420 Veeam Jobs - Page 13

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

JD Summary The Server and VMware L3 Engineer is responsible for the design, implementation, management, and troubleshooting of the server infrastructure and VMware virtualization environment. This role requires advanced expertise in server management, virtualization technologies, and a strong focus on maintaining high availability, security, and performance of the infrastructure Key Responsibilities Server Management Design, configure, and maintain physical and virtual server environments. Perform server installations, upgrades, and patches. Monitor server performance, troubleshoot issues, and optimize performance. Configuration and troubleshooting in AD, DNS and DHCP Configuration and troubleshooting in windows clustering and high availability Plan and execute windows upgrades and migrations. VMware Administration Design, implement, and manage VMware vSphere environments. Perform advanced troubleshooting and resolve complex VMware issues. Plan and execute VMware upgrades and migrations. Reviewing VMWare ESXi server performance Verifying VMWare ESXi server configuration Configuring VMWare ESXi for High Availability Infrastructure Design and Implementation Develop and implement server and virtualization infrastructure strategies. Create and maintain detailed documentation of the server and VMware environment. Evaluate and recommend new technologies to improve infrastructure performance and reliability. Security and Compliance Implement and manage security policies and procedures for server and virtualization environments. Conduct regular security assessments and vulnerability scans. Ensure compliance with industry standards and regulations. Backup and Disaster Recovery Design and manage backup and disaster recovery solutions for server and virtualization environments. Perform regular backup tests and ensure data integrity and availability. Automation and Scripting Develop and maintain scripts for automating server and VMware tasks (e.g., PowerShell, vSphere PowerCLI). Implement automation solutions to streamline operations and improve efficiency. Continual Service Improvement Planning and executions Monitoring and Reporting Implement monitoring solutions to proactively identify and resolve issues. Generate regular reports on infrastructure performance, capacity, and security. Preparation of RCA for Major Incidents Preparing, maintaining and updating of SOP and KB Articles Repeated Incident / Alert Analysis Drive the Incident / Problem / Change management with help of team Maintaining and updating of Infra AS IS / Infra Documents Mentoring and Support Provide technical guidance and mentorship to junior engineers (L1/L2). Assist with training and knowledge sharing within the team. Project Management Lead and participate in infrastructure-related projects, ensuring timely and successful completion. Coordinate with stakeholders to gather requirements and provide regular project updates. Qualifications Education Bachelor's degree in Technology or a related field. Relevant certifications (e.g., VCP, VCAP, MCSE, etc.), but this is not mandatory criteria. Experience Minimum of 8-10 years of experience in server administration and VMware virtualization at an advanced level. Technical Skills Expertise in VMware vSphere, vCenter, and related technologies. Expertise AD, DNS and DHCP Strong knowledge of Windows and ESXi server administration. Experience with SAN/NAS storage solutions and their integration with VMware. Proficiency with backup and disaster recovery solutions (e.g., Veeam, Veritas). Familiarity with cloud platforms (e.g., AWS, Azure) and hybrid cloud environments. Knowledge of scripting and automation skills (e.g., PowerShell, PowerCLI). Expertise in windows clustering ITSM tools hands on for processes of Incident / Problem / Change management Datacenter process knowledge Knowledge of Service improvement Plan Performance tuning implementation suggested by OEM or product vendor VMware and Hyper-V Hotfix installation Planning and execution of DR Drills based on availability of DR setup and recovery procedures Knowledge of Service improvement Plan Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented and organized. Working Conditions May require occasional on-call support and availability outside of regular business hours. May involve lifting and transporting server and network equipment. WORK LOCATION Noida (Client premises) Show more Show less

