270 Windows Os Jobs - Page 10

About Us At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at diligent.com . Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities: Shift timings (7 pm IST to 4 pm IST) Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical and software issues involving internet connectivity, login problems and more. Research required information using available resources. Follow standard processes and procedures. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated CRM software. Offer alternative solutions where appropriate with the objective of retaining customers and clients business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers where necessary. Stay current with system information, changes and updates. Required Experience/Skills: 2-4 years experience of phone-based Software Application/Technical Support/Customer Service supporting end users. Excellent communication skills with internal stakeholders. Experience of phone-based Software Application/Technical Support or call center experience supporting end users. Proven problem-solving skills and technical aptitude. Working knowledge of Windows OS and other major operating systems. Superb communication and customer handling skills. Ability to think on your feet in a highly demanding and fast moving environment. Fluent in English and Spanish. Knowledge in ESG is preferred. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities: Shift timings (7 pm IST to 4 pm IST) Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical and software issues involving internet connectivity, login problems and more. Research required information using available resources. Follow standard processes and procedures. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated CRM software. Offer alternative solutions where appropriate with the objective of retaining customers and clients business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers where necessary. Stay current with system information, changes and updates. Required Experience/Skills: 2-4 years experience of phone-based Software Application/Technical Support/Customer Service supporting end users. Excellent communication skills with internal stakeholders. Experience of phone-based Software Application/Technical Support or call center experience supporting end users. Proven problem-solving skills and technical aptitude. Working knowledge of Windows OS and other major operating systems. Superb communication and customer handling skills. Ability to think on your feet in a highly demanding and fast moving environment. Fluent in English and Spanish. Knowledge in ESG is preferred.

About Us At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at diligent.com . Position Overview: Due to phenomenal growth, we are seeking a Customer Support Specialist to handle Tier I support and client relationships by answering Telephone Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. This position is for our APAC Shift 2:00am 10.30am. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer s information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical and software issues involving internet connectivity, login problems and more Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per Client specifications Redirect problems to appropriate resource Accurately process and record call transactions using a computer and designated CRM software Offer alternative solutions where appropriate with the objective of retaining customers and clients business Organize ideas and communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Required Experience/Skills :(APAC Shift : 6:30 pm to 3 AM ) 2+ years of experience of phone / voice-based Software Application/Technical Support or call center experience supporting end users Fluency in English (Read/Write/Speak) Working knowledge of Windows OS Proven problem-solving skills and technical aptitude Superb communication and customer handling skills Ability to think on your feet in a highly demanding and fast-moving environment Excellent communication skills. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Position Overview: Due to phenomenal growth, we are seeking a Customer Support Specialist to handle Tier I support and client relationships by answering Telephone Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. This position is for our APAC Shift 2:00am 10.30am. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer s information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical and software issues involving internet connectivity, login problems and more Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per Client specifications Redirect problems to appropriate resource Accurately process and record call transactions using a computer and designated CRM software Offer alternative solutions where appropriate with the objective of retaining customers and clients business Organize ideas and communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Required Experience/Skills :(APAC Shift : 6:30 pm to 3 AM ) 2+ years of experience of phone / voice-based Software Application/Technical Support or call center experience supporting end users Fluency in English (Read/Write/Speak) Working knowledge of Windows OS Proven problem-solving skills and technical aptitude Superb communication and customer handling skills Ability to think on your feet in a highly demanding and fast-moving environment Excellent communication skills.

