Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Job Description: Experience of 7+ years with relevant experience of 4+ years in GCP. Good understanding of cloud architecture. Deployment of cloud services using Terraform Defining and configuring the alert thresholds as directed by the Cloud CoE. Monitoring Incident triggered and responding to the relevant team basis the RCA. Report Generation and Data Submission basis the requirement raised by various teams. Implementation of Cloud Security controls as directed by Info-Sec team. Follow-up for audit and compliance point closure post implementation. Cloud Process Automation and Standardization Golden AMI creation and patching of the golden images. Updating the AMI access across accounts for latest image deployment. Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies. Deep understanding of Service Management best practices frameworks such as ITIL. Effective troubleshooting and analytical skills and ability to manage complex and technical projects. Good communication skills and an ability to develop relationships with customer external stakeholders levels. Basic understanding of network & security, data center architecture Professional cloud certifications preferred Workplace type : On-site Working
NTT DATA, Inc.
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