Technical Speacialist - Enterprise Monitoring

Title Technical Specialist - Enterprise Monitoring

Department Enterprise Infrastructure Services

Location Bangalore

Reports To Associate Director - Enterprise Monitoring.

Level Infrastructure Engineering - 4

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Enterprise Monitoring team and feel like youre part of something bigger.

About your team

The Enterprise Monitoring team provides Monitoring & Observability solutions for all technology requirements. These include Infrastructure, Application Monitoring and Observability solutions like Logging & Tracing. The team also specializes in Infrastructure as code and implementing solutions in cloud, including hosted and SaaS solutions. The team is involved in providing strategic solutions and at the same time maintaining the service for the consumers of the service.

About your role
The role will be responsible for implementing and supporting Monitoring & Observability requirements and solutions that the Enterprise Monitoring team supports. This will involve providing solutions, contributing to strategic initiatives, incremental improvements and delivering to the requirements for the clients. The resource will act as an individual contributor delivering technical solutions to requirements and acting as a trusted advisor. The candidate will play a key role providing solutions related to Infrastructure monitoring, Application Performance Monitoring and Log aggregation. Automation is key and the resource will create or modify infra as code automation solutions that the team provides as part of the service.

About you

Following are experience and essential skills required for this role.

• Experience in delivering Monitoring & Observability solution to customer requirements.
• Responsible for delivering outcomes and providing technical expertise to the Monitoring & Observability service.
• Be the trusted advisor to the customers.
• Ensure delivery in a timely, efficient and cost-effective manner.
• Stakeholder management across various Technology and Business teams.
• Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
• Key skills will include following implementations in Enterprise scale.
  • Experience in Observability tools, AI Ops, Log aggregation (e.g. ELK), Application Performance Monitoring (e.g. New Relic)
  • Infra and application monitoring skills.
  • Scripting skills like Python, Shell scripts, Java scripts
  • Dev ops skills like Infra as Code (e.g Terraform) , develop CI/CD pipelines, delivering in a SCRUM model.
  • Experience in Open Telemetry, AWS, Kubernetes will be an advantage.
• Good communication and influencing skills.
• Strong troubleshooting and analytical skills.

The resource is expected to provide on-call support on a periodic basis and change support outside of the business hrs or over weekends. If needed, provide support in different shifts covering UK business hrs.

For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.