33 Travel Domain Jobs

US Travel Sales, consultant, Voice process (PPC, Meta Call) Delhi NCR We are looking for US, UK Travel Sales consultant Exp in PPC/Meta Calls Min 1Year Experience in Travel sales/ Flight sales Salary up to 75k+ Incentive Immediate Joiner only Required Candidate profile US/UK Travel Sales Consultants (PPC/Meta Calls) Perks and benefits Perks and Incentives

Requirement for Cruise Consultant Location Noida, Gurugram Salary upto 65k + unlimited incentives Min 1yr of experience required Both sides cab meal 5 days of working Us process Rotational shift off Required Candidate profile Requirement for Cruise Consultant Perks and benefits Perks and Benefits

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested candidates can apply directly or share their resume on sonam.singh1@igtsolutions.com

We are looking for Business Analyst with Travel domain expertise and also who worked on below functional areas Basic of travel domain& Travel Services Business Model&Travel Advisory Agent driven business Discounts Memberships Pricing Good communication and requirement gathering

Roles and Responsibilities Manage a team of travel agents to achieve sales targets and provide excellent customer service. Handle international ticketing, airline process, US process, aviation, shrinkage, and tourism queries. Ensure timely resolution of passenger complaints and issues related to travel bookings. Oversee Amadeus, Galileo systems for efficient processing of international tickets. Monitor team performance metrics such as productivity, quality standards, and attrition rates. Contact - 9594690866 (Neelam Shah) neelam.shahu@teleperformance.com

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Contact Person: Nidhi Rastogi 8630322833 Interested candidates can apply directly or share their resume on nidhi.rastogi@igtsolutions.com

Hiring for International blended process Salary upto 38,000 CTC Incentives upto 12,000 Work from office Cabs available 5 days working Call or Whatsapp Hamzah @ 78894 76660

- Job profile : Customer Care Executive - Process : Domestic Voice Process - 5 days working and 2 week offs - Rotational Shifts and offs - Both side cab facilities - Salary : Freshers - 22.5K in hand, Experienced : upto 32K in hand Required Candidate profile - Graduation mandatory - Excellent English speaking candidates required

- Job profile : Customer Care Executive - Process : Domestic Voice Process - 5 days working and 2 Week Offs - Rotational Shifts and Offs - Both side cab facilities - Salary : Freshers - 22.5k in hand, Experienced : Depending upon the experience Required Candidate profile - Graduation mandatory - Excellent English speaking candidates required - Presence of mind required

Responsibilities: * Collaborate with airlines on reservations, fares, and ticketing. * Must have experience on PPC calls. *Excellent and fluent English comm skills Intrested candidates drop your cv on simran.hr@aceflighthub.com Contact: 8077757573 Travel allowance Marriage & childbirth gifts Over time allowance Annual bonus Sales incentives Performance bonus Referral bonus Leave encashment

Responsibilities: Acquire hotel/resort clients Conduct client meetings & calls Generate leads & do cold calling Build strong client relationships Meet sales targets Support partnerships & sales growth Hindi fluency is mandatory

Responsibilities: Work in an Agile environment and adhere to all QA best practices. Create and maintain test plans that will complement the Product Owners user stories. Perform Functional, Integration, Regression, Re- testing and contribute to automation. Analyse product requirements and ensure the testing strategy is aligning a risk-based test approach mitigating risk exposure within all phases of testing. Write test cases and scenarios from the requirements/designs, manage bug tracking, perform Test Analysis and Reporting. Active cooperation/collaboration with the teams across geographic locations (Europe, Americas). Collaborate effectively with technical and non-technical stakeholders. Identify and communicate cross-functional development timelines to predict dependencies and minimize potential blockers. Ideal Candidate: Bachelors degree in computer science, Information Systems or equivalent. 2 5 years of strong experience in QA. Time zone flexibility to work with colleagues/stakeholders in Europe (primarily) & Americas. Strong theoretical knowledge of software testing theory and deep understanding of the quality assurance processes. Hands-on experience in low-level test case creation, test plans, and traceability matrix. Exposure to travel domain, testing experience of GDS or booking creation systems will be an added advantage. Azure DevOps Test Plan usage as a test management system is a plus. Familiarity with Microsoft Dynamics is a plus. Experience in business requirements analysis and review of technical documentation. Proactive test approach and ability to perform integration and functional testing. Understanding of software development Infrastructure & CI/CD processes. Experience with requirements testing and acceptance testing. Proficient with software development lifecycle (SDLC) methodologies such as Agile, QA methodologies, defect management system, and documentation. Ability to create functional automation scripts using any Object-oriented language-based framework (Playwright).

