Job Summary: We are looking for a detail-oriented and proactive Collections Executive/Officer to manage customer follow-ups regarding overdue payments. The ideal candidate will communicate effectively with individuals and businesses, negotiate repayment terms in line with company policies, and maintain accurate records of all collection activities. Key Responsibilities: Contact customers to notify or remind them of overdue payments. Resolve disputes related to outstanding balances in a professional manner. Negotiate repayment plans within organizational guidelines. Maintain accurate records of communications and payment agreements. Track collection activities and generate reports for management. Collaborate with internal departments to ensure smooth resolution of payment issues. Requirements: Proven experience in collections or a similar customer-facing role. Strong communication and negotiation skills. Ability to handle difficult conversations with empathy and professionalism. Basic knowledge of payment processing and record-keeping. Proficiency in MS Office and CRM tools.

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