Hi, We are having an opening for Backup & Resiliency Lead/Architect at our Mumbai location Job Summary : We are seeking an experienced Data Backup Manager (Administrator) to manage and execute data backup, restoration, and disaster recovery operations across a hybrid cloud infrastructure. This role is pivotal in ensuring data protection, integrity, availability , and regulatory compliance within highly regulated environments such as Pharma, Healthcare, and BFSI . The ideal candidate will have hands-on experience managing backup platforms across on-premises and cloud environments , strong technical proficiency with tools such as Actifio, Veritas, Commvault, Rubrik, Veeam , and familiarity with GxP, 21 CFR Part 11 , and audit requirements. The role also requires a sound understanding of virtualization, storage, cloud backup , and data classification and resiliency . Areas Of Responsibility : Backup & Restore Operations Manage daily operations of enterprise backup solutions, including scheduling, monitoring, and validating backup jobs. Perform regular data restore testing to verify RTO/RPO compliance. Handle escalation and resolution of backup failures, job exceptions, and system issues. Administer tape backup and archival management , including encryption, vaulting, and lifecycle tracking. Technical Platform Management Administer hybrid backup platforms across VMware/Hyper-V , SAN/NAS storage, and cloud providers (AWS, Azure, GCP). Implement and manage cloud-based backup services and immutable storage for ransomware protection. Create and maintain HLDs/LLDs , SOPs, validation scripts, and compliance documentation. Compliance, Audit & Validation Ensure all backup systems and operations align with GxP , 21 CFR Part 11 , HIPAA , and corporate audit standards. Participate in internal and external audits and assist in the preparation of documentation and evidence. Maintain system validation lifecycle documentation for regulated applications. Data Governance & Resiliency Implement data classification , tagging, and backup policies based on sensitivity and criticality. Support business continuity and DR planning by ensuring recoverability of mission-critical data. Monitor storage usage trends and manage data archival and retention strategies. Project & Vendor Coordination Collaborate with infrastructure and application teams for backup onboarding of new systems. Support the Backup Lead in preparing RFPs, RFIs, BOMs, and project execution activities. Interface with OEMs and vendors to ensure service delivery, upgrades, patching, and compliance. Reporting & Stakeholder Communication Generate and share weekly/monthly backup performance and compliance reports. Maintain dashboards and documentation for internal IT teams and external auditors. Provide input to leadership on capacity planning, license utilization, and upgrade planning. Educational Qualification : Bachelors degree in Computer Science, Information Technology, or a related field Specific Certification : Certification & Trainings on following technology domains: Certifications such as Veeam VMCE, Commvault Professional, Veritas Certified Specialist, AWS/Azure/GCP cloud certifications , or equivalent. Project management certification (PMP, PRINCE2) and familiarity with ITIL. Experience in regulated industries: Pharma, Healthcare, BFSI . Familiarity with data classification tools, encryption methods, and DLP policies. Knowledge of data immutability, air-gapping strategies, and ransomware recovery best practices. Experience : 8-10 Years of experience Required Qualifications 8-10 years of relevant experience in data backup administration and recovery Hands-on expertise with at least 34 major backup platforms: Actifio, Veritas, Commvault, Rubrik, Veeam, Google Cloud Backup Solid experience in virtualization platforms , SAN/NAS/Object storage systems Strong understanding of tape and cloud archival , data classification , immutability , and resiliency strategies Knowledge and experience in regulated environments with compliance standards such as GxP, 21 CFR Part 11, HIPAA, ISO 27001 Proactive and analytical mindset with a passion for operational excellence. Strong troubleshooting skills and attention to detail. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a global team environment. Pharma or BFSI industry exposure is highly desirable. Pharma industry experience is an advantage.

Design, deploy, and manage backup and replication strategies using Veeam. Monitor and troubleshoot backup jobs, ensuring successful completion and timely resolution of issues. Perform regular restore tests and disaster recovery drills. Optimize backup performance and storage utilization. Maintain detailed documentation of backup configurations, schedules, and recovery procedures. Collaborate with infrastructure, cloud, and application teams to align backup strategies with business needs. Ensure compliance with data retention policies and regulatory requirements. Lead backup-related projects and mentor junior team members. Required Skills: 69 years of experience in IT infrastructure with at least 4+ years in Veeam Backup & Replication. Strong knowledge of VMware vSphere, Microsoft Hyper-V, and cloud backup integrations (Azure/AWS). Experience with storage systems (SAN/NAS), deduplication appliances, and backup repositories. Proficiency in PowerShell scripting for automation and reporting. Familiarity with monitoring tools and backup reporting dashboards. Strong troubleshooting and analytical skills. Preferred Qualifications VMCE (Veeam Certified Engineer) certification. Experience with other backup tools (e.g., Commvault, Rubrik, Veritas) is a plus. Understanding of ITIL processes and change management. Exposure to cybersecurity and data protection best practices. Primary Skills Veeam Backup & ReplicationInstallation, configuration, and management. Backup Job ManagementCreating, scheduling, and monitoring backup, replication, and copy jobs. Restore OperationsFile-level, VM-level, and application-aware restores. Disaster Recovery PlanningDesigning and testing DR strategies using

