271 Windows Os Jobs - Page 8

IT Admin Trainee Mumbai ELIGIBILITY CRITERIA We are looking for fresh IT graduates from any stream who come up with excellent communication skills have a high academic record and possess good logical thinking ability Shift timing during training 11 AM -8 PM (4 Days WFO), post training 6 PM - 3 AM (WFH) LOCATION Mumbai EXPERIENCE 0 - 1 Year FUNCTIONAL AREA Software Development Roles & Responsibilities Provide first-level support for hardware issues including desktops, laptops, printers, and peripheral devices. Assist with installation, configuration, and troubleshooting of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and other software s. Help with device setup, software installations, and network connectivity issues. Maintain and update IT asset inventory and user documentation. Assist in onboarding/offboarding processes for employees (device setup, account creation, etc.). Escalate unresolved issues to senior IT staff or vendors when necessary. Primary Skills Basic knowledge of computer hardware and peripherals. Familiarity with Microsoft 365 apps and cloud services. Understanding of Windows OS and basic troubleshooting steps. Strong communication and interpersonal skills. Ability to work both independently and in a team. Eagerness to learn new technologies and take initiative. Secondary Skills Performance Driven. Innovative. Attention to Detail.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Job Description Q2 is seeking an Intermediate Application Support Analyst to handle inbound calls from external customers seeking technical support for the Q2 Solution. This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable. RESPONSIBILITIES: Provide first-line telephone technical support for the Q2 Solution Troubleshoot/resolve basic customer problems Answer phone calls in a high-paced environment within acceptable service levels Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details Accurately establish and record case priority De-escalate customer concerns and provide resolution Use available tools, procedures, instructions, and documents to resolve technical problems Maintain in-depth knowledge of Q2 Solution usage to answer how to questions and provide step-by-step instructions to customers Thoroughly document all research/conversations utilizing a case tracking system Provide regular updates to customers regarding ongoing troubleshooting and resolution efforts Manage an individual open case queue, while being assigned new cases on a daily basis May receive escalated cases and tasks from customers or management, and must prioritize accordingly Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines Develop and maintain effective relationships with customers Follow internal change control process to implement any required product modifications Occasionally assist with testing emergency product fixes received from Product Development, as needed Often make data or configuration edits in a production environment, requiring extreme care and attention to detail Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Participate in shift rotati on covering 24x7 and on call support coverage for all issues Communicate customer status, concerns, and issues to the Operations Management as needed Work closely with employees in other functions, such as implementations and development Working the US business hours (India night-time is a must ask) EXPERIENCE AND KNOWLEDGE: Typically requires a Bachelors degree in (relevant degree) or equivalent experience and 2-4 years of related experience; or an advanced degree without experience Intermediate level on SQL skills Understanding of remote tools and basic networking required Previous enterprise/mid-sized software support or delivery experience preferred Excellent communication and organizational skills required Ability to quickly learn new technologies and programs Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner Knowledge of Banking practices is helpful Some troubleshooting experience preferred This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer User Support Respond to support tickets, calls, and emails in a timely and professional manner Provide technical assistance for Windows and macOS platforms Resolve software, hardware, printer, and network issues Guide users through troubleshooting steps or remote desktop sessions Document support activities and resolutions in the ticketing system Systems and Tools Support VPN and remote access configurations Assist with onboarding/offboarding of users, including account setup and deactivation Maintain and manage inventory of IT assets Escalation and Coordination Escalate unresolved or high-impact issues to Tier 2/3 support or appropriate teams Work with other departments to address cross-functional technical problems Track and follow up on open issues to ensure closur Regards, Kanchana CES LTD!

Role & responsibilities Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Hands-on experience with Windows environments Working knowledge of office products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Basic knowledge for SQL server installation, MS TEAMS, OUTLOOK, and proxy related issues. Preferred candidate profile Minimum 3.5 years of experience in similar field. This position will be on third party payroll. Basic hardware course or any certificate holder in IT field. Candidates having fluent communication and ready for off role those should only apply.

• Monitoring and maintaining network devise, Laptop’s, desktop’s and workstations of Ubuntu, Windows and MacOS operating systems. • The installation, configuration and upgrade of new hardware and software in support of the company's goals.

