1150 Technical Writing Jobs - Page 19

Principal Developer will develop SW/HW build-controlled productions releases (Update releases, service packages, maintenance updates, and customer design engineering). Defines product hardware/software evolutions through the creation and release of hardware/software documentation, hardware/software change control management, supplier and customer notifications. Retain technical and design knowledge for assigned products and technologies and provide training to the lower support teams (Tier 2 and Tier 3). Apply and maintain quality standards. Participate in process and tools evolutions and improvements. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. Eight plus years of experience. Expert in C++ and OOPs concepts Experience in Linux, Inter-process communication/Networking and Multithreading. Experience in integrating Open-Source components Good knowledge of SIP, DIAMETER and HTTP It would be nice if you also had: Experience in Cloud and Cloud Native Technologies (Kubernetes (K8s), Docker, Consul, Redis, Helm, Envoy) Good knowledge on IMS/Volte/Networking Domain GIT and Gerrit knowledge Work effectively in a mixed environment and use best practices and knowledge of internal or external business issues to improve products or services. Use advanced analytical skills to solve complex problems. Act as a professional advisor and mentor for staff/workstream/taskforces. May lead projects with small teams, handle day-to-day staff management issues, including resource management and allocation of work. Analyse, design, develop and test products/services/improvements/bug resolutions for integrated hardware/software systems as per customers' requirements. Resolve customer trouble tickets. Diagnose complex problems/issues (EG hardware, software, combination) and provide resolution or recommend corrective actions. Plan technical requirements from customers needs. Develop SW/HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). Define product hardware/software evolutions through the creation and release of hardware/software documentation, hardware/software change control management, supplier and customer notifications.

Responsibilities: Collect the source data and perform technical analysis. Creation or revision of AMM Manual in accordance with the Technical Specification. Good experience in authoring AMM of Airbus programs SA/LR/MB/XWB. Must have worked on Airframe and Systems ATA chapters. Hands-on-experience on the Airbus tools - GIPSY GIDOCA, SAP, ZAMIZ, DACAS, PDMLink. Must have sound knowledge in understanding engineering drawings, specifications and various other engineering documents. Familiar with the standards ATA100 iSpec2200 S1000D and ASD STE100 Guarantee quality and delivery of the work in the given time frame. - Grade Specific Focus on Mechanical Physical Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies) Active Listening Adaptability Analytical Thinking CAD & Digital Twin DesignGenerative Design & Additive Manufacturing Collaboration Material Science and Recycling Process Material ScienceMetals, Composite, Surface and Nanomaterials Problem Solving Product Digital DesignAutoCAD Product Digital DesignAutodesk Fusion 360 Product Digital DesignCATIA V5 Project Management Project Planning Projects & QCT Management, Supplier Management Rapid DynamicsCrash and Vulnerability Risk Management Scope Management Specification and Management Stakeholder Management Static Stress Analysis Static StressPhysics & Simulation Science Strategic Thinking Sustainability-Electrification Sustainability-Green Hydrogen

Support end-to-end AMS Solutioning, Bid Coordination, Proposal and Response development End-to-end solutioning of AMS proactive and reactive (RFx) proposals for multi-practice/capability deals Working with members of Pursuit team, solution teams (technical and functional experts), and other support functions Responsible to drive & work closely with the customer, sales, solutions and delivery team to create winning proposals Support specific initiatives identified and assigned by WinCenter Solution Design Develop and design AMS solutions tailored to client needs, including costing, staffing, and commercial models Technical Leadership Provide technical guidance and leadership in areas such as application modernization Presales Support Engage in presales activities, responding to RFIs/RFPs, and demonstrating solution capabilities Bid Management Participate in Bid Management for all pursuits other than AMS solutions if required Ensure all bid responses and proposals are properly planned, coordinated, and completed in line with the agreed timescales Drive response completion through collaboration with Practices, Sales, Marketing and Other functions specific to the RFI/RFP - Grade Specific Experience in bid managing/solutioning CX pursuits from Tier-1 or Tier-2 IT Services organisation Possess in-depth knowledge of proposal preparation, solutioning and collateral preparation. Standardize project management processes, bid management tools, documentation, and templates Highly organized and willing to take ownership of managing a repository of past proposals, collaterals and other documents created as part of Presales and Proposal development A natural flair for good technical writing and should be able to review technical proposals and solution descriptions Must have strong exposure to Presales in AMS across Global clients Have a fervour for Sales and understand the dynamics of Solution Selling Ability to interact with SMEs in a domain and technology space Good to have technical background on MS Technologies / Java Technologies / Mobile Development Any exposure/experience on any of these technologies will be an advantageSalesforce, MS-DX CRM, Commerce-B2B and B2C, Front-end/UI, Mobile Apps, Pega, Adobe Exp Manager, Sitecore