Hi, We are having an opening for Backup & Resiliency Lead/Architect at our Mumbai location Job Summary : We are seeking an experienced Data Backup Manager (Administrator) to manage and execute data backup, restoration, and disaster recovery operations across a hybrid cloud infrastructure. This role is pivotal in ensuring data protection, integrity, availability , and regulatory compliance within highly regulated environments such as Pharma, Healthcare, and BFSI . The ideal candidate will have hands-on experience managing backup platforms across on-premises and cloud environments , strong technical proficiency with tools such as Actifio, Veritas, Commvault, Rubrik, Veeam , and familiarity with GxP, 21 CFR Part 11 , and audit requirements. The role also requires a sound understanding of virtualization, storage, cloud backup , and data classification and resiliency . Areas Of Responsibility : Backup & Restore Operations Manage daily operations of enterprise backup solutions, including scheduling, monitoring, and validating backup jobs. Perform regular data restore testing to verify RTO/RPO compliance. Handle escalation and resolution of backup failures, job exceptions, and system issues. Administer tape backup and archival management , including encryption, vaulting, and lifecycle tracking. Technical Platform Management Administer hybrid backup platforms across VMware/Hyper-V , SAN/NAS storage, and cloud providers (AWS, Azure, GCP). Implement and manage cloud-based backup services and immutable storage for ransomware protection. Create and maintain HLDs/LLDs , SOPs, validation scripts, and compliance documentation. Compliance, Audit & Validation Ensure all backup systems and operations align with GxP , 21 CFR Part 11 , HIPAA , and corporate audit standards. Participate in internal and external audits and assist in the preparation of documentation and evidence. Maintain system validation lifecycle documentation for regulated applications. Data Governance & Resiliency Implement data classification , tagging, and backup policies based on sensitivity and criticality. Support business continuity and DR planning by ensuring recoverability of mission-critical data. Monitor storage usage trends and manage data archival and retention strategies. Project & Vendor Coordination Collaborate with infrastructure and application teams for backup onboarding of new systems. Support the Backup Lead in preparing RFPs, RFIs, BOMs, and project execution activities. Interface with OEMs and vendors to ensure service delivery, upgrades, patching, and compliance. Reporting & Stakeholder Communication Generate and share weekly/monthly backup performance and compliance reports. Maintain dashboards and documentation for internal IT teams and external auditors. Provide input to leadership on capacity planning, license utilization, and upgrade planning. Educational Qualification : Bachelors degree in Computer Science, Information Technology, or a related field Specific Certification : Certification & Trainings on following technology domains: Certifications such as Veeam VMCE, Commvault Professional, Veritas Certified Specialist, AWS/Azure/GCP cloud certifications , or equivalent. Project management certification (PMP, PRINCE2) and familiarity with ITIL. Experience in regulated industries: Pharma, Healthcare, BFSI . Familiarity with data classification tools, encryption methods, and DLP policies. Knowledge of data immutability, air-gapping strategies, and ransomware recovery best practices. Experience : 8-10 Years of experience Required Qualifications 8-10 years of relevant experience in data backup administration and recovery Hands-on expertise with at least 34 major backup platforms: Actifio, Veritas, Commvault, Rubrik, Veeam, Google Cloud Backup Solid experience in virtualization platforms , SAN/NAS/Object storage systems Strong understanding of tape and cloud archival , data classification , immutability , and resiliency strategies Knowledge and experience in regulated environments with compliance standards such as GxP, 21 CFR Part 11, HIPAA, ISO 27001 Proactive and analytical mindset with a passion for operational excellence. Strong troubleshooting skills and attention to detail. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a global team environment. Pharma or BFSI industry exposure is highly desirable. Pharma industry experience is an advantage. Show more Show less

Introduction The mission of the IBM Storage Solutions Engineering Team is to engage with strategic OEM and ISV vendors that are aligned with the IBM Storage strategy to create short- and long-term alignment of roadmaps and GTM. This group is comprised of technology and business professionals who have intent on bringing to market impactful customer solutions based on the IBM Storage assets of today and the future. It will have influence over the product roadmaps and will evangelize everything we have to offer to our partners, our clients, and the worldwide market broadly. Your Role And Responsibilities The Storage Solutions Engineer will primarily be expected to: Contribute to defining clear requirements for the IBM Storage portfolio based on industry trends and key OEM/ISV strategies, in collaborative partnership with Storage Product Managers Design, develop, build, integrate, and test, validate, or otherwise certify differentiated workload-based solutions based on the IBM Storage portfolio of offerings combined with 3rd party technology from leading technology partners Provide education to customers and sales regarding our storage solutions in a wide variety of formats (e.g., blogs, white papers, reference architectures, videos, industry social media, trade shows, on-site briefings, etc.) Drive client success stories, references, and joint marketing opportunities between IBM Storage and our technology partners Help foster the feeling of being a trusted advisor with our customers when it comes to strategic storage solutions Enable cross-selling of other 3rd party solutions in the market Preferred Education Master's Degree Required Technical And Professional Expertise A strong candidate for the Storage Solutions Engineer position will possess a wide variety of skills, experiences, and attributes including: Demonstrated skill in performing the typical assignments and in achieving the primary goals listed above Experience of 12-15 years as a Solutions Architect, Technical Marketing Engineering, Corporate Systems Engineer, Technical Product Manager, Interoperability Test Engineer, Technical Sales Engineer, or similar role Discipline in program managing oneself and others to deliver on objectives Openness, transparency, and honesty with oneself and others as it pertains to intentions, objectives, plans, and execution A habit of facing and overcoming difficult technical and business challenges, or failing while putting forth one’s best effort, leaning, and forging on An innate desire to deeply learn new technologies and customer workloads with a strong understanding of the problems being solved and the business value derived A bias for action and results, viewing failure as necessary and educational Taking ownership of one’s tasks, contributing actively to projects and objectives, and understanding the impact of one’s performance on the team’s success A bias for exercising the principle of charity, interpreting the words and actions of others in the best, strongest, and most rational way possible Technology Areas It Is Expected That Storage Solutions Engineering Team Members Will Be Deeply Familiar With At Least a Few Relevant Technology Areas And Broadly Familiar With Several Others. Such Technology Areas (with Example Vendors And Products) Include Enterprise Storage: IBM, Dell-EMC, NetApp, Pure, DDN, HPE, Ceph, etc. Hyperconverged Infrastructure: Nutanix, HPE SimpliVity, Dell-EMC VxRail, Cohesity, Red Hat, Pivot3, etc. Virtualization: VMware, MS Hyper-V, Nutanix AOS, Red Hat OpenShift, KVM, SUSE, Citrix, etc. AI/ML: Nvidia, IronYun, Data Monsters, etc. Data Protection: Veeam, Commvault, Cohesity, Rubrik, etc. Database: SAP, Oracle, MS SQL Server, Snowflake, IBM Db2, MS Access, MySQL, MongoDB, PostgreSQL, ELK, MariaDB, Redis, Elasticsearch, Databricks, OpenText (Vertica), EnterpriseDB, etc. Server Infrastructure: IBM, Dell-EMC, Lenovo, Cisco, Supermicro, etc. Hyperscalar / Public Cloud: Amazon AWS, Google GCP, MS Azure, etc Data Security and Resiliency: IBM QRadar, IBM Gardium, Splunk, Thales Show more Show less