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: IT Support Technician IT Operations Management Bangalore, IN, 560071 Description: Job description: To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to: Liaise, work together with, and advise your IT colleagues across different sites and disciplines Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises. Preparing materials related to day-to-day work to share among the teams to improve quality of support Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance. Follow Incident Management Procedures and ITSM Procedures. Ensure the customer is properly and timely informed on the status of their Request or Incident. Provide accurate and detailed information when escalating to the next support level Communicate/escalate in timely manner recurring issues and problems to Support Manager Job requirements: Academic : Any Graduate, preferred IT / Computer related discipline Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client. Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance. Mandatory experience with ITIL v3 processes Experience supporting VIPs are required SW or tools: Certifications on Microsoft and Cisco products Behaviours &inter-personal skills - Key points: Attitude required are to be communicative, energetic, self-motivated and self-learner Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. These cookies are required to use this website and cant be turned off. Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitors device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications: The ideal candidate needs to have "ƒ"ƒStrong Embedded system knowledge, Experience on Windows Internals and good driver development. "ƒ"ƒSolid understanding of Operating System concepts, RTOS, FW management. "ƒ"ƒ Windows kernel driver developmen t experience. "ƒ"ƒGood in performance analysis. "ƒ"ƒUnderstanding and experience in Designing and Implementing Windows Kernel mode drivers, Board support package, ACPI & UEFI. "ƒ"ƒStrong communication and interpersonal skills. "ƒ"ƒStrong problem solving and debugging skills. "ƒ"ƒGood in performance analysis. Principal Duties and Responsibilities: "ƒ"ƒStrong knowledge on Windows OS internals and Windows Driver knowledge (KMDF) "ƒ"ƒWindows Device driver programming and debugging with WinDbg, JTAG/other tools. "ƒ"ƒARM Processor architecture and Assembly Language. "ƒ"ƒExperience with PC software - System BIOS, UEFI, ACPI, Drivers, Applications "ƒ"ƒEmbedded OS (Kernel architecture, OS services heap, memory, multi-core, multi-threading, and crash debugging). "ƒ"ƒKnowledge of OS/system performance profiling and optimization techniques. "ƒ"ƒCommunication, written & interpersonal skills, motivation, the ability to learn quickly. Level of Responsibility: Works under supervision. Decision-making may affect work beyond immediate work group. Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Year of exp :- 2 - 5 years Job Timings: 11.30 AM to 8.30 PM IST (May Vary) Experience on Administration of Atlassian Cloud Products like JIRA Software, Confluence & JSM, JIRA automation configuration. Operating Systems (Windows) Programming Skills / Scripting knowledge: Python, PowerShell Basic knowledge of AD, SSO, cloud technology. Tools :J IRA, Confluence, Service Management (Cloud), Azure Devops Responsibility: Able to resolve tickets within SLAs, User Management, Co-ordinating with clients, JIRA Automation Rules

We are seeking a skilled and motivated Driver Developer with expertise in embedded systems and Real-Time Operating Systems (RTOS). As a key member of our team, you will be responsible for designing, implementing, and maintaining Windows/Linux drivers and DSP firmware, ensuring seamless integration with embedded systems and RTOS environments. The ideal candidate will have a strong background in low-level programming, kernel-mode development, and a deep understanding of hardware interactions. Join us if you are passionate about pushing the boundaries of technology and thrive in a dynamic, collaborative environment. Requirements :- Bachelor's or higher degree in Computer Science or Electronics & Communication with 4 + years of relevant experience- In-depth knowledge of kernel-mode programming in both Windows internals.- Strong C/C++ programming skills and familiarity with assembly language.- Proven experience in Windows driver development and embedded systems.- Strong knowledge on the embedded system.- Proficiency in Windows driver frameworks (WDM/WDF) and understanding of Windows-specific DMA protocols.- experience in Windows PCIe and USB kernel and/or userspace drivers.- Expertise in kernel space debugging using tools like WinDbg, dbgview, Visual Studio, or similar.- Familiarity with MCDM is a plus. Responsibilities :- Develop and maintain Windows/Linux drivers and RTOS for various requirement.- Collaborate with cross-functional teams to integrate drivers into embedded systems.- Design and develop PCIe and USB drivers for AI chipsets, ensuring performance and reliability- Optimize driver performance and ensure compatibility with evolving Windows environments.- Optimize data path efficiency and minimize latency Minimum Qualifications :- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience.

Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. "¢ 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Skills/Experience: Good understanding and experience of Embedded systems and related HW, SW components (Processors, Memory, Peripherals, OS, Device Drivers etc). Knowledge of multi-threaded system, inter-process and inter-processor communication, different operating and power modes etc.OS (High level OS and RTOS) concepts (Threads, Synchronization, Memory Management etc).Competent in C Programming and Debugging in Assembly Detailed understanding Windows OS stack, Windows device drivers for Embedded system and hand-on experience on coding, compilation and debugging on Windows OS. Ability to understand the feature/product requirements and ramp up quickly on any technology to serve the need. Analytical and problem-solving skills, debugging skills for system as well as subsystem level issues (upto assembly level). Good verbal and written communication skills. Should be able to lead small team of junior engineers. Responsibilities: Getting Involved in the Design, Development and Debugging of BSP, Platform and system level features. Support and participate in SoC bringups and HW/SW/platform bring ups. Review HW schematics, HWIOs, interfaces and HW register programming for system level feature design and debugging. Collaborate with internal and external team members to drive the system level feature development or debugging.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: About The Role Qualcomm Windows Video software team is seeking skilled and motivated Engineers specializing in video encode and decode development with expertise in Windows operating system user mode and kernel mode driver development for embedded systems. This role involves designing, implementing, and optimizing software solutions for video processing in embedded platforms. You will collaborate with cross-functional teams to develop high-performance and reliable drivers for video hardware acceleration and ensure seamless system integration. Skills/experience Recent and relevant experience of 2-7 years required in one or more of the following areas: Embedded systems domain Solid C/C++ programming skills, multithreading and OS concepts\fundamentals Understanding of Windows OS internals, including the Windows Driver Model (WDM) and Windows Driver Frameworks (KMDF/UMDF). Hands-on experience with DirectX, DXVA, or other video acceleration APIs. Device driver programming and debugging with WinDbg, JTAG/other tools. Any of the multimedia (Video, Camera, Computer Vision) domain experience. Knowledge on video compression standards (H.264, H.265, VP9, AV1, etc.). Embedded OS (Kernel architecture, OS services heap, memory, multi-core, multi-threading, and crash debugging). Ability to Collaborate with cross-functional teams Communication, written & interpersonal skills, motivation, the ability to learn quickly to design, implement and debug video\multimedia features for Compute Strong problem-solving abilities and attention to detail. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. "¢ 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Responsibilities The successful candidate(s) will be responsible for: Development and productize various video solutions on Qualcomm processors Develop, enhance and debug user mode and kernel mode drivers for video encoding and decoding on Windows-based systems. Ensure seamless integration of video hardware accelerators with the operating system and application layers. Develop and optimize video encode/decode pipelines, leveraging standards such as H.264, H.265 (HEVC), VP9, and AV1. Collaborate with Video HW,FW ,GPU teams to define and optimize hardware/software interfaces for video codecs. Profile, analyze, and optimize video driver performance for low latency, power efficiency, and high throughput on embedded platforms. Diagnose and resolve complex issues related to video hardware, software, and driver interactions. Utilize debugging tools like WinDbg, WPP tracing, and kernel debugging utilities to troubleshoot problems. Ability to clearly Coordinate with other teach areas to integrate video solution or debugging Issues Work closely with other technical teams to ensure end-to-end video processing system functionality. Customer interaction to commercialize Qualcomm Video solutions. Works independently with minimal supervision. Education requirements RequiredBachelor's/Master"™s in Computer Engineering and/or Electronic Engineering Preferred Masters Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience.

Job Description : Were looking for a talented and motivated Driver Development Engineer who specializes in Windows software. In this role, youll help build and improve low-level software drivers that allow hardware and software to work together smoothly. The ideal candidate has experience with low-level programming, working in the Windows kernel, and understanding how hardware works. If you enjoy solving technical challenges and working with a great team, wed love to hear from you. This is what you are responsible for - Design and develop PCIe and USB drivers for AI chipsets, ensuring performance and reliability - Maintain clear communication in understanding the hardware subsystems and internals to identify possible solutions for a given problem - Optimize data path efficiency and minimize latency Necessary Qualifications : - BTech/MTech in CS or ECE - 4+ years experience in Windows PCIe and USB kernel and/or userspace drivers. - Strong fundamentals in C/C++ and OS internals. - Proficiency in Windows driver frameworks (WDM/WDF) and understanding of - Windows-specific DMA protocols. - Familiarity with MCDM is a plus. - Expertise in kernel space debugging using tools like WinDbg, dbgview, Visual Studio, or similar. - ARM Processor architecture and Assembly Language. - Experience with PC software - System BIOS, UEFI, ACPI, Drivers, Applications - Embedded OS (Kernel architecture, OS services heap, memory, multi-core, multi-threading, and crash debugging).