We are looking for a hands-on and technically sound Technical Writer for building technical documentation, user manuals, Standard operating procedures. What you'll do Visualize workflows, SOPs, and system behavior using flowcharts, swimlane diagrams, or process models. Work cross-functionally with engineers, designers, QA, and support to gather inputs and validate accuracy. Use version control or feedback loops to keep documentation up to date. Ensure documentation meets legal/regulatory standards (e.g., ISO, etc). Make documentation accessible (using alt text, screen reader-friendly formatting, etc.). Maintain document revisions, version histories, and changelogs. Use content reuse techniques for modular documentation (especially in SOPs and product guides). Write in clear, simple, and actionable language. Structure content logically: Understand how users interact with the product step-by-step. Break down complex operations into small, manageable actions. Develop comprehensive communication plans tailored specifically for each program/product goals/objectives/audience needs/stakeholder expectations/timelines/resources/budget constraints/risks/opportunities etc. Coordinate with cross-functional teams (legal/compliance/risk/privacy) to ensure alignment/integration/cohesion/synergy between program messaging/content distribution channels/promotional activities/internal policies/external regulations/company values/corporate vision etc. Define key performance indicators (KPIs)/metrics/milestones/deliverables/reporting mechanisms/evaluation criteria for measuring success/effectiveness/impact/ROI of communication initiatives. Monitor/review/analyze data-driven insights/feedback/results from various sources using findings to refine/adapt/improve strategies/tactics/content formats/messages/frequency/timing etc. Proactive Communication: Actively engage with internal stakeholders, including program/product managers, various departments, and employees. Maintain open lines of communication to gather information, share updates, discuss program goals, and align expectations. Use a variety of communication channels such as emails, calls, video conferences, and in-person meetings to ensure all parties are well-informed and involved. Feedback and Insights: Collect and analyze feedback from internal stakeholders through surveys, interviews, focus groups, polls, forums, and direct interactions. Use this data to identify areas for improvement in program content and communication strategies. Ensure that stakeholder concerns are addressed promptly and effectively to build trust and foster long-term relationships. Event Coordination: Organize and manage stakeholder engagement events such as Q&A sessions, webinars, workshops, seminars, etc. Cross-functional Collaboration: Work closely with cross-functional teams including marketing/sales/customer support/product development/legal/compliance/Risk/Privacy to ensure cohesive communication efforts across the organization. Support change management initiatives by providing clear and timely information to stakeholders about new policies/procedures/products/services/technologies/processes/etc. Regular Updates: Provide regular updates on program progress/milestones/accomplishments/challenges via multiple channels (newsletters/blog posts/social media/email campaigns/company intranet/webinars/team meetings/all-hands sessions). Keep stakeholders informed about key developments/new initiatives/upcoming events/opportunities/issues/status reports/metrics/results/impact stories/testimonials/case studies/success stories/etc. What you'll bring 7+ Years of experience building technical documentation, user manuals, Standard operating procedures. Ability to translate complex technical concepts into clear & concise language. Tailor content based on user needs, roles, and knowledge levels. Organize content logically using headings, subheadings, tables, and diagrams. Develop clear navigation structures and indexes for large documents. Tool Proficiency: Tools Like Documentation: Confluence, Microsoft Word, Google Docs SOPs: Lucidchart, Visio. Developer Docs knowledge: Swagger (OpenAPI), Postman, Markdown, GitHub/GitLab Wiki Manuals: Adobe FrameMaker. Soft Skills Ability to lead by example with a hands-on, proactive approach. Excellent problem-solving and decision-making capabilities. Strong communication skills to interact with both technical and non-technical stakeholders. Commitment to continuous improvement and team development. Looking for immediate Joiners only. Pls share your updated CV @ monika.yadav@ness.com

