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0.0 - 2.0 years
0 - 2 Lacs
Hyderabad
Work from Office
AR Caller - International Semi-Voice Process Qualification- Graduation/ Intermediate (No Btech) Skills : Good Communication Only Freshers 5 days working, Mon - Fri Fixed Sat & Sun off. Shift: Night (Timing: 6.30PM TO 3.30AM) 1-Way Cab Package: Fresher : During Training 10,700 take home, From 4th month 13,500 Take Home + Incentive Work Location: Hyderabad Immediate Joiner Round of interview (Interview timings 11am to 3pm) HR Typing V&A Manager Immediate joining (Walkin Interview ) Interested candidates can share your updated resume to (share resume via WhatsApp ) Refer your friend's / Colleagues Nishad Hr recuriter - 8520934202
Posted 6 days ago
0.0 years
1 Lacs
Kolkata
Work from Office
We are hiring Collection Tele caller Qualification -Minimum Graduate. Basic knowledge of computer. Candidate should be smart and presentable. Language - Bengali & Hindi must(Speaking).English (Average). Candidate should be smart and presentable. Salary - NTH -10286+PF+ESIC+Others incentives. Timing - 9:00a.m-6:00p.m 9:30a.m-6:30p.m Week off - One day (In between Monday - Sunday) Male & female both can apply. Job roll - Follow up with customer to pay the EMI. Reminder call for pending EMI. Age - 20-28 Job location - Dalhousie Payroll - HDB Finance Ltd. Interview Location - Chandni Date - 23.07.25 Day - Wednesday Timing - 9:45a.m-10:30a.m For more details call Hr Sarmistha @7980952184
Posted 6 days ago
0.0 - 5.0 years
4 - 4 Lacs
Prayagraj, Varanasi, Kolkata
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 6 days ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Process:- Linguistics - Multilingual Voice Process -Fresher/Exp both can apply -HSC pass can apply -Salary-13k To 17k + incentives -Timing: 8:00 AM – 5:00 PM -Need:- Languages: Kannada, Malayalam, Bengali, Gujarati -looking for immediate joiner Required Candidate profile min qualification HSC Location: Majiwada, Thane (w) To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Akshay:- 9822146578 Perks and benefits High Incentives and growth opportunities.
Posted 6 days ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Process:- IDFC Banking Process (Outbound Process) -Fresher/ experience both can apply -HSC pass can apply -freshers Salary-14,500k + incentives -Shift timing: 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 Contact Information Contact Person: HR Akshay Mobile / WhatsApp: +91 98221 46578 Perks and benefits High Incentives and growth opportunities.
Posted 6 days ago
0.0 - 2.0 years
1 - 2 Lacs
Chennai
Work from Office
12th to any degree immediate joiners only freshers are eligible Ability to communicate efficiently Capability of handling inbound and outbound calls HR ASHOK - 8148209052 Required Candidate profile Qualification: Any Graduate, ITI, Diploma Fresher & Experienced in telesales Male & Female Morning Shift Rotational Week off Perks and benefits PF / ESI Available & INCENTIVES
Posted 6 days ago
1.0 - 3.0 years
2 - 4 Lacs
Pune
Work from Office
PDA E-Services Pvt Ltd is a dynamic and fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance (PDA) , a leading dental healthcare organization based in the United States. Established in 2022, we offer comprehensive operational and administrative support to dental practices across the U.S., helping them deliver outstanding patient care. As PDAs exclusive India-based outsourcing partner, we are expanding rapidly with a strong focus on process excellence, quality service, and people development. As a Patient Engagement Specialist at PDA E-Services Pvt Ltd , you will play a vital role in supporting U.S.