Trainer - Life Insurance

3 - 5 years

4 - 5 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello,

Greeting from Kotak Life Insurance!

Neptune Element, Thane

Job Role - Trainer

Sangita Mandal (8369252270)

'kli.sangita-manadal@kotak.com'

  • Collaborate with supervisors and team leaders to implement training programs and initiatives to enhance agent performance.
  • Conduct engaging and interactive training sessions (classroom, on-the-job, and virtual) tailored to business requirements.
  • Monitor training effectiveness through feedback, assessments, and performance data; make continuous improvements where required.
  • Monitor calls to assess agent performance.
  • Evaluate call recordings for quality assurance and compliance with established standards.
  • Provide constructive feedback and coaching to agents based on evaluation results.
  • Identify areas for improvement in call handling, customer service skills, and product knowledge.
  • Conduct regular call audits of to ensure compliance with regulatory requirements and share reports.

Job Specifications

  • Preferably MBA/ Graduation
  • Work Experience in Years: 3-5 Years in Training
  • Skills: Good communication & interpersonal skills required.

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Kotak Life Insurance logo
Kotak Life Insurance

Insurance

Jaipur

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