44 Travel Domain Jobs

The candidate will play a crucial role in the pre-sales cycle, contributing actively by conducting research and analysis on the latest trends in the Business Process Outsourcing domain for Contact Center, Healthcare, and Travel Clients. You will be responsible for identifying problem statements, devising effective solutions, and enhancing research materials as needed. Additionally, you will be expected to deliver impactful presentations, collaborate with senior executives, formulate research agendas, and assist clients and internal teams in addressing strategic business services and technology-related challenges. This position requires an individual contributor who can exhibit ownership, a hands-on approach, adept multitasking skills, attention to detail, proactive behavior, and proficiency in stakeholder management competencies. Key Requirements: - Substantial experience in the Contact Center, Healthcare, or Travel domain - Minimum of 10 years of overall work experience in a blend of International BPO and/or consulting settings - At least 4-6 years of core experience specifically in the Contact Center, Healthcare, or Travel sectors - Proficiency in written and oral communication, strong analytical abilities, and exceptional presentation creation skills - Proficient in MS Word, Excel, MS Visio, and Powerpoint Roles and Responsibilities: 1. Domain Knowledge: Possess in-depth domain expertise in the Contact Center, Healthcare, or Travel industry 2. Due Diligence: Conduct thorough assessments of requirements through documentation review and gathering intelligence 3. Solution Design: Develop comprehensive solutions for Contact Center, Healthcare, or Travel pursuits customized to specific requirements 4. Collaboration: Lead collaboration efforts with internal functions to gather inputs essential for constructing solutions 5. Documentation: Maintain detailed documentation for pursuit submissions, including deal brief, bid plan, solution summary, proposal document, pricing file (if necessary), and lessons learned 6. Bid Management: Take charge of pursuit activities during proposal development and submission, providing regular updates to internal stakeholders 7. Pricing: Oversee the pricing strategy for Contact Center, Healthcare, or Travel solutions submitted for pursuits 8. Collaterals: Develop differentiated solutions and offerings collaterals for White Papers and Blogs 9. Best Practices: Stay abreast of industry best practices and emerging trends in Contact Center, Healthcare, or Travel technology and customer service.,

Join a leading British airline's support team in Noida Grads & Undergrads eligible Minimum 1 year of Travel Experience required Salary upto 40K CTC + 4.4k Attendance & 4.4k Night Allowance Blended process Contact: Mehak 9711412250 Whatsapp your cv Required Candidate profile Good Communication Skills req Must have 1year of Travel industry experience Walk-in Interviews | Immediate Joinings Only Must be comfortable with 24x7 shifts with rotational week offs Noida location

- Job profile : Customer Care Executive - Experienced candidates only - Process : international Voice Process - 5 days working and 2 week offs - Rotational Shifts and offs - Both side cab facilities - Salary - upto 35k ctc - Unlimited incentives Required Candidate profile - Excellent English speaking candidates required

Hiring for international blended process min 1 yr. of exp. required in travel domain US shifts 5 days working both sides cab salary - 35k in hand along with perks & incentives call or message 7838922243 ritikamalik.imaginators@gmail.com Required Candidate profile excellent communication skills required immediate joiners only need hands on experience in travel process/domain should have good understanding airline ticketing & GDS

- Job profile : Customer Care Executive - Process : Domestic Voice Process - 5 days working and 2 week offs - Rotational Shifts and offs - Both side cab facilities - Salary : Freshers - 22.5K in hand, Experienced : upto 32K in hand Required Candidate profile - Graduation mandatory - Excellent English speaking candidates required

Hiring for British Airways (Captive unit) Salary upto 5 LPA Need min. 1 yr exp in Travel Domain Both grad & undergrad can apply Both side cabs Rotational shifts and offs Need good knowledge of GDS Contact Nandni @ 7291098048 Perks and benefits Insurance Staff Travel, Discounted Flight

Min. 6 months of Inter. voice exp - Salary: 34k in hand / 38k CTC - 5 days working - excellent coms. - Rotational shifts - 1 side cab & 1 side shuttle - Grads only & U-grad only if more than 1 year of exp - Virtual Interviews

