Tracxn - Product Specialist (3 - 6 years)

Job Description

About Tracxn: Tracxn is a leading market intelligence platform for private company data, serving Venture Capitalists, Private Equity Firms, Investment Banks, and Corporates. With a strong global footprint, Tracxn tracks over millions of companies across various sectors to provide deep insights and help clients make data-driven decisions. About the Role: As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment. Key responsibilities: API Proficiency Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization Work with the product team to see if the client requirements can be solved Technical Sales Support Own the sales pipeline of clients interested in the API offering Work closely with the prospects to understand their needs and integration requirements Assist in crafting technical aspects of sales proposals and presentations Client Onboarding Assist clients in testing API integrations in a sandbox environment Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client Post-Integration Assistance Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise Offer guidance on optimizing API usage and integrating new features or updates Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs Requirements: Bachelor's degree in Engineering with 3 to 6 years of work experience Good understanding of how to work with APIs Data transformation Prior experience in customer-centric roles is desirable What we offer: Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics Candid culture. We encourage asking questions over making assumptions Managers willing to invest in your growth.