Job Title: IT Resume Writer Remote Shift -6:30 PM IST Onwards Okay to use own laptop Apply nidhi@intersourcesinc.com Job Overview: We are looking for a skilled and experienced IT Resume Writer to join our team. The ideal candidate will have a strong background in writing resumes specifically tailored for IT professionals. You will work closely with clients to understand their experience, skills, and career goals and transform that into a compelling resume that showcases their expertise and attracts potential employers. The role requires a deep understanding of the IT industry, key skills, technical jargon, and an ability to tailor resumes to meet specific job requirements. Key Responsibilities: Client Consultation : Engage with IT professionals to understand their career history, skills, accomplishments, and job goals. Resume Writing : Create clear, concise, and professional resumes that reflect the clients technical skills, work experience, and achievements in the IT industry. Tailoring Resumes : Customize resumes for specific roles (e.g., Software Engineer, Network Administrator, IT Support, Data Analyst, etc.) to increase the chances of selection by ATS (Applicant Tracking Systems) and hiring managers. Industry Knowledge : Stay up-to-date with the latest trends and technologies in the IT field to ensure resumes are current and relevant. Keyword Optimization : Integrate industry-specific keywords, technical skills, certifications, and competencies into resumes to make them more searchable and aligned with job descriptions. LinkedIn Profile Writing : Offer LinkedIn profile optimization services, ensuring clients’ profiles are consistent with their resumes and visible to recruiters. Cover Letters : Write tailored cover letters that complement resumes and align with the job role the client is targeting. Portfolio Development : Assist clients in creating or improving their portfolio to highlight their technical projects, contributions, and achievements. Client Communication : Provide regular updates, solicit feedback, and make revisions as needed to meet client expectations and ensure satisfaction. Proofreading and Editing : Ensure that all written content is error-free, grammatically correct, and presented professionally. Required Skills and Qualifications: Proven experience as a professional resume writer, preferably specializing in IT roles. Strong understanding of the IT industry, including knowledge of key technologies, software, and IT terminology. Exceptional writing, editing, and proofreading skills. Familiarity with ATS (Applicant Tracking Systems) and resume formatting to ensure maximum visibility. Ability to effectively communicate with clients to understand their career achievements, goals, and challenges. Experience working with LinkedIn profiles and understanding of best practices for online presence. Ability to write clear, concise, and compelling content that highlights a client’s strengths and technical expertise. Strong attention to detail, organization, and time management skills. Ability to work independently and meet deadlines. Preferred Skills: Certification in resume writing or career coaching (e.g., CPRW - Certified Professional Resume Writer). Experience with career coaching or job search consulting. Familiarity with various IT domains (Software Development, Networking, IT Security, Cloud Computing, Data Science, etc.). Experience writing for executives or senior-level IT professionals. Familiarity with portfolio creation tools and platforms for showcasing IT projects. Educational Requirements: Bachelor’s degree in English, Communications, Journalism, Information Technology, or a related field (preferred). Relevant certifications or training in resume writing and career coaching (optional).

Role & respo Content Writing and Editing 2. Stakeholder Collaboration 3. Content Quality Management (QA, Review) 4. Data Mapping and Information Structuring 5. Language Proficiency nsibilities Preferred candidate profile

Job Role & Responsibilities: Understand the data model and perform analytical operations on datasets. Process, cleanse, and verify data integrity for analysis purposes. Perform data mining to identify meaningful patterns and insights. Develop logic to extract business KPIs and store them in the Lakehouse environment. Regularly monitor and update analytics KPIs. Conduct exploratory data analysis (EDA) and present descriptive statistics and insights to domain experts. Collaborate to develop and test hypotheses. Create reports and visualizations through dashboards and storyboards to communicate solutions and findings. Maintain documentation and version control of all sprint artifacts. Technical Skills / Experience: Essential: Strong programming and analytical skills. Expertise in SQL and Python; familiarity with Pandas, NumPy, Statsmodels, and Matplotlib libraries. Hands-on experience writing code for extracting KPIs from raw data. Experience with data cataloging tools like Unity Catalog or AWS Glue for data preparation and transformation. Working knowledge of Databricks SQL Warehouse or AWS Redshift. Basic understanding of data modeling concepts. Proficient with dashboard tools like Power BI, Tableau, or Cognos. Strong storytelling and communication skills for presenting insights. Proficient in technical writing and documentation using Confluence. Familiarity with Agile project management tools like JIRA and code versioning with GitHub. Desirable: Knowledge of Agentic AI frameworks on AWS Bedrock or Mosaic AI. Understanding of large language models such as Claude and ChatGPT. Experience with data lakehouse platforms like Databricks or Teradata. Exposure to connected vehicle data analytics (GPS, on-board sensor data from powertrain, body, chassis systems). Experience with Spark or other distributed computing frameworks. Behavioral Skills: Excellent interpersonal and communication skills. Strong discipline, integrity, and compliance with company policies.

Responsibilities: Collaborate with cross-functional teams to gain a deep understanding of our SAAS product and document requirements effectively. Produce high-quality documentation meeting standards ensuring it resonates with our diverse user base. Craft transparent API documentation with meticulous endpoint descriptions and practical examples, collaborating closely with the development team to ensure precision in representing intricate technical details. Develop user-friendly interface text, online help, and developer guides that prioritize clarity and ease of understanding within the context of SAAS product. In addition, contribute to the design and creation of tutorials aimed at empowering end-users across a spectrum of applications, leveraging your expertise in SAAS to enhance their overall experience. Ensure documentation aligns with the user experience, collaborating with product managers and UX/UI designers. Craft engaging blog posts on new features, updates, and best practices. Collaborate with developers and support teams to understand and address common error scenarios. Draft clear and concise customer-facing emails with accurate information. Analyze existing and potential content for enhancement. Qualifications: University degree in Computer Science, Engineering or equivalent preferred. Skillset required: Proven experience as a Technical Writer, preferably in the SAAS or technology industry. Experience in creating API documentation and developer guides. Familiarity with user interface text and online help development. Strong attention to detail and a commitment to producing high-quality documentation. Excellent written and verbal communication skills. Proficiency in using documentation tools and version control systems. Ability to work collaboratively with cross-functional teams & familiarity with industry best practices in technical writing. Familiarity with the SDLC and software development. Perks and benefits: Hybrid Work culture Free Medical Insurance for employees & their families Birthday leave Paid Maternity / Paternity leave Gratuity Employee centric policies

