based out of India.You will work with software development engineers, hardware engineers, field support engineers, product managers, and software test engineers to analyse customer requirements and use cases, gather technical details, create software test plans, and validate that the product meets our customer s requirements. You will also work with our customer support and engineering teams to help address escalated customer issues by reproducing, and debugging those in the lab. What You ll Do As we expand our Wi-Fi into campuses with diverse & complex deployments, varied use case scenarios and mission critical requirements, there will be a constant need for doing things differently and in a unique way. We are looking for a few engineers who will help establish our rock solid quality in campuses and enterprises with Wi-Fi products and thus help expand the customer base. The engineer will have a lot of varied responsibilities, ranging from solution based feature/functionality testing to handling customer deployment issues or escalations. Understand the Arista Wi-Fi cloud architecture, its components, and related products. Work with software development, test engineers and field support engineers to gather technical requirements, participate in functional specification and software design reviews, and validate that the product meets our customers requirements. Own the feature and product; be the subject matter expert for your deliverables. Be the first point of contact for field escalations. Reproduce the issue locally and drive them to a resolution by coordinating with Account, TAC, SysTest & Development teams. Build and maintain Wi-Fi labs. The person will be responsible for designing & deploying complex networks that mimic customer environments at scale. Test out end to end solutions that encompass wired and wireless deployments. Interop testing between Arista APs and enterprise grade Clients and custom Wi-Fi equipment Bachelor s/Masters degree in Electrical, Electronics, Computer Science, IT or a related field. 5 - 15 years of experience in troubleshooting wired or wireless networks and debugging complex software; experience with Cloud and virtualization technologies a plus. Knowledge with hands-on experience of the following W-iFi technologies is mandatory. RF and L1 intricacies Wi-Fi 7, Wi-Fi 6E, Wi-Fi 6 Enterprise Access Point features.For e.g. Tunneling data path traffic. Hands on experience with designing and implementing Wi-Fi labs at scale. Strong troubleshooting and debugging skills. Proven expertise in creating test methodologies and writing test plans. Solid knowledge of networking fundamentals across the OSI stack is a must. Strong knowledge with Linux systems and networking tools. Basic knowledge of RESTful APIs, JSON, and SQL would be an added advantage. Excellent written and oral English communication skills.

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