4420 Voice Support Jobs

Greetings from AGS Health.! Job Title: Trainee Process Associate - AR Caller Process: International Voice Process Roles & Responsibilities: To address outstanding or assigned AR through analysis and phone calls by using available resources. Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment. To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager. To meet the established SLAs (service level agreements) for production and quality To update the outcome of the calls or analysis in a clear and coherent manner in the billing system To utilize the P & Ps (policies and procedures) established for the process and also stay updated with changes done with the P & Ps To improve the performance based on the feedback provided by the reporting manager / quality audit team. Qualification: Graduate fresher- BBA., BA., B.Com., BCA., B.Sc (Physics, Chemistry, CS,MBA, MCA Maths)and 10+12+Diploma., Passed out year - 2019 to 2024 Please Note : B.E/B.Tech/ME/M.Tech - are not eligible to apply Interview ProcessRounds of Interview: 1. HR Interview 2. Online Assessment - Grammar & Aptitude 3. Versant Test - Language Assessment 4. Operational/Technical Interview Shift Timing: 05:30 PM to 2:30 AM Or 7.00 PM to 4.00 AM Night Shift (US Shift) Should be flexible for both the shift. Transport : Two-way transport available based on boundary limits. Location: Chennai - OMR (kandanchavadi) Job Type: Full-time, Regular / Permanent Benefits: Saturday Sunday fixed Week Offs PF ESI Gratuity Health insurance. Performance bonus Competitive remuneration Free cab transport Required Skills: Good Verbal and Written Communication skills Should be comfortable working with Night shifts. Sound analytical skills Logical thinking Interested candidates can WhatsApp your updated resume to 7397238884 or mail to mohanasundari.sowndarrajan@agshealth.com Thanks & Regards, Mohanasundari HR-Talent Acquisition AGS Health.

Responsibilities: * Lead customer support team * Manage chat processes & email requests * Ensure high CSAT scores * Collaborate with cross-functional teams * Oversee voice & technical support services Provident fund Health insurance

Hi Greetings From Randstad PFB Role - Customer support Permenant Role ctc - 5L Experience - 2 Years - 5 Years Any international process BPO - Voice or SemiVoice(No chat process) Customer support 5 Lacs + 300Rs Shift allowance Shifts - L1 is Virtual & L2 F2F, Door step pick up and drop 7 to 4 am 9 to 6 am Regards Suji.S Lead Human Resources Email - suji.s@randstad.in Contact - 8056049643

Process:- Voice Process Good Communication. Providing service to the customers. Freshers/Experienced both can apply. Handling Inbound And Outbound calls Salary: 11,000 To 16,000 Inhand Shift Timing-9:30am-6:30pm Required Candidate profile"- Qualification: Min HSC Fixed Sunday week off To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Dhanshree :- 9765799435

We are hiring customer service executives for voice/blended process in international BPOs. Freshers and experienced candidates with good communication skills are welcome. Work from office. Call/WhatsApp CV- HR Nitasha @8869058612 Required Candidate profile Must have excellent English communication skills UG/Grad/PG (No B.Tech & Law) Fresher/Experience (min. 1 year) Should be flexible to work in rotational shifts (24*7) Immediate joiners prefered Perks and benefits Great incentives PF+ESIC

We are hiring! Job Title: Customer Support Executive Location - Trichy Experience - 1 - 2 years Working Mode - Work from office Job Summary: We are looking for a proactive and customer-oriented Customer Support Executive with excellent communication skills to join our team. The ideal candidate will be responsible for addressing customer queries, resolving complaints efficiently, and ensuring a high level of customer satisfaction across all support channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or other support platforms. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Understand and stay updated on the companys products/services to provide accurate information to customers. Escalate complex issues to the appropriate departments or higher-level support staff. Keep records of customer interactions, process customer accounts, and file documents properly. Follow communication procedures, guidelines, and policies. Provide feedback on the efficiency of the customer service process. Required Skills & Qualifications: Excellent verbal and written communication skills. Strong listening, interpersonal, and problem-solving skills. Ability to multi-task, prioritize, and manage time effectively. Proficiency in MS Office and basic knowledge of customer service tools (CRM, ticketing systems). Fluency in [English and any regional language as required]. A customer-first attitude with a sense of ownership and responsibility. Preferred Qualifications: Prior experience in customer service, support, or call center roles is a plus. Knowledge of CRM software and practices is advantageous. What We Offer: Competitive salary and performance-based incentives Friendly and collaborative work environment Opportunities for growth and learning Training and development programs If interested please reach out to hr@pmdgtech.com & 9944668705