Minimum 1 year of experience in IT Administration or Technical Support Good knowledge of Excel (formulas, data analysis, formatting) Familiarity with Windows OS , basic networking , and hardware setup Strong communication skills in English (spoken and written) Ability to work independently and resolve issues efficiently

Proficiency in programming languages such as Python, JavaScript MySQL, PostgreSQL Front-end technologies - HTML5, CSS3, JavaScript, React, Django REST concepts with REST APIs Windows and Linux OS CI/CD tools (e.g., Jenkins, GitLab CI, Git, GitHub).

locationsBangalore, Indiaposted onPosted 2 Days Ago job requisition id29822 FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity Join our Cyber Security Engineering team where youll play a critical role in managing and securing our infrastructure. In this hands-on position, you'll work on IAM, database security, and cloud environments, ensuring our systems remain secure and compliant. This role provides the opportunity to collaborate with experts across multiple domains, helping you build a deep understanding of security architectures in hybrid environments. Director, Cyber Security. What Youll Contribute Manage, maintain, and optimize security and audit infrastructure, including application and database servers. Oversee security, reporting, and auditing of Active Directory (AD) and Entra ID to ensure proper access controls and identity management. Administer AWS Key Management Services (KMS) for encryption key lifecycle management to protect critical data within AWS environments. Implement and manage database security controls, audits, and encryption to safeguard sensitive data. Support security operations by responding to incidents, investigating threats, and remediating risks. Collaborate on security audits, compliance initiatives, and risk assessments to meet regulatory standards. Maintain thorough documentation of security configurations, incidents, and remediation actions, and provide regular reports on security metrics. What Were Seeking Bachelor's degree in Computer Science, Cyber Security, Information Technology, or a related field. Relevant security certifications like CEH or AWS Certified Security are a plus. 6+ years of experience in a Cyber Security Engineering role. Working knowledge of networks, protocols, Linux/Windows OS internals, and system configuration. Hands-on experience with Active Directory/Entra ID auditing and reporting. Knowledge of AWS Key Management Services (KMS), CloudWatch, CloudTrail, and Guard Duty. Experience with AWS CLI and Infrastructure as Code (Terraform is a plus) Knowledge of database security best practices, encryption technologies, and cryptographic key management. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at

Hiring!!! Must-Have Skills: 5+ years mandatory Deep knowledge of PC/server hardware and Linux/Windows OS . Remote BIOS/firmware handling, disk imaging, and device management. Strong scripting and automation experience. Networking basics (VPN, SSH, firewalls), and system security practices. Key Responsibilities: Remotely monitor and maintain 1000+ physical systems. Troubleshoot hardware (RAM, SSD, BIOS/UEFI, power) and perform firmware updates. Handle OS provisioning (Linux/Windows) and automate tasks using scripts (Bash, Python, PowerShell). Use tools like iDRAC/IPMI , Prometheus , Grafana , or Zabbix for monitoring and diagnostics. Collaborate with on-site teams for escalated hardware interventions. Nice-to-Have: Experience with mini PCs or edge devices. Familiarity with tools like Ansible, SaltStack, or Puppet Email : hr@merchantrms.com

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time. On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What You Will Do As a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, Genetec, Lenel S2, and ExacqVision. How You Will Do It Work with security software and hardware platforms like CCURE Genetec Lenel S2 Solarwinds ExacqVision Networking Tools MS Office Tools Execute and validate existing technical documentation. Troubleshoot and configure IP CCTV cameras (AXIS Make VMS platform). Configure and harden Axis Cameras for stream, storage, schedule, and rules both on camera and Genetec platforms. Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. What We Look For Educational Qualification Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. Fluency in English . Certification in Genetec. Hands-on experience in the configuration of IP CCTV cameras and familiarity with AXIS hardware. 3-10 years of global customer-facing experience. Ability to multitask, manage shifting priorities, and meet deadlines. Excellent communication and problem-solving skills. Key Responsibilities Provide excellent customer support and act as a key interface for ensuring project execution within schedule and budget. Collaborate with clients and security integrators to resolve hardware issues and complete validation and testing. Support team initiatives to upgrade security hardware/software infrastructure and process improvements. Conduct periodic audits on security systems/devices to ensure functionality and performance. Coordinate with internal and external teams to resolve customer issues and ensure smooth system functionality. Preferred Experience with CCURE, Lenel S2, ExacqVision, and Genetec software platforms. 2-10 years of experience in supporting IT infrastructure, specifically Enterprise Access Control (Lenel S2, GENETEC), Visitor Management, and Incident Management systems. Strong understanding of security hardware like door controllers, readers, locking hardware, dual-factor authentication, cameras, video recording hardware, intrusion detection, and duress hardware. Basic networking and Windows OS knowledge. Soft Skills Strong communication and interpersonal skills. Ability to handle customer queries with patience and professionalism. Must be a good team player. Willingness to work in a 24x7 environment.