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on sonam.singh1@igtsolutions.com

Hiring : Hire candidates as per client and process requirements across all communication parameters Training Performance : End-to-end responsibility for training deliverables including throughput, certification, and early production performance Training Interventions : Conduct interventions during process training and nesting Training Review : Conduct detailed daily reviews of new hire training Reporting : Ensure timely and accurate sharing of all training reports with internal stakeholders and clients Content Creation : Conduct Training Need Identification (TNI) and modify the pre-process training plan accordingly Knowledge Management : Ensure floor agents receive timely monthly checks, floor refreshers, etc. Stakeholder Management : Manage internal communication with peers, stakeholders, and clients Coordination : Plan and execute training interventions during process training and nesting TNI & Refreshers : Identify agent strengths and areas for improvement, and create concrete work plans Intervention Planning : Create intervention plans based on TNI, including SBS, one-on-one coaching, briefings, classroom sessions, and on-floor activities Special Role Requirements : Excellent written and verbal communication skills Bilingual proficiency in English and German Willingness to work in a 24x7 environment (5 days a week with non-weekend offs) Proficiency in MS Office Travel-ready Qualifications : Under Graduate / Graduate Should have experience/knowledge in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo) preferred Background in Customer Service/Travel processes, preferably with a TMC (Travel Management Company) Work Experience : Travel Experience: 3+ years Training Experience: 2+ years in training functions Corporate travel experience is required

hiring Passionate Travel Sales Consultants PPC calls Team Leader - Spanish Travel Sales Consultant-English and Spanish Travel Sales experience is a Must. Sec-18, Gurgaon Meals Provided Both Side Cabs If interested share your CV @7042131682

Requirement date – 01 Jun ’25 Soft Skill Requirements • Graduate in any stream with rich Airline/Travel domain experience (minimum 12+ years) • Experience in managing large accounts and multiple team leaders Required Candidate profile • Experience in successfully managing stringent client SLAs and KPIs • Knowledge of MS Office and other standard desktop applications • Analytical skills and experience in managing multiple customers

International Travel Voice Customer Service Process Gurgaon location Any grad./undergrad. with 1 yr exp. can apply 5 days working 2 roster off Night Shifts Both side cabs Extra Inc. Salary-upto 31k in hand + 3500 miv + inc.= 34.5 k Kashish-9910738003 Required Candidate profile Candidates must have super excellent communication skills. Candidates must be comfortable working in night shifts from office. Candidates must be an immediate joiner. Perks and benefits Both side cabs Upto 4k allowance Extra Inc. MIV

6 days working Day shift for females until 8 PM; Rotational for males Graduate from any field Open to freshers and experienced For fresher upto 25k CTC & for experience upto 31k CTC Location - Pune HR Devel - 9352928701

Quality Analyst (Data Annotation) Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on Nidhi Rastogi 8630322833 nidhi.rastogi@igtolutions.com

Good understanding of loyalty program structure, features, tier levels, points accumulation, redemption, partner benefits and reward structures. Create plans and strategies to retain customers through rewards. , Required Candidate profile Graduate in any stream with rich Airline/Travel domain experience (min 12+ yrsWell versed with standard Industry applications and GDS (Amadeus, Galileo, Sabre, Exp of managing large accounts

Job Description - Responsibilities Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Required skills and qualifications Four or more years of project management experience Experience in developing web technologies and software platforms for maximum usability Strong attention to deadlines and budgetary guidelines Proven success working with all levels of management Strong written and verbal communication skills Excellent presentation skills Should have knowledge of ttravel domain Exps- 10yrs to 15yrs Location - Greater Noida Notice Period - Immediate Joiner to 20Days