Role : Customer Service Representative Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process Location : Bangalore,Pune,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred • Freshers acceptable For more details Call Sathish 9113095742 Refer Your Friends

Hiring for CS Executives for US Voice Process Key roles:-. >Handling customers queries over voice Eligibility- Undergraduates / Graduates – Freshers Welcome! Salary - upto 30k Inhand + Inc + Both side cabs Required Candidate profile Note:- UG/ Grad freshers both can apply 1. Need Candidates with excellent communication skills 2. Comfortable with Work from Office For More Info Contact Simran - 7011964232 (Call/Whatsapp)

Call or WhatsApp ASAP 8470993836 British Airways (International Captive Unit) Hiring for Customer Care Executive Gurgaon Company : British Airways Captive Unit Job Role : Customer Care Executive (Voice Process) Location : Gurgaon (Work from Office) Shift : Rotational Shifts (Any 5 Days Working | Rotational Offs) Type : Full-Time | Permanent Why Join British Airways? Reputed Global Airline Brand Premium Captive Unit Not a third-party BPO Both-side Cab Facility Excellent Work Culture & Growth Path Job Description Inbound Voice-Based Customer Service for Travel & Airline Support Handle passenger queries, booking assistance, flight changes, and related services Maintain high standards of communication and professionalism Who Can Apply? Freshers Welcome! Excellent English communication is a must Any Graduate / Undergrad Prior experience in BPO / Voice Process / Travel is a plus Immediate joiners preferred (Notice Period acceptable) Salary Details: Fresher: 30800 inhand Experienced: 44000 inhand Perks & Benefits : Work from Office (World-class corporate setup) Free Both-Side Cab (Pickup & Drop) 5 Days Working (Rotational) Paid Training + Career Growth + Global Exposure

Kindly Mention "HR Sam ARC 135" on Top of Your Resume Current Openings International BPO / Customer Support Voice Process – Freshers Salary : 20,000 – 25,000 + Attractive Incentives Location : https://g.co/kgs/ftxQkAa Education : Any Graduate / Undergraduate Requirement : Excellent English communication skills Age Limit : Up to 35 years Voice Process – Experienced Salary : 25,000 – 38,000 + Incentives Location : [City Name] Experience : Minimum 6 months in International Voice Process Requirement : Strong spoken English with a neutral accent Age Limit : Up to 35 years Non-Voice Process Salary : 18,000 – 35,000 + Incentives Location : [City Name] Requirement : Good written communication & typing speed Age Limit : Up to 35 years Shift Requirements Night Shifts Rotational Shifts Early Morning Shifts Flexibility is a must Employee Benefits Free Two-Way Cab Facility Access to Gym, Library & Bunker Zone Two Weekly Offs

Marathi /Hindi & Basic English Communication. Providing service to the customers. Sal :- 12k To 18k Freshers/Experienced both can apply. Handling Inbound And Outbound calls Required Candidate profile Qualification: HSC And Above Job Location: Mantri IT park, Viman Nagar,Pune, 411041 To schedule your interview send your CV through WhatsApp Or Call. HR Gaurav :- 77964 27055 Perks and benefits High Incentives and growth opportunities.

