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Unity Small Finance Bank
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Technical Support Specialist (Help Desk)

Technical Support Specialist (Help Desk)

Unity Small Finance Bank

3 - 8 years

3 - 6 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

Technical Support Digital Application Customer Support Banking Process L1 Support B2C Good Communication In English Helpdesk Data Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handling escalated tickets from the first line Customer Support team

Be a POC for all ongoing mass failures and critical escalations
Working in HelpDesk board to perform pre-investigation on issues, classify accordingly, and

assign to a relevant internal/external team

Stakeholder management in order to get escalations addressed properly
Maintaining all Team-related KPIs on an expected service delivery level
Supporting customer facing teams with any technical related queries

Preferred candidate profile

2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech

startup in the financial services space

Previous experience in customer facing teams
Have strong analytical, communication, and organizational skills.
Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to

confirm or discard your suspicions

The ability to explain complex issues in an easy and understandable manner
Experience in Data analytics, working with mid data volumes
Strong oral and written communication skills
Ability to work well independently as well as the ability to work well with stakeholders
Bachelors Degree, preferably in Computer science or related
Willing to work Nights and Weekends on a rotating shift basis

Email ID- ext.monika.agarwal@unitybank.co.in

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