77 Troubleshooting Skills Jobs - Page 2

We are looking for a passionate and highly self-motivated individual to work primarily Senior L2 and L3 Support Engineer who should have a good understanding of the relationship between Active Directory and AZURE directory service. Provident fund

Job Title : PLC Programmer Location : Faridabad Job Type : [Full-Time] Experience : [3+ Years] Industry : Machine Manufacturing/Industrial Automation Job Summary : We are seeking an experienced Siemens PLC Programmer to design, develop, and maintain automation solutions for our manufacturing systems. The ideal candidate will have hands-on experience programming Siemens PLCs, troubleshooting industrial control systems, and integrating hardware and software to optimize machine performance. Key Responsibilities : PLC Programming : Develop and program Siemens PLC systems (e.g., S7-300, S7-1200, S7-1500) using TIA Portal or STEP 7. Create, modify, and debug ladder logic, function blocks, and structured text. HMI/SCADA Integration : Design and configure HMIs (e.g., WinCC, TIA Portal HMI) for intuitive operator interfaces. Develop SCADA systems for real-time monitoring and control. System Commissioning : Commission and test automation systems at the factory and customer sites. Troubleshoot and resolve issues during installation and commissioning. System Design : Collaborate with electrical and mechanical engineers to define system architecture. Interpret electrical schematics and integrate I/O modules, sensors, and actuators. Maintenance & Troubleshooting : Provide technical support for existing Siemens PLC systems. Perform preventive maintenance and resolve breakdown issues. Documentation : Prepare detailed project documentation, including control logic, wiring diagrams, and operator manuals. Maintain version control of PLC programs and configurations. Customer Interaction : Liaise with customers to understand automation requirements and deliver tailored solutions. Train customer staff on system operation and troubleshooting. Compliance : Ensure adherence to safety standards, including ISO, CE, and industry-specific regulations. Key Qualifications : Education : Bachelors degree in Electrical Engineering, Automation, Mechatronics, or related field. Relevant certifications in Siemens automation are a plus. Experience : 3+ years of experience in programming Siemens PLCs and HMIs. Hands-on experience with Siemens automation software (TIA Portal, STEP 7, WinCC). Technical Skills : Strong knowledge of industrial communication protocols (e.g., PROFIBUS, PROFINET, MODBUS). Familiarity with drives (e.g., SINAMICS), servo motors, and motion control. Understanding of PID control loops and process automation. Soft Skills : Excellent problem-solving and troubleshooting abilities. Strong communication and teamwork skills. Ability to work independently and manage multiple projects. Other Requirements : Willingness to travel for on-site commissioning and customer support. Familiarity with other PLC brands (e.g., Allen-Bradley, Mitsubishi) is a bonus. Why Join Us? Opportunity to work on cutting-edge automation projects. Collaborative and innovative work environment. Competitive compensation package and benefits. Continuous learning and professional development.

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

Pre-Sales Activities : 1) Give a Pre-Sales Technical Demo & a standard presentation to Customer showing the capability of Creo Software 2) Have one to one interaction with Customer and capture their requirement according to their work profile and then deliver a Customized Technical Demo showing how Creo Software can help them in their design work . 3) Technical help for the Sales Executives to close the Sales deals 4) Proactive in mapping the customer, provide value based approach in proposing new solutions based on customer vertical Post-sales Activities : 1) Configuration / Installation of Creo Software at Customer End 2) Providing Training at Customer premises according to the requirement of Customer 3) Provide technical solutions for the queries raised by Customer ( At Customer premises or through remote sessions ) 4) Regularly visit all customers & maintain a good relationship with Customer and help for up selling and cross selling purpose

Mandates before applying - - Need immediate joiners to 15 days notice candidates only. - For Freshers - There will be a bond of 1 year - Should have 2-wheeler & willing to travel on-site. - For freshers- Should have a cheque. - Should have all the educational certificates and id proofs. You may share your c.v. at - nilofar@in.experis.com Job Overview: A field service engineer in the oil and gas industry plays a critical role in ensuring the efficient and reliable operation and maintenance of equipment and machinery at various work sites. Field Service Engineers are expected to possess strong technical expertise, problem-solving skills, and the ability to work efficiently in dynamic and challenging environments. They should also demonstrate excellent communication and interpersonal skills to interact effectively with customers, team members, and other stakeholders. Additionally, a thorough understanding of relevant industry regulations, safety rules, and compliance requirements is crucial for this role. Job Responsibilities: On-Site Maintenance and Repairs: Conduct regular inspections, maintenance, and repairs on a wide range of oil and gas equipment, including fuel dispensers and other types of equipment at retail outstations like Petrol pumps, to ensure their optimal performance and minimize downtime. Troubleshooting: diagnosing and troubleshooting complex technical issues that may arise during the operation of equipment, utilizing a deep understanding of the specific systems and processes involved in our industry. Installation and Commissioning: Assisting with the installation, configuration, and commissioning of new equipment (fuel dispensers and other types of equipment at retail outstations like Petrol pumps), ensuring that it operates according to specified guidelines and safety standards. Customer Support: Providing technical support and guidance to clients or customers, addressing their concerns, and offering solutions to maximize the efficiency and safety of their operations. Safety Compliance: Ensuring that all work performed adheres to industry safety standards and regulations and identifying potential safety hazards or risks to prevent accidents and promote a secure working environment. Documentation and Reporting: maintaining detailed records of service activities, including maintenance schedules, repairs performed, and any modifications made, and providing comprehensive reports to supervisors or management as required. Training and Knowledge Sharing: Attending training sessions or workshops to enhance the understanding of equipment operations, maintenance procedures, and safety protocols. Field Operations Coordination: Collaborating with other team members, including engineers, technicians, and project managers, to coordinate field operations, prioritize tasks, and ensure timely and effective resolution of technical issues. Adherence to Company Policies: Following company policies and protocols, including those related to quality control, health, safety, and environmental protection, to uphold the organization's reputation and maintain high operational standards.

