Tele Collection Executive

Job Title: Tele Collection Executive
Job Description: We are seeking a motivated and organized Tele Collection Executive to join our team. The ideal candidate will be responsible for contacting customers via telephone to collect outstanding debts, provide payment information, and negotiate repayment plans. This role requires a strong understanding of customer service principles and the ability to handle sensitive situations with professionalism and empathy. The candidate will work closely with the finance department to maintain accurate records of customer interactions and payments. Key Responsibilities: - Initiate outbound calls to customers with overdue accounts and remind them of outstanding payments. - Address customer inquiries regarding billing, payment options, and account information. - Negotiate payment arrangements and ensure timely collections while maintaining a positive relationship with customers.  Document all customer interactions and payment agreements in the company’s database.  Collaborate with the finance department to track and report on collection status and progress. - Follow up on promised payments and resolve any discrepancies or customer issues. - Adhere to compliance regulations and company policies regarding collection practices. Skills and Qualifications: - High school diploma or equivalent; additional education in finance or business is a plus. - Previous experience in collections, customer service, or telemarketing is preferred. - Excellent communication and interpersonal skills. - Strong negotiation and problem-solving abilities. - Ability to remain calm under pressure and handle difficult conversations professionally. - Good organizational skills and attention to detail. - Proficiency in using computer systems and office software, such as MS Office and CRM tools. Tools Required: - Telephone and headset for communication. - Computer with internet access for data entry and record-keeping. - CRM software for managing customer accounts and tracking interactions. - Microsoft Office Suite for documentation and reporting.