Job Description Overview: As an MECM and Intune Administrator, you will play a critical role in the design and management of these Microsoft-based systems. You will lead the effort to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization. US Shift Key Responsibilities: 1. MECM Design and Optimization: Lead the design and optimization of MECM infrastructure, including site servers, distribution points, and client settings. Implement advanced software deployment strategies, automation, and ensure efficient patch management. 2. Intune Configuration and MDM Expertise: Good knowledge on Intune policies, Azure policies and AD GPO. Lead the configuration and management of Microsoft Intune for mobile device management (MDM) and endpoint security. Implement and manage complex security policies, device settings, and compliance rules. 3. Software Packaging and Deployment Leadership: Lead the packaging and deployment of software applications, updates, and patches using MECM. Implement advanced software distribution methodologies, package creation, and automation. 4. Operating System Deployment Expertise: Design, create, and maintain advanced task sequences for OS deployments, including in-place upgrades and dynamic provisioning. Optimize and automate OS deployment processes for efficiency. 5. Advanced Troubleshooting and Support: Provide support for MECM and Intune-related issues and incidents. Conduct root cause analysis for complex issues and incidents. 6. Documentation and Reporting: Maintain detailed documentation of configurations, best practices, and optimization procedures for MECM and Intune. Create and present advanced reports on the performance and effectiveness of these systems to management and stakeholders. Qualifications: 5+ years of experience in MECM, SCOM, and Intune administration, optimization, and troubleshooting. In-depth knowledge of Microsoft technologies, including Windows OS, MECM and Intune. Strong analytical, problem-solving, and advanced troubleshooting skills. Excellent communication

Job Description This position is based in Hyderabad, India. In addition to several positions, we are looking for a Leading Software Engineer who will take a technical leadership and be responsible for architecture and technical solution of Windows Agent. You must be an energetic self-starter with a desire to learn new things quickly. In this position, you will work with a team of talented software engineers to innovate, implement, and support the product roadmap. Responsibilities: Be responsible for design and architecture of low-level Windows Agent Components Be a technical leader of the team and act as the technical liaison representing this location for a geographically distributed engineering group. Contribute to feature implementation to bring the product to the next level. Participate in continuous and iterative software development cycles with emphasis on code quality, supportability, scalability and performance. Mentor other engineers, as well as ensure adherence to CyberArk Engineering practices and security coding guidelines. Work with other engineering teams, Product Management and the field professionals to understand customer requirements for continuous product enhancements. Assist engineering leadership in hiring #LI-HK01 Qualifications 6+ years hands-on experience in design & development of Windows applications In-depth understanding of Windows OS technologies, WinAPI and Windows Internals Proficient in C++ Good understanding of security and best practices. Experience with Agile, TDD, SOA and test methodologies. Good experience on Requirement/Design/Code Review & Inspections practices. Experience in development processes like creating technical and architectural documents Excellent written and oral communication skills as well as strong interpersonal skills. Ability to handle ambiguity and collaborate across multiple groups and disciplines. Ability to manage multiple tasks concurrently and drive them to successful completion. Ability to collaborate in a cross-group environment with global SWE teams. Ability to rapidly assimilate new information and techniques Windows Kernel Development Experience is a plus. Reverse Engineering Experience is a plus. Go Language knowledge is a plus.

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Role & responsibilities: Undertake user access management tasks across the application portfolio accurately and within agreed SLAs. Provide user access reports to the Internal Controls team for access certification, and to the business as part of external and internal audit exercises. Undertake other administrative application duties on request from the business or based on internal regular task rotas. Examples include activities such as setup of new customer pension scheme application records and performing of data extracts. Create and maintain internal process documentation. Issue communication emails to the user community to notify of forthcoming planned downtime. Contribute towards monthly Sunday-morning application smoke testing on rota shared across the team. Liaise with users to handle queries associated with administrative support tasks. Ensure that incoming service desk tickets and requests have been assigned correctly, and that they are re-routed appropriately when not. Ensure that any high-impact or priority incident tickets are brought to the attention of the Product Support Manager and senior support analysts. Assist in the reporting of incident and request ticket productivity statistics for management consumption. Experience & Qualifications: Graduate / Postgraduate with over 8 years of relevant experience in Application Support Admin role. Demonstrable IT/Application/SQL Server Support in a similar 1st / 2nd Line Support role. Good level of technical understanding of a range of software/systems including Windows OS & SQL. Time management skills, with the ability to prioritize work and competing requests. Able to step into an unfamiliar troubleshooting scenario and apply a framework of existing technical knowledge in order to suggest ways forward for investigation and resolution. Experience working within an Enterprise level organization. Experience of the Pensions Administration Industry will be desirable