What you will do The Core Agent is responsible for providing general information about the hotel and assisting callers. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Open and close the availability as and when required of hotel in all channels and website. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers What you bring At least 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset Bachelor s Degree in Hospitality Management or Equivalent is considered an asset Strong communication and customer service skills What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Employee Meals

We are looking for a Technical Content Writer Intern who is eager to learn and passionate about technology and content creation. In this role, you will have the opportunity to develop and refine your technical writing skills by working on a variety of projects, including product documentation, blog posts, tutorials, and more. This internship is ideal for someone interested in a career in content writing, technical documentation, or technology marketing.

A Technical Writer will be responsible for producing high-quality documentation for all the internal processes and the product. This role will require expertise in Independently handling and delivering detailed documentation projects. If you have the below mentioned skills, please reach out to us and wed be happy to speak to you regarding this available position with us. You will work collaboratively with developers, quality engineers, product managers, presales and marketing teams to deliver high quality content. Responsibilities: - Writing easy-to-understand user interface text, online help and developer guides - Determine the type of publication that will best serve the project requirements; adjust the tone and technical terms used to meet the needs based on the audience and to ensure understanding - Working with internal teams on product and documentation requirements; to obtain an in-depth understanding of the product and the documentation requirements - Create tutorials to help end-users use a variety of applications - Analyse existing and potential content, focusing on reuse and single-sourcing opportunities - Create and maintain the information architecture - Plan, develop, organize, write and edit operational procedures and manuals - Research, develop and document technical design specifications and test scripts - Manage updates and revisions to technical literature Required Skills - Proven working experience of at least 5 years in technical writing of software documentation - Ability to deliver high quality documentation paying attention to detail - Basic familiarity with the SDLC and software development - Good understanding of content management systems - Experience in Technical Writing about enterprise software or similar applications, API documentation, content planning, content creation and content review - Excellent written and grammatical skills in English - Strong working knowledge of Microsoft Office - University degree in Computer Science, Engineering or equivalent preferred

Role & responsibilities : Role: Senior Technical Writer NP: Immediate Joiner / 30 Days NP Exp: 4 -9 Years Work Mode: WFO / Hybrid Shift timing: 12pm to 8pm IST JOB DESCRIPTION: About the Role: The ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences. Works closely with writers and editors to develop high-quality technical content. Researches and resolves content issues identified by customers or workmates by updating relevant topics. Drafts, maintains, and edits content for release notes and release publications, and backlog. Balances multiple deliverables across various product areas at the same time. Prepares content for online delivery. Learns and tests product functionality while writing documentation. Reviews technical information and content prepared by other team members for clarity, consistency, and content quality. Manages time effectively, focuses on priorities, and maps out documentation plans in Jira and planning tool without supervision. Requires minimal editing of content. Helps other writers with developing content for publications. Can move across product areas when needed. Focuses on team and individual goals. Sets an example based on quality of writing, relationships, and adherence to processes. Provides regular updates to manager and lead on project status. Tracks work using appropriate tools (Example: Jira). Mentors and guides junior writers on the team to improve their effectiveness. Attends alignment meetings, learns from discussions, and adds detail to topics. We're looking for someone with excellent written, verbal, and demonstrated technical writing expertise who provides leadership and mentoring of team members through knowledge and skills, and who is able to determine work priorities without direction from managers. Someone that champions expertise and excellence using demonstrated creativity and resourcefulness. Basic Qualifications: Bachelor's degree and 4+ years of technical writing experience or equivalent. Other Qualifications: Experience implementing or working with enterprise software preferred. Strong understanding of impacts across product areas. Expert level knowledge of DITA and XML authoring. Software-as-a-service (SaaS) experience is greatly preferred. Demonstrated leadership skills among peers and other stakeholders. Experience working with Adobe Experience Manager (AEM) preferred. Background in human resources, payroll, finance, or higher education a plus. Experience in using Camtastia a plus.

