Telecaller ( Tour n Travels)

0 - 3 years

0 Lacs

Posted:2 weeks ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

1. JD – TeleCaller – Manjeri – Holiday Tour travels

Job Title: Telecaller

Department: Sales / Customer Support
Reporting To: Ops Manager
Employment Type: Full-time

Job Summary:

We are looking for a passionate and persuasive Telecaller to join our Tours & Travel team. The ideal candidate will be responsible for contacting potential customers, explaining our tour packages and services, and converting inquiries into bookings.

Key Responsibilities:

  • Make outbound calls to potential and existing customers to promote tour packages and travel services.
  • Handle inbound queries and provide complete travel information, including destination, pricing, visa, itinerary, and hotel options.
  • Follow up on leads from various marketing platforms and convert them into confirmed bookings.
  • Maintain a database of customer interactions, follow-ups, and bookings in CRM or Excel sheets.
  • Work closely with the operations and ticketing team to ensure smooth travel arrangements.
  • Meet daily/weekly/monthly targets for call volume and bookings.
  • Provide excellent customer service and resolve queries or concerns effectively.
  • Upsell premium travel packages and cross-sell other services like hotel bookings, visas, and travel insurance.
  • Keep updated with new packages, offers, and destinations.

Requirements:

  • Proven experience as a Telecaller / Telesales Executive, preferably in a travel agency or tourism sector.
  • Good communication skills in English and local languages (Hindi/Malayalam/Tamil, etc., as applicable).
  • Strong persuasive skills and ability to close sales over the phone.
  • Knowledge of travel destinations, itineraries, ticketing, and visa processes is a plus.
  • Proficiency in MS Office and CRM tools.
  • Customer-centric approach and problem-solving attitude.
  • Minimum qualification: 12th Pass / Graduate in any stream.
  • Experience: 0–3 years

Preferred Skills:

  • Energetic, confident, and self-motivated
  • Patience and persistence
  • Target-driven with a go-getter attitude
  • Ability to multitask and prioritize work

Salary: ₹10,000 – ₹18,000 (based on experience) + Incentives

Work Timing: 9:30 AM – 6:00 PM

Work Mode: from Office

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Schedule:

  • Day shift
  • Fixed shift

Application Question(s):

  • Are you currently in Kerala?
  • Are you comfortable for Manjeri location?
  • Are you a immediate Joiner?

Work Location: In person

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