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Wipro is hiring For Premium International Process

Wipro is hiring For Premium International Process

Wipro

0 - 4 years

1 - 5 Lacs

New Delhi Gurugram Delhi / NCR

Posted:2 days ago| Platform:

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Skills Required

Voice Process Inbound Process Inbound Voice Process Customer Support Bpo Voice Excellent Communication Skills International Voice Customers Service Fresher Hiring International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Premium International Process

We are looking for Voice Process - Inbound (International) who has prior experience in international US/UK voice process. Freshers are also welcome with excellent communication skills

Job Location: Gurgaon

Shift: Day/

Work Experience

Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up.
Identify, share and support operational improvements.

Relevant Experience

Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
Defined career roadmap that offers growth opportunities.
Performance based incentive program.
Investment in talent development and skills enhancement.
Work life balance with any 5-day work week.
Collaborative environment with best-in-class professionals.

Education Skills

Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
Full time MBA, BE, and B.Tech graduates should have minimum 6 months of international BPO experience
B.Tech and MBA Freshers are not Applicable

Note

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