Job Description Summary In our global IT software delivery centers, we are looking System Admins and Cyber Security Engineers. The System Admin and Cybersecurity Engineer will work with teams comprised of Software Engineers, Quality Engineers, User Interaction Design Engineers, Infrastructure/Platform team, and the Product Owners to help lead the technical insight and industry perspective in the creation, delivery, and integration of complex and comprehensive security solutions. You will be a security evangelist helping engineers in secure implementation of technology stack in a cloud environment. This position will be working on multiple projects as a technical expert or internal consultant. You will work on projects for components of the domain. You will work on multiple technical or functional domains. Job Description In this role you will: Participate in the domain technical and business discussions relative to future architect direction. Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint. Gather and analyze data and develop architectural requirements at project level. Participate in the infrastructure architecture governance model. Support design and deployment of infrastructure solutions meeting standardization, consolidation, TCO, security, regulatory compliance and application system qualities, for different businesses. Serve as technical authority ongoing administration and incident management support of core infrastructure [network, security, and virtualization, patching, monitoring, backups] technologies that underpin Software Solutions Factories; Responsible for operating and maintaining security tools. Running and analyzing vulnerability and compliance scans to support continuous monitoring reporting and vulnerability management. Improve the effectiveness and efficiency of IT operations and drive significant operational, risk management, and economic benefits for their organization. Quality process: Ensure all tasks are carried out with respect to applicable processes and procedures [e.g. ISO9001 and ISO27001] applicable to site[s] and functions within job scope Desired Characteristics Technical Expertise: Ability and willingness to travel Fluent English speaker; Degree in Computer Science or equivalent knowledge with 5 to 8 years experience Proven track record of problem analysis, identification and resolution Excellent communication skills, commitment, discipline, positive attitude, following management prioritization, accountability and flexibility Strong understanding of ITIL and change management policies and procedures Strong IT experience in a technical hands-on position System administration: Windows and Linux - core competency to install, configure, manage Network hardware: Cisco enterprise hardware. VLAN, ACL, routing and VPN - install, configure, manage Security management: Enterprise firewall equipment e.g. Cisco’s ASA / Fortinet’s Fortigate or equivalent – install, configure, manage Windows / Active Directory Services – install, configure, manage Virtualization: VMware vSphere clusters, experience with HA, DRS, and vStorage backup APIs Storage: Shared NAS/SAN network storage e.g. HP 3PAR/MSA/EVA, EMC DataDomain Backup Technologies Incident response and vulnerability management (NetBackup, BackupExec, Veeam, Networker) Good knowledge about anti-virus implementations (McAfee EPO, Bitdefender, Microsoft Forefront, etc.) Good knowledge working with IPAMs and password solutions Experience in implementing and/or working with monitoring tools, log monitoring tools, log correlation tools.(Nagios, Graylog, Splunk, etc.) Very good Cyber/Security foundation Skilled level expertise in design of computing or network or storage to meet business application system qualities Understands technical and business discussions relative to future architecture direction aligning with business goals. Understands concepts of setting and driving architecture direction. Familiar with elements of gathering architecture requirements. Understands architecture standards concepts to apply to project work. Personal Attributes: Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice. Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate. Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives. Additional Information Relocation Assistance Provided: Yes

📢 We're Hiring: SQL Database Administrator | MSSQL | PowerShell | HA 📍 Location: Chennai -Hybrid 🗓 Experience: 3–5 Years | 💼 Full-Time We’re looking for a Microsoft SQL Database Administrator to support our application and infrastructure teams in managing and optimizing SQL Server environments. 🔧 Key Responsibilities: • Assist with identifying and resolving database issues • Manage backups, recovery, and high availability (Always-On, Mirroring, Replication) • Handle database migrations and SQL Server version upgrades • Create and troubleshoot SQL Server Agent Jobs • Perform maintenance, file management, and auditing tasks • Work with tools like TDP/TSM/Veeam for backup & recovery • Ensure database security and compliance • Collaborate with cross-functional teams and vendors to resolve incidents • Use PowerShell and SCOM for automation and monitoring • Follow and improve operational processes and documentation ✅ Skills Required: • MSSQL • PowerShell scripting • Performance Tuning & Optimization • High Availability (HA) strategies • Security and Auditing 🎓 Experience: 3–4 years in SQL Server database administration with hands-on expertise in the above areas. 📩 Apply now and be part of a collaborative, process-driven team ensuring performance, security, and availability of critical databases. #SQLServer #DatabaseAdministrator #MSSQL #PowerShell #DBAJobs #AlwaysOn #SCOM #HiringNow #LinkedInJobs Show more Show less

