Title French Language Expert

We are seeking multiple Customer Support Executives to cater to the US & Europe Markets. As a Customer Support Executive, your primary objective will be to ensure high levels of customer satisfaction. You will engage with customers via emails, social media, and calls in a professional manner. It is crucial to possess strong listening skills and effectively manage multiple tasks simultaneously. If you have a successful track record in customer service and are passionate about delivering exceptional support, we encourage you to apply for this position. Responsibilities - Gain a comprehensive understanding of the company's products and services. - Assist customers through email ticketing, social media platforms, and phone calls to address and resolve complaints and inquiries. - Furnish customers with detailed information to meet their needs. - Maintain detailed records of all customer interactions for future reference. - Conduct training sessions for new employees to enhance their customer service skills. - Deliver exceptional customer service to ensure high levels of satisfaction. - Follow up with customers to provide additional information or support. - Collect feedback from customers to improve services. - Negotiate terms and conditions with customers effectively. Requirements - Bachelor's degree in Business Administration or a related field. - Minimum of 3 years of experience as a Customer Support Executive or in a similar customer service role. - Excellent verbal and written communication skills. - Strong problem-solving abilities with a customer-centric approach. - Ability to prioritize tasks, meet deadlines, and manage time effectively. - Proficient in negotiation and sales techniques. - Outstanding interpersonal and organizational skills. - Exceptional phone etiquette and active listening skills. - Quick learner with the ability to make sound decisions promptly.,