-based dental practices through high-quality virtual front-desk operations, patient communication, and administrative support. This position is part of our offshore healthcare operations team and requires professionals who are proactive, detail-oriented, and capable of delivering exceptional service during U.S. shift hours. What You'll Do: Handle inbound and outbound patient communication with professionalism and empathy. Schedule appointments for new and returning patients across multiple time zones. Assist patients with insurance-related queries and claims coordination. Provide accurate and timely responses to patient inquiries via phone, email, or chat. Maintain detailed records, logs, and patient data across systems and platforms. Share relevant information about practice services, procedures, and promotional offers. Maintain adherence to process standards and SLAs within a fast-paced environment. Communicate with clarity, patience, and attentiveness in a customer-first setting. What We're Looking For: 1 to 3 years experience in healthcare BPO, voice processes, or international customer support. Candidates with 2 to 3 years of international BPO experience will also be considered, especially if trained in voice processes. Excellent English communication (spoken & written). Comfortable working U.S. night shifts. Familiarity with dental/healthcare software (e.g., Dentrix, Open Dental) is a plus. Education: Graduate in any stream (B.Com / BBA / B.Sc / B.A. or equivalent preferred). Work Schedule: Shift: Fixed Night Shift (U.S. Hours) Timings: 8:00 PM to 5:00 AM IST Working Days: Monday to Friday Weekly Off: Saturday and Sunday Location: On-site Pune Benefits Offered: Fixed weekend off (Saturday & Sunday) Fast-paced career growth in the U.S. healthcare space Hands-on training in dental front-desk and communication protocols Professional growth and internal career advancement opportunities. Comfortable, collaborative, and inclusive work environment. Paid leaves and holiday benefits as per company policy. Apply Now and Join the New Era of Healthcare with Us!!!
Posted 6 days ago
1.0 - 3.0 years
2 - 4 Lacs
Pune
Work from Office
PDA E-Services Pvt Ltd is a dynamic and fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance (PDA) , a leading dental healthcare organization based in the United States. Established in 2022, we offer comprehensive operational and administrative support to dental practices across the U.S., helping them deliver outstanding patient care. As PDAs exclusive India-based outsourcing partner, we are expanding rapidly with a strong focus on process excellence, quality service, and people development. As a Patient Engagement Specialist at PDA E-Services Pvt Ltd , you will play a vital role in supporting U.S.-based dental practices through high-quality virtual front-desk operations, patient communication, and administrative support. This position is part of our offshore healthcare operations team and requires professionals who are proactive, detail-oriented, and capable of delivering exceptional service during U.S. shift hours. What You'll Do: Handle inbound and outbound patient communication with professionalism and empathy. Schedule appointments for new and returning patients across multiple time zones. Assist patients with insurance-related queries and claims coordination. Provide accurate and timely responses to patient inquiries via phone, email, or chat. Maintain detailed records, logs, and patient data across systems and platforms. Share relevant information about practice services, procedures, and promotional offers. Maintain adherence to process standards and SLAs within a fast-paced environment. Communicate with clarity, patience, and attentiveness in a customer-first setting. What We're Looking For: 1 to 3 years experience in healthcare BPO, voice processes, or international customer support. Candidates with 2 to 3 years of international BPO experience will also be considered, especially if trained in voice processes. Excellent English communication (spoken & written). Comfortable working U.S. night shifts. Familiarity with dental/healthcare software (e.g., Dentrix, Open Dental) is a plus. Education: Graduate in any stream (B.Com / BBA / B.Sc / B.A. or equivalent preferred). Work Schedule: Shift: Fixed Night Shift (U.S. Hours) Timings: 8:00 PM to 5:00 AM IST Working Days: Monday to Friday Weekly Off: Saturday and Sunday Location: On-site Pune Benefits Offered: Fixed weekend off (Saturday & Sunday) Fast-paced career growth in the U.S. healthcare space Hands-on training in dental front-desk and communication protocols Professional growth and internal career advancement opportunities. Comfortable, collaborative, and inclusive work environment. Paid leaves and holiday benefits as per company policy. Apply Now and Join the New Era of Healthcare with Us!!!