Job Description Summary In our global IT software delivery centers, we are looking System Admins and Cyber Security Engineers. The System Admin and Cybersecurity Engineer will work with teams comprised of Software Engineers, Quality Engineers, User Interaction Design Engineers, Infrastructure/Platform team, and the Product Owners to help lead the technical insight and industry perspective in the creation, delivery, and integration of complex and comprehensive security solutions. You will be a security evangelist helping engineers in secure implementation of technology stack in a cloud environment. This position will be working on multiple projects as a technical expert or internal consultant. You will work on projects for components of the domain. You will work on multiple technical or functional domains. Job Description In this role you will: Participate in the domain technical and business discussions relative to future architect direction. Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint. Gather and analyze data and develop architectural requirements at project level. Participate in the infrastructure architecture governance model. Support design and deployment of infrastructure solutions meeting standardization, consolidation, TCO, security, regulatory compliance and application system qualities, for different businesses. Serve as technical authority ongoing administration and incident management support of core infrastructure [network, security, and virtualization, patching, monitoring, backups] technologies that underpin Software Solutions Factories; Responsible for operating and maintaining security tools. Running and analyzing vulnerability and compliance scans to support continuous monitoring reporting and vulnerability management. Improve the effectiveness and efficiency of IT operations and drive significant operational, risk management, and economic benefits for their organization. Quality process: Ensure all tasks are carried out with respect to applicable processes and procedures [e.g. ISO9001 and ISO27001] applicable to site[s] and functions within job scope Desired Characteristics Technical Expertise Ability and willingness to travel Fluent English speaker; Degree in Computer Science or equivalent knowledge with 5 to 8 years experience Proven track record of problem analysis, identification and resolution Excellent communication skills, commitment, discipline, positive attitude, following management prioritization, accountability and flexibility Strong understanding of ITIL and change management policies and procedures Strong IT experience in a technical hands-on position System administration: Windows and Linux - core competency to install, configure, manage Network hardware: Cisco enterprise hardware. VLAN, ACL, routing and VPN - install, configure, manage Security management: Enterprise firewall equipment e.g. Cisco’s ASA / Fortinet’s Fortigate or equivalent – install, configure, manage Windows / Active Directory Services – install, configure, manage Virtualization: VMware vSphere clusters, experience with HA, DRS, and vStorage backup APIs Storage: Shared NAS/SAN network storage e.g. HP 3PAR/MSA/EVA, EMC DataDomain Backup Technologies Incident response and vulnerability management (NetBackup, BackupExec, Veeam, Networker) Good knowledge about anti-virus implementations (McAfee EPO, Bitdefender, Microsoft Forefront, etc.) Good knowledge working with IPAMs and password solutions Experience in implementing and/or working with monitoring tools, log monitoring tools, log correlation tools.(Nagios, Graylog, Splunk, etc.) Very good Cyber/Security foundation Skilled level expertise in design of computing or network or storage to meet business application system qualities Understands technical and business discussions relative to future architecture direction aligning with business goals. Understands concepts of setting and driving architecture direction. Familiar with elements of gathering architecture requirements. Understands architecture standards concepts to apply to project work. Personal Attributes Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice. Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate. Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives. Additional Information Relocation Assistance Provided: Yes Show more Show less

JD: Windows & VMware Specialist We are looking for a highly skilled Windows & VMware Specialist – L4 (Lead/Admin) to join our IT Infrastructure team. This is a customer-facing role that requires strong interpersonal communication, technical leadership, and advanced troubleshooting and analytical skills. The ideal candidate will lead complex support scenarios, drive operational excellence, and ensure high availability across Windows and VMware platforms. Key Responsibilities: Lead the administration and lifecycle management of Windows Server infrastructure and VMware vSphere environments. Serve as the technical lead in critical incidents, ensuring timely resolution and customer satisfaction. Act as a primary technical point of contact in customer-facing discussions for system performance, upgrades, and issue resolution. Mentor and guide junior engineers, ensuring best practices are followed in operations and incident handling. Plan, implement, and support Windows Server (2012/2016/2019/2022) and VMware (vCenter, ESXi, DRS, HA, vMotion) environments. Perform root cause analysis (RCA) for major incidents and lead the development of preventive measures. Ensure patching, upgrades, backups, and monitoring are carried out with minimal impact to business operations. Develop and maintain technical documentation, SOPs, and architectural diagrams. Ensure compliance with security policies, hardening guidelines, and internal audit requirements. Required Skills & Qualifications: 12+ years of enterprise IT experience, with 8+ years in a lead or senior-level role in Windows and VMware administration. Deep hands-on expertise in: Windows Server administration (AD, GPO, DNS, DHCP, Failover Clustering). VMware vSphere, including ESXi, vCenter, snapshots, DRS, and HA. Strong scripting and automation skills using PowerShell or equivalent. Experience with monitoring, backup, and disaster recovery tools like Veeam, SolarWinds, vRealize, or equivalent. Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls, VPN). Excellent customer-facing communication, problem-solving, and collaboration skills. Familiarity with ITIL practices, especially incident, change, and problem management. Preferred Skills & Certifications: VMware Certified Professional (VCP) or Microsoft Windows Server certification (e.g., AZ-800/AZ-801 or MCSA). Experience in hybrid environments with cloud integration (Azure/AWS). Exposure to infrastructure automation or infrastructure-as-code (IaC) tools like Ansible, Terraform. Knowledge of compliance frameworks such as ISO 27001 or NIST is an added advantage. Show more Show less

