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Zeta Global
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Technical Associate - Product Support

Technical Associate - Product Support

Zeta Global

1 - 4 years

4 - 8 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

customer service networking linux debugging oracle database ios artificial intelligence mac objective c technical support voice process json mysql ppap swift san product support sqlite xcode iphone cse cocoa touch doe ipad cocoa framework

Work Mode

Work from Office

Job Type

Full Time

Job Description

Helping customers solve technical issues with Zeta Interactive Product Applications.
Answering questions from customers about the features and capabilities of our Zeta Application products.
Developing customer-facing documentation on using certain features on needed basis.
Communicating customer needs and wishes to our development and engineering staff.

Shift Timings:

Education:

BTech (CSE / IT) with Min 70%
BSC (MSCS / MPCS) with Min 80%

Must have Skills:

Functional Skills and Experiences

Problem solving and debugging skills
Good interpersonal and communication skills
Flexible in working outside of core business hours at short-notice
Should have excellent written and verbal communication skills

Technical Skills (Basics):

MySQL/Oracle database
knowledge on Linux Operating system
Web technologies & Networking

Good To Have:

Experience with DSPs is a plus.
Knowledge on programmatic ecosystem.

Personal Qualities

Strong customer service and support focus with a desire to deliver a high-quality service
Self-motivated and highly professional with ability to lead and take ownership and responsibility
Ability to multi-task, work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fast learner, energetic and enthusiastic
Adaptable and flexible to business demands
Positive can-do attitude
Team player
Soft spoken, work oriented, conscientious.
Good decision making and problem-solving skills.
Friendly, reliable, positive and acts appropriately and proactively.

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