Posted 6 days ago
0.0 - 5.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
-Process:- ADITYA BIRLA FINANCE - Outbound Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary- 16,000 + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 Send your CV through WhatsApp (number mentioned below) HR Trupti:- 7378450713 Perks and benefits High Incentives and growth opportunities.
Posted 6 days ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Process:- IDFC FIRST BANKING - Outbound Process (Telesales) Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Trupti:- 7378450713
Posted 6 days ago
0.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Greetings From [24]7.ai Location : Bangalore( Marathahalli ) Mention HR Pranaw - ARC136 on top of your resume & Mention at Registration Desk We have huge openings for international voice, semi voice & non voice process interested candidates can apply Come directly to office and attend the interview by mentioning HR Pranaw as your Referral name and mention Reference Code - ARC136 on top of your resume Mode Of Interview - Face to Face Interview ( No Virtual Interview ) Note: Interested Candidates can directly call or WhatsApp HR Pranaw on 9600064580 / pranaw.s@247.ai, Candidates can also walk -in directly by mentioning my name HR Pranaw on top of the resume Point of Contact - HR Pranaw Reference Code - ARC136 Roles and Responsibilities: An International Process Job is a job where the executives are assigned to handle the calls and emails from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support or technical support in which the customer is calling or sending an email to solve an issue. Note: If you had already attended the interview with 247.ai in recent 30 days, please attend after 30 days - Interview Cooling Period We are looking for an immediate joiner Since its an International Process, Shifts are Rotational Night Shift Should have good verbal & written communication in English Please carry your Aadhar card and Resume for interview Dont forget to mention HR Pranaw on Top of your resume - For Gate pass & Registration Process Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Salary: INR 2,53,772 - 3,50,000 LPA + Incentives + Goodies Age limit: 18+ to 30 years below. 5 Days working 2 days Rotational week off. Should be flexible with night shifts (US or Australian Shifts) Benefits: Two-way cab facility Door step pickup & drop (Max 20 Kms) Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM) freshers and experienced can apply . HR Pranaw Senior HR Executive [24]7.ai - Bangalore Call/whatsapp - 9600064580 Pranaw.s@247.ai
Posted 6 days ago
0.0 - 5.0 years
2 - 5 Lacs
New Delhi, Gurugram
Work from Office
CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, GRAD/UG/ FRESHER/ EXPERIENCE PROCESS - TRAVEL/E-COMMERCE/BANKING SALARY- UPTO 35-40k INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS CABS + INCENTIVES IMMEDIATE JOINERS PRIYA : 8744857809
Posted 6 days ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Process:- IDFC FIRST BANK - Outbound Process Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Mahek:- 7559401618
Posted 6 days ago
0.0 - 3.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Resolve Inbound International customer queries via calls Identify and assess customers needs to achieve satisfaction Follow communication procedures and policies Handling billing queries Immediate joining only HR Connect - Ms. Lipi - 84596 70739 Required Candidate profile Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) Qualificatiuon - UG /Any Graduate Excellent communication skills in English 2-way cab facility HR connect - 88673 27780
Posted 6 days ago
0.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Greetings From The Job Factory !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: For More Details Call : PAVITHRA T @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in (Please send us a message on WhatsApp in case the numbers are busy). Job Details Process: International Voice Process Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5.6 to 6LPA Shift Timings: Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with customer support experience) Roles and Responsibilities : Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates with minimum of 12+months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in
Posted 6 days ago
8.0 - 16.0 years
8 - 18 Lacs
Mohali, Punjab, India
On-site
Job description What We Offer : What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Operations Manager So what does an Operations Manager really do Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it s time to imagine what it s like being an Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world s most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat last--in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That s probably why we re ranked 40th on Glassdoor s 2019 100 Best Places to Work list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you ve found it. We exist to make the world s best companies better. We aim to have fun while doing it. So what does an Operations Manager really do Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it s time to imagine what it s like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it s all about the KPIs but in TaskUs it s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let s face it -- how can you lead when people don t believe you You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager Requirements: So, what is it we re looking for Well, since this is an Operations Manager post, we d need someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management. We need someone who s responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world s most innovative companies. Listed as one of Glassdoor s 100 Best Places to Work , USA Today s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world s largest private equity firm, Blackstone. TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
