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12.0 - 22.0 years

20 - 25 Lacs

Gurugram, Mumbai (All Areas)

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Requirement date – 01 Jun ’25 Soft Skill Requirements • Graduate in any stream with rich Airline/Travel domain experience (minimum 12+ years) • Experience in managing large accounts and multiple team leaders Required Candidate profile • Experience in successfully managing stringent client SLAs and KPIs • Knowledge of MS Office and other standard desktop applications • Analytical skills and experience in managing multiple customers

Posted 4 weeks ago

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1.0 - 6.0 years

3 - 4 Lacs

Gurugram

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International Travel Voice Customer Service Process Gurgaon location Any grad./undergrad. with 1 yr exp. can apply 5 days working 2 roster off Night Shifts Both side cabs Extra Inc. Salary-upto 31k in hand + 3500 miv + inc.= 34.5 k Kashish-9910738003 Required Candidate profile Candidates must have super excellent communication skills. Candidates must be comfortable working in night shifts from office. Candidates must be an immediate joiner. Perks and benefits Both side cabs Upto 4k allowance Extra Inc. MIV

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0.0 - 5.0 years

3 - 3 Lacs

Pune

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6 days working Day shift for females until 8 PM; Rotational for males Graduate from any field Open to freshers and experienced For fresher upto 25k CTC & for experience upto 31k CTC Location - Pune HR Devel - 9352928701

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2.0 - 5.0 years

2 - 5 Lacs

Gurugram

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Quality Analyst (Data Annotation) Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on Nidhi Rastogi 8630322833 nidhi.rastogi@igtolutions.com

Posted 1 month ago

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15.0 - 25.0 years

55 - 60 Lacs

Mumbai, Gurugram

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Good understanding of loyalty program structure, features, tier levels, points accumulation, redemption, partner benefits and reward structures. Create plans and strategies to retain customers through rewards. , Required Candidate profile Graduate in any stream with rich Airline/Travel domain experience (min 12+ yrsWell versed with standard Industry applications and GDS (Amadeus, Galileo, Sabre, Exp of managing large accounts

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10.0 - 15.0 years

15 - 20 Lacs

Greater Noida

Hybrid

Job Description - Responsibilities Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Required skills and qualifications Four or more years of project management experience Experience in developing web technologies and software platforms for maximum usability Strong attention to deadlines and budgetary guidelines Proven success working with all levels of management Strong written and verbal communication skills Excellent presentation skills Should have knowledge of ttravel domain Exps- 10yrs to 15yrs Location - Greater Noida Notice Period - Immediate Joiner to 20Days

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2.0 - 4.0 years

0 - 3 Lacs

Ahmedabad

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Role & responsibilities Gather functional requirements for flight/hotel booking modules. Write BRDs and FRDs for developers and QA teams. Act as bridge between OTA operations team and tech teams. Design UAT scenarios for GDS integration and payment flows Preferred candidate profile Strong understanding of OTA flow: flight > booking > payment > issue Familiarity with PNR lifecycle, refund types (full/partial), tax handling Tools: Jira, Confluence, MS Visio, Excel

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1.0 - 6.0 years

3 - 8 Lacs

Pune

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Key Responsibilities: Handle US-based customer inquiries related to flight reservations, bookings, and itinerary planning. Book international flight tickets using GDS systems (Amadeus). Provide accurate fare quotes, manage reservations, and handle changes, cancellations, and reissues. Maximize sales opportunities by upselling additional travel services. Meet and exceed sales targets while maintaining high levels of customer satisfaction. Stay updated with airline policies, fare rules, and industry regulations. Manage end-to-end travel services efficiently for US clients, ensuring accuracy and timeliness. Requirements: Minimum 1-6 years of experience in US flight booking/reservation process. Hands-on experience with GDS systems (Amadeus) is mandatory. Excellent communication and sales skills. Strong knowledge of international travel routes, fares, and ticketing processes. Willingness to work in Night Shifts (US Process). Customer-oriented attitude with a professional and confident approach. Job Details: Process: US Travel Sales (Night Shift) Work Days: 5 Days Working Week Offs: Rotational (2 Week Offs) Meal: Complimentary One-Time Meal Provided Transport: Both Side Cab Facility Provided Location: Viman Nagar Salary: [Insert Salary Range if applicable] + Incentives Why Join Us? Work with a reputed and growing travel brand Attractive incentive structure Supportive work environment with career growth opportunities Perks like meal and cab facility