Role & responsibilities Job Description for End User Computing A skilled professional administrator is responsible for the day-to-day management and configuration of Windows, Linux, macOS, Jamf Pro, ManageEngine Endpoint Central, and CrowdStrike would involve managing and securing a variety of endpoints, including desktops, laptops, and servers, across multiple operating systems. Responsibilities would include device management, patch management, security configuration, and threat analysis, often using tools like Jamf Pro and CrowdStrike for endpoint security. Core Responsibilities: Endpoint Management: Deploying, configuring, and managing Windows, macOS, and Linux devices. Utilizing tools like Jamf Pro and ManageEngine Endpoint Central for device enrollment, configuration profiles, and software deployment. Implementing and maintaining endpoint security solutions, such as CrowdStrike Falcon. Patch Management: Planning, testing, and deploying operating system patches and software updates across various endpoint environments. Ensuring timely application of security fixes to minimize vulnerabilities. Security Configuration: Configuring and maintaining security policies, including device access controls, data encryption, and firewalls. Monitoring security events and alerts, and responding to potential threats. Threat Analysis and Response: Analyzing security threats and incidents, and implementing appropriate mitigation strategies. Collaborating with security teams to address and resolve security issues. System Administration (Linux): Installing, configuring, and maintaining Linux servers and systems. Troubleshooting and resolving technical issues on Linux systems. System Maintenance: Performing routine maintenance tasks, such as software updates, system upgrades, and equipment installations. Documentation and Training: Creating and maintaining documentation for endpoint management procedures and security configurations. Providing training and support to end-users on best practices for endpoint security. Required Skills and Experience: Operating Systems: Strong experience with Windows, Linux, and macOS. Endpoint Management: Experience with Jamf Pro, ManageEngine Endpoint Central, or similar tools. Security: Understanding of endpoint security principles, threat analysis, and security tools like CrowdStrike. Scripting: Knowledge of scripting languages (e.g., PowerShell, Python) for automation. Problem Solving: Strong analytical and problem-solving skills for troubleshooting and resolving technical issues. Communication: Excellent written and verbal communication skills for documentation and collaboration.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Sr Field Support Engineers provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base. Your Impact AMC activities at Customer site. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant. Document all customer interaction. Actively contributing ideas for better customer service and continuously improve the quality of service provided. Showing a passion for continued learning, staying abreast of new technology and trends. Work with other technical teams for the inputs and their support in day-to-day activities. What Youll Need Bachelor s degree in Electrical/Computer/Software Engineering. 5 to 8 years experienced. Power Utility experience preferred. Exposure to SCADA/control systems - Knowledge on OSI Monarch SCADA system is an added advantage. Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP. Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Must be familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge) Excellent Customer Management Skills. Excellent communication and writing skills, and ability to facilitate own meetings as necessary. Good troubleshooting skills. Knowledge of computer programming. An introduction to C programming is a minimum. Ability to work on several projects in parallel in a fast-paced environment. Location preference - New Delhi. Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year). #LI-RR1

- Strong Hands-on Experience in Shell Scripting: Proficient in writing and debugging shell scripts for task automation, job scheduling, and system maintenance. - Control-M administration experience as Level 2/3 level for complex infrastructure and environment. - Ability to schedule jobs, monitor and correct the issues related to backups, applications, file transfers, etc. - Handled Priority 1 and critical issues related to Control-M. - Knowledge on integrations using plugins and API based connections with other infrastructure services. - Setup and maintain high availability of the Control-M environment of a large infrastructure environment. - Ability to maintain, upgrade and patch the Control-M environment and suggest recommendation for value addition. - Document technical solutions and build SOPs for the monitoring team. - Knowledge on Linux, Unix and Windows environment is mandatory. - Should have Excellent communication and interpersonal skills; helps contribute to timely completion of project deliverables well short of schedule - Rich exposure in automation & programming through UNIX shell scripting, Python or any other scripting language is added advantage - Analytical skill to understand user requirements, procedures, and problems to automate processing or to improve existing job flows and schedules systems - Knowledge on ITIL and Certification preferred. - Knowledge on ServiceNow ITSM tool - Basic understanding of scripting and batch knowledge - Very good understanding of ITIL V3 Fundamentals - Fair knowledge of Windows, Linux & Mainframe operating systems - Good foundation of networking concepts - Nice to have: Knowledge & experience working with different automation tooling within IT Operations - Very good communication & coordination skills - Very good analytical thinking and problem-solving abilities Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

