Telecaller ( Tour n Travels)

1. JD – TeleCaller – Manjeri – Holiday Tour travels

Job Title: Telecaller

Department: Sales / Customer Support
Reporting To: Ops Manager
Employment Type: Full-time

Job Summary:

We are looking for a passionate and persuasive Telecaller to join our Tours & Travel team. The ideal candidate will be responsible for contacting potential customers, explaining our tour packages and services, and converting inquiries into bookings.

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote tour packages and travel services.
• Handle inbound queries and provide complete travel information, including destination, pricing, visa, itinerary, and hotel options.
• Follow up on leads from various marketing platforms and convert them into confirmed bookings.
• Maintain a database of customer interactions, follow-ups, and bookings in CRM or Excel sheets.
• Work closely with the operations and ticketing team to ensure smooth travel arrangements.
• Meet daily/weekly/monthly targets for call volume and bookings.
• Provide excellent customer service and resolve queries or concerns effectively.
• Upsell premium travel packages and cross-sell other services like hotel bookings, visas, and travel insurance.
• Keep updated with new packages, offers, and destinations.

Requirements:

• Proven experience as a Telecaller / Telesales Executive, preferably in a travel agency or tourism sector.
• Good communication skills in English and local languages (Hindi/Malayalam/Tamil, etc., as applicable).
• Strong persuasive skills and ability to close sales over the phone.
• Knowledge of travel destinations, itineraries, ticketing, and visa processes is a plus.
• Proficiency in MS Office and CRM tools.
• Customer-centric approach and problem-solving attitude.
• Minimum qualification: 12th Pass / Graduate in any stream.
• Experience: 0–3 years

Preferred Skills:

• Energetic, confident, and self-motivated
• Patience and persistence
• Target-driven with a go-getter attitude
• Ability to multitask and prioritize work

Salary: ₹10,000 – ₹18,000 (based on experience) + Incentives

Work Timing: 9:30 AM – 6:00 PM

Work Mode: from Office

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift
• Fixed shift

Application Question(s):

• Are you currently in Kerala?
• Are you comfortable for Manjeri location?
• Are you a immediate Joiner?

Work Location: In person