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Technical Support Executive

2 years

2 - 6 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide technical support to clients via phone, WhatsApp, and email
  • Assist in explaining product usage, specifications, and installation methods
  • Coordinate with the production and QC team to resolve client issues
  • Create and maintain technical documents, manuals, and product datasheets
  • Respond to client queries, complaints, and provide after-sales assistance
  • Support the sales team with accurate product knowledge and responses

Skills Required:

  • Basic knowledge of HVAC, AHU, and filtration systems
  • Strong communication skills (Hindi & English)
  • Ability to understand and explain technical documents clearly
  • Familiarity with Excel, WhatsApp, Email, PDF tools
  • Experience in auto/industrial/EV/filter-related sectors is a plus

Qualifications:

  • Diploma / B.E. / B.Tech in Mechanical or Electrical Engineering
  • OR ITI + 2–3 years of experience in technical/customer support

Reporting To:

  • Technical Head or Sales Manager

Working Hours:

  • Monday to Saturday – 10:00 AM to 7:00 PM

How to Apply:

Send your resume via WhatsApp or Email:
Mob: 9999790843Email: bafcustomercare@gmail.com

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement

Shift:

  • Day shift

Work Days:

  • Weekend only

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 05/07/2025

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