Job Description: Role: IT Project Delivery Engineer Experience Required: 5–6 years (Level 3+ experience) Qualification: MCA/ B.Tech/ B.E/BCA Location: Udaipur (Relocation: Candidate must be willing to relocate to Udaipur, Rajasthan) Salary: 8 to 14 LPA Notice Period: 15 days or less We are seeking a skilled IT Project Delivery Engineer to join our team. The ideal candidate will possess a deep understanding of delivering IT implementation and migration projects, focusing on key technologies. As part of our IT team, you will be responsible for ensuring the successful setup, implementation, and migration of systems in the following areas: Technical Skills: Lead implementation and migration projects across various platforms and technologies. Deploy and configure Microsoft Server Technologies (including Server 2016, 2019, 2022). Set up, manage and optimise VMware ESXi and Hyper-V environments Configure and Administer MS 365 Platforms, including SharePoint, OneDrive, and MS Teams. Lead and carry out migration projects, including email, Data and Microsoft server migrations. Carry out P2V and V2V MS Server Migration. Implement Veeam Backup & Replication Technologies for data protection. Configure and maintain Network Firewalls, including Fortigate, Draytek, and Unifi Ubiquiti. Role & responsibilities Strong technical expertise in setting up and migrating Microsoft technologies and cloud platforms. Hands-on experience with VMWare ESXi, Hyper-V, and Network Firewall solutions and MS36 suite Solid understanding of backup technologies, specifically Veeam. Strong problem-solving skills and attention to detail. Excellent communication skills and the ability to work well within a team. Ability to manage multiple projects simultaneously while meeting deadlines. Proven experience in delivering IT implementation and migration projects. Desirable Skills: Certifications in relevant technologies (Microsoft, VMWare, Veeam, etc.). Knowledge of ITIL or other project management methodologies. Experience with cloud-based migrations and infrastructure setup. Job Nature: Full Time Show more Show less

This role is responsible for managing and supporting IT infrastructure with a strong focus on virtualization (VMware/Hyper-V), backup and recovery systems, Azure cloud services, systems monitoring (SolarWinds), and enterprise storage (NetApp). The ideal candidate will ensure system reliability, availability, and performance across on-premises and cloud environments. IT Operations & Infrastructure Support: Maintain day-to-day IT operations and ensure availability of business-critical systems. Troubleshoot and resolve system, network, and infrastructure issues. Monitor system performance and proactively identify potential issues. Virtualization (VMware/Hyper-V): Manage and maintain VMware vSphere and Microsoft Hyper-V environments. Perform virtual machine provisioning, migrations, and resource optimization. Ensure high availability and disaster recovery configurations are in place. Cloud Services (Azure): Deploy, manage, and support Azure resources including VMs, storage, networking, and backups. Work with Azure Active Directory, Azure Monitor, and related services. Implement cost optimization and security best practices in cloud environments. Requirements Backup & Recovery: Administer enterprise backup solutions (e.g., Veeam, Commvault, or similar). Manage backup schedules, perform recovery testing, and ensure data protection compliance. Monitor backup jobs and troubleshoot failures promptly. Monitoring (SolarWinds): Configure and maintain SolarWinds monitoring tools. Create and manage dashboards, alerts, and reports. Provide proactive support and performance tuning based on monitoring insights. Storage Management (NetApp): Maintain and administer NetApp storage systems (ONTAP, SnapMirror, SnapVault, etc.). Allocate and manage LUNs, volumes, and shares. Monitor storage health, capacity, and performance. Soft Skills: Strong analytical and troubleshooting skills. Ability to prioritize tasks and handle multiple projects simultaneously. Excellent communication and documentation skills. Team player with a proactive, problem-solving attitude. Relevant certifications (e.g., VMware VCP, Microsoft Azure Administrator, NetApp Job Opening ID RRF_5382 Job Type Permanent Industry IT Services Date Opened 05/06/2025 City Pune City Province Maharashtra Country India Postal Code 411001

Description: Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies: Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, o Veeam Backup and Replication 9/ 9.5/ o Zerto backup o Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities: Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. ABOUT THE BUSINESS: MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.