Job Description: We seek a talented Content Writer to join our dynamic team and play a crucial role in crafting compelling, informative, and engaging content. The successful candidate will be responsible for creating various types of content, both long and short, centered around our products, establishing thought leadership, showcasing case studies, producing white papers, creating queue cards for content videos, and developing insightful blogs. If you have a passion for storytelling and the ability to convey complex ideas clearly, concisely, and engagingly, we'd love to hear from you. Key Responsibilities : 1. Long and Short Product-Related Content: - Develop in-depth product descriptions, features, and benefits. - Create short-form content for social media, product listings, and marketing campaigns. - Maintain consistency in the messaging and branding across all product-related content. 2. Thought Leadership: - Research and stay updated on industry trends and emerging technologies. - Craft thought-provoking content that establishes our company as a thought leader in the field. - Produce opinion pieces, editorials, and industry analysis. 3. Case Studies: - Collaborate with various teams to gather data and success stories. - Create compelling case studies showcasing how our products/services have benefited clients. - Present information engagingly and persuasively. 4. White Papers: - Conduct comprehensive research on industry-related topics. - Author white papers that explore complex subjects and present findings in a clear and informative manner. - Collaborate with subject matter experts to ensure accuracy and relevance. 5. Queue Cards for Content Videos: - Write concise and engaging scripts for content videos. - Ensure that queue cards align with the video's objectives and messaging. - Collaborate with video producers to create cohesive content. 6. Blogs: - Generate creative and informative blog posts on a variety of topics. - Optimize content for SEO to increase organic visibility. - Foster engagement by responding to comments and promoting discussions. Benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Session Excellent Work-life balance Annual one-day Trip All festival Celebration General Shift (Timings is 10:00 AM to 7:30 PM)

Job Description: We seek a talented Content Writer to join our dynamic team and play a crucial role in crafting compelling, informative, and engaging content. The successful candidate will be responsible for creating various types of content, both long and short, centered around our products, establishing thought leadership, showcasing case studies, producing white papers, creating queue cards for content videos, and developing insightful blogs. If you have a passion for storytelling and the ability to convey complex ideas clearly, concisely, and engagingly, we'd love to hear from you. Key Responsibilities : 1. Long and Short Product-Related Content: - Develop in-depth product descriptions, features, and benefits. - Create short-form content for social media, product listings, and marketing campaigns. - Maintain consistency in the messaging and branding across all product-related content. 2. Thought Leadership: - Research and stay updated on industry trends and emerging technologies. - Craft thought-provoking content that establishes our company as a thought leader in the field. - Produce opinion pieces, editorials, and industry analysis. 3. Case Studies: - Collaborate with various teams to gather data and success stories. - Create compelling case studies showcasing how our products/services have benefited clients. - Present information engagingly and persuasively. 4. White Papers: - Conduct comprehensive research on industry-related topics. - Author white papers that explore complex subjects and present findings in a clear and informative manner. - Collaborate with subject matter experts to ensure accuracy and relevance. 5. Queue Cards for Content Videos: - Write concise and engaging scripts for content videos. - Ensure that queue cards align with the video's objectives and messaging. - Collaborate with video producers to create cohesive content. 6. Blogs: - Generate creative and informative blog posts on a variety of topics. - Optimize content for SEO to increase organic visibility. - Foster engagement by responding to comments and promoting discussions. Benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Session Excellent Work-life balance Annual one-day Trip All festival Celebration General Shift (Timings is 10:00 AM to 7:30 PM)

Job Description: We seek a talented Content Writer to join our dynamic team and play a crucial role in crafting compelling, informative, and engaging content. The successful candidate will be responsible for creating various types of content, both long and short, centered around our products, establishing thought leadership, showcasing case studies, producing white papers, creating queue cards for content videos, and developing insightful blogs. If you have a passion for storytelling and the ability to convey complex ideas clearly, concisely, and engagingly, we'd love to hear from you. Key Responsibilities : 1. Long and Short Product-Related Content: - Develop in-depth product descriptions, features, and benefits. - Create short-form content for social media, product listings, and marketing campaigns. - Maintain consistency in the messaging and branding across all product-related content. 2. Thought Leadership: - Research and stay updated on industry trends and emerging technologies. - Craft thought-provoking content that establishes our company as a thought leader in the field. - Produce opinion pieces, editorials, and industry analysis. 3. Case Studies: - Collaborate with various teams to gather data and success stories. - Create compelling case studies showcasing how our products/services have benefited clients. - Present information engagingly and persuasively. 4. White Papers: - Conduct comprehensive research on industry-related topics. - Author white papers that explore complex subjects and present findings in a clear and informative manner. - Collaborate with subject matter experts to ensure accuracy and relevance. 5. Queue Cards for Content Videos: - Write concise and engaging scripts for content videos. - Ensure that queue cards align with the video's objectives and messaging. - Collaborate with video producers to create cohesive content. 6. Blogs: - Generate creative and informative blog posts on a variety of topics. - Optimize content for SEO to increase organic visibility. - Foster engagement by responding to comments and promoting discussions. Benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Session Excellent Work-life balance Annual one-day Trip All festival Celebration General Shift (Timings is 10:00 AM to 7:30 PM)

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Technical Writing. Experience3-5 Years.

