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Transition Manager

Transition Manager

Guidehouse

10 - 14 years

0 Lacs

chennai tamil nadu

Posted:21 hours ago| Platform: Shine logo

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Skills Required

project management stakeholder engagement communication negotiation itil pmp prince2 sharepoint confluence smartsheet servicenow bpo it service management

Work Mode

On-site

Job Type

Full Time

Job Description

The Transition Manager is responsible for planning, coordinating, and executing end-to-end transitions of projects, services, or operations from the client or incumbent teams to internal or outsourced delivery teams. You will ensure seamless knowledge transfer, minimal disruption to business, adherence to timelines, and achievement of service readiness for steady-state operations. You will develop and maintain detailed transition project plans, timelines, and milestones. Additionally, you will establish and run the transition governance model, including status reporting, issue tracking, and risk management. It will also be your responsibility to define and monitor KPIs and success criteria for each transition stage. As the single point of contact for all transition-related communication across client, internal, and third-party stakeholders, you will manage expectations and ensure alignment with business and strategic goals. Regular status reviews and executive updates will be conducted by you to keep all stakeholders informed. Designing and implementing a robust knowledge transfer plan, including job shadowing, SOP creation, and documentation handover, will fall under your purview. You must ensure all necessary business, technical, and process knowledge is accurately captured and transitioned. Coordinating hiring, onboarding, and training of transition resources will be essential. You will need to ensure that resource ramp-up aligns with project timelines and scope requirements. Proactively identifying, assessing, and mitigating risks that may impact transition timelines or quality will be crucial. You will maintain an issue tracker and drive resolution through appropriate escalation channels. Supporting budget planning and tracking transition-related costs is another key responsibility. You must ensure that transitions are delivered within approved financial parameters. Driving the setup of tools, systems, access, and infrastructure required for the new team or service environment will be part of your role. You will liaise with IT and security teams for system readiness and compliance. Before handover to steady-state operations, you will ensure all exit and entry criteria are met. You will facilitate service acceptance testing, sign-offs, and operational readiness assessments, and provide hyper care support post-transition if required. In summary, the Transition Manager role requires proven experience in managing complex transitions or transformations, strong project management and stakeholder engagement skills, excellent communication, presentation, and negotiation abilities, the ability to work in matrixed and multicultural environments, and knowledge of ITIL, PMP, or transition frameworks is an advantage. A bachelor's degree in Business, Operations, or a related field (MBA preferred), along with 10+ years of experience in project or transition management roles, is necessary. Additionally, certifications such as PMP, PRINCE2, or ITIL are desirable, as well as experience with tools like SharePoint, Confluence, Smartsheet, or ServiceNow, and exposure to BPO, shared services, or IT service management environments.,

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Transition Manager