Telesales Executive

Position : Tele Sales Executive

Location: Palarivattom, Ernakulam

Employment Type: Full‑time, Permanent

Role Overview

As a Tele Sales Executive, you’ll be the initial touchpoint for prospective students and their parents, combining empathetic academic counselling with consultative sales. Your goal will be to transform leads into enrolled students by thoroughly understanding their aspirations and offering the appropriate Xylem Learning programs.

Primary Responsibilities

• Make outbound calls to prospective students and parents using our lead database.
• Conduct academic counselling—assessing student needs, goals, and challenges to recommend suitable courses.
• Clearly present information about course content, structure, fees, schedules, and benefits.
• Build trust and rapport through solution-oriented, empathetic communication.
• Consistently meet or exceed monthly enrolment targets by converting leads.
• Maintain accurate CRM records—logging interactions, lead status, follow‑ups.
• Collaborate with academic and marketing teams to stay updated on current programs, offers, and campaigns.
• Proactively follow up with prospects to ensure continued engagement and closure.

Qualifications & Experience

• Education: Bachelor’s degree in any discipline (required).
• Experience: Prior background in telesales, tele‑calling, educational counselling, or EdTech preferred—but not required. Freshers with strong communication skills and eagerness to learn are encouraged.

Core Skills & Attributes

• Exceptional verbal communication and interpersonal skills in English and Malayalam.
• Strong active listening and persuasive abilities.
• Quick rapport-building and consultative approach.
• Self‑motivated, upbeat, and target‑oriented mindset.
• Basic familiarity with CRM tools and call‑logging systems is a bonus.
• Resilient and comfortable handling objections and turning challenges into opportunities.

Compensation & Benefits

• Salary: ₹15,000 – ₹20,000 per month (based on experience and performance).
• Performance Bonus: Incentives tied to meeting enrolment targets.
• Employee Benefits: Provident Fund, Paid Sick Leave.
• Training: Ongoing on-the-job training and development opportunities.

Why Join Xylem Learning?

• Make a real impact by helping students and families chart their academic journeys.
• Be part of a supportive, high‑energy team with clear performance goals.
• Develop professional sales and counselling skills in an EdTech environment.
• Enjoy structured incentives and growth potential within a fast-expanding company.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person