Posted 6 days ago
7.0 - 13.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description What We Offer : At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does anOperations Managerreally doThink of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being an OperationsManager. Imagine yourself going to work with one thing on your mind : that in most companies, its all about theKPIs but in TaskUs its all about solving business problems through innovation.As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in : to provide the best possible customer experience to your clients. AsOperations Manager,you are also responsible for making sure that KPIs are being met consistently.You need to come up with ways in which to effectively make each employee reach their best potential.With this,you must also be creative because you need to devise effective plans on how to make each employee reach their target.As a leader,you must also gain the trust and respect of your employees because lets face it -- how can you lead when people dont believe youYou need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that willhelp them work on their weaknesses and showcase their talents.This way,you are able to managerelationships better and develop people at the same time. Do you have what it takes to become an Operations ManagerCreating a Culture of Awareness and Prevention: TaskUs believes in being transparent with our new employees about their job duties and the possibleimpact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to : Child exploitation and abuse Animal torture Gang Violence Murder Hate Speech As a content moderator it is important for you to know the potential risks related to this type of work.While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives,exposure to graphic and disturbing content is unavoidable.Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress,mental health symptoms,or,in rare instances,Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffingneeds, employee performance,and other considerations. In order to help create a community that is safe for all employees,the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts,e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Note : Regular Health and Wellness counseling will be mandated for employees in Content Moderation roles. Requirements : So, what is it were looking for Since this is anOperations Managerpost, wed need someone who already has the skills to even call themselves a Manager. Were looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at leastthree years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets.Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment.Someone who can lead and is greatin analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees.Being a Bilingual ContentModerator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
Posted 6 days ago
5.0 - 11.0 years
8 - 18 Lacs
Indore, Madhya Pradesh, India
On-site
Job description An Operations Manager is responsible for overseeing the day-to-day activities of an organization. This includes managing and coordinating various processes, ensuring the efficient and effective functioning of departments, and ensuring that company policies and procedures are followed. Key responsibilities may include: Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues. The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes.
Posted 6 days ago
8.0 - 13.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met. Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success. Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery. People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce. Compliance & Quality Assurance Ensure adherence to company policies, industry regulations, and quality standards to maintain service excellence in an international BPO environment.
Posted 6 days ago
8.0 - 13.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description What does an Operations Manager really do Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager Requirement: So, what is it we're looking for Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups
Posted 6 days ago
8.0 - 13.0 years
8 - 18 Lacs
Mohali, Punjab, India
On-site
Job description Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager Requirement: So, what is it we're looking for Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness group
Posted 6 days ago
8.0 - 13.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager Requirement: So, what is it we're looking for Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness group
Posted 6 days ago
0.0 - 2.0 years
1 - 3 Lacs
Lucknow
Work from Office
HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic International BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *24/7 Shifts SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 26k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #lucknow#lucknowjobs#noida#domesticprocess#communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls
Posted 6 days ago
0.0 - 1.0 years
1 - 1 Lacs
Chennai
Work from Office
For Charge Entry process Candidates with any degree and a minimum of 70% marks in 2024 or 2025 are eligible. In and around Mylapore and not more than 10KM 1.80 lakh salary, Required Candidate profile Freshers can apply Night Shift Pl call 8939678664 / 6385125441
Posted 6 days ago
0.0 - 2.0 years
0 - 3 Lacs
Bengaluru
Work from Office
Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process calls with confidence and professionalism. Utilize strong communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance.
Posted 6 days ago
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