Min. 6 months of Inter. voice exp - 5 days working - excellent coms. - Rotational shifts - 1 side cab & 1 side shuttle - Grads only & U-grad only if more than 1 year of exp - Virtual Interviews

Min. 6 months of International Travel Exp is mandatory - Salary: 34k in hand / 38k CTC - 5 days working - Travel Knowledge - Rotational shifts - 1 side cab & 1 side shuttle - Grads only & U-grad only if more than 1 year of exp - Virtual Interviews

Min. 6 months of International Travel Exp is mandatory - 5 days working - Travel Knowledge - Rotational shifts - 1 side cab & 1 side shuttle - Grads only & U-grad only if more than 1 year of exp - Virtual Interviews

US Travel Sales, consultant, Voice process (PPC, Meta Call) Delhi NCR We are looking for US, UK Travel Sales consultant Exp in PPC/Meta Calls Min 1Year Experience in Travel sales/ Flight sales Salary up to 75k+ Incentive Immediate Joiner only Required Candidate profile US/UK Travel Sales Consultants (PPC/Meta Calls) Perks and benefits Perks and Incentives

Requirement for Cruise Consultant Location Noida, Gurugram Salary upto 65k + unlimited incentives Min 1yr of experience required Both sides cab meal 5 days of working Us process Rotational shift off Required Candidate profile Requirement for Cruise Consultant Perks and benefits Perks and Benefits

Role & Responsibilities We are looking for an experienced Product Manager with 48 years of experience in the travel industry to lead product strategy and roadmap execution. The ideal candidate will have a solid understanding of global distribution systems (GDS), supplier integrations, and the airline and hotel content ecosystem. You will: Define and manage the product roadmap for features related to travel content, booking workflows, and supplier integrations. Own product specifications for GDS (Sabre, Amadeus, Travelport), aggregators, and direct airline/hotel APIs. Collaborate with engineering teams to manage agile sprints, prioritize backlogs, and deliver high-quality features on time. Gather and synthesize feedback from customers, stakeholders, and internal teams to drive product decisions. Monitor product performance and lead optimization initiatives. Partner cross-functionally with supplier relations, sales, and operations to align product capabilities with business goals. Stay up to date with trends like NDC, ONE Order, virtual payments, and dynamic pricing models. Preferred Candidate Profile 3–5 years of experience in travel technology, preferably B2B platforms or SaaS products Strong hands-on experience with GDS systems and supplier APIs Deep understanding of airline and hotel content, fare types, ancillaries, and booking processes Technical fluency and the ability to write clear, actionable product specifications Comfortable working in agile environments and using tools like Jira, Confluence, and Figma Strong communication, analytical, and organizational skills If you’re passionate about transforming business travel through scalable technology products, we’d love to connect with you.

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested candidates can apply directly or share their resume on sonam.singh1@igtsolutions.com

We are looking for Business Analyst with Travel domain expertise and also who worked on below functional areas Basic of travel domain& Travel Services Business Model&Travel Advisory Agent driven business Discounts Memberships Pricing Good communication and requirement gathering

Roles and Responsibilities Manage a team of travel agents to achieve sales targets and provide excellent customer service. Handle international ticketing, airline process, US process, aviation, shrinkage, and tourism queries. Ensure timely resolution of passenger complaints and issues related to travel bookings. Oversee Amadeus, Galileo systems for efficient processing of international tickets. Monitor team performance metrics such as productivity, quality standards, and attrition rates. Contact - 9594690866 (Neelam Shah) neelam.shahu@teleperformance.com

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Contact Person: Nidhi Rastogi 8630322833 Interested candidates can apply directly or share their resume on nidhi.rastogi@igtsolutions.com

Hiring for International blended process Salary upto 38,000 CTC Incentives upto 12,000 Work from office Cabs available 5 days working Call or Whatsapp Hamzah @ 78894 76660

- Job profile : Customer Care Executive - Process : Domestic Voice Process - 5 days working and 2 week offs - Rotational Shifts and offs - Both side cab facilities - Salary : Freshers - 22.5K in hand, Experienced : upto 32K in hand Required Candidate profile - Graduation mandatory - Excellent English speaking candidates required

