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Hiring For International Voice Process-Intouch CX

Hiring For International Voice Process-Intouch CX

IntouchCX

1 - 4 years

3 - 4 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

International Voice Process Inbound Voice Process Bpo Voice Excellent Communication In English Inbound Calls Voice Process Voice Support International BPO Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: International Voice Process (C1 English Proficiency Inbound & Outbound)

Location: Hyderabad-Raheja Mindspace - B16

Job Type: Full-time

Experience: 1- 4 years

Shift: Rotational / Night Shift

2 way Cab Provided

Job Overview:

We are hiring experienced and articulate International Voice Process Executives with C1-level English proficiency to manage inbound and outbound voice interactions with international clients. The ideal candidate will have a strong command of the English language, excellent customer handling skills, and the ability to operate effectively in a fast-paced, multicultural environment.

Key Responsibilities:

Handle inbound calls from international customers, addressing queries, troubleshooting issues, and providing resolutions in a professional and timely manner.
Conduct outbound calls for customer follow-ups, surveys, product/service feedback, lead qualification, or sales campaigns as needed.
Maintain a high level of language fluency and professionalism during all customer interactions.
Accurately document customer interactions, issues, and resolutions using internal CRM or support systems. Collaborate with internal teams to escalate unresolved issues and ensure timely follow-up.
Meet and exceed individual and team performance targets (e.g., average handling time, quality scores, CSAT, FCR).
Stay updated on product knowledge, service offerings, and process changes to deliver accurate information.
Adhere to compliance and data security policies aligned with international standards (e.g., GDPR, HIPAA if applicable).

Required Qualifications and Skills:

Any Bachelor's degree or UG(Intermediate/Diploma) in any discipline (preferred).
Minimum C1 level English proficiency (as per CEFR or equivalent testing standard).
1-4 years of experience in an international voice process (inbound/outbound or blended).
Exceptional communication, listening, and interpersonal skills.
Strong customer service orientation with a problem-solving mindset.
Proficiency in CRM platforms and call handling software.
Ability to work flexible schedules including night shifts, weekends, and holidays as needed.

Preferred Qualifications:

International BPO or contact center experience with US/UK/Australia-based clients.
Familiarity with service metrics and KPIs in a voice-based customer support setting.

Benefits:

Competitive salary package with shift allowances
Incentives linked to performance metrics
Health insurance and wellness programs
Learning and development opportunities
Supportive and diverse work environment

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IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

206 Jobs

Key People

Rohit S. Girdhar

CEO
Robert G. McMillan

COO
Dorota S. Pažout

CFO

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Hiring For International Voice Process-Intouch CX