Marathi /Hindi & Basic English Communication. Providing service to the customers. Sal :- 12k To 18k + incentive Freshers/Experienced both can apply. Handling Inbound And Outbound calls Required Candidate profile Qualification: HSC And Above Job Location: Viman Nagar,Pune, 411041 To schedule your interview send your CV through WhatsApp Or Call(number mentioned below) HR Gaurav:- 7796427055 Perks and benefits High Incentives and growth opportunities.

Job Title: International Voice Process (C1 English Proficiency Inbound & Outbound) Location: Hyderabad-Raheja Mindspace - B16 Job Type: Full-time Experience: 1- 4 years Shift: Rotational / Night Shift 2 way Cab Provided Job Overview: We are hiring experienced and articulate International Voice Process Executives with C1-level English proficiency to manage inbound and outbound voice interactions with international clients. The ideal candidate will have a strong command of the English language, excellent customer handling skills, and the ability to operate effectively in a fast-paced, multicultural environment. Key Responsibilities: Handle inbound calls from international customers, addressing queries, troubleshooting issues, and providing resolutions in a professional and timely manner. Conduct outbound calls for customer follow-ups, surveys, product/service feedback, lead qualification, or sales campaigns as needed. Maintain a high level of language fluency and professionalism during all customer interactions. Accurately document customer interactions, issues, and resolutions using internal CRM or support systems. Collaborate with internal teams to escalate unresolved issues and ensure timely follow-up. Meet and exceed individual and team performance targets (e.g., average handling time, quality scores, CSAT, FCR). Stay updated on product knowledge, service offerings, and process changes to deliver accurate information. Adhere to compliance and data security policies aligned with international standards (e.g., GDPR, HIPAA if applicable). Required Qualifications and Skills: Any Bachelor's degree or UG(Intermediate/Diploma) in any discipline (preferred). Minimum C1 level English proficiency (as per CEFR or equivalent testing standard). 1-4 years of experience in an international voice process (inbound/outbound or blended). Exceptional communication, listening, and interpersonal skills. Strong customer service orientation with a problem-solving mindset. Proficiency in CRM platforms and call handling software. Ability to work flexible schedules including night shifts , weekends, and holidays as needed. Preferred Qualifications: International BPO or contact center experience with US/UK/Australia-based clients. Familiarity with service metrics and KPIs in a voice-based customer support setting. Benefits: Competitive salary package with shift allowances Incentives linked to performance metrics Health insurance and wellness programs Learning and development opportunities Supportive and diverse work environment

Position:- BPO Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 to 18,000 in-hand + incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 77964 27055

Hiring For IGT Travel Blended Process. Where in you have to give Customer Services Vie the Calls. Job Details- Position: CSE - Qualification: UG/Graduate - Experience: 12 Months Min is Mus, 51K In - hand, 100K Retantion Bonus, upto 20K INC - Fresher - Only Graduate with salary of 26K, INC GDS, AMIDUS Is Mandatory - Location : Work from Office GGN Sector 21- Both Side Cab Facilities/ Noida Sector 62 - Working Days: 5 days, Fix Rotational Week offs, Only Night Shift - Rounds: HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/7982129914 - Raj https://web.whatsapp.com/9557020534 - Deepika

