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Edunext Technologies Pvt. Ltd.
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Technical Support Executive

Technical Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Edunext Technologies Pvt. Ltd.

1 - 5 years

0 Lacs

lucknow uttar pradesh

Posted:3 days ago| Platform: Shine logo

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Skills Required

troubleshooting communication programming microsoft office problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

The job involves connecting with clients to resolve their queries via call, remote desk, etc. You will be responsible for resolving technical tickets generated by clients, ensuring productivity is maintained. Additionally, you will assist in designing and implementing successful software solutions. Tracking user tickets and resolutions is a key part of the role, along with coordinating with the Development team for any new feature requirements. To excel in this position, you must possess excellent problem-solving and troubleshooting skills, along with strong communication abilities. A proactive mindset towards problem-solving and process improvement is essential. Basic programming knowledge is required, and proficiency in Microsoft Office applications such as Word and Excel is a must. This is a full-time, permanent position with day and morning shifts scheduled from Monday to Friday. The ideal candidate should have at least 1 year of experience in technical support, be fluent in English, and be based in Lucknow, Uttar Pradesh. Please note that the work location is in person.,

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Technical Support Executive