Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
MoEngage
>
Technical Account Manager

Technical Account Manager

MoEngage

2 - 3 years

4 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Front end Project management Consulting Web development SMS Account management Asset management Troubleshooting Marketing strategy Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behaviour. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

To learn more, visit www.moengage.com.

About the Role:

Act as a the primary point of contact for all technical activities post launch for managed accounts.
Do hands-on troubleshooting and ensure their day-to-day technical challenges are resolved in a timely and professional manner.
Have a good Understanding of MoEngage Architecture and features.
Assists clients in upgrades and migration by providing consulting services to ensure their long term success.
Advocate new MoEngage features adoption as well as identify new opportunities where MoEngage products and technologies can better fit clients marketing strategy and technical stack.
Help develop and maintain best practices for implementing and supporting MoEngage features in both internal and external customer facing knowledge bases.
Manage implementation and consulting projects, where you would be expected to facilitate communication channels between the customer and the product and engineering teams of MoEngage.
Document client requested enhancements, develop detailed business requirements and represent the client in product prioritization cycles.
Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
Guide client tech team through the integration process
Relay trends to customers and anticipate customer needs
Predict and forecast risk, renewal and expansion within the customer portfolio.

Skills and Requirements

* Experience in Customer success and account management

Previous experience in Customer Success or Support Engineer role for a SaaS company is a plus
SaaS and B2B experience is a must
Comfortable with communicating with all levels of team members internally and externally from C level executives to individual contributors
2-3 years experience in supporting customers with marketing technology solutions (email, push, SMS) or closely related solutions with understanding of technical, product and marketing disciplines
Excellent multitasking and project management skills
Good technical knowledge to help clients make appropriate customisations
Experience and understanding of REST APIs
Experience in working on integrations with Android/iOS/other app platforms
Exposure to Mobile App Technologies is a plus
Experience in Front End Web Development is a plus
Experience in JIRA, Zendesk or similar ticketing tools is a plus
Exceptional project management and organisational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and disciplines

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

More Jobs at MoEngage

Sr Talent Acquisition Specialist

Bengaluru

6.0 - 11.0 yrs

INR 16 - 17 Lacs

Site Reliability Engineer - 2

Bengaluru

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Senior Consultant - Deliverability Practice

Bengaluru

3.0 - 6.0 yrs

INR 15 - 19 Lacs

Sales Development Representative

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Sr. Implementation Manager

Bengaluru

7.0 - 12.0 yrs

INR 22 - 27 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

MoEngage

Marketing Technology

Mumbai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Account Manager