We are looking for an experienced DevOps Middleware Engineer to manage and optimize middleware solutions across Linux and Windows environments. The ideal candidate will have hands-on expertise in CI/CD, DevOps tools, system monitoring, web technologies, security protocols and databases. This role requires a deep understanding of automation, performance monitoring, security best practices and networking concepts to ensure the stability and efficiency of middleware services. Key Responsibilities : 1. Middleware & System Administration : - Deploy, configure and maintain middleware technologies like Apache HTTPD, Tomcat, IIS. - Manage REST/SOAP services, SSL/TLS certificates and proxy configurations. - Ensure system security using Kerberos, LDAP, SSO and HashiCorp Vault. - Work on Linux (AIX, RedHat) & Windows administration for middleware applications. 2. Performance Monitoring & Troubleshooting : - Monitor system and middleware performance using Zabbix or Datadog. - Analyze logs, diagnose performance bottlenecks and implement optimizations. - Work on firewalls, file transfer protocols (FTP/SFTP/FTPS) and network troubleshooting. 3. DevOps & CI/CD Integration : - Implement CI/CD pipelines using Git, GitHub and JFrog. - Automate infrastructure and application deployment using Docker, Ansible and scripting languages (Bash, PowerShell, Windows Batch). - Manage artifacts, containers and package repositories for streamlined deployments. 4. Database & Security Management : - Manage and maintain Oracle, MSSQL and MySQL databases. - Implement secrets management and access control using Vault, Keytab and LDAP. - Enforce security compliance and integrate middleware with identity management solutions. 5. Collaboration & ITSM Support : - Work closely with development, security and infrastructure teams to ensure smooth middleware operations. - Handle incident, problem and change management using ServiceNow & Jira. - Document middleware configurations, troubleshooting procedures and best practices Qualification : - Bachelor's degree in Computer Engineering, Information Technology or IT related fields - Operating Systems : Linux (AIX, RedHat), Windows. - System Monitoring : Zabbix, Datadog. - DevOps & CI/CD : Git, GitHub, JFrog, Docker, Ansible. - Web Technologies : Apache HTTPD, Tomcat, IIS, REST/SOAP, Proxy, Certificates. - Scripting : Bash, PowerShell, Windows Batch, Ansible. - Databases : Oracle, MSSQL, MySQL. - Security & Authentication : Kerberos, LDAP, SSO, Okta, Vault, HashiCorp Vault. - Networking & File Transfers : TCP/IP, LAN, WAN, Firewall, FTP/SFTP/FTPS. - Ticketing Tools : ServiceNow, Jira.

As a Senior Software Tester, you will be responsible for designing, developing, and maintaining automated test frameworks for web applications on Windows and Linux environments. You will write and debug test scripts using Python, JavaScript, and Selenium to ensure software quality and reliability. Your role involves collaborating with cross-functional teams, solving complex technical challenges, and improving CI/CD pipelines for efficient testing and deployment. Strong communication skills, adaptability, and teamwork are essential to thrive in a fast-paced, innovative environment. Experience in Optical Transport Networking and modern web application development is a plus. You have: Bachelor's of Engineering 5 to 12 years with relevant work experience. Knowledge about Optical Transport Networking. Effective and cooperative work for the success of our global team. Strong interpersonal and communication skills are required. Demonstrated ability to learn quickly and to work in a fast paced, innovative environment. It would be nice if you also had: Experience with Web Application development on Windows OS and linux and programming Python, Java Script and Angular JS. Writing and debugging bash and shell scripts with writing web UI Tests with Selenium. Experience with writing modern Python 3 web applications and developing modern REST-like APIs provided web applications. Writing unit and integration tests using the unit test library and mocks and working on GitLab-based CI/CD pipelines. Develop and maintain RESTful APIs, and work with GitLab-based CI/CD pipelines to automate testing, building, and deployment. Solve technical challenges, collaborate with cross-functional teams, and communicate progress effectively. Adapt to new technologies and industry practices in a fast-paced environment. Effective and cooperative work for the success of our global team. Ability to solve complex technical challenges. Strong interpersonal and communication skills are required. The candidate must be able to successfully work in a team-oriented environment. Demonstrated ability to learn quickly and to work in a fast paced, innovative environment.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users? machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. eg, Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP?s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year — perfect for freshers with some tech background or candidates with internships in IT support.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.