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Niit Learning Systems
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US Voice Process || Night Shift || HRO

US Voice Process || Night Shift || HRO

Niit Learning Systems

0 - 2 years

0 - 1 Lacs

Kolkata

Posted:3 weeks ago| Platform:

Apply

Skills Required

Customer Care BPO BBA BCOM Customer Service CSR Cce Backend Operations Voice Process Voice Support CSA fresher Customer Support CSE Client Servicing customer service representative Us Voice Process Customer Handling International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is Hiring: Customer Service Specialist HRO Process

Location:

One side cab facility

Evening /Night Shifts

Freshers can also apply

Interested candidates can reach out directly at Jasleen.2.Kaur@niitmts.com (7042458078)

Role: Customer Service Specialist

Eligibility:

B.Com, B.A., BBA, BHM, B.Sc,

Key Responsibilities:

Handle customer queries through phone calls with professionalism and empathy
Deliver timely and accurate services, meeting defined productivity and quality benchmarks
Aim for first-contact resolution and maintain high customer satisfaction
Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores
Document all interactions accurately and follow up when required
Identify opportunities for process improvements and contribute to operational efficiency
Ensure consistent attendance and adherence to company policies

Required Skills & Experience:

Excellent verbal and written communication skills
Basic computer proficiency and knowledge of MS Office

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