- Job profile : Customer Care Executive - Process : Domestic Voice Process - 5 days working and 2 Week Offs - Rotational Shifts and Offs - Both side cab facilities - Salary : Freshers - 22.5k in hand, Experienced : Depending upon the experience Required Candidate profile - Graduation mandatory - Excellent English speaking candidates required - Presence of mind required

Responsibilities: * Collaborate with airlines on reservations, fares, and ticketing. * Must have experience on PPC calls. *Excellent and fluent English comm skills Intrested candidates drop your cv on simran.hr@aceflighthub.com Contact: 8077757573 Travel allowance Marriage & childbirth gifts Over time allowance Annual bonus Sales incentives Performance bonus Referral bonus Leave encashment

Responsibilities: Acquire hotel/resort clients Conduct client meetings & calls Generate leads & do cold calling Build strong client relationships Meet sales targets Support partnerships & sales growth Hindi fluency is mandatory

Responsibilities: Work in an Agile environment and adhere to all QA best practices. Create and maintain test plans that will complement the Product Owners user stories. Perform Functional, Integration, Regression, Re- testing and contribute to automation. Analyse product requirements and ensure the testing strategy is aligning a risk-based test approach mitigating risk exposure within all phases of testing. Write test cases and scenarios from the requirements/designs, manage bug tracking, perform Test Analysis and Reporting. Active cooperation/collaboration with the teams across geographic locations (Europe, Americas). Collaborate effectively with technical and non-technical stakeholders. Identify and communicate cross-functional development timelines to predict dependencies and minimize potential blockers. Ideal Candidate: Bachelors degree in computer science, Information Systems or equivalent. 2 5 years of strong experience in QA. Time zone flexibility to work with colleagues/stakeholders in Europe (primarily) & Americas. Strong theoretical knowledge of software testing theory and deep understanding of the quality assurance processes. Hands-on experience in low-level test case creation, test plans, and traceability matrix. Exposure to travel domain, testing experience of GDS or booking creation systems will be an added advantage. Azure DevOps Test Plan usage as a test management system is a plus. Familiarity with Microsoft Dynamics is a plus. Experience in business requirements analysis and review of technical documentation. Proactive test approach and ability to perform integration and functional testing. Understanding of software development Infrastructure & CI/CD processes. Experience with requirements testing and acceptance testing. Proficient with software development lifecycle (SDLC) methodologies such as Agile, QA methodologies, defect management system, and documentation. Ability to create functional automation scripts using any Object-oriented language-based framework (Playwright).

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on sonam.singh1@igtsolutions.com

Hiring : Hire candidates as per client and process requirements across all communication parameters Training Performance : End-to-end responsibility for training deliverables including throughput, certification, and early production performance Training Interventions : Conduct interventions during process training and nesting Training Review : Conduct detailed daily reviews of new hire training Reporting : Ensure timely and accurate sharing of all training reports with internal stakeholders and clients Content Creation : Conduct Training Need Identification (TNI) and modify the pre-process training plan accordingly Knowledge Management : Ensure floor agents receive timely monthly checks, floor refreshers, etc. Stakeholder Management : Manage internal communication with peers, stakeholders, and clients Coordination : Plan and execute training interventions during process training and nesting TNI & Refreshers : Identify agent strengths and areas for improvement, and create concrete work plans Intervention Planning : Create intervention plans based on TNI, including SBS, one-on-one coaching, briefings, classroom sessions, and on-floor activities Special Role Requirements : Excellent written and verbal communication skills Bilingual proficiency in English and German Willingness to work in a 24x7 environment (5 days a week with non-weekend offs) Proficiency in MS Office Travel-ready Qualifications : Under Graduate / Graduate Should have experience/knowledge in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo) preferred Background in Customer Service/Travel processes, preferably with a TMC (Travel Management Company) Work Experience : Travel Experience: 3+ years Training Experience: 2+ years in training functions Corporate travel experience is required