Job Description Job Title: Customer Support Executive (Voice Process) (3 Months Contract) (Work From Home). Eligibility - UGs (with minimum 6 month work exp on papers) and Grads (Freshers and Exp both) Shifts - Rotational, 6 Days. Salary - 18,400 (CTC per month) Role & responsibilities Handling inbound and outbound calls: Professionally managing a high volume of customer calls, including both inbound calls. Customer issue resolution: Identifying customer needs, clarifying information, researching issues, and providing effective solutions. Providing accurate information: Delivering clear, concise, and accurate information about products, services, and policies. Complaint management: Addressing customer complaints, determining the cause of issues, and developing solutions to ensure customer satisfaction. Preferred candidate profile Excellent communication skills: Strong verbal and written communication skills In English+ Hindi are essential. Active listening skills: The ability to attentively listen to and understand customer needs. Problem-solving skills: The capacity to analyze issues, identify solutions, and resolve customer problems effectively. Customer service experience: Prior experience in a customer support or call center environment is often preferred. Empathy and patience: The ability to handle customer interactions with empathy and patience, especially when dealing with challenging situations. Technical/System Requirements System: Core i5 7th Gen or above, 8GB RAM Internet Speed: Minimum 50 Mbps Headset: Compatible USB headset with noise cancellation UPS: Mandatory Interested candidates kindly share below details on whatsapp - 7317327980 (HR Kirti). Note - Please do not call, only share the below details on whatsapp. NAME- CONTACT- EMAIL- QUALIFICATION- EXPERIENCE- CURRENT LOCATION- PREFFERED LOCATION- Regards, Kirti Singh. Executive- Talent Acquisition | Human resource Contact No :- 7317327980. Lucknow, Uttar Pradesh.

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location-Lucknow HIRING FROM CUSTOMER SERVICE EXECUTIVE & TELESALES PROFILE FOR LUCKNOW LOCATION. Company is hiring enthusiastic and skilled individuals for multiple customer service roles at our Lucknow location. We are looking for graduates with excellent English communication skills who are ready to build a rewarding career in the BPO industry. Open Positions: 1.Customer Support Executive Eligibility Criteria: Excellent communication skills in English. Graduation is mandatory. Freshers and experienced candidates (minimum 6 months preferred) are welcome to apply. Salary: 14,500 to 18,500 CTC per month (based on experience). 2.Relationship Executive (Telesales Executive) Eligibility Criteria: Excellent communication skills in English. Graduation is mandatory. Freshers and experienced candidates (minimum 6 months preferred) are welcome to apply. Salary: 15,000 to 22,000 CTC per month (based on experience). Work Details: Work Days: 6 days a week Shifts: Rotational shifts Week Offs: rotational offs Why Join Us? Opportunity to work for a premium client. Excellent growth opportunities Competitive salary and benefits Vibrant work culture Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 OR Contact Person: Vahida Khan (HR Executive) Mobile: 9956739953 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Job Title: International Voice Process Associate Location: Hyderabad Industry: [BPO / Customer Service / etc.] Job Overview: We're looking for a motivated International Voice Process Associate to join our team. In this role, you'll deliver outstanding customer service to international clients, primarily through voice support. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve issues efficiently in a fast-paced setting. Key Responsibilities: Provide professional customer support through voice, assisting with inquiries, complaints, and product/service information. Resolve customer issues promptly, ensuring high levels of satisfaction and first-call resolution. Stay updated on product details and services to offer accurate information and effective solutions. Eligibility Criteria : Freshers or candidates with prior experience in BPO/voice process roles are welcome to apply Minimum educational qualification: 10+2 (undergraduates are eligible) Strong verbal communication skills in English are Mandatory. Willingness to work in night shifts. Perks & Benefits: Performance Incentives: Enjoy monthly and quarterly bonuses based on your performance, recognizing and rewarding your contributions. Comprehensive Health Coverage: We offer health insurance and other essential benefits to support your well-being. Convenient Transportation: Two-way transportation is provided to make your commute easier and more comfortable. Take the next step in your career. If you meet the above qualifications and are interested in joining a dynamic team, please share your resume via WhatsApp or contact us at 7093496092//9032470898. (Monday to Saturday, 11 : 00 AM to 6 : 00 PM )

Hiring for Work From Home Opportunity Grad /UG with Min 6 Month BPO Exp Salary up to 40K Shifts-UK Location-Pune 2 Days Off Note - 3 Month Training from Office Contact below Ankita 7391054309 Sandhya 9209003732 Chandani 8799997176 Sonali 8446070806

