Technical Lead

Salesforce Tech Lead - Service Cloud , Experience Cloud , CRM Analytics – Hybrid ( Kolkata ) - India

Empiric are currently working alongside a global retail leader to find a Salesforce Service Cloud Tech Lead capable of handling a team size of 6 to 8 people working in different geographies. This will be in the area of Development and Support Tickets.

Service Cloud

The Salesforce Service Cloud Tech Lead must also have good knowledge about Service Now or similar tools used for L2 and L3 Support. Together with god knowledge on Agile Scrum Processes.

Our client is one of the fastest growing organisations on the planet, with renowned retention and training programs. They are looking to grow Salesforce and are keen to hire talented salesforce experts.

Salesforce Service Cloud Tech Lead knowledge /experience:

• Work type : Development and Support Tickets
• Proven experience as a Salesforce Tech Lead, leading a team of 6 to 8 people
• Primary Skills :- Service Cloud
• Secondary Skills :- Sales Cloud , Experience Cloud , CRM Analytics. Salesforce CPQ and FSL
• Interaction with Customer , Business and other third Party Vendors. Hence should have good Liaising Skills.
• Agile Scrum Processes
• Service Now or similar tools used for L2 and L3 Support
• Deep knowledge of the Salesforce ecosystem
• Technically strong and hands on experience
• Previous experience working on a large Salesforce project

Other

• Long Term: 12 - 18 Months plus extensions
• Rate: Excellent day rate + Starter Bonus + Free Lunch Club experience
• Fancy free a lunch club ... on Empiric don't miss this opportunity.

For more details about rates etc and more information about the project, please contact Woody on woody.woodhouse@empiric.com +44 7887 416338 whatsApp +44 203 597 4475