Virtual Relationship Manager

Job Description – Digital Relationship Manager (DRM)

As a Digital Relationship Manager (DRM), your core responsibility will be to engage with customers through virtual channels (phone calls, emails, and digital platforms), providing tailored financial solutions. You will promote and sell a range of banking products and boost CASA balances & fixed deposits. You will also be required to cross sell unsecured loans (personal loans, business loans), credit cards, lines of credit, and other investment opportunities.

Key Responsibilities:

Customer Engagement & Relationship Building

▪ Serve as a financial advisor to Savings & Current Account (SA) customers, delivering high-quality service and customized solutions.

▪ Maintain and deepen relationships with existing clients through regular touchpoints such as calls, emails, and personalized communication.

▪ Provide timely insights on interest rates, exchange rates, and relevant financial products.

Cross-Selling & Revenue Generation

▪ Drive cross-selling initiatives by recommending relevant banking and third-party products to meet customer needs and increase wallet share.

▪ Identify and profile potential clients for tailored product offerings, enhancing product

penetration.

Customer Support & Query Resolution

▪ Handle customer inquiries via inbound calls with promptness, accuracy, and a commitment to first-call resolution.

▪ Promote and educate customers on the bank’s digital banking services to enhance their overall experience.

Target Achievement & Performance

▪ Achieve and exceed quarterly sales and business targets as assigned by the organization.

▪ Consistently meet quality benchmarks for customer communication and service delivery.

Requirements:

▪ Education: Bachelor’s degree in any discipline.

▪ Experience: Total 1-6 years of experience sales experience, preferably in the virtual banking services or financial industry

▪ Communication: Excellent conversational and written communication skills in English.

▪ Sales Skills: Strong persuasive abilities with a customer-first mindset and a track record of

achieving sales targets.

▪ Technical Proficiency: Familiarity with CRM systems and digital sales tools. Ability to manoeuvre around various tools to help the clients on calls.

▪ Interpersonal Skills: Ability to build rapport with clients and provide exceptional service.

▪ Self-Motivation: Proactive, self-driven, and comfortable working independently in a virtual environment.

Why Join IndusInd Bank:

This role offers a unique opportunity to work in a dynamic, fast-paced virtual environment, allowing you to connect with customers across the country and drive meaningful financial outcomes. If you are passionate about sales, relationship management, and delivering outstanding customer experiences, we’d love to hear from you.

Job Type: Full-time

Pay: ₹35,000.00 - ₹42,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current CTC ?
• Noitce Period ?
• Do you have Banking/NBFC Sales experience ?

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Sales: 1 year (Preferred)

Work Location: In person