Analyst Level Role | Mumbai & Gurgaon Are you someone who is fluent in two regional languages like Tamil & Telugu or Gujarati & Marathi? Or do you speak one language like Odiya or Kannada fluently? We at KPMG are looking for dynamic and multilingual professionals with a call center/customer service background to join our team immediately. Role: Analyst Location: Gurgaon & Mumbai Primary Responsibility: 80% of the role involves handling calls in regional languages and documenting reports. Requirement: • Must be fluent in English + Hindi + 1-2 regional languages • Must be a graduate from a recognized university • Excellent verbal and written communication skills • Willingness to work in rotational shifts. • Experience: 0-6 months in call center or customer support preferred. • Immediate joiners preferred. Job description: Forensic-WRHS (Whistle-blowing and Reporting Helpline Solution) helps clients in establishing and managing a secure, efficient and impartial reporting channel for their employees as well as third parties to report any suspected malpractices or fraudulent activities. We offer 5 reporting channels to the clients (Phone, email, web portal, chatbot and post box). The team addressing those whistle-blower complaints, prepare a formal report in English language and share with the quality evaluator. Preferred candidate profile 1. We are looking for Analyst level position for * Mumbai , Gurugram Location. 2. Graduate from a recognized university 3. Regional language proficiency - Read, write and speak (Candidate should ideally be fluent in two regional languages apart from English and Hindi) 4. English communication (written and spoken) should be excellent 5. Freshers or experienced people having at least 0-6 months of call center experience 6. Candidate has to be flexible to work in shifts (08:00AM to 04:00PM or 02:00PM to 11:00PM or 11:00PM to 08:00AM) 7- Only these candidates can apply - BA / B.com / B.Sc. / BAF / BMS / BBA / MA / M.Com / M.Sc / BCA Note - Dont Apply if pursuing MBA or B.Tech or M.Tech

Captive Unit Hiring for customer support profile Chat Process Undergrad/ Grad - 4 LPA Experienced - 5 LPA 5.5 Days working Cab facility in odd hours Rotational shifts and Rotational Offs Location: Gurgaon EXCELLENT COMMUNICATION REQUIRED!! 9811337267 DM me on Whattsapp YUKTI Apply now

Interested candidate can connect on: 8690111447 * Fluency in English is must * Should be residing in Ahmedabad * Should be ready to work in Night/Rotational Shifts * Cab available for night shifts * Should know who to handle International Customers

BIGGEST TRAVEL BPO Handling International Travel Queries (reservation and booking ) over calls, resolving queries , complaints etc 12 Month INT BPO EXP GRAD, UG BOTH CAN APPLY BOTH SIDE CABS 5 DAYS WORKING unlimitd incentives 9650621172 Required Candidate profile BIGGEST TRAVEL BPO Handling International Travel Queries (reservation and booking)over calls, resolving queries 12 Month INT BPO EXP GRAD CAN APPLY BOTH SIDE CABS 5 DAYS WORKING unlimitd incentives

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual Drive for Customer Service Voice process_Gurgaon on 2-Jul-25 Date: 2-Jul-2025 Time: 11:30 AM to 1:30PM Job Location: Gurgaon MS Teams ID: 432 074 914 489 2 Passcode: zB9AB7JC - FP7TU9bN In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Minimum 18 months of relevant experince is required. Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing /understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Roles and Responsibilities We want only candidates who have excellent speaking skills and a confident voice. Manage inventory levels, monitor stock movements, and optimize storage capacity to ensure efficient use of resources. Coordinate with suppliers to schedule deliveries, track shipments, and resolve any issues that may arise during logistics operations. Develop and maintain relationships with vendors to negotiate prices, improve service quality, and increase supply chain efficiency. Analyze sales data to forecast demand and adjust inventory accordingly; identify trends and opportunities for cost savings. Ensure compliance with company policies regarding material planning, procurement, warehousing, transportation, customer support. Desired Candidate Profile 1-6 years of experience in material planning & logistics management or related field. Excellent communication skills for effective vendor coordination and customer interaction. Proficiency in Kannada language and Hindi is mandatory.