Mandatory Skills: Technical Writing. Experience3-5 Years.

Mandatory Skills: UX Writing. Experience5-8 Years.

Role Purpose The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards Do 1. Prepare new technical content or update it for the clients Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client Identify the appropriate authoring tools to be deployed Research, design, illustrate, write, revise, and edit high quality and user-friendly print documentations and manuals for end users of the clients Maintain and follow project tasks allocated including checklists and manage version control as per quality framework Deliver No. Performance Parameter Measure 1. Technical Writing Project process adherence tasks allocated, checklists, quality standards First Time Right (FTR) On-time release of the document (rework within time) Error free work/ Number of reviews Client feedback Mandatory Skills: Technical Writing. Experience5-8 Years.

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you`ll do: In SAP, Technical Writers are called User Assistance Developers, because that s what you do - you assist the users of our software. In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation. The Role: Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you ve gathered the information, you ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved. Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text. EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES Degree in Technical Writing, IT, Business Studies or a related subject or, alternatively, a language-based university degree Excellent written and spoken skills in English. Outstanding communication, writing, and grammar skills. Ability to work to deadlines, deliver on time, and ensure high quality Interest in software development. Self-motivated team player Willingness to acquire comprehensive product knowledge and learn new skills Knowledge of Content Management Systems (DITA) is a plus What you bring: Around 5-8 years of experience in technical writing, content writing, or journalism. The ability to synthesize technical information into a user-friendly written text. Excellent knowledge of English grammar and vocabulary (focus on software terminology). Technical abilities: The ability to manually test software to understand the behavior to be documented. Willingness to learn to use highly configurable software and understand its complexities. The ability to differentiate backend from frontend processes. Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc.). The ability to formulate a text for different types of users. Meet your team: The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery. The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 414952 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 414952 Posted Date: Jun 19, 2025 Work Area: Software-Design and Development Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

Description & Requirements Introduction: A Career at HARMAN Digital Transformation Solutions (DTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions. Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility Empower companies to create new digital business models, enter new markets, and improve customer experiences About the Role We are seeking experienced Information Security to lead our customer information security strategy and operations. You will be responsible for establishing and maintaining a strong security posture, protecting our information assets, managing cyber risks, and ensuring compliance with all relevant regulations, particularly those mandated in the US Healthcare industry. This is a senior leadership role vital to safeguarding our customer business. This role demands a blend of deep technical expertise in key security domains, exceptional leadership capabilities, and outstanding communication skills to effectively guide projects, mentor team members, and engage with stakeholders at all levels. You will be instrumental in maintaining and enhancing our security posture through proactive delivery and continuous improvement What You Will Do Design and implement robust and scalable cloud architectures on Azure. Define and enforce cloud governance standards and best practices. Optimize cloud infrastructure for performance, cost-efficiency, and security. Migrate existing applications to the cloud, leveraging Azure services effectively. Develop and execute a comprehensive DevOps strategy aligned with business objectives. Promote a DevOps culture and foster collaboration between development and operations teams. Identify opportunities for automation and continuous improvement. Implement CI/CD pipelines and automation tools to streamline software delivery. Use IaC tools like Terraform or Azure Resource Manager to manage infrastructure. Define and maintain configuration management scripts. Ensure consistency and reproducibility of infrastructure deployments. Implement security best practices and controls to protect cloud resources. Stay up-to-date with security threats and vulnerabilities. Ensure compliance with industry standards and regulations related to HealthCare Industry. Establish effective monitoring and alerting systems. Troubleshoot and resolve complex technical issues. Analyze system performance and identify optimization opportunities. Mentor and guide team members on DevOps practices and tools. Collaborate with cross-functional teams to deliver high-quality solutions. Share knowledge and best practices within the organization. What You Need Strong proficiency in Azure cloud platform services - Azure Compute, Storage, Networking, Security, Container Services (AKS). In-depth knowledge of DevOps principles and practices Experience with CI/CD tools (Azure DevOps, Jenkins, GitHub) Expertise in Infrastructure as Code (IaC) tools (Terraform, ARM Templates) Strong scripting skills (PowerShell, Bash) Understanding of containerization technologies (Docker, Kubernetes) Knowledge of security best practices and compliance standards Excellent problem-solving and troubleshooting skills Strong communication and interpersonal skills Experience with technical writing tools (e.g. Confluence) and diagramming tools (e.g. Visio, draw.io) What is Nice to Have Experience with configuration management tools (Ansible, Puppet, Chef) Working knowledge of Cloud Apps What Makes You Eligible Proven experience: Overall 8-12 years of experience with at least 5 years of experience as a Cloud Architect. Certifications: Azure certifications preferred (Azure Solution Architect, Azure DevOps Engineer) Technical writing skills: Strong ability to write clear, concise, and informative technical documentation. Technical understanding: Familiarity with Digital Engineering, Digital Infrastructure and Cloud Technologies Communication skills: Strong verbal and written communication skills Working for US Customer, flexible work hours What We Offer Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.) Professional development opportunities through HARMAN University s business and leadership academies Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment. An inclusive and diverse work environment that fosters and encourages professional and personal development. Tuition reimbursement Be Brilliant employee recognition and rewards program. You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today !

