0 - 5 years
2 - 3 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Title: Service Manager Company: ZINQ Electronics Pvt. Ltd. Location: 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Website: www.zinq.in Requirements: Postgraduate degree in Engineering, Business Administration, or a related field. Proven leadership and team management skills. Strong problem-solving and communication abilities. Experience with CCTV, FAS, ACS, BMS , or related systems is a strong advantage. Familiarity with service management tools and documentation best practices. Willingness to travel to client sites as needed. Job Summary: ZINQ Electronics is looking for an experienced Service Manager to lead our technical service team, ensuring top-tier after-sales support, customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate should bring leadership capabilities and a technical backgroundpreferably in electronic security or automation systems. Key Responsibilities: Lead, train, and supervise the technical service team. Establish and monitor service processes for customer satisfaction and SLA compliance. Manage escalations and complex technical issues. Coordinate with project, sales, and support departments for smooth service delivery. Plan and oversee preventive maintenance and AMC contract obligations. Maintain service records, team KPIs, and technical documentation. Monitor and review team performance regularly. Manage inventory of spare parts and service tools. Ensure safety and regulatory compliance during all service activities. Build and maintain strong client relationships for long-term engagement. How to Apply: Please confirm your interview attendance via email at careers@zinq.in or call us at 9820343217 .
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