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Kotak Life Insurance
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Trainer - Life Insurance

Trainer - Life Insurance

Kotak Life Insurance

3 - 5 years

4 - 5 Lacs

Thane

Posted:1 week ago| Platform:

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Skills Required

Product Training Insurance Training Trainer Sales Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello,

Greeting from Kotak Life Insurance!

Neptune Element, Thane

Job Role - Trainer

Sangita Mandal (8369252270)

'kli.sangita-manadal@kotak.com'

Collaborate with supervisors and team leaders to implement training programs and initiatives to enhance agent performance.
Conduct engaging and interactive training sessions (classroom, on-the-job, and virtual) tailored to business requirements.
Monitor training effectiveness through feedback, assessments, and performance data; make continuous improvements where required.
Monitor calls to assess agent performance.
Evaluate call recordings for quality assurance and compliance with established standards.
Provide constructive feedback and coaching to agents based on evaluation results.
Identify areas for improvement in call handling, customer service skills, and product knowledge.
Conduct regular call audits of to ensure compliance with regulatory requirements and share reports.

Job Specifications

Preferably MBA/ Graduation
Work Experience in Years: 3-5 Years in Training
Skills: Good communication & interpersonal skills required.

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