Technical Support Administrator

As a Technical Support Administrator at S2 Global, an OSI Systems Company, you will be responsible for providing Level 1 support for international customer deployments using ITSM tools. Your primary focus will be on delivering excellent customer service through phone calls, emails, and self-service channels. In addition, you will be required to respond promptly to alerts generated from systems, ensuring the timely resolution of any outages or impacts on client environments. You will play a crucial role in performing system updates on client environments, adhering to Knowledge Base articles for process and procedure guidance when necessary. Troubleshooting issues related to client system performance, such as restarting services, servers, and collecting logs for further review by higher-tier teams, will be among your key responsibilities. It is essential to document all work performed on client systems diligently and identify root causes of significant impact issues, escalating recurring items to management for Problem Management. Maintaining a high level of integrity, innovation, accountability, and teamwork is imperative in upholding the company's core values. You are expected to exhibit behavior consistent with the Company's Code of Ethics and Conduct and report any quality problems or defects to management for corrective action. Qualifications for this role include 2-3 years of experience in information technology, with a focus on general IT support. Familiarity with local and wide area networks, troubleshooting IT-related issues, and understanding IT terminologies are essential. Proficiency in written and verbal English is required, and fluency in other languages will be advantageous. Experience with ServiceNow is preferred, as well as a background in working in a global environment across multiple time zones. A valid passport is also necessary for this position. Please note that this role may involve working holidays, weekends, and overnight shifts to ensure 24/7/365 coverage for clients. Duties may be adjusted or assigned as needed to meet the business requirements.,