We are looking for an experienced Technical/Solutions Architect with deep expertise in enterprise product development and backup and recovery software solutions. The ideal candidate will have hands-on experience in Python development, and strong domain knowledge of enterprise-grade backup solutions such as Veeam, Commvault, and Veritas. Key Responsibilities: Design and develop robust backup and restore software for virtualized environments (e.g., VMware, Hyper-V), NAS devices, and cloud-based storage systems. Utilize AI tools during software development to enhance code quality, automate testing, optimize algorithms, or improve development workflows. Implement advanced features such as incremental backups, deduplication, compression, and encryption. Integrate backup solutions with major cloud platforms (AWS, Azure, Google Cloud) and proprietary cloud infrastructure. Collaborate with cross-functional teams to ensure seamless integration with existing product suite. Troubleshoot and resolve complex technical issues related to backup and recovery processes. Stay current on industry trends and emerging technologies to drive innovation in backup solutions. Required Qualifications: 5+ years of professional experience in developing backup-specific software for enterprise environments. Proven expertise in backup solutions for virtual machines (VMware, Hyper-V), NAS, and local-to-cloud or hybrid storage systems. Experience using AI tools (e.g., code generation, automated debugging, or optimization tools) to enhance software development processes. Strong programming skills in languages such as C++, Python, Java, or Go. Experience with backup protocols and technologies (e.g., VSS, CBT, RMAN, NDMP). Familiarity with cloud storage APIs and platforms (AWS S3, Azure Blob Storage, Google Cloud Storage). Knowledge of data deduplication, compression, and encryption techniques. Strong problem-solving skills and ability to work in a fast-paced, on-site environment. Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience). Preferred Qualifications: Experience with containerized environments (Docker, Kubernetes) and their backup requirements. Familiarity with enterprise-grade backup software (e.g., Veeam, Commvault, Veritas). Knowledge of disaster recovery and business continuity planning. Experience with performance tuning and optimization of large-scale backup systems. Contributions to open-source backup or storage projects are a plus.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA BE/BTECH with 7 years of experience in Linux administration for enterprise clients. Troubleshooting Investigate and resolve complex Linux-related issues (e.g., system crashes, performance degradation). Analyze logs (e.g., syslogs, kernel logs) to identify root causes. Utilize debugging tools (e.g., gdb, strace) to troubleshoot applications. System Administration Manage Linux systems (RHEL, CentOS, Ubuntu) across multiple environments (dev, prod). Configure and maintain Linux services (e.g., SSH, DNS, DHCP). Implement security measures (e.g., firewalls, access controls). Performance Optimization Monitor system performance using tools (e.g., top, htop, sar). Optimize system resources (CPU, memory, disk) for improved performance. Implement tuning parameters for enhanced system efficiency. Scripting and Automation Develop scripts (Bash, Python) for automation and efficiency. Security and Compliance Ensure system security and compliance with regulatory requirements. Implement security patches and updates. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems. Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation – Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues – Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts – Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements – Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies – Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers – Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements – Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients – Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team – Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation – Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. We are currently seeking a Talent Acquisition Partner to join our Recruitment team in Pune on a 1.5-year fixed contract. As part of our team, you will be responsible for recruiting top technical professionals for Veeam products. Your tasks will include: Manage end-to-end talent acquisition process, from sourcing to offer acceptance Collaborate closely with Hiring Managers to develop and execute tailored recruitment strategies Manage open positions in Greenhouse ATS, ensuring accuracy and timeliness Deliver weekly progress reports and conduct market intelligence analysis What we expect from you: Proven track record in full-cycle technical recruitment, with a focus on R&D roles Proficiency with applicant tracking systems (ATS) and sourcing platforms In-depth knowledge of IT recruitment trends, challenges, and best practices Strong analytical skills for data-driven decision making Ability to thrive independently in a fast-paced, agile environment Excellent verbal and written communication skills Sufficient proficiency in English to effectively communicate with international teams Will be an advantage: University degree in HR, Business, or a related field Passion for continuous learning, particularly in recruitment We offer: Family Medical Insurance Annual flexible spending allowance for health and well-being Life insurance Personal accident insurance Employee Assistance Program A comprehensive leave package, including parental leave Meal Benefit Pass Transportation Allowance Daycare/Childcare Allowance Veeam Care Days – additional 24 hours for your volunteering activities Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program Please note: If the applicant is permanently located outside Pune, India, Veeam reserves the right to decline the application. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. Show more Show less

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Responsibilities: Responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks Understands who the stake holders at the customer and at partner, what matters to them, and work backwards. Cold call customers with lapsed support, with the goal to reactivate support. Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s Clearly communicate and sell complicated offers, internally and externally Accurate forecasting, business analysis and sharing insights Assisting customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resolution) Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction) Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) Impeccable Salesforce hygiene Manages inbound Renewal inquiries though different Renewals portals Prioritize workload in order to meet all KPIs, goals and objectives. Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings Overachieves target quota Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base Requirements: Minimum of 1-3 years relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals Proven track record of overachievement of quota and KPIs Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas Ability to work in a semi-autonomous and fast-paced environment High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls Experience compiling, querying, analyzing and reporting data Proficiency with SalesForce.com Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. Show more Show less

