3 - 8 years
6 - 13 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
JD for SaaS Technical Support Engineer Position: L2.5 Engineer Exp - 3 to 6 years of exp. Job description: Minimum of 3 to 6 years of experience in Support operation framework. Maintain detailed documentation of customer interactions, support tickets, and resolutions in our ticketing system. Monitor system performance and alerts, proactively identifying potential issues before they impact customers. Collaborate with cross-functional teams, including product and engineering, to resolve customer issues and improve product functionality. Stay updated on product changes, new features, and industry trends to provide informed support and recommendations. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-first mindset, ensuring that our Customer receive the highest level of support. Strong troubleshooting and problem solving skills Knowledge of SaaS solutions, Edge computing and IOT solutions Basic understanding of networking, database and software applications Experience with Support ticketing system (Zendesk, JIRA) Good to have knowledge in Microsoft technologies such as C# and Azure Clo
Kaizen Sra Technologies
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Information Technology / Consulting
50-100 Employees
6 Jobs
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