Telecaller: Female

Job Summary:

We are looking for a confident and motivated Female Telecaller to handle outbound and inbound calls with customers. The ideal candidate will be responsible for generating leads, answering inquiries, explaining products/services, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-centric approach.

Key Responsibilities:

• Make outbound calls to potential or existing customers to inform them about products/services.
• Handle inbound queries in a professional manner and resolve customer concerns efficiently.
• Maintain a database of customer information and call records.
• Follow up on leads and maintain consistent communication with prospects.
• Achieve daily/weekly/monthly call and conversion targets.
• Provide accurate information to customers and guide them through the sales or support process.
• Record and update customer interactions in the CRM system.
• Coordinate with the sales/marketing team to support campaign goals.
• Handle customer objections calmly and professionally.
• Ensure high levels of customer satisfaction through excellent service.

Required Qualifications:

• Minimum High School / Diploma / Bachelor's degree.
• Prior experience as a telecaller, customer service executive, or similar role is preferred.
• Proficiency in local language(s) and basic English (spoken and written).
• Basic computer knowledge (MS Office, CRM tools).
• Pleasant voice and positive attitude.

Key Skills:

• Excellent verbal communication and interpersonal skills.
• Good listening and persuasive ability.
• Patience and emotional intelligence while dealing with customers.
• Target-oriented mindset and ability to handle pressure.
• Time management and organizational skills.

Preferred Attributes:

• Female candidates only, as per role requirements.
• Multilingual capability is an advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person