Respond to customer through phone/ email inquires w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support Hands-on experience working with ticketing tools and SLA governed environment Required Candidate profile High proficiency in using computers. Technical troubleshooting/ debugging experience, Hardware Embedded System

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Job Description: As a Customer Care Executive for the Inbound US Voice Process with a focus you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Position Title: Technical Support Engineer Business Function : Technical Support (US Voice Tech Support) Job Location : Gurugram Desired Candidate Profile: 0 to 4 Years of International voice experience. Any Technical Graduate fresher may apply for Gurugram location. US Shift Timing Roles and Responsibilities Good Troubleshooting Knowledge Network Troubleshooting Windows OS / Software Installation, password reset Technical bent of mind to isolate a problem quickly Troubleshooting of desktop/laptop and gadgets Email configuration Password reset Desired Candidate Profile Candidate should have completed Graduation Customer service approach Candidate should be comfortable with US shifts timings/24*7 Tech Support voice process. Excellent communication skills Voice Process Immediate Joiner Preferred or who can join us in a weeks time . We offer: 1. Chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally. 2. An opportunity to work as part of a dynamic, ambitious and international team in an informal and pleasant working environment. Interested candidates can share updated resume along with below mentioned details to kumar.prince@incedoinc.com Total experience Ok with Voice Process Technical Voice Experience Current & expected CTC Current location Ok to relocate. Comfortable working in night (24*7) shifts Comfortable working from Office Comfortable with one way cab Regards, Prince Kumar

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Required Candidate profile Excellent written and oral communication skills in English language. Proficiency in Hindi speaking is an added advantage. Strong computer knowledge with basic typing speed ( 20 wpm) required. Perks and benefits Paid Time Off. Flexible Work Arrangements.

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Required Candidate profile Excellent written and oral communication skills in English language. Proficiency in Hindi speaking is an added advantage. Strong computer knowledge with basic typing speed ( 20 wpm) required. Perks and benefits Paid Time Off. Flexible Work Arrangements.

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data / application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends and escalating them through the Problem Management process. Coordinating decision-making and communication of critical, emergency break fix work by chairing conference calls and publishing formal communication. This includes working with business unit aligned IT teams to coordinate critical business events. (i.e. emergency changes). Work with all IT teams in an effort to improve the overall stability of the production environment Producing metrics for daily, weekly, and monthly circulation with focus on kpi s, trending, and analysis for IT groups and Management.Skills Required: Excellent communication skills (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Client focus and ownership - use of own initiative and a proactive approach to work. 3 + years of work experience in incident/problem Management.

Windows 11 with strong technical skill to install Configure & troubleshoot operating system issues by analyzing System Event logs/ system behavior performing various updates/ upgrades instead of just formatting the machine Access Registry various.

Essential Qualification Should have a Masters Degree in Science/Bachelors in Engineering/Technology Should have 4+ years Experience in Drone/Aviation Sector Should have 1+ year’s Experience as a Remote Pilot Instructor Should be DGCA certified Rotocraft Small and Medium Remote Pilot Instructor Should have good communication skills (English speaking is mandatory). Desired Qualification Should have Knowledge on Drone maintenance and trouble shooting Should have knowledge in RPTO training and Operations. Should have knowledge on UAV operations. Job Description Should conduct theory, simulator, and field training for both small and medium class. Should be responsible for conducting incident and accident free training. Should ensure the training has been conducted as per the TPM. Should ensure that all the logs are maintained properly.

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

Position Overview : We are looking for a highly motivated and enthusiastic Individual for Customer Support representative role for our US clients infrastructure management. You will be responsible to provide online assistance to US customers related to form submissions. Being a customer care representative, is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills : • Excellent Interpersonal skills • Strong problem-solving skills and attention to detail. • Eagerness to learn and adapt to new technologies. • Ability to work well in a team and independently. • Analytical and troubleshooting skills. • Knowledge about internet browsers EDGE, Mozilla and Firefox • Basic understanding of Operating systems (windows) Education and/or Experience : • Any qualifications. • 1-3 years of experience and Freshers can also apply. • This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Shift timing and working hours : • Night shifts and Rotational shifts • 5 Days working in a week

Engineer should be responsible in Testing and Commissioning activities of Control and Relay Panels for Power System Protections at Substations, Generating Plants, Industries, Solar Plants, etc. Required Candidate profile Engineer should be ready to travel across India. Our Office is in Bangalore, depending upon the location of the project engineer has to travel across India. Work will be always at site locations.

Hiring in bulk for International/domestic Process Noida & Gurgaon Fresher/Experience Travel/Customer service/ Technical Support/Sales Sal Upto 6.5LPA Immediate joining Excellent communication For Further details- Call/WhatsApp Amrita-8178483737 Required Candidate profile Candidate must be oaky with #Rotational shifts and offs #Work from office/Hybrid #Excellent communication skills #Immediate Joiners

Technical Support executive Requirements: Any graduate can apply Excellent communication Skill & Team player Troubleshooting knowledge Only Immediate joiner 5 days working rotational shifts & offs Cab facility CTC-30k-37k Perks and benefits Cab facility Pf

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Video Conferencing Support, Desktop /software Application L1 Support Local system related issues like Outlook, PDF, Internet etc. Access management Partial, Application related Information