Telecaller

Minimum 10+2 OR Graduate in any field.
Additional training in sales or customer service is an advantage.

Job Title: Telecaller

Location: kukatpally, Hyderabad

Job Type: Full-time

Experience: Freshers OR Experience in collections

Salary: 18000 - 21000

Job Summary:

We are looking for a motivated and customer-oriented Telecaller to join our team. The ideal candidate will be responsible for making outbound/inbound calls to potential and existing customers to generate leads, sell products/services, or provide support. The Telecaller should have excellent communication skills, a persuasive approach, and the ability to handle customer queries efficiently.

Key Responsibilities:

Make outbound calls to potential customers to promote products/services.
Answer inbound calls and address customer inquiries or complaints.Maintain a database of customer interactions and update relevant information.Follow up with customers for feedback, sales closures, and relationship management.Meet daily/weekly/monthly targets for calls, leads, or conversions.Provide information about company offerings in a professional and persuasive manner.Work closely with the sales and marketing teams to improve outreach strategies.Handle customer objections and resolve issues in a timely manner.

Key Skills & Requirements:

✔Strong verbal communication and active listening skills.
✔ Ability to build rapport with customers quickly.✔ Basic knowledge of CRM software and data entry.✔ Excellent negotiation and problem-solving skills.✔Patience and ability to handle rejection positively.✔ Multilingual skills (if applicable) are a plus.✔Prior experience in telecalling, sales, or customer service is preferred.

Education & Qualification:

• Qualification : 10+2 OR Graduate
• Experience : Freshers OR Experience in collections (Telecalling)
• Language Proficiency : Good Communication Skills
• VETI 3 in English + Hindi + Telugu / Kannada / Tamil
• Certification : DRA Certification (Mandatory)

Job Type: Full-time

Pay: ₹19,000.00 - ₹22,000.00 per month

Schedule:

• Day shift

Work Location: In person