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Technology | (Operating) System Administration|Windows Server Administration Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS Technology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device or service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user,customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Administration of One Identity tool and management of integrated Identities and Services. Engineering support of One Identity Manager Environment Management of cloud and on-prem infrastructures hosting IAM. Working knowledge on One identity tools : 1IM Manager / Object Browser / Job Queue / Synchronization editor Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions. Performance management of IAM tools, database and Infrastructure. Administration of Identities and Services integrated with the One IDM tool. Support for Organization integration with the IAM Infra. Collaborate and work with onshore development and project team to provide solutions and assist during Project release, testing and for operational support. Responsible for management of incident, problem and change within the IAM Infrastructure. Responsible for documentation and update of IAM Processes and operating procedures. Work with Software Development tool (e.g., JIRA) and handle various IAM related tasks. Your benefits: We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teac About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. D&I statement Join us. Let s care for tomorrow You. IT

Roles and Responsibility Deep understanding in Ansible Automations like infrastructure management, application deployment, server security, CI/CD, service orchestration and cloud provisioning. Hands-on experience in using Ansible (Including Ansible Tower), Terraform on cloud platforms like AWS/Azure. Technical assistance to team on Ansible/Ansible Tower implementation, configuration, playbook/module development and Support. Having good hands-on experience in Analyze requirements, solutions, estimates to complete installations, implementations, customization of DevOps practices using Ansible Good scripting experience of any language like PowerShell , Shell , Python etc. Administer Ansible infrastructure, perform maintenance and configuration and provide SME level support. Advanced knowledge of Unix/Windows OS Experience Implementing DevOps Pipelines for CaC and IaC with any Automation tools like Hands-on experience on AWX or Ansible Tower Experience with ansible for test automation Extensive experience writing ansible roles (1.) To interact with the client and other functional teams for gaining understanding of the requirements (2.) To analyze|define and design moderately complex technical solution for client requirements/specifications and work towards continuous improvement during product implementation and production support stages (3.) To coordinate with technical teams for pending RICEFs. (4.) To independently develop and test the modules designed for successful Go-Live. (5.) To participate in team meetings. (6.) To train the team and deliver presentations for knowledge sharing amongst different teams in the project

Designed and led EUC solutions with Intune and Windows 10/11, implemented MDM/MAM strategies, managed security policies, optimized GPOs/scripts, aligned with security standards, drove OS lifecycle, evaluated tech, and supported EUC engineering.

Monitoring and maintaining network devise, Laptops, desktop’s and workstations of Ubuntu, Windows and MacOS operating systems. The installation, configuration and upgrade of new hardware and software in support of the company's goals. Health insurance Provident fund

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year perfect for freshers with some tech background or candidates with internships in IT support.

Job Title : Engineer Department : Information Technology Company Name : GEECO Enercon Pvt. Limited Work Location : Factory, Pudhupatti, Thanjavur Dist. Role Summary: The IT Support maintains the computer networks of all types of activities, providing technical support and ensuring the whole company process runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, solves technical issues as they arise. Responsibilities: Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions. Installing, configuring, and maintaining computer systems, hardware, software, and peripherals to ensure optimal performance and security. Knowledge in Ubuntu and Linux is preferable. Resolving IT support requests from employees. Answering employee questions regarding computer systems. Gathering and analyzing data to diagnose problems with computer systems. Changing configurations, settings and permissions to fix computer issues. Generating sign ins for new hires during the on-boarding process. Updating employees on the status of their service requests. Logging all service request and updating tasks as needed. Teamwork and a collaborative approach to work. Qualifications / Requirements: Experience : 0 to 2 Years and above Education Qualification : BCA, MCA, Bsc. (CS) or any other relevant degree Functional Area : IT Language : English (R, W & S), and Tamil (S) Age : 21 and above Preferred Location : Trichy, Thanjavur Skills Required: Strong communication, hardware & software skills. Strong leadership capability. Strong creativity and critical thinking abilities. Excellent time management and organization skills Identification of Challenges. Excellent analytical and problem-solving abilities, with a strategic mindset. Being organized and able to manage multiple task simultaneously. How to Apply: Interested applicants can send your resume through e-mail. Please include your photo, current salary, expected salary in the resume & also clearly indicate the Job / Position for which you are applying in the subject line. Kind Attention: If you are interested in this or any of our job position, kindly apply directly to us through this job portal / our website / our email. Please note that we have not authorized any firm / company / any person for our recruitment. Contact Information: The Human Resource Department, GEECO Enercon Pvt. Limited (HO), D/C 6, SIDCO Industrial Estate, Thuvakudi, Tiruchirappalli 620015. Tamil Nadu, India. Tel: 0431- 2501239, 2501312. Mobile: +91-73056 26983. E-mail: careers@geeco.in