ConvergePointis currently looking for Senior Business Analysts to help manage the productlifecycle of our B2B SaaS products. Weare a fast-growing compliance software company helping a large variety ofmid-size and large organizations including Fortune 500 companies across allindustries with their regulatory compliance. Role Work with the product team in the US to define productversions and roadmap for products Write product user stories, create screen mockups andacceptance criteria Work closely with the US team to verify user stories andmockups Work with UI/UX team as needed Be actively involved in sprint planning, sprint review andrelease management Address any questions from the development teams Be part of the UAT team and ensure product releases matchesuser story acceptance criteria Analyze and understand industry and competitor landscape Be part of the release management including change logs andverification of customer facing deliverables by the technical writing team(user guides / FAQs) Be an active part of the entire product lifecycle - ideate,prioritize, execute, and deliver great solutions Requirements Job Requirements Must have atleast 6+ years of experience building B2B software as business analyst orproduct owner Must haveoverall software industry experience of 10+ years A bachelor\u2019sdegree in computer engineering or IT is preferred. Ability to understand current industry landscape and trends. Domainexpertise in contract management or regulatory compliance is a huge plus Must have experience mapping and understanding complex competitive, andcustomer ecosystems Must be adept with design and prototyping tools like Sketch or In vision Must be extremely familiar with Agile and Scrum Methodologies Must have excellent technicalskills including Web Technologies, AI, ML and Rest API Excellent analytical skills to break down complex problems. Excellent communication skills. Ableto communicate and work closely with the US team Be able to write clear and concise product requirements, user stories, status

Regional Executive CS New Delhi Bangalore ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. SKILLS Excellent communication and writing skills Ability to work independently and under pressure Having good knowledge of a product depending on the service area. Able to identify trouble spots and excellent problem-solving skills. Good team player. Able to learn new technologies Excellent time management skills and customer service skills Proficient with computer literate such as Windows 2000/NT, workstation, MS Office and PC Hardware. Good Knowledge on SQL Sever Having knowledge of Remote connection ( Ammyy, Teamviewer, Remote desktop etc) Able to communicate and cooperate with staff at all levels Excellent presentation and technical writing skills. Strong customer-focus and problem-solving attitude Skillsin planning, organizing, and adapting within a multi-tasking environment. Have the aptitude and patience to update cases with well-written activity reports on a regular- basis and maintain case documentation JOB RESPONSIBILITIES Record and classify received Incidents and undertake an immediate effort in order to resolve the issue. Log all Incident/Service Request details, allocating categorization and prioritization Codes. Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in Salesforce (CRM). Escalate Major Incidentsto the Level 2 support Escalate Incidents at risk of breaching Service Level Agreement to the Level 2 support or manager. Owns all Incidents and Service Requests throughout their lifecycle. CANDIDATE REQUIREMENTS Bachelor s / Master degree in a computer technology related discipline. Minimum of 3 years of experience, preferably in the hospitality industry, is an added advantage.