Role & responsibilities Gather functional requirements for flight/hotel booking modules. Write BRDs and FRDs for developers and QA teams. Act as bridge between OTA operations team and tech teams. Design UAT scenarios for GDS integration and payment flows Preferred candidate profile Strong understanding of OTA flow: flight > booking > payment > issue Familiarity with PNR lifecycle, refund types (full/partial), tax handling Tools: Jira, Confluence, MS Visio, Excel

Key Responsibilities: Handle US-based customer inquiries related to flight reservations, bookings, and itinerary planning. Book international flight tickets using GDS systems (Amadeus). Provide accurate fare quotes, manage reservations, and handle changes, cancellations, and reissues. Maximize sales opportunities by upselling additional travel services. Meet and exceed sales targets while maintaining high levels of customer satisfaction. Stay updated with airline policies, fare rules, and industry regulations. Manage end-to-end travel services efficiently for US clients, ensuring accuracy and timeliness. Requirements: Minimum 1-6 years of experience in US flight booking/reservation process. Hands-on experience with GDS systems (Amadeus) is mandatory. Excellent communication and sales skills. Strong knowledge of international travel routes, fares, and ticketing processes. Willingness to work in Night Shifts (US Process). Customer-oriented attitude with a professional and confident approach. Job Details: Process: US Travel Sales (Night Shift) Work Days: 5 Days Working Week Offs: Rotational (2 Week Offs) Meal: Complimentary One-Time Meal Provided Transport: Both Side Cab Facility Provided Location: Viman Nagar Salary: [Insert Salary Range if applicable] + Incentives Why Join Us? Work with a reputed and growing travel brand Attractive incentive structure Supportive work environment with career growth opportunities Perks like meal and cab facility

Hiring for Travel Voice process UG/GRAD with Min 6 Months Exp in GDS mandatory Exp 6-18 Months Sal 34k In-hand, 18+ months Sal 50k In-hand Must Have SABRE/WORLDSPAN/Amadeus Knowledge 5 days working, 2 days Rotational offs Cabs in odds hours GGN LOC Required Candidate profile Its a proper voice process, Need Candidates with good Communications skills only, Interested WhatsApp/Call @ Sugandh 9910813775 komal 9811399344 Garvit 9811395422 Sahib 8448577782 Yash 9911862220 Perks and benefits Lucrative Incentives, Great growth opportunities

Position Overview We are seeking a skilled and dynamic professional to join our team as a Delivery/BSME with expertise in airline IT systems. This role involves working closely with airline clients, leveraging technical expertise and strong communication skills to deliver impactful solutions. The ideal candidate will have significant experience in airline IT systems, network planning, and scheduling, with a focus on bridging communication across diverse teams. Consulting experience is a plus, and the role requires up to 50% travel. Key Responsibilities Collaborate with airline clients to understand and address their IT and business needs, particularly in Network Planning and Scheduling (Scheduling, Slot Management, Alliances, Forecasting, Fleet Optimization). Troubleshoot and resolve issues related to complex IT solutions, ensuring seamless system performance and client satisfaction. Work effectively with disparate teams, facilitating clear communication and bridging information gaps to drive project success. Develop and deliver presentations to stakeholders, articulating technical solutions and business impacts with clarity. Leverage working knowledge of airline IT systems to support implementation, optimization, and maintenance of critical systems. Contribute to consulting engagements, providing insights and recommendations to enhance operational efficiency (consulting experience preferred but not mandatory). Ensure high-quality delivery of solutions while adhering to project timelines and client expectations. Qualifications Education : Bachelors degree in a relevant field (e.g., Computer Science, Information Technology, Aviation Management, or equivalent). Experience : Minimum 5 years of experience working with airline IT systems . At least 2 years of experience in Network Planning and Scheduling departments at airlines, with exposure to Scheduling, Slot Management, Alliances, Forecasting, and Fleet Optimization, OR equivalent experience with a major consulting organization. Proven experience troubleshooting complex IT solutions. Consulting experience is a bonus. Demonstrated ability to work with diverse teams, effectively bridging communication and information gaps. Skills : Excellent communication and presentation skills (mandatory). Strong working knowledge of IT systems, particularly in the airline industry. Ability to manage multiple stakeholders and deliver solutions in a fast-paced environment. Proficiency in analyzing and resolving technical and operational challenges. Travel : Willingness to travel up to 50% or less, as required by project needs.