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IT Support Specialist

IT Support Specialist

Taskus

1 - 8 years

5 - 6 Lacs

Indore Gurugram

Posted:5 hours ago| Platform:

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Skills Required

BPO Computer hardware System maintenance Social media Wellness Outsourcing Troubleshooting Gaming Technical support Preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. The go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. Ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings

Job Description

Respond to tickets and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
Assist in conducting user s application testing during program implementation, migration, and system maintenance.
Perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.

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Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

10001 Employees

274 Jobs

Key People

Bryce Maddock

CEO and Co-Founder
Jaspar Weir

President and Co-Founder
Dylan McKee

CFO

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IT Support Specialist