Technical Support Representative CyberArk

Job Description

The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment. This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management. Key Responsibilities * Team LeadershipSupervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development. * Operational ManagementOversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance. * Incident ManagementLead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions. * Security EnhancementCollaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management. * Performance MonitoringMonitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks. * Patch and Upgrade ManagementPlan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations. * DocumentationMaintain thorough documentation of configurations, processes, and procedures related to CyberArk operations. * Vendor ManagementCoordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution. * Continuous ImprovementDrive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations. * ReportingGenerate regular reports on system performance, incident management, and operational metrics for management review. * Willing to work in 24/7 operations and project support activities Required education Bachelor's Degree Preferred education Associate's Degree/College Diploma Required technical and professional expertise Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience. * Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE). Strong knowledge of privileged access management concepts and CyberArk technologies. Experience in organizations control, monitor, and secure privileged access across their IT infrastructure. Good Exposure in endpoint Analytics capabilities to identify unusual or suspicious activities related to privileged access. Preferred technical and professional experience * Leadership skills with the ability to guide and mentor a team effectively. * Problem-solving aptitude with a proactive approach to resolving technical challenges. * Strong communication skills for effective collaboration with cross-functional teams. * Detail-oriented mindset with a commitment to maintaining high standards. * Adaptability to changing requirements and a willingness to stay updated on emerging technologies