Req ID: 327339 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr Java Spring Boot Dev - REMOTE to join our team in Bangalore, Karn taka (IN-KA), India (IN). Senior Application Developer - Java Who we are: NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA s core capabilities, global reach, and depth. How You ll Help Us: Our clients need digital solutions that will transform their business so they can succeed in today s hypercompetitive marketplace. As a team member you will routinely deliver elite solutions to clients that will impact their products, customers, and services. Using your development, design and leadership skills and experience, you will design and implement solutions based on client needs. You will collaborate with customers on future system enhancements, thus resulting to continued engagements. How We Will Help You: Joining our Java practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work. Once You Are Here, You Will: The Senior Applications Developer provides input and support for, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). You will participate in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. You will collaborate with teams and supports emerging technologies to ensure effective communication and achievement of objectives. The Senior Applications Developer provides knowledge and support for applications development, integration, and maintenance. You will provide input to department and project teams on decisions supporting projects. Apply Disaster Recovery Knowledge Apply Information Analysis and Solution Generation Knowledge Apply Information Systems Knowledge Apply Internal Systems Knowledge IT - Design/Develop Application Solutions IT - Knowledge of Emerging Technology IT - Problem Management/Planning Technical Problem Solving and Analytical Processes Technical Writing Job Requirements: Contribute to IS Projects; conducts systems and requirements analyses to identify project action items. Perform Analysis and Design; participates in defining and developing technical specifications to meet systems requirements. Design and Develop Moderate to Highly Complex Applications; Analyzes, designs, codes, tests, corrects, and documents moderate to highly complex programs to ensure optimal performance and compliance. Develop Application Documentation; Develops and maintains system documentation to ensure accuracy and consistency. Produce Integration Builds; Defines and produces integration builds to create applications. Performs Maintenance and Support; Defines and administers procedures to monitor systems performance and integrity. Support Emerging Technologies and Products; Monitors the industry to gain knowledge and understanding of emerging technologies. Basic qualifications: 6+ years of experience with Java, including building complex, scalable applications. 6+ years of experience in Spring Boot, including designing and implementing advanced microservices architectures. 6+ years of experience working with REST API 6+ years of experience working with OpenShift and Web API 6+ years of experience working with JSP, JavaScript/JQuery, HTML/CSS 3+ years of Angular experience 3+ years of experience with SQL and NoSQL databases, particularly Couchbase, including design, development, and optimization of database-intensive applications. 3+ years of experience with Kafka, AMQ, WMQ including the ability to design and implement robust messaging systems. 2+ years of experience in OpenShift or Kubernetes, including CI/CD pipelines, Jenkins, container orchestration, and deployment strategies. 2+ years of experience in object-oriented programming and design patterns Preferred qualifications: 6+ years of experience working with Golang 6+ years of experience in Basic networking, DNS Proxy, JFROG, Junit, SQL server. 6+ years of experience working with databases such as SQL server 2+ years of experience working with Google Cloud Platform 2+ years of experience working with security (tokenization, encryption, certificate management, APIC/APigee application management, Oath token code management) Mindset: Lifelong Learner. You are always seeking to improve your technical and nontechnical skills. Team Player. You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need. Communicator. You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details. Please note Shift Timing Requirement: 1:30pm IST -10:30 pm IST #Launchjobs #LaunchEngineering

Req ID: 326921 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Java Spring Boot Developer (Remote) to join our team in Bangalore, Karn taka (IN-KA), India (IN). Sr. Java Spring Boot Developer (Remote) Who we are: NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA s core capabilities, global reach, and depth. How You ll Help Us: Our clients need digital solutions that will transform their business so they can succeed in today s hypercompetitive marketplace. As a team member you will routinely deliver elite solutions to clients that will impact their products, customers, and services. Using your development, design and leadership skills and experience, you will design and implement solutions based on client needs. You will collaborate with customers on future system enhancements, thus resulting to continued engagements. How We Will Help You: Joining our Java practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work. Once You Are Here, You Will: The Senior Applications Developer provides input and support for, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). You will participate in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. You will collaborate with teams and supports emerging technologies to ensure effective communication and achievement of objectives. The Senior Applications Developer provides knowledge and support for applications development, integration, and maintenance. You will provide input to department and project teams on decisions supporting projects. Apply Disaster Recovery Knowledge Apply Information Analysis and Solution Generation Knowledge Apply Information Systems Knowledge Apply Internal Systems Knowledge IT - Design/Develop Application Solutions IT - Knowledge of Emerging Technology IT - Problem Management/Planning Technical Problem Solving and Analytical Processes Technical Writing Job Requirements: Contribute to IS Projects; conducts systems and requirements analyses to identify project action items. Perform Analysis and Design; participates in defining and developing technical specifications to meet systems requirements. Design and Develop Moderate to Highly Complex Applications; Analyzes, designs, codes, tests, corrects, and documents moderate to highly complex programs to ensure optimal performance and compliance. Develop Application Documentation; Develops and maintains system documentation to ensure accuracy and consistency. Produce Integration Builds; Defines and produces integration builds to create applications. Performs Maintenance and Support; Defines and administers procedures to monitor systems performance and integrity. Support Emerging Technologies and Products; Monitors the industry to gain knowledge and understanding of emerging technologies. Basic qualifications: 6+ years of experience with Java, including building complex, scalable applications. 6+ years of experience in Spring Boot, including designing and implementing advanced microservices architectures. 3+ years of Angular experience 3+ years of experience with SQL and NoSQL databases, particularly Couchbase, including design, development, and optimization of database-intensive applications. 3+ years of experience with Kafka, AMQ, WMQ including the ability to design and implement robust messaging systems. 2+ years of experience in Apache Camel, with the ability to develop complex routing and transformation logic. 2+ years of experience in object-oriented programming and design patterns 2+ years of experience in OpenShift or Kubernetes, including CI/CD pipelines, container orchestration, and deployment strategies. Ideal Mindset: Lifelong Learner. You are always seeking to improve your technical and nontechnical skills. Team Player. You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need. Communicator. You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details. Please note Shift Timing Requirement: 1:30pm IST -10:30 pm IST #Launchjobs #LaunchEngineering