technical consultant

The Technical Consultant will be responsible for the pre-sales design of solutions for Enterprise customers aligned with their technical requirements and the business outcomes, the technical negotiations and the handover to delivery teams to guarantee a successful implementation. This role involves working with cross-functional teams to understand customer requirements, develop tailored solutions, and ensure successful deployment. The ideal candidate should have strong technical skills in relevant ICT fields (i.e. networking, cloud technologies, cybersecurity and/or voice) and a customer-centric approach to solution design.

The Technical Consultant will be responsible for designing technical solutions for clients and advise during the implementation and assurance phases. Key accountabilities include:

• Technical Solution Design

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  Acting as customer trusted advisor to develop pre-sales technical designs that meet customer requirements and align with business objectives, leveraging expertise in at least two specialized ICT areas (e.g., networking, cloud, cybersecurity, voice).



• Customer Engagement and Technical Negotiations:

  Participate in customer meetings to gather technical requirements, address inquiries, and negotiate technical aspects of the proposed solution. Present and explain solution designs to customers, ensuring alignment with their technical and business needs.



• Collaboration and Handover to Delivery Teams

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  Collaborate with Delivery teams to ensure a smooth transition from design to implementation, providing detailed documentation and technical guidance.



• Knowledge Sharing and Mentorship

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  Contribute to internal knowledge-sharing initiatives, including documenting lessons learned and creating reusable solution templates.



• Continuous Learning and Expertise Development

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  Stay updated on emerging technologies and industry trends in ICT fields, ensuring that solutions are innovative and competitive. Maintain and expand certifications and technical expertise in key areas to support the development of cutting-edge solutions.



• Alignment with Sales and Product Teams

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  Collaborate closely with Sales teams to ensure that proposed solutions align with customer needs and commercial strategy.



• Contribution to Team Objectives

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  Support team-level objectives by contributing to successful deal closures, achieving high customer satisfaction, and enhancing the overall pre-sales function.

Relationships and key contacts:

The Technical Consultant will interact with various internal and external stakeholders to ensure successful project delivery. Key relationships and contacts include:

• Sales Team

  : Collaborate closely with the sales team to understand customer requirements and provide technical support during the sales cycle.



• Customers

  : Engage with clients at various levels, including senior IT leadership, to understand their needs and provide strategic guidance.



• Internal Stakeholders:

  Collaborate with product management, engineering and operations teams to ensure alignment and successful project delivery.



• Third-Party Partners:

  Manage relationships with third-party partners to ensure the delivery of comprehensive and integrated solutions.



• Leadership Team:

  Provide regular updates and insights to leadership on project progress and strategic initiatives.

• Technical Expertise:

  Demonstrated ability to design, document, and present complex technical solutions in relevant ICT domains, with at least two areas of demonstrable specialization (i.e., networking, cloud technologies, cybersecurity, voice). Industry-recognized professional certifications in good standing.



• Customer-Facing Experience:

  Proven track record of engaging with customers to gather requirements, address technical questions, and propose tailored solutions. Strong verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.



• Industry and Market Awareness:

  Good understanding of ICT industry trends, competitive landscapes, and customer pain points in enterprise environments.



• Continuous Learning

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  A demonstrated commitment to continuous learning and staying updated on emerging technologies and industry standards. Willingness to pursue advanced certifications or training in relevant ICT areas.



• Education and Experience

  : Bachelor s degree in a STEM field or equivalent experience. 2+ years of industry experience in similar roles.