Technical Operations Supervisor

You are a hands-on and technically inclined individual who will be responsible for managing the daily operations of fragrance diffusion systems, including HVAC-integrated and standalone scent machines. Although prior experience with scent machines is not mandatory, a basic understanding of their functioning and repair is required. Your role will involve problem-solving, team coordination, and a positive attitude towards learning and growth in a creative and fast-paced environment. Your key responsibilities will include coordinating the installation, servicing, and troubleshooting of scent machines in retail, hospitality, and corporate sites. You will be required to understand the working of HVAC-based or standalone aroma machines, supervise and train junior field technicians, manage stock inventory, act as a liaison between clients, technicians, and vendors, ensure smooth service schedules, handle escalations, and maintain accurate service records and client feedback. To excel in this role, you should have at least 2-5 years of experience in technical operations, field service, HVAC, or automation systems. You must possess a sound understanding of mechanical and electrical appliances/devices, be able to troubleshoot minor technical issues independently, and have strong people management, coordination, and communication skills. Being well-organized, proactive, and able to multitask across service and logistics is crucial. Desired qualities for this role include having a positive, energetic, and solution-oriented mindset, a willingness to learn new systems and technologies, the ability to work independently and take ownership, and experience working with aroma machines, HVAC, or smart home devices would be a plus. Familiarity with Google Sheets or basic CRM tools is considered a bonus.,