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1.0 - 6.0 years

3 - 5 Lacs

Gurugram

Work from Office

Hiring for Travel Voice process UG/GRAD with Min 6 Months Exp in GDS mandatory Exp 6-18 Months Sal 34k In-hand, 18+ months Sal 50k In-hand Must Have SABRE/WORLDSPAN/Amadeus Knowledge 5 days working, 2 days Rotational offs Cabs in odds hours GGN LOC Required Candidate profile Its a proper voice process, Need Candidates with good Communications skills only, Interested WhatsApp/Call @ Sugandh 9910813775 komal 9811399344 Garvit 9811395422 Sahib 8448577782 Yash 9911862220 Perks and benefits Lucrative Incentives, Great growth opportunities

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8.0 - 12.0 years

15 - 25 Lacs

Mumbai, Bengaluru, Delhi / NCR

Hybrid

Position Overview We are seeking a skilled and dynamic professional to join our team as a Delivery/BSME with expertise in airline IT systems. This role involves working closely with airline clients, leveraging technical expertise and strong communication skills to deliver impactful solutions. The ideal candidate will have significant experience in airline IT systems, network planning, and scheduling, with a focus on bridging communication across diverse teams. Consulting experience is a plus, and the role requires up to 50% travel. Key Responsibilities Collaborate with airline clients to understand and address their IT and business needs, particularly in Network Planning and Scheduling (Scheduling, Slot Management, Alliances, Forecasting, Fleet Optimization). Troubleshoot and resolve issues related to complex IT solutions, ensuring seamless system performance and client satisfaction. Work effectively with disparate teams, facilitating clear communication and bridging information gaps to drive project success. Develop and deliver presentations to stakeholders, articulating technical solutions and business impacts with clarity. Leverage working knowledge of airline IT systems to support implementation, optimization, and maintenance of critical systems. Contribute to consulting engagements, providing insights and recommendations to enhance operational efficiency (consulting experience preferred but not mandatory). Ensure high-quality delivery of solutions while adhering to project timelines and client expectations. Qualifications Education : Bachelors degree in a relevant field (e.g., Computer Science, Information Technology, Aviation Management, or equivalent). Experience : Minimum 5 years of experience working with airline IT systems . At least 2 years of experience in Network Planning and Scheduling departments at airlines, with exposure to Scheduling, Slot Management, Alliances, Forecasting, and Fleet Optimization, OR equivalent experience with a major consulting organization. Proven experience troubleshooting complex IT solutions. Consulting experience is a bonus. Demonstrated ability to work with diverse teams, effectively bridging communication and information gaps. Skills : Excellent communication and presentation skills (mandatory). Strong working knowledge of IT systems, particularly in the airline industry. Ability to manage multiple stakeholders and deliver solutions in a fast-paced environment. Proficiency in analyzing and resolving technical and operational challenges. Travel : Willingness to travel up to 50% or less, as required by project needs.

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4.0 - 9.0 years

6 - 16 Lacs

Chennai

Work from Office

Manage online travel platforms & tools, Administer travel solution software, Troubleshoot IT issues and handle automation , Manage platform, CI/CD with GitHub Actions, CloudWatch, S3 AWS (Mumbai), Cognito, API Gateway, WAF, IAM Java (Spring Boot), MySQL, ClickHouse, MongoDB Angular (Web), Ionic (Mobile) Handle CRM/database management functionality, user access & dataRole & responsibilities

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5 - 8 years

12 - 22 Lacs

Pune, Bengaluru

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Ltimindtree Hiring for Business Analyst in Hospitality domain. Exp- 5 to 8 yrs Location- Pune/Bangalore Notice period -0 to 30 days Mandatory Skills : BA with Hospitality domain, background of AWS Cloud and Big data if interested Pls share below details along with cv-Richa.Srivastava@ltimindtree.com Total Experience- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Current Company- Date of Birth- Passport size photo- Pan no- Availability for interview(Mention date &Time)- Job Description- Need a strong hands-on Business Analyst with deep domain knowledge proficient in managing business requirements documenting use cases and excellent communicator Should have 5 years of exclusive experience in Hospitality domain andor Revenue Management Systems RMS including dynamic pricing demand and supply pricing parameters cancellation and demand forecasting This mandatory Should have background of AWS Cloud and Big data landscape technologies Should have ability to query database to understand the data flows Responsible for interaction with business users including eliciting comprehensive business requirements and use cases and recommending appropriate solutions Deliver precise functional specifications to include detailed overviews workflows business rules interface design and definitions data analysis and data mapping to users and development teams