Hiring SDET (Software Development Engineer in Test) Flutter Developer Senior Data Analytics Specialist GCP Platform Fullstack ( Java + React) React Developer Interested Candidate share your CV Con: 9489708003( W) panaceavencer30@gmail.com Perks and benefits As per industry Standards

Responsibilities: * Maintain financial records using Tally ERP software on Windows OS * Ensure compliance with accounting standards and company policies *Visit to manufacturing sites to collect production data for invoicing Travel allowance Annual bonus Provident fund Health insurance

We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com

Job Description 1. Lead requirements, architecture for Experion Security, drive multiple subsystems across Experion for strengthening the security, working closely with Architects, Solution experts in delivering top notch quality product. 2. Identify and lead in productivity improvements, automation etc to enable saving and improve Built in Quality 3. Lead the Design, impact analysis and implementation delivery of assigned projects within the planned schedule with good quality. 4. Stabilize owned subsystems, ensure quality and frontend customer interactions, third party vendors 5. Collaborate with geographically distributed teams and varying time zones, strive to enlist support in ensuring quality product delivery 6. Grow expertise in industrial automation domain, be up to date with relevant technology trends and employ them to enable product transition to latest technology 7. Actively participate in team and organizational initiatives, drive performance culture, guide team members. Skills Experience in developing solution architecture for large products with specific focus on security like certificate authority management , Industrial security standards Knowledge of secure communications, data at rest security, windows OS security, virtualization Experience in web based and windows based technologies like .Net, GRPC, windows services, UI. Platform technologies such as OS, SQL and MSFT technologies CISSP or relevant certification is added advantage

Employment Type Permanent Closing Date 28 May 2025 11:59pm Job Title IT Technical Specialist Job Summary As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential. Role Expectations: Experience in handling IT Helpdesk tickets Desktop and Laptop support knowledge Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications Good understanding of business applications like AWS, Salesforce, Octane Cisco Networking knowledge and datacentre cabling Good understanding of IT operations like System Build, Patches, System Security Controls and applications Knowledge in Cisco VC devices and operations Knowledge and experience in L2 and L3 Support Experience in data centre facilities such as structure cabling, power, air-con, and security system. Server support experience, asset management experience is added advantage. Following ITIL Process Individual Performer with Good communication skills Job Description Focus of the role: As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential. Role Expectations: Experience in handling IT Helpdesk tickets Desktop and Laptop support knowledge Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications Good understanding of business applications like AWS, Salesforce, Octane Cisco Networking knowledge and datacentre cabling Good understanding of IT operations like System Build, Patches, System Security Controls and applications Knowledge in Cisco VC devices and operations Knowledge and experience in L2 and L3 Support Experience in data centre facilities such as structure cabling, power, air-con, and security system. Server support experience, asset management experience is added advantage. Following ITIL Process Individual Performer with Good communication skills Responsibilities This is how you will bring the purpose of your role to life Participate in complex, specialised technical tasks and support the platforms, devices, applications and computerised systems, providing quality advice based on technical knowledge. Perform analyses and gather data to recognise patterns and suggest options to initiate incremental improvements and solutions to existing information technology processes, products, skills and systems Authentically collaborate with customers , taking a leadership, technology specialist or project operative role to support the delivery of agreed business outcomes Assist with the delivery of technical training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures. Take accountability for developing and maintaining the corporate database for the area Model continuous learning by building your expertise and capability in IT technologies and seeking coaching and mentoring advice from more experienced team members

TASKS AND RESPONSIBILITIES: 1. General Serving as the first point of contact for customers seeking technical assistance over the phone or email Utilize the JIRA Service Desk Portal to document cases Monitor ticket activity to ensure tickets are being worked and resolved in a timely fashion with accurate and detailed information 2. PC/User Administration Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Assign users and computers to proper groups in Active Directory Create multiple accounts for user community 3. Operational Support Work with Desktop Support and Application Support for support related items Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Document processes and procedures 4.Performs other duties as assigned SKILLS|EXPERIENCE: 1-3 years in a Help Desk, desktop support, or application support role Excels in customer service and is detail oriented with excellent verbal, written, interpersonal, and presentation skills Effective problem-solving skills Knowledge of Windows OS, Active Directory, Exchange email administration, Salesforce, SharePoint and Office 365 suite Familiarity with Google Suite Working understanding of TCP/IP networking and network devices Ability to thrive on a small team in a fast-paced environment Associates degree and/or equivalent work experience along with a high school diploma (or equivalent) is required Certifications a plus (A+, MCP, etc.)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users? machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP?s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain ? (For MSP and Enterprise)