Job Description- System Engineer An experienced and motivated System Engineer to oversee and manage a range of functions related to Vessel IT Infrastructure. This role will involve direct responsibility for System Monitoring & Alerts on Sophos, SOP Documentation, Monitoring Patch Management, Backup Exercises, Co-ordinate Penetration testing. The successful candidate will play a key role in ensuring the reliability, security, and efficiency of our Vessel security Operations, reporting to group information Security manager in Singapore. To ensure a seamless transition and effective integration of the candidate into the work operations required knowledge transfer will be conducted at the location. Roles & Responsibilities: Formulate, develop, implement, comply, and enforce IT related policies, processes, guidelines, protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses. Familiarity with tools such as ConnectWise, Sophos, Rapid 7, Freshdesk (Ticketing System), OneNet, and similar platforms is advantageous. Deal with Tier 2/3 problem-solving in a timely efficient manner Lead the creation, review, and maintenance of Standard Operating Procedures (SOPs) related to IT operations. Ensure documentation is up-to-date, accessible, and aligns with industry best practices. Execute a vulnerability management strategy across all environments as directed by the group, coordinate with vendor for implementations and validate successful implementation. Plan, execute, and assess regular backup and disaster recovery exercises to maintain data integrity and system resilience. Continuously refine backup strategies and disaster recovery plans based on exercise outcomes. Mentor, and fostering a culture of collaboration and continuous improvement. Provide guidance, set objectives, conduct performance evaluations, and promote professional growth.

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Roles and Responsibilities Windows Server Administration Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system performance monitoring. Troubleshoot and resolve server-related issues to ensure minimal downtime. Implement and maintain backup, disaster recovery, and failover solutions. Monitor server health using tools like Microsoft System Center or other monitoring solutions. Active Directory Management Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. Implement Group Policy Objects (GPOs) to enforce security and administrative standards. Ensure the security of AD by configuring account policies, auditing, and monitoring. Manage user accounts, groups, and permissions in AD. Plan and execute AD migrations, upgrades, and restructuring. Integrate and manage Azure Active Directory and hybrid environments. Security and Compliance Apply best practices for securing Windows Servers and AD environments. Implement and manage role-based access control (RBAC). Monitor and respond to security incidents and vulnerabilities. Ensure compliance with organizational policies and regulatory requirements. Conduct regular audits of server and AD configurations. Documentation and Reporting Maintain accurate documentation for server configurations, AD structures, and processes. Provide regular reports on system performance, incidents, and compliance metrics. Develop and update runbooks, guides, and SOPs for server and AD operations. Leadership and Collaboration Assist in planning and executing IT infrastructure projects. Provide technical guidance and training to junior administrators. Collaborate with cross-functional teams to achieve business goals. Qualifications and Skills Required Skills Total 5+ year of experience Must be willing to work in any shifts Proven experience in managing Windows Server environments (2012 and above). Expertise in Active Directory management and troubleshooting. Proficiency with PowerShell for automation and scripting. Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with security frameworks (e.g., MFA, PKI, and identity management). Familiarity with virtualization technologies such as Hyper-V or VMware. Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Preferred Skills Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. Knowledge of ITIL practices for incident and change management. Experience with Microsoft System Center (SCCM, SCOM). Understanding of DevOps principles and tools for CI/CD. Experience with backup solutions like Veeam or Commvault. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and in a team environment. Attention to detail and a proactive approach to system management. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

About the Role Hiring on behalf of a leading data centre enterprise for the role of Windows Server Administrator . This is a fantastic opportunity for a skilled IT professional who thrives in high-availability, mission-critical environments and has hands-on expertise with Windows Server systems, Active Directory, and virtualisation platforms. Key Responsibilities Install, configure, and manage Windows Server OS (2012/2016/2019/2022) and related infrastructure. Administer Active Directory , Group Policy , DNS , DHCP , and WSUS . Perform routine maintenance: patch management, system updates, backups, and health checks. Monitor server performance, analyse logs, and ensure data centre stability and uptime. Troubleshoot and resolve system, hardware, and networking issues. Support and maintain virtualised environments (e.g., VMware, Hyper-V). You can implement IT security best practices, including firewall management and access controls. Maintain accurate documentation: SOPs, asset inventories, and configuration logs. Collaborate with cross-functional teams on infrastructure upgrades and system migrations. Provide Tier 2/3 technical support and participate in on-call rotations for incident response. Must-Have Qualifications Bachelor's degree in IT, Computer Science, or equivalent experience. 3–5 years of experience in Windows Server administration in a production or data center environment. Solid understanding of Active Directory , Group Policies , and core Windows Server features. Familiar with hardware platforms like Dell , HPE , or Lenovo , including iDRAC/iLO tools. Strong PowerShell scripting skills for task automation. Basic knowledge of networking (TCP/IP, DNS, DHCP). Experience working with ITIL-aligned incident and change management workflows. Preferred Qualifications Microsoft Certifications : MCSA, MCSE, AZ-800/801. Experience with cloud or hybrid environments (Azure/AWS). Knowledge of SAN/NAS storage, backup solutions (e.g., Veeam, Commvault). Prior exposure to 24x7 mission-critical or Tier 3/4 data centers. Show more Show less

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less