Posted 2 months ago

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1 - 6 years

2 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

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Salary : upto 40k Exp : 1-3 yrs Candidate have atleast 1-2 yrs of work experience in travel domain /industry Interested candidates can call Ruchika @9650997623 Required Candidate profile excellent communication skills

Posted 2 months ago

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1 - 4 years

3 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Travel Process- Voice Location- Gurgaon 5 days working, 2 offs Graduate with 6 months/ Ug with 1 year exp Upselling/ Retention experience preferred Excellent communication skills Salary Upto 38k ctc + PLI Both Side cabs GDS Experience mandatory Required Candidate profile Contact to apply HR Ridhi- 817828056

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4 - 8 years

6 - 12 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Description: QA Engineer (Web and Mobile Applications) Location: Mumbai Job Type: Full-time Experience Level: 4-8 years we're looking for a talented Automation Testing Engineer with 3-4 years of experience to join us in ensuring the quality and reliability of our web and mobile applications. Role Overview: As an Automation Testing Engineer, you will be responsible for developing and maintaining automated test scripts for both web and mobile applications. You will work closely with the development team to ensure that software releases are thoroughly tested, high-performing, and free of bugs. You will play a key role in improving the overall efficiency of the testing process by automating repetitive tasks and ensuring that we meet our quality objectives. Key Responsibilities: Automation Test Script Development: Design, develop, and maintain automated test scripts for web and mobile applications (iOS/Android) using industry-standard tools and frameworks such as Selenium, Appium, or similar.• Test Planning and Execution: Collaborate with cross-functional teams to identify test requirements, design automation frameworks, and execute test cases.• Continuous Integration: Integrate automated test suites into CI/CD pipelines using tools such as Jenkins or similar.• Performance Testing: Create and execute performance tests to ensure the applications meet required performance standards.• Defect Tracking: Identify, document, and track defects in test management tools (e.g., JIRA) and work with development teams to ensure timely resolution.• Test Reporting: Generate detailed test reports that highlight the results of automated test runs, including issues found and recommendations for improvements.• Collaboration and Communication: Work with product managers, developers, and other stakeholders to understand product requirements and ensure the highest quality standards are maintained throughout the development process.• Continuous Improvement: Stay updated with the latest testing tools, trends, and best practices in automation and propose innovative solutions to improve the quality assurance process. Required Skills and Qualifications: Experience: At least 4 years of hands-on experience in automation testing for both web and mobile applications.• Tools and Technologies: o Strong experience with Selenium WebDriver , Appium , JUnit , TestNG , and REST Assured for web and mobile automation.o Experience with CI/CD tools such as Jenkins or similar.o Familiarity with performance testing tools like JMeter o Working knowledge of version control tools such as SVN , Git .• Mobile Testing: Proficiency in mobile automation frameworks for both Android and iOS (e.g., Appium or similar).• Languages: Strong proficiency in programming/scripting languages such as Java and JavaScript .• Understanding of Agile: Experience working in Agile environments, including test case design, sprint planning, and retrospectives.• Defect Management: Familiarity with defect tracking tools such as JIRA or similar.• Strong Analytical Skills: Ability to analyze requirements and design appropriate test cases and scenarios.• Problem Solving: Ability to identify problems and devise efficient solutions.• Communication: Strong verbal and written communication skills to collaborate with teams and stakeholders. Education: Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).

Posted 2 months ago

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2 - 5 years

4 - 6 Lacs

Noida, Gurugram, Jaipur

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Voice chat process 5 days working Night rotational shifts Experience mandate in Travel process (GSD) Amadeus Tool good knowledge Location - Jaipur Salary - up to 50,000 CTC + 5k TA + Incentive 10k Need immediate joiner Vishii - 9166959816

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1 - 6 years

3 - 8 Lacs

Mysuru, Bengaluru

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Need Min 1 Yr-10 Yrs max exp Into travel domain Grad mandatory Good Comms Skilled in - Travel booking, Reservation, Cancellation, GDS, Amadeus, Refund Immediate Joiner only Both Side Cab Location- Bangalore Please Contact - 8527345807 Komal

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2 - 5 years

4 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Greetings from KVC CONSULTANTS LTD. We are hiring for International Travel Voice Process for an MNC in Gurgaon. Job Description Process:- -- International Travel Process Eligibility :-Graduates with minimum 2 years of International Travel Experience. Salary :- Salary upto Rs 4.90 LPA (Hike based on last drawn salary) 5 days working Boths side Cabs Other Perks and Benefits FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . MAHVISH 9628373766 SIMRAN 9821182647 RIYA 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Posted 2 months ago

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