Technical Operations Supervisor

APPLICATIONS ACCEPTED ONLY FROM MUMBAI

hands-on, technically inclined, and resourceful team member

problem-solving skills, team coordination, and a positive attitude

Key Responsibilities:

• Coordinate

  installation, servicing, and troubleshooting

  of scent machines across retail, hospitality, and corporate sites
• Understand the working of HVAC-based or standalone aroma machines (training will be provided)
• Supervise and train junior field technicians
• Manage

  stock inventory, machine parts

  , and consumables
• Act as the key liaison between clients, technicians, and vendors
• Ensure smooth execution of service schedules and maintenance logs
• Handle escalations promptly and professionally
• Maintain accurate reports of service records and client feedback

Required Skills & Experience:

• 2–5 years of experience in

  technical operations, field service, HVAC, or automation systems

• Sound understanding of mechanical and electrical appliances/devices
• Ability to

  troubleshoot minor technical issues

  independently
• Strong

  people management

  , coordination, and communication skills
• Well-organized, proactive, and able to multitask across service and logistics

Desired Qualities:

• Positive, energetic, and solution-oriented

  mindset
• Willingness to

  learn new systems and technologies

• Ability to work independently and take ownership
• Experience working with aroma machines, HVAC, or smart home devices is a plus
• Familiarity with

  Google Sheets or basic CRM tools

  a bonus