Advanced Technical Support Print Solutions

As an experienced professional in the field, you will be applying advanced subject matter knowledge to solve complex business issues, positioning yourself as a subject matter expert. Your contributions towards the development of new ideas and methods will be frequent, as you work on intricate problems that require in-depth evaluation of multiple factors. You will often lead functional project teams, participate in cross-functional initiatives, and represent the organization to external customers/clients, showcasing your expertise. Your role will involve exercising significant independent judgment within established policies and practices to determine the best methods for accomplishing work and achieving objectives. Additionally, you will play a crucial part in providing direction and guidance to process improvements and policies, and you may engage in training sessions to upskill peers or stakeholders. Key Responsibilities: - Successfully resolve technical issues from internal and external businesses, end users, and proactive notification systems. - Respond to inquiries related to service, product, technical aspects, and customer relations, providing clarity on features, specifications, and repairs of current and discontinued products. - Proactively assist businesses and end users to avoid or minimize problem occurrences. - Mentor and guide other employees, offering direction and guidance for process improvements. - Represent and lead an HP team in various customer-facing settings and collaborate with both internal and external stakeholders. Your Education & Experience: - First Level University degree in Engineering or Technical field, with 5-7 years of experience in relevant technologies and customer environments. - Familiarity with communication protocols, network protocols, cloud infrastructure, Microsoft Internet Information Services (IIS), security concepts, wireless networking, and more. - Relevant industry qualifications are advantageous. Preferred Certifications: - SQL database experience, cloud knowledge (Azure, AWS, GCP), programming/scripting familiarity, Active Directory knowledge, and more. Key Knowledge & Skills: - Excellent verbal and written communication skills. - Advanced troubleshooting capabilities in a technical environment. - Strong analytical and problem-solving skills. - Proficiency with software and hardware knowledge, including HP products. - Superior customer service skills with experience in phone and remote support. Why HP Australia - Australian Market Leader across PC & Print, with a diverse and inclusive culture. - Recognized globally as an Employer of Choice and certified as a Great Place to Work. - Offers wellness programs, flexible work environment, and supportive team culture. - Encourages career growth for Aboriginal and Torres Strait Islander individuals. If you believe your experience aligns with this opportunity and are eager to contribute your expertise, we encourage you to